30723 Q_NRC_Mobile 30723 Q_NRC_Mobile_20210319_DOT

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
CQs (03-19-2021)
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting nrc.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for visiting nrc.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		U.S. NRC Mobile					Red & Strike-Through: Delete
Model ID		515p5x9EcE0c1cV1xJI5hw4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		2/3/2021					Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Trust (1=Strongly Disagree, 10=Strongly Agree)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	17	Trust	I trust the information on this website.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal mobile website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Return	How likely are you to return to nrc.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend nrc.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	19	Primary Resource	How likely are you to use nrc.gov as your primary resource for information about U.S. Nuclear Regulatory Commission?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name			U.S. NRC Mobile				Red & Strike-Through: Delete
Model ID			515p5x9EcE0c1cV1xJI5hw4C				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD9216Q001			For which of the following reasons did you visit the site today? (Please select all that apply.)	Learn about NRC			Y	Checkbox, one-up vertical	Skip Logic Group*	Reason
				Read event reports					Randomize
				Research about nuclear reactors
				Find information on nuclear materials
				Research information on radioactive waste
				Find out about public involvement/meetings
				Learn about current rulemakings
				Report a safety concern
				Learn about emergency preparedness
				Know about radiation protection
				Find employment at NRC
				Contact NRC
				Download NRC forms
				News and info
				Find out what's new on the website
				Find 10CFR information
				Research or review current regulatory requirements, regulations and rules
				Find or download NUREG reports
				Obtain inspection reports
				Find a specific document
				Other	A				Anchor Answer Choice
SBD9216Q002		A	What is your other reason for visiting the site?				N	Text area, no char limit	Skip Logic Group*	Other Reason
SBD9216Q006			Did you find what you were looking for?	Yes			Y	Radio button, one-up vertical	Skip Logic Group*	Did you find
				No	F, C
				Partially	F, C
SBD9216Q007		F	What were you unable to find? Please be brief and specific.				N	Text area, no char limit	Skip Logic Group*	OE_Unable
SBD9216Q008		C	If you were unable to obtain a specific report/document, which of the following best describes why?	I was not looking for a specific report/document.			N	Radio button, one-up vertical	Skip Logic Group*	Unable Report
				The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
				I was not sure where the report/document is located on the site
				I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)
				Other	G
SBD9216Q009		G	What other reason were you unable to obtain a specific report/document?				N	Text area, no char limit	Skip Logic Group*	OE_Unable Report
SBD9216Q010			The NRC website has two different search features. Which search feature(s) did you use during your visit today?	I used the general site search feature	K		Y	Radio button, one-up vertical	Skip Logic Group*	Search Used
				I used the ADAMS search feature	L
				I used both the general site and ADAMS search features	K, L
				I did not use either search
				Don't recall
SBD9216Q011		K	Please tell us about your experience with the general site search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted			Y	Checkbox, one-up vertical	Skip Logic Group*	General Search Experience
				Too many results/I needed to refine my search					Randomize
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue
				Search results were helpful					Mutually Exclusive
SBD9216Q016		L	Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted			Y	Checkbox, one-up vertical	Skip Logic Group*	ADAMS Search Experience
				Too many results/I needed to refine my search
				Not enough results					Randomize
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue
				Search results were helpful					Mutually Exclusive
SBD9216Q022			If you could make one improvement to the site, what would it be?	No improvements are necessary			Y	Radio button, one-up vertical	Anchor Answer Choice	One Improvement
				Improve the ADAMS search engine
				Improve the regular or advanced search feature					Skip Logic Group**
				Have better search criteria
				Provide better search results
				Improve the direct links, make them more intuitive
				Enhance the navigation of the site, make it more user friendly					Randomize
				Make available more detailed information
				Make the terminology more understandable
				Update information more frequently
				Provide better 10CFR information
				Provide more documents, specific documents
				Offer older NUREGs, regulatory reports, guidelines, rules and regulations
				Supply all documents electronically or in PDF format
				Have a better site organization, better site map
				Other	A				Anchor Answer Choice
SBD9216Q023		A	What other improvement would you make to this site?				N	Text area, no char limit	Skip Logic Group*	Other Improvements
SBD9216Q024			What source brought you to our site?	Past experience/familiarity with the site			Y	Radio button, one-up vertical	Skip Logic Group*	Source
				Search engine
				NRC Blog, NRC Tweet, NRC YouTube Channel, etc.	L
				Other government site
				Site bookmarked
				Referral
				Printed materials
				Media/news story
				Other	J
SBD9216Q025		J	What other source brought you to our site?				N	Text area, no char limit	Skip Logic Group*	Other Source
SBD9216Q026		L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time			Y	Radio button, one-up vertical	Skip Logic Group*	NRC SM Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
SBD9216Q027			How frequently do you visit this site?	First time			Y	Radio button, one-up vertical		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
SBD9216Q028			Which role/affiliation best describes you?	NRC licensee			Y	Radio button, one-up vertical	Skip Logic Group*	Role
				State or local government					Randomize
				International regulatory community
				Public interest group
				NRC employee/contractor
				Other federal employee
				Nuclear industry
				Member of the public
				News media
				Congress
				Researcher
				Consultant
				Student
				Teacher
				Other	A				Anchor Answer Choice
SBD9216Q029		A	What other role best describes you?				N	Text area, no char limit	Skip Logic Group*	Other role
SBD9216Q030			Do you have any other comments about our site? (Please specify)				N	Text area, no char limit		Other comments about site

