Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202407-3046-001

OMB: 3046-0048

Federal Form Document

ICR Details
3046-0048 202407-3046-001
Received in OIRA 202112-3046-001
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement without change of a previously approved collection   No
Regular 07/03/2024
  Requested Previously Approved
36 Months From Approved
23,265 0
1,250 0
0 0

As part of its mission, EEOC is committed to providing a program of education, training, and technical assistance to keep the public informed of the latest developments in equal employment opportunity law. These education, training, and technical assistance seminars are vital to the EEOC’s mission to prevent and remedy unlawful employment discrimination and advance equal opportunity for all in the workplace. To ensure that the program is effective, EEOC needs feedback from customers and stakeholders. This generic clearance covers various customer and stakeholder feedback surveys that EEOC will use in connection with training and other interactions with stakeholders and the public. The surveys are intended to help the agency garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the Agency’s commitment to improving service delivery.


Not associated with rulemaking

  89 FR 20473 03/22/2024
89 FR 55264 07/03/2024

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 23,265 0 0 -1,203,687 0 1,226,952
Annual Time Burden (Hours) 1,250 0 0 -44,282 0 45,532
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Using Information Technology
In 2021 under the previous PRA package, the EEOC Website Satisfaction Survey was a new survey without a baseline for the number of respondents. The previous estimate was based on the number of annual page views and presumed that all visitors would take the Website Satisfaction Survey. This proved to be an overestimate of both the number of respondents and the associated burden. The estimates have been updated to reflect the annual number of responses actually received in recent years now that this data is available. As a result, the burden estimate decreased from 39,116 to just 109 burden hours.

Paul Guerino 202 921-3167 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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