Minority Depository Institution Feedback

Request for Approval under the “Generic Clearance for the Collection of Routine
Customer Feedback” (OMB Control Number: 3133-0188)

TITLE OF INFORMATION COLLECTION: Minority Depository Institution 2021 Feedback

PURPOSE:
The National Credit Union Administration (NCUA) seeks feedback on the needs of minority
depository institution (MDI) credit unions for services offered through the agency’s Office of Credit
Union Resources and Expansion (CURE). Additionally, the agency seeks to identify how COVID-19
has affected these credit unions’ ability to serve their members and how the agency might assist. This
feedback may be obtained through one or two methods - survey and small/focus group discussion.
The survey will be available online through the agency’s Survey Monkey account or similar method.
Respondents will receive an email invitation to participate with a link to the survey included.
Participation in the small/focus group discussion will be by registration, in advance. The discussion
will be held virtually through technology available to the agency such as Adobe Connect, GoTo
Meeting, or a toll-free phone number. Attendees may be broken into small groups to enhance
participation, depending upon the number of participants and available technology. For ease of
tabulation and efficiency, some questions such as in the “Tell us about your credit union” section, may
be directed as poll questions using available technology.
DESCRIPTION OF RESPONDENTS:
A link to the survey will be issued to credit unions self-designated as an MDI as of the September 30,
2020 Call Report. The small/focus group discussion will target the same credit unions but allow for an
alternate response method than the online survey.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[X] Focus Group

[ ] Customer Satisfaction Survey
[X ] Small Discussion Group
[X] Other: Customer Feedback Survey

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential policy
decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have experience
with the program or may have experience with the program in the future.

Name:

Pamela L. Williams

Date:

1/22/2021

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To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [ X] No
2. If Yes, will any information that is collected be included in records that are subject to the Privacy
Act of 1974? [ ] Yes [ ] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [ X] No
BURDEN HOURS

No. of
Participation
Respondents Time

Category of Respondent
Private Sector – Minority Depository Institution
Credit Unions (survey)
Private Sector – Minority Depository Institution
Credit Unions (small/focus group discussion)
Totals

Burden

155

0.25

38.75

45
200

1.00

45.00
83.75

FEDERAL COST: The estimated annual cost to the Federal government is $2,485
If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers
to the following questions:

The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential respondents
and do you have a sampling plan for selecting from this universe?
[ X] Yes
[ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the
answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
The NCUA maintains a list of MDI credit unions and their contact information. A link to the survey
will be emailed to all such credit unions except credit unions that participate in the small/focus group
discussion may not receive a survey to avoid double counting. A sampling plan will not be employed.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[X ] Web-based or other forms of Social Media
[X ] Telephone
[ ] Mail
[ ] In-person
[X ] Other, Explain. Video conference platform such as
Adobe Connect, GoTo Meeting, etc.
2. Will interviewers or facilitators be used? [X ] Yes [ ] No
CURE staff will facilitate the small/focus group discussions; the same questions will be addressed
to each group.
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Please make sure that all instruments, instructions, and scripts are submitted with the request.
Attached are the questions from which the survey questions and small/focus group discussion
questions will be drawn.

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