The Office of Personnel Management
(OPM) leads Federal agencies in shaping human resources management
(HRM) systems to effectively recruit, develop, manage and retain a
high quality and diverse workforce. We need to solicit input from
our customers to measure our performance in providing services that
are citizen-centered, results-oriented and market-based.
Performance surveys are valuable tools to gather information about
our customers' view of our performance so we can design and
implement new ways to improve our service to meet their needs. Our
customers include the general public, Federal benefit recipients,
Federal agencies and Federal employees. This meets all requirements
for Executive Order 12862 and OMB Memorandum 93-14.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.