30802 DLA Web Brow 30802 DLA Web Browse_updated by Michelle Jan 18 2022
E-Government Website Customer Satisfaction Surveys
30802 DLA Web Browse_updated by Michelle Jan 18 2022.xlsx
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Survey Invitation
Welcome and Thank You Text
Model Questions
Custom Questions
CQs 1-18-2022
CQs (3-25-2021)
CQs (3-19-2021)
CQs(06-19-2020)
CQs 0617-20
CQs (04-07-2020)
CQs 3-31-2020
Overview
How to read this fileSurvey Invitation
Welcome and Thank You Text
Model Questions
Custom Questions
CQs 1-18-2022
CQs (3-25-2021)
CQs (3-19-2021)
CQs(06-19-2020)
CQs 0617-20
CQs (04-07-2020)
CQs 3-31-2020
Sheet 1: How to read this file
| Survey Invitation | ||||||
| This is the standard survey invitation. Default text is included. If you would like to modify this text please check with your analyst/client manager. | ||||||
| Welcome and Thank You Text | ||||||
| The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed. | ||||||
| Model Questions | ||||||
| As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts. | ||||||
| Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction. | ||||||
| Custom Questions | ||||||
| When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change. | ||||||
| Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do” |
||||||
| Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives |
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| Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research |
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| Making Changes | ||||||
| Simply make the change that you desire and highlight that change with a different color text. Red works well because it stands out. If the change is "complicated" a brief explanation about what you would like to accomplish will help us understand your request and figure out the best way to implement. -Or- Just give us a call; talking through changes over the phone makes it quick and easy. |
Sheet 2: Survey Invitation
|
This is the standard survey invitation. | ||
| Default text is included. If you would like to modify this text please check with your analyst/client manager. | |||
| Survey Invitation Text | |||
| Desktop | |||
| We'd welcome your feedback! | |||
| Thank you for visiting our website. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience. | |||
| The survey is designed to measure your entire experience, please look for it at the conclusion of your visit. | |||
| This survey is conducted by an independent company ForeSee, on behalf of the site you are visiting. | |||
| (Button text) No, thanks Yes, I'll give feedback | |||
| Example Desktop | |||
|
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Sheet 3: Welcome and Thank You Text
|
The text you see here will appear at the top and bottom of your survey, examples below. | |||
| Default text is included and you may modify this text as needed. | ||||
| Welcome and Thank You Text | ||||
| Welcome Text | ||||
| Thank you for visiting www.dla.mil. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
||||
| Thank You Text | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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| Example Desktop | ||||
|
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Sheet 4: Model Questions
| Model Name | DLA Desktop Browse |
|
||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | 5/1/2016 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to dla.mil in the future? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Trust (1=Not at all Trustworthy, 10=Very Trustworthy) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Trust - Level | Please rate your level of trust in the Defense Logistics Agency. |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use dla.mil as your primary resource for obtaining information from the Defense Logistics Agency? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 5: Custom Questions
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Find employment opportunities | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Find training | |||||||||
| Access a DLA system or application | B | ||||||||
| Get assistance or customer support | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| RAJ0472026 | B | Which of the following did you experience while accessing a DLA system or application? (Please select all that apply.) | I had no issues | Y | Checkbox, one-up vertical | Mutually Exclusive | DLA system issues | ||
| Security certificate or unsecure connection warnings | Skip Logic Group* | ||||||||
| Slow or unreliable connectivity | |||||||||
| Unable to create an account | |||||||||
| Unable to log in | |||||||||
| Unable to contact customer assistance | |||||||||
| No access to introductory guides, FAQs, or other self-help materials | |||||||||
| Difficulties navigating or searching intuitively | |||||||||
| Broken links, images, or functionality | |||||||||
| Key features do not meet expectations | |||||||||
| Inaccurate or out-of-date information | |||||||||
| Content is not written using clear and plain language | |||||||||
| Communications do not meet expectations (news, periodic notifications, responses to submissions, etc.) | |||||||||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | A | Y | Drop down, select one | Skip Logic Group* | Role | |
| Government employee outside of Defense Logistics Agency | A | ||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| new | A | Are you a logistician, or do you have a job focused on logistics, or have a background in logistics? | Yes: Most of my duties involve logistics, or I have a logistics background. | Y | Radio button, one-up vertical | Skip Logic Group* | Logistician Y/N | ||
| No: Logistics is just part of what I do and I don't have a logistics background. | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 6: CQs 1-18-2022
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Find employment opportunities | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Find training | |||||||||
| Access a DLA system or application | B | ||||||||
| Get assistance or customer support | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| RAJ0472026 | B | Which of the following did you experience while accessing a DLA system or application? (Please select all that apply.) | I had no issues | Y | Checkbox, one-up vertical | Mutually Exclusive | DLA system issues | ||
| Security certificate or unsecure connection warnings | Skip Logic Group* | ||||||||
| Slow or unreliable connectivity | |||||||||
| Unable to create an account | |||||||||
| Unable to log in | |||||||||
| Unable to contact customer assistance | |||||||||
| No access to introductory guides, FAQs, or other self-help materials | |||||||||
| Difficulties navigating or searching intuitively | |||||||||
| Broken links, images, or functionality | |||||||||
| Key features do not meet expectations | |||||||||
| Inaccurate or out-of-date information | |||||||||
| Content is not written using clear and plain language | |||||||||
| Communications do not meet expectations (news, periodic notifications, responses to submissions, etc.) | |||||||||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 7: CQs (3-25-2021)
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Find employment opportunities | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Find training | |||||||||
