1090-0008 Intercept Survey Mapping Doc IA30841 DOS Main Desktop V3 20210719

1090-0008 Intercept Survey Mapping Doc IA30841 DOS Main Desktop V3 20210719.docx

E-Government Website Customer Satisfaction Surveys

1090-0008 Intercept Survey Mapping Doc IA30841 DOS Main Desktop V3 20210719

OMB: 1090-0008

Document [docx]
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Survey: Dept of State v2


 

IA#: 30841



 

Date: 7/19/2021

 





SURVEY TYPE: Customer Satisfaction

 

Survey Q#

Type#

Topic Type

 

1

MODEL

Satisfaction - Overall


2

MODEL

Satisfaction – Expectations


3

MODEL

Satisfaction – Ideal


4

MODEL

Recommend


5

MODEL

Site Performance - Speed


6

MODEL

Site Performance - Completeness


7

MODEL

Site Performance -Responsiveness


8

MODEL

Look and Feel - Appeal


9

MODEL

Look and Feel - Spacing


10

MODEL

Look and Feel - Readability


11

MODEL

Navigation - Ease


12

MODEL

Navigation - Layout


13

MODEL

Navigation - Links


14

MODEL

Site Information - Relevance


15

MODEL

Site Information - Thoroughness


16

MODEL

Site Information - Readability


17

MODEL

Confidence in Info


18

MODEL

Return


19

MODEL

Primary Resource


20

CUSTOM

Visit Frequency


21

CUSTOM

Primary Purpose


22

CUSTOM

Primary Purpose – Open-End


23

CUSTOM

Role


24

CUSTOM

Role – Govt-Specific


25

CUSTOM

Role – Open-End


26

CUSTOM

Coronavirus


27

CUSTOM

Coronavirus – Able to Find


28

CUSTOM

Coronavirus – What Unable to Find Open-End


29

CUSTOM

Able to Find


30

CUSTOM

What Unable to Find – Open-End


31

CUSTOM

Source


32

CUSTOM

Source – Open-End


33

CUSTOM

Search Used


34

CUSTOM

Search Experience


35

CUSTOM

Search Experience – Open-End


36

CUSTOM

Navigation Experience


37

CUSTOM

Navigation – Technical Difficulty


38

CUSTOM

Broken Link – Open-End


39

CUSTOM

Type Technical Difficulty – Open-End


40

CUSTOM

Navigation Experience – Open-End


41

CUSTOM

Improvement – Open-End










File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2023-08-25

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