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Sheet 4: CQs (03-19-2021)

Model Name			U.S. NRC Mobile				Red & Strike-Through: Delete
Model ID			515p5x9EcE0c1cV1xJI5hw4C				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD9216Q001			For which of the following reasons did you visit the site today? (Please select all that apply.)	Learn about NRC			Y	Checkbox, one-up vertical	Skip Logic Group*	Reason
				Read event reports					Randomize
				Research about nuclear reactors
				Find information on nuclear materials
				Research information on radioactive waste
				Find out about public involvement/meetings
				Learn about current rulemakings
				Report a safety concern
				Learn about emergency preparedness
				Know about radiation protection
				Find employment at NRC
				Contact NRC
				Download NRC forms
				News and info
				Find out what's new on the website
				Find 10CFR information
				Research or review current regulatory requirements, regulations and rules
				Find or download NUREG reports
				Obtain inspection reports
				Find a specific document
				Other	A				Anchor Answer Choice
SBD9216Q002		A	What is your other reason for visiting the site?				N	Text area, no char limit	Skip Logic Group*	Other Reason
SBD9216Q003			Which area(s) of the site did you visit? (Please select all that apply.)	Nuclear Reactors	A		Y	Checkbox, one-up vertical	Skip Logic Group*	Site Area Visited
				Nuclear Materials	A				Randomize
				Radioactive Waste	A
				Nuclear Security	A
				Public Meetings & Involvement	A
				NRC Library	A
				About NRC	A
				Facility Locator	A
				Student Corner	A
			un	None of the above					Mutually Exclusive
SBD9216Q004		A	How useful did you find the information in the section(s) you visited?	1 = Not at all useful	B		Y	Radio button, scale, no don't know	Skip Logic Group**	How Useful
				2	B
				3
				4
				5 = Very useful
SBD9216Q005		B	Please let us know what we can do to make this section better.				N	Text area, no char limit	Skip Logic Group**	OE_More Useful
SBD9216Q006			Did you find what you were looking for?	Yes			Y	Radio button, one-up vertical	Skip Logic Group*	Did you find
				No	F, C
				Partially	F, C
SBD9216Q007		F	What were you unable to find? Please be brief and specific.				N	Text area, no char limit	Skip Logic Group*	OE_Unable
SBD9216Q008		C	If you were unable to obtain a specific report/document, which of the following best describes why?	I was not looking for a specific report/document.			N	Radio button, one-up vertical	Skip Logic Group*	Unable Report
				The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
				I was not sure where the report/document is located on the site
				I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)
				Other	G
SBD9216Q009		G	What other reason were you unable to obtain a specific report/document?				N	Text area, no char limit	Skip Logic Group*	OE_Unable Report
SBD9216Q010			The NRC website has two different search features. Which search feature(s) did you use during your visit today?	I used the general site search feature	K, K2, K3, K4		Y	Radio button, one-up vertical	Skip Logic Group*	Search Used
				I used the ADAMS search feature	L, L2, L3, L4
				I used both the general site and ADAMS search features	K, K2, K3, K4, L, L2, L3, L4
				I did not use either search
				Don't recall
SBD9216Q011		K	Please tell us about your experience with the general site search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted			Y	Checkbox, one-up vertical	Skip Logic Group*	General Search Experience
				Too many results/I needed to refine my search					Randomize
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	K1
				Search results were helpful					Mutually Exclusive
SBD9216Q012		K1	Please tell us about the search issue you experienced.				N	Text area, no char limit	Skip Logic Group*	OE_General Search Exp
SBD9216Q013		K2	Please rate the relevance of the general site search results.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group*	General Search Relevance
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q014		K3	Please rate the organization of the general site search results.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group**	General Search Org
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q015		K4	Please rate how well the general site search feature helps you to narrow the results to find what you want.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group**	General Search Narrow
