Respectful Workplace Training

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3046-0048)

TITLE OF INFORMATION COLLECTION:

Respectful Workplaces Training Customer Feedback Survey
PURPOSE:
The EEOC has a statutory mandate under Title VII of the Civil Rights Act of 1964, as amended,
to provide technical assistance and training on the laws it enforces, see 42 U.S.C. §2000e-4(j),
and offers training programs through the EEOC Training Institute to keep the public informed of
the latest developments in equal employment opportunity (EEO) law. These training and
technical assistance programs are vital to eliminating unlawful discrimination in the workplace,
and to ensure that the programs are effective, the EEOC needs feedback from participants. One
such training is a seminar on Respectful Workplaces. This training focuses on respect, acceptable
workplace conduct, and the types of behaviors that contribute to a respectful and inclusive
organizational culture, including sections on the concept of respect, the spectrum of workplace
behaviors (including respectful, uncivil, abusive, and illegal behaviors), employer policies and
procedures, fairness, bystander intervention, effective coaching, and how to provide and receive
feedback. The training is intended for any workplace that would like to examine appropriate
workplace conduct, and has separate modules for supervisors and non-supervisory employees.
Participants will be asked to complete a survey before and after the training. The pre-training
and post-training format of the survey will help the EEOC gauge the success of the training by
illustrating whether the attendees’ awareness and understanding of the subject matter has
increased by the end of the program.
DESCRIPTION OF RESPONDENTS:
Participants in respectful workplaces programs. Attendance is voluntary – participating
workplaces request the training from EEOC.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[ ] Customer Satisfaction Survey
[ ] Small Discussion Group
[x] Other: Pre-training and post-training
customer attitude survey to assess
effectiveness of program.

CERTIFICATION:

I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is noncontroversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.

1

6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name: Michelle Crew, Program Analyst, EEOC Office of Field Programs, Revolving Fund
Division/EEOC Training Institute
To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [x] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ ] No [x] Not applicable
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [] Yes [ ] No
[x] Not applicable
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [x] No
BURDEN HOURS
Category of Respondent
(2) – Respectful Workplaces Training Attendees
Pre-training Survey
(2) – Respectful Workplaces Training Attendees
Post-training Survey
Totals

No. of
Respondents
15,900
15,900
15,900

Participation
Time
10 minutes per
response
10 minutes per
response

Annual
Burden
2650
hours
2650
hours
5300
hours

FEDERAL COST:
The estimated cost to the government is based on the hourly rate of two GS-12 employees who
dedicate 1% of labor hours to survey Respondent, plus the cost of software and/or supplies.
Federal Cost Formula = Employee hours spent on task (20+20) x Employee Pay Rate ($52.40) +
software and supplies ($450) = $2546
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [x] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?

2

All participants in the courses will be asked to respond to a pre-training and post-training
survey.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[x] Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [ ] Yes [x] No
Please make sure that all instruments, instructions, and scripts are submitted with the
request.

3