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Request for Approval under the “Fast Track Generic Clearance for the
Collection of Routine Customer Feedback” (OMB Control Number: 0704-0553)
TITLE OF INFORMATION COLLECTION: DoDEA Customer Satisfaction Survey –Parent/Sponsor
PURPOSE:
The biennial DoDEA Customer Satisfaction Survey (CSS) is a critical component of DoDEA’s Blueprint for
Success. It is the agency’s principle means for measuring the satisfaction level of students, parents and teachers
with the quality of teaching, learning, programs and services available in DoDEA schools. The data will be
used to inform decision-making at every level of the organization to help ensure the quality of teaching and
learning and to improve programs and services offered to DoDEA's students. The results will also be used to
monitor progress on the goals of DoDEA’s strategic plan.

DESCRIPTION OF RESPONDENTS:
The CSS will be administered biennially to currently enrolled DoDEA students in grades 4 through 12, their
parents/sponsors, and educators at all DoDEA schools. Every potential respondent in these categories will be
invited to complete a survey.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[X] Customer Satisfaction Survey
[ ] Small Discussion Group
[ ] Other: ______________________

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have experience with the
program or may have experience with the program in the future.
Name: Sam Gotti
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [X] No
2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of
1974? [ ] Yes [ ] No

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3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ]
Yes [X] No
BURDEN HOURS
Category of Respondent
Parents/Sponsors

No. of
Participation
Respondents Time
4,718
30 min

Totals
4,718
PUBLIC COST: The estimated annual cost to the public is $17,102.75.

30 min

Burden
2,359

2,359

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide
answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential respondents and do
you have a sampling plan for selecting from this universe?
[ ] Yes [X] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is
no, please provide a description of how you plan to identify your potential group of respondents and how you
will select them?
The CSS will be administered biennially to DoDEA parents/sponsors. Every potential respondent in this
category will be identified using administrative data housed at DoDEA, and all potential participants will be
invited to complete a survey. The survey includes two (2) optional student demographic questions that may
assist in rendering optimized diversity, equity, and inclusion services across DoDEA.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[X] Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [ ] Yes [X ] No

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