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q016		L	Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted			Y	Checkbox, one-up vertical	Skip Logic Group*	ADAMS Search Experience
				Too many results/I needed to refine my search
				Not enough results					Randomize
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	L1
				Search results were helpful					Mutually Exclusive
SBD9216Q017		L1	Please tell us about the ADAMS search issue you experienced.				N	Text area, no char limit	Skip Logic Group*	OE_ADAMS search issue
SBD9216Q018		L2	Please rate the relevance of the ADAMS search results.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group*	ADAMS Search Relevance
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q019		L3	Please rate the organization of ADAMS search results.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group**	ADAMS Search Org
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q020		L4	Please rate how well the ADAMS search feature helps you to narrow the results to find what you want.	1=Poor			Y	Radio button, scale, no don't know	Skip Logic Group**	ADAMS Search Narrow
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
SBD9216Q021			What other information would you like to see on the NRC site? (Please specify)				N	Text area, no char limit	Skip Logic Group*	Other info wanted
SBD9216Q022			If you could make one improvement to the site, what would it be?	No improvements are necessary			Y	Radio button, one-up vertical	Anchor Answer Choice	One Improvement
				Improve the ADAMS search engine
				Improve the regular or advanced search feature					Skip Logic Group**
				Have better search criteria
				Provide better search results
				Improve the direct links, make them more intuitive
				Enhance the navigation of the site, make it more user friendly					Randomize
				Make available more detailed information
				Make the terminology more understandable
				Update information more frequently
				Provide better 10CFR information
				Provide more documents, specific documents
				Offer older NUREGs, regulatory reports, guidelines, rules and regulations
				Supply all documents electronically or in PDF format
				Have a better site organization, better site map
				Other	A				Anchor Answer Choice
SBD9216Q023		A	What other improvement would you make to this site?				N	Text area, no char limit	Skip Logic Group*	Other Improvements
SBD9216Q024			What source brought you to our site?	Past experience/familiarity with the site			Y	Radio button, one-up vertical	Skip Logic Group*	Source
				Search engine
				NRC Blog, NRC Tweet, NRC YouTube Channel, etc.	L
				Other government site
				Site bookmarked
				Referral
				Printed materials
				Media/news story
				Other	J
SBD9216Q025		J	What other source brought you to our site?				N	Text area, no char limit	Skip Logic Group*	Other Source
SBD9216Q026		L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time			Y	Radio button, one-up vertical	Skip Logic Group*	NRC SM Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
SBD9216Q027			How frequently do you visit this site?	First time			Y	Radio button, one-up vertical		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
SBD9216Q028			Which role/affiliation best describes you?	NRC licensee			Y	Radio button, one-up vertical	Skip Logic Group*	Role
				State or local government					Randomize
				International regulatory community
				Public interest group
				NRC employee/contractor
				Other federal employee
				Nuclear industry
				Member of the public
				News media
				Congress
				Researcher
				Consultant
				Student
				Teacher
				Other	A				Anchor Answer Choice
SBD9216Q029		A	What other role best describes you?				N	Text area, no char limit	Skip Logic Group*	Other role
SBD9216Q030			Do you have any other comments about our site? (Please specify)				N	Text area, no char limit		Other comments about site

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Sheet 5: Attributes

Attribute	Value
Channel	Mobile
Touchpoint Name	Informational
Hierarchy	No
Model Type	PredCSAT Desktop Info
Journey Phase	Awareness
Touchpoint Type	Standard
Partner Involved	No
Replay	No
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT_NPS
Look and Feel	Multi Page
Theme Color	#3E576B