| Access a DLA system or application | B | ||||||||
| Get assistance or customer support | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| new | B | Which of the following did you experience while accessing a DLA system or application? (Please select all that apply.) | I had no issues | Y | Checkbox, one-up vertical | Mutually Exclusive | DLA system issues | ||
| Security certificate or unsecure connection warnings | Skip Logic Group* | ||||||||
| Slow or unreliable connectivity | |||||||||
| Unable to create an account | |||||||||
| Unable to log in | |||||||||
| Unable to contact customer assistance | |||||||||
| No access to introductory guides, FAQs, or other self-help materials | |||||||||
| Difficulties navigating or searching intuitively | |||||||||
| Broken links, images, or functionality | |||||||||
| Key features do not meet expectations | |||||||||
| Inaccurate or out-of-date information | |||||||||
| Content is not written using clear and plain language | |||||||||
| Communications do not meet expectations (news, periodic notifications, responses to submissions, etc.) | |||||||||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 8: CQs (3-19-2021)
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Find employment opportunities | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Find training | |||||||||
| Access a DLA system or application | |||||||||
| Get assistance or customer support | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 9: CQs(06-19-2020)
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Find employment opportunities | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Find training | |||||||||
| Access a DLA system or application | |||||||||
| Get assistance or customer support | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 10: CQs 0617-20
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Provide feedback | |||||||||
| Watch a video | |||||||||
| Find employment opportunities | |||||||||
| Find events | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 11: CQs (04-07-2020)
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Provide feedback | |||||||||
| Watch a video | |||||||||
| Find employment opportunities | |||||||||
| Find events | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links did not perform as expected. | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not perform as expected. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
Sheet 12: CQs 3-31-2020
| Model Name | DLA Desktop Browse |
|
|||||||
| Model ID | lJ8toVY8s5dx0R5IV09IwA4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| HDU7124Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Read news | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find policy information | Randomize | ||||||||
| Do research | |||||||||
| Find contact information | |||||||||
| Download a document | |||||||||
| Provide feedback | |||||||||
| Watch a video | |||||||||
| Find employment opportunities | |||||||||
| Find events | |||||||||
| Find specific policies and regulations | |||||||||
| Request products or services | |||||||||
| Find business or vendor opportunities | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| HDU7124Q002 | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| HDU7124Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| HDU7124Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| HDU7124Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| HDU7124Q006 | B1 | Why was the information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| HDU7124Q007 | Acquisition Source | How were you referred to the site today? | An email from the Defense Logistics Agency | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | ||
| Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Non-Defense Logistics Agency social network post, tweet, video, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | Randomize | ||||||||
| Recommendation from someone I know | |||||||||
| Professional contact or training | |||||||||
| Conference or printed promotional products | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | Anchor Answer Choice | ||||||||
| HDU7124Q008 | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||
| HDU7124Q009 | Role | What is your primary role in visiting the site today? | Servicemember | Y | Drop down, select one | Role | |||
| Government employee outside of Defense Logistics Agency | |||||||||
| Defense Logistics Agency employee | |||||||||
| Defense Logistics Agency contractor | |||||||||
| Industry representative | |||||||||
| Vendor looking for business | |||||||||
| Vendor already working with Defense Logistics Agency | |||||||||
| Journalist / Press | |||||||||
| Prospective employee | |||||||||
| U.S. Citizen | |||||||||
| Non-U.S. Citizen | |||||||||
| Researcher | |||||||||
| Other | |||||||||
| HDU7124Q010 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| Links and labels were difficult to understand | U | ||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I had technical difficulties (error messages, broken links, etc.) | T | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | A | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| HDU7124Q011 | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| HDU7124Q012 | L | Please describe any specific navigation links or paths that did not take you where they should have. | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||
| HDU7124Q013 | U | What specific links or labels were difficult to understand? | N | Text area, no char limit | Skip Logic Group* | Nav Links and Labels OE | |||
| HDU7124Q014 | T | Please describe the technical difficulty you encountered (include as much detail as possible). | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||
| HDU7124Q015 | Which of the following technical problems, if any, occurred during your visit? (Please select all that apply.) | Site error message | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Technical Problems | ||
| Incomplete load of a site page | |||||||||
| Inconsistent page loads | |||||||||
| Other (Please specify.) | A | ||||||||
| No technical problems occurred | Mutually Exclusive | ||||||||
| HDU7124Q016 | A | What other type of technical problems did you experience today? | N | Text area, no char limit | Skip Logic Group* | Technical Problems Other | |||
| HDU7124Q017 | B | Please describe the error message you received. | N | Text area, no char limit | Skip Logic Group* | Technical Error Messages | |||
| HDU7124Q018 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information did not answer my questions | B | ||||||||
| Information was not presented in a concise format | |||||||||
| Wording was not clear | |||||||||
| Text was difficult to read | |||||||||
| Other (Please specify.) | A | ||||||||
| No issues reviewing information occurred | Mutually Exclusive | ||||||||
| HDU7124Q019 | A | Please specify the other issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||
| HDU7124Q020 | B | What information were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||
| HDU7124Q021 | Visit Frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| HDU7124Q022 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with dla.mil? | N | Text area, no char limit | Improve |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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