Internet Requestors

SSA's Public Credentialing and Authentication Process

Revised OMB Screen Package Internet Screens December 2021 Release

Internet Requestors

OMB: 0960-0789

Document [pdf]
Download: pdf | pdf
OMB Document Updated

OMB Document Updated
eAccess December 2021 Release

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OMB Document Updated

Table of Contents
1. ROME..................................................................................................................................................................................................... 3
1.1. Sign In (SI) ...................................................................................................................................................................................... 3
1.2. CATS .............................................................................................................................................................................................. 4
1.3. Fats................................................................................................................................................................................................. 5
1.4. CAVI Show SSN ............................................................................................................................................................................. 6
1.5. CAVI Hide SSN............................................................................................................................................................................... 7
1.6. Finish Setup .................................................................................................................................................................................... 8
1.7. Finish Set Up Hide SSN ................................................................................................................................................................. 9
1.8. Forgot UN Show SSN ................................................................................................................................................................... 10
1.9. Forgot UN Hide SSN .................................................................................................................................................................... 11
1.10. Forgot PW Show SSN ................................................................................................................................................................ 12
1.11. Forgot PW Hide SSN .................................................................................................................................................................. 13
1.12. RIL Sign In Error – Death Indicator ............................................................................................................................................. 14
1.13. RIL Forgot Username Error – No Account Found ....................................................................................................................... 15
1.14. RIL Forgot Password Error – No Account Found........................................................................................................................ 16
1.15. RIL Sign In page Error – No Account Found .............................................................................................................................. 17
1.16. RIL Sign In Page Error Account Already Exist ............................................................................................................................ 18
1.17 RIR Activation Code Options………………………………………………………………………………………………………………..19
1.18 Mailed Activation Code…….………………………………………………………………………………………………………………..20
2. RCS ...................................................................................................................................................................................................... 21
2.1. TAVCI – Banner Message ............................................................................................................................................................ 21
2.2. Account Summary Page ............................................................................................................................................................... 22
2.3. Account Summary Page – Account Indicator Type....................................................................................................................... 23
2.4. TACCI – Armed Forces Error Message ........................................................................................................................................ 24
2.5. TACCI – Street/Zip Mismatch ....................................................................................................................................................... 25
2.6. TACCI – State/ZIP Code Mismatch .............................................................................................................................................. 26
2.7. Reset Account Confirm Page ....................................................................................................................................................... 27
2.8. Reset Account Button Added to FIS Account Summary Page ...................................................................................................... 28
2.9. TA Mailed Activation Code (TAMAC)............................................................................................................................................ 29

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ROME

1.1. Sign In (SI)

Total page redesign. Replaces the current Sign In (SI) page.

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1.2. CATS

Customer receives an error message on the same page.

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1.3. Fats

Customer receives an error message on the same page.

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1.4. CAVI Show SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.5. CAVI Hide SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.6. Finish Setup

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.7. Finish Set Up Hide SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.8. Forgot UN Show SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.9. Forgot UN Hide SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.10. Forgot PW Show SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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OMB Document Updated

1.11. Forgot PW Hide SSN

The SSN is masked when the customers first enters it. The Show/Hide SSN link replaces the eyeball icon to mask or
unmask their SSN.

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1.12. RIL Sign In Error – Death Indicator

Updated language for this error message.

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1.13. RIL Forgot Username Error – No Account Found

Updated language message for this error message.

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1.14. RIL Forgot Password Error – No Account Found

Updated error message language for this page.

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1.15. RIL Sign In page Error – No Account Found

Updated the error message to better reflect the user’s corrective action.

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1.16. RIL Sign In Page Error Account Already Exist

Updated the error message to better reflect the user’s corrective action.

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1.17 Activation Code Options

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1.18 Mailed Activation Code

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2. RCS
2.1. TAVCI – Banner Message

Edited the instructional language in the yellow banner message.

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2.2. Account Summary Page

Replaced the “Cancel” Account” button with the “Reset Account”. The “Reset Account” button displays when the customer
has a hybrid (Login.gov + ROME) account.

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2.3. Account Summary Page – Account Indicator Type

Replaced “Extra Security” with “Advanced” for the “Account Type:” indicator.

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2.4. TACCI – Armed Forces Error Message

Added an error message to inform the technician that action is needed regarding the address they input.

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2.5. TACCI – Street/Zip Mismatch

Added an error message to inform the technician that action is needed regarding the address they input.

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2.6. TACCI – State/ZIP Code Mismatch

Added an error message to inform the technician that action is needed to correct the ZIP Code.

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2.7. Reset Account Confirm Page

New page: Hybrid account holders will be informed that they can reset their account and what will happen if they
do.

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2.8. Reset Account Button Added to FIS Account Summary Page

Reset Account button added to an External FIS Account Summary page.

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2.9. TA Mailed Activation Code (TAMAC)

Added “Previous” button and updated language in container.

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File Typeapplication/pdf
File TitleOMB Document Updated
SubjecteAccess December 2021 Release
AuthorThe UXG
File Modified2021-11-19
File Created2021-11-19

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