3210 2021 32010 2021 DoDEA EAS Functional Desktop survey, updated

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Overview

CSAT Model Questions
Sample Custom Questions

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Sheet 1: CSAT Model Questions

Model Name							Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2 MQ					Pink: Addition
Date							Blue: Reword
				Label	Satisfaction Questions
					Satisfaction
				Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)
				Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
				Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)

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Sheet 2: Sample Custom Questions

Example questions
		How often do you visit this site?	This is my first visit		Radio button, one-up vertical	Skip Logic Group*	Visit Frequency
			Once every 6 months or less often
			Monthly
			Weekly
		How did you hear about our job opportunities? (Select all that apply)	Recruiter		Checkbox, one-up vertical	Skip Logic Group*	Referral Source
			Social media (e.g., Twitter, Facebook)
			Website
			Employment website (e.g., Indeed, USAJobs)
			Friend or colleague
			Job fair, campus visit or event
			Job posting
			Online advertisement
			Print advertisement
			Search engine results
			Other
		Did you have any difficulty logging in today?	Yes	A, B	Radio button, one-up vertical	Skip Logic Group*	Login success
			No
	A	What difficulty did you experience logging in today?	Signing in for the first time		Drop down, select one	Skip Logic Group*	Why no login success
			Resetting a forgotten password
			Inactive account
			Locked account
			Signing in with your username and password
			Other (Please Explain)
	B	Please explain the login difficulty you experienced today in as much detail as possible.			Text area, no char limit	Skip Logic Group*	OE Other login problem
		Were you able to complete your application in one visit?	Yes		Radio button, one-up vertical	Skip Logic Group*
			No	A			Complete application
	A	Which of the following best describes what prevented you from completing your application in one visit?	Not enough time to complete before I had to end my session		Radio button, one-up vertical	Skip Logic Group*
			Did not have the required information or supporting documents				Why no completion
			Technical Issues with the site
			Site was unavailable
			Other	B
	B	Please explain			Text box, 100 character limit	Skip Logic Group*	OE Other completion problem
		Please indicate which of the following best describes your experience with the site performance of the application today.	No problem with site performance		Check boxes, one-up vertical	Skip Logic Group*	Site Performance
			Pages loaded slowly
			Pages loaded incompletely
			Error messages
			Documents would not upload	C
			Other	D
	D	Please explain.			Text box, 100 character limit	Skip Logic Group*	OE Other performance problem
		Please indicate which of the following best describes your experience with navigating the application today.	No problem with navigation		Check boxes, one-up vertical	Skip Logic Group*	Navigation
			Navigation was unclear
			I was unable to return to previous section
			I was unable to move ahead to the next section
			I was unsure if I had completed everything
			I was unsure if my application was rated
			Other	E
	E	Please explain.			Text box, 100 character limit	Skip Logic Group*	OE Other navigation problem
		Please indicate which of the following best describes your experience with the visual components of the application.	No problem with the visual components		Check boxes, one-up vertical	Skip Logic Group*	Application visuals
			Difficult to read because the font was small
			Difficult to read because of multiple fonts or bad formatting
			Other	F
	F	Please explain.			Text box, 100 character limit	Skip Logic Group*	OE Other visuals problem
		Were the instructions within the application sufficient?	Yes		Radio button, one-up vertical	Skip Logic Group*	Instructions
			No	I
	I	Please indicate in what section of the application the instructions need improvement.			Text area, no char limit	Skip Logic Group*	OE Instructions improvement
		What else would you like to share with us to help improve your online experience?			Text area, no char limit		Improve