1090-0008 Intercept Survey Mapping Doc IA30723 US NRC Desktop 2022-03-10

1090-0008 Intercept Survey Mapping Doc IA30723 US NRC Desktop 2022-03-10.docx

E-Government Website Customer Satisfaction Surveys

1090-0008 Intercept Survey Mapping Doc IA30723 US NRC Desktop 2022-03-10

OMB: 1090-0008

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Survey: US NRC Satisfaction Survey v3


 

IA#: 30723



 

Date: 3/10/2022


 





SURVEY TYPE: Visitor Satisfaction (Desktop Site)

 





Survey Q#

Type#

Topic Type

 

1

MODEL

Look and Feel - Appeal


2

MODEL

Look and Feel - Balance


3

MODEL

Look and Feel - Readability


4

MODEL

Site Performance – Loading


5

MODEL

Site Performance – Consistency


6

MODEL

Site Performance -Completeness


7

MODEL

Navigation – Organized


8

MODEL

Navigation – Options


9

MODEL

Navigation – Layout


10

MODEL

Site Information - Thoroughness


11

MODEL

Site Information – Understandable


12

MODEL

Site Information – Answers


13

MODEL

Search-Relevance


14

MODEL

Search-Organization


15

MODEL

Search-Selection Help


16

MODEL

Search-Narrow


17

MODEL

Satisfaction – Overall


18

MODEL

Satisfaction – Expectations


19

MODEL

Satisfaction – Ideal


20

MODEL

Return (NPS)


21

MODEL

Recommend (NPS)


22

CUSTOM

Visit Frequency


23

CUSTOM

Role


24

CUSTOM

Other Role


25

CUSTOM

Reason


26

CUSTOM

Other Primary Reason


27

CUSTOM

Site Area Visited


28

CUSTOM

How Useful


29

CUSTOM

OE_More Useful


30

CUSTOM

Did You Find


31

CUSTOM

OE_Unable


32

CUSTOM

Unable Report


33

CUSTOM

Other_Unable Report


34

CUSTOM

Source


35

CUSTOM

Other Source


36

CUSTOM

NRC SM Frequency


37

CUSTOM

Search Used


38

CUSTOM

General Search Experience


39

CUSTOM

OE_General Search Exp


40

CUSTOM

ADAMS Search Experience


41

CUSTOM

OE_ADAMS Search Issue


42

CUSTOM

Other Info Wanted


43

CUSTOM

One Improvement


44

CUSTOM

Other Improvements


45

CUSTOM

Other Comments About Site












File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2023-09-20

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