The Social Security Administration's
citizen authentication process enables a new user experience and
access to more electronic services. Authentication is the
foundation for secure, online transactions. Identity authentication
is the process of determining, with confidence, that someone is who
he or she claims to be during a remote, automated session. It
comprises three distinct factors: something you know, something you
have, and something you are. Single-factor authentication uses one
of the factors, and multi-factor authentication uses two or more of
the factors. Social Security's process features credential
issuance, account management, and single- and multi-factor
authentication. We allow our users to maintain one User ID, which
consists of a self-selected Username and Password, to access
multiple Social Security electronic services. This process provides
the means for authenticating users of Social Security's sensitive
electronic services and streamlines access to those services. The
respondents are individuals who choose to use the Internet or
Automated Telephone Response System to conduct business with SSA.
This is an IT Mod Change Request to make non-substantive changes to
enhance our system and ensure continued security for our customers.
These minor language changes to the screens will enable easier
navigation through the sign in and registration processes for the
customers, and provide our customers with more options to handle
business and personal affairs online.