Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - website feedback	Form	Unchanged	Missing upstream
Federal Course Evaluation Form	Form	Modified	Missing upstream
Respectful Workplace Training	Form	Unchanged	Missing upstream
Technical Assistance Program Feedback	Form	Unchanged	Repair queued
EEOC FEPA training	Form	Unchanged	Missing upstream
EXCEL Customer Feedback	Form	Unchanged	Repair queued
Request for Non Substantive Correction (12.16.21).pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2021-12-16	Repair queued
Supporting Statement A for Generic Clearance_03032021.docx	Supporting Statement A	Uploaded 2021-03-03	Missing upstream
2021-04305.pdf	Supplementary Document	Uploaded 2021-03-03	Missing upstream
fast track 60 day in FR 11.18.20.pdf	Supplementary Document	Uploaded 2021-02-25	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
248795	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - website feedback	Form	Unchanged
247825	Federal Course Evaluation Form	Form	Modified
247823	Respectful Workplace Training	Form	Unchanged
247822	Technical Assistance Program Feedback	Form	Unchanged
247821	EEOC FEPA training	Form	Unchanged
247819	EXCEL Customer Feedback	Form	Unchanged

ICR Details

OMB Control No: 3046-0048	ICR Reference No: 202112-3046-001
Status: Received in OIRA	Previous ICR Reference No: 202102-3046-001
Agency/Subagency: EEOC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 12/16/2021

table that charts list comparision

	Requested	Previously Approved
Expiration Date	06/30/2024	06/30/2024
Responses	1,226,952	1,226,952
Time Burden (Hours)	45,532	45,532
Cost Burden (Dollars)	0	0

---

Abstract: As part of its mission, EEOC is committed to providing a program of education to keep the public informed of the latest developments in equal employment opportunity law. These training and technical assistance seminars are vital to eliminating unlawful discrimination in the workplace, and to ensure that the program is effective, EEOC needs feedback from participants. This generic clearance covers various customer feedback surveys EEOC will use in connection with training and other interactions with stakeholders and the public. The surveys are intended to help the agency gauge the efficacy of the training programs.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 73479	11/18/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 12443	03/03/2021
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 6

table that charts list of burden

IC Title	Form No.	Form Name
EEOC FEPA training	N/A	FEPA Conference
EXCEL Customer Feedback	N/A, N/A	EXCEL Customer Feedback - in person ,   EXCEL Customer Feedback - Virtual
Federal Course Evaluation Form	N/A	Federal Course Evaluation Form
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - website feedback	N/A	Website Satisfaction Survey
Respectful Workplace Training	N/A	Respectful Workplaces Form
Technical Assistance Program Feedback	N/A, N/A	Technical Assistance Program Feedback ,   Technical Assistance Program Feedback

---

ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,226,952	1,226,952	0	0	0	0
Annual Time Burden (Hours)	45,532	45,532	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In addition to clearance hours for the previously approved customer feedback forms, the EEOC is requesting an additional 39,716 clearance hours. Most of these requested hours – 39,116 – are for a randomly-generated, pop-up form that will solicit feedback from a sample of visitors to the EEOC website on the contents and performance of the webpages. The 39,116 hours burden estimate is based on the number of webpage views in a year.The remaining 600 hours represent a reserve to cover any additional feedback forms that may be developed over the next three years for new trainings offered by the EEOC.

---

Annual Cost to Federal Government: $15,620

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/16/2021

---