Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
EEOC Website Satisfaction Survey Form	New
Questionnaire: Request for Federal Training and Outreach services Form	New
Questionnaire: Federal Education Consortium Registration Form	New
Questionnaire: Federal Course and Customer Specific Training Feedback Survey Form	New
Questionnaire: National External Engagement Program Survey. Form	New
EEOC Training Institute Course Evaluation Form	New
Questionnaire: EEO Virtual Workshop Evaluation Survey Form	New
EEO In-Person Workshop Evaluation Survey Form	New
EEOC Training Institute Respectful Workplace Course Evaluation Form	New
EXCEL Training Conference Evaluation Survey Form	New
Questionnaire: FEPA-TERO National Training Conference Survey Form	New
3046-0048 60-Day Notice.pdf Supplementary Document	2024-07-03
3046-0048 30-Day Notice.pdf Supplementary Document	2024-07-03
Supporting Statement A for Generic Clearance (06-27-24).pdf Supporting Statement A	2024-07-03

IC Document Collections

IC ID	Document Title	Status
269188	EEOC Website Satisfaction Survey Form	New
269187	Questionnaire: Request for Federal Training and Outreach services Form	New
269186	Questionnaire: Federal Education Consortium Registration Form	New
269185	Questionnaire: Federal Course and Customer Specific Training Feedback Survey Form	New
269183	Questionnaire: National External Engagement Program Survey. Form	New
269182	EEOC Training Institute Course Evaluation Form	New
269181	Questionnaire: EEO Virtual Workshop Evaluation Survey Form	New
269179	EEO In-Person Workshop Evaluation Survey Form	New
269160	EEOC Training Institute Respectful Workplace Course Evaluation Form	New
269151	EXCEL Training Conference Evaluation Survey Form	New
269150	Questionnaire: FEPA-TERO National Training Conference Survey Form	New

ICR Details

OMB Control No: 3046-0048	ICR Reference No: 202407-3046-001
Status: Received in OIRA	Previous ICR Reference No: 202112-3046-001
Agency/Subagency: EEOC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 07/03/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved
Responses	23,265	0
Time Burden (Hours)	1,250	0
Cost Burden (Dollars)	0	0

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Abstract: As part of its mission, EEOC is committed to providing a program of education, training, and technical assistance to keep the public informed of the latest developments in equal employment opportunity law. These education, training, and technical assistance seminars are vital to the EEOC’s mission to prevent and remedy unlawful employment discrimination and advance equal opportunity for all in the workplace. To ensure that the program is effective, EEOC needs feedback from customers and stakeholders. This generic clearance covers various customer and stakeholder feedback surveys that EEOC will use in connection with training and other interactions with stakeholders and the public. The surveys are intended to help the agency garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the Agency’s commitment to improving service delivery.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 20473	03/22/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 55264	07/03/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
EEO In-Person Workshop Evaluation Survey	N/A	20XX EEOC In-Person Workshop Evaluation Survey
EEOC Training Institute Course Evaluation	N/A	EEOC Training Institute Course Evaluation
EEOC Training Institute Respectful Workplace Course Evaluation	N/A	EEOC Training Institute Respectful Workplaces Course Evaluation
EEOC Website Satisfaction Survey	N/A	EEOC Website Satisfaction Survey
EXCEL Training Conference Evaluation Survey	N/A	20XX EXCEL Training Conference Evaluation Survey
Questionnaire: EEO Virtual Workshop Evaluation Survey	N/A	20XX EEOC Virtual Workshop Evaluation Survey
Questionnaire: FEPA-TERO National Training Conference Survey	N/A	FEPA-TERO National Training Conference Survey
Questionnaire: Federal Course and Customer Specific Training Feedback Survey	N/A	Federal Course and Customer Specific Training Feedback Survey
Questionnaire: Federal Education Consortium Registration	N/A	Federal Education Consortium Registration
Questionnaire: National External Engagement Program Survey.	N/A	National External Engagement Program Survey
Questionnaire: Request for Federal Training and Outreach services	N/A	Request for Federal Training and Outreach Services

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	23,265	0	0	-1,203,687	0	1,226,952
Annual Time Burden (Hours)	1,250	0	0	-44,282	0	45,532
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Using Information Technology

Short Statement: In 2021 under the previous PRA package, the EEOC Website Satisfaction Survey was a new survey without a baseline for the number of respondents. The previous estimate was based on the number of annual page views and presumed that all visitors would take the Website Satisfaction Survey. This proved to be an overestimate of both the number of respondents and the associated burden. The estimates have been updated to reflect the annual number of responses actually received in recent years now that this data is available. As a result, the burden estimate decreased from 39,116 to just 109 burden hours.

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Annual Cost to Federal Government: $72,633

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/03/2024

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