30723 Q_NRC_Web_Br 30723 Q_NRC_Web_Browse_2019-10-23_DOT

E-Government Website Customer Satisfaction Surveys

30723 Q_NRC_Web_Browse_2019-10-23_DOT.xlsx

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

MQ V3_Go Live 7.1.16
Current CQs
CQs (2019-10-22)
CQs (10-13-19)
CQs (4-24-17)


Sheet 1: MQ V3_Go Live 7.1.16

Model Name
U.S. NRC Satisfaction Survey V3



Red & Strike-Through: Delete
Model ID
o0cFM4JgE05kFhYVVYwsIA4C



Underlined & Italicized: Re-order
Partitioned
NO PARTITIONING



Pink: Addition
Date
7/1/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 20 Satisfaction - Overall What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) 23 Return How likely are you to return to this site?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 21 Satisfaction - Expectations How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 22 Satisfaction - Ideal How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) 24 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Trust (1=Strongly Disagree, 10=Strongly Agree)
4 Site Performance - Loading Please rate how quickly pages load on this site.


25 Trust I trust the information on this web site.
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





10 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





11 Site Information - Understandable Please rate how understandable this site’s information is.





12 Site Information - Answers Please rate how well the site’s information provides answers to your questions.







Online Transparency (1=Poor, 10=Excellent, Don't Know)





13 Online Transparency - Discloses Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.





14 Online Transparency - Quick Please rate how quickly Nuclear Regulatory Commission information is made available on this website.





15 Online Transparency - Access Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.







Search (1=Poor, 10=Excellent, Don't Know)





16 Search - Relevance Please rate the relevance of search results on this site.





17 Search - Organization Please rate the organization of search results on this site.





18 Search - Selection Help Please rate how well the search results help you decide what to select.





19 Search - Narrow Please rate how well the search feature helps you to narrow the results to find what you want.

































Satisfaction – Overall







Satisfaction – Expectations







Satisfaction – Ideal







Recommend (NPS)







Sheet 2: Current CQs

Model Name U.S. NRC Satisfaction Survey V3



Red & Strike-Through: Delete



Model ID o0cFM4JgE05kFhYVVYwsIA4C



Underlined & Italicized: Re-order


Partitioned NO PARTITIONING



Pink: Addition


Date 7/1/2016



Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6799Q001

How frequently do you visit this site? First time
Y Dropdown (Select-one)
Visit Frequency




More than once a day









Daily









About once a week









About once a month









Every 6 months or less





BAN6799Q002

Which role/affiliation best describes you? NRC licensee
Y Dropdown (Select-one) Skip Logic Group Role




State or local government


Randomize





International regulatory community









Public interest group









NRC employee/contractor









Other federal employee









Nuclear industry









Member of the public









News media









Congress









Researcher









Consultant









Student









Teacher









Other A

Anchor Answer Choice

BAN6799Q003
A If you answered "Other" above, what other role best describes you?

N Text area, no char limit Skip Logic Group Other role
BAN6799Q004

For which of the following reasons did you visit the site today? (Please select all that apply.) Learn about NRC
Y Checkbox One Up Vertical Skip Logic Group Reason



Read event reports


Randomize




Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern









Learn about emergency preparedness









Know about radiation protection









Find employment at NRC









Contact NRC









Get information on license fees









Download NRC forms









Electronically submit documents









News and info









Find out what's new on the website









Find 10CFR information









Research or review current regulatory requirements, regulations and rules









Find or download NUREG reports









Obtain inspection reports









Find a specific document









Other A

Anchor Answer Choice

BAN6799Q005
A What is your other primary reason for visiting the site?

N Text area, no char limit Skip Logic Group Other Primary Reason
SZA0353129

Which area of the site did you visit? Nuclear Reactors A Y Checkbox One Up Vertical Skip Logic Group Site Area Visited



Nuclear Materials A

Randomize




Radioactive Waste A







Nuclear Security A







Public Meetings & Involvement A







NRC Library A







About NRC A







Facility Locator A








Student Corner A








None of the above


Anchor Answer Choice

SZA0353641
A How useful did you find the information in the section you visited? 1 = Not at all useful B Y Radio button, scale, no don't know
How Useful



2 B







3








4









5 = Very useful





SZA0353130
B Please let us know what we can do to make this section better.

N Text area, no char limit
OE_More Useful
BAN6799Q006

Did you find what you were looking for? Yes
Y Radio Button One Up Vertical Skip Logic Group Did you find




No F, C








Partially F, C




BAN6799Q007
F What were you looking for? Please be brief and specific.

N Text area, no char limit Skip Logic Group OE_Unable
BAN6799Q008
C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specific report/document.
N Radio Button One Up Vertical Skip Logic Group Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)









Other, please specify: G




BAN6799Q009
G What other reason were you unable to obtain a specific report/document?

N Text area, no char limit Skip Logic Group Other_Unable Report
BAN6799Q010

What source brought you to our site? Past experience/familiarity with the site
Y Dropdown (Select-one) Skip Logic Group Source




Search engine









NRC Blog, NRC Tweet, NRC YouTube Channel, etc. L








Other government site









Site bookmarked









Referral









Printed materials









Media/news story









Other J




BAN6799Q011
J What other source brought you to our site?

N Text area, no char limit Skip Logic Group Other Source
BAN6799Q012
L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Y Dropdown (Select-one) Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily









More than once a day





BAN6799Q013

The NRC website has two different search features. Which search feature(s) did you use during your visit today? I used the general site search feature K Y Dropdown (Select-one) Skip Logic Group Search Used



I used the ADAMS search feature L







I used both the general site and ADAMS search features K,L







I did not use either









Don't recall





BAN6799Q014
K Please tell us about your experience with the general site search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group General Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue KK







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q015
KK Please tell us about the search issue you experienced.

N Text area, no char limit Skip Logic Group OE_General Search Exp
BAN6799Q017
L Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group ADAMS Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue LL







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q018
LL Please tell us about the ADAMS search issue you experienced.

N Text area, no char limit Skip Logic Group OE_ADAMS search issue
BAN6799Q020

What other information would you like to see on the NRC site? (Please specify)

N Text area, no char limit
Other info wanted
BAN6799Q021

If you could make one improvement to the site, what would it be? No improvements are necessary
Y Dropdown (Select-one) Skip Logic Group One Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria









Provide better search results









Improve the direct links, make them more intuitive









Enhance the navigation of the site, make it more user friendly









Make available more detailed information









Make the terminology more understandable









Update information more frequently









Provide better 10CFR information









Provide more documents, specific documents









Offer older NUREGs, regulatory reports, guidelines, rules and regulations









Supply all documents electronically or in PDF format









Have a better site organization, better site map









Other A




BAN6799Q022
A What other improvements would you make to this site?

N Text area, no char limit Skip Logic Group Other Improvements
BAN6799Q023

Do you have any other comments about our site? (Please specify)

N Text area, no char limit
Other comments about site

Sheet 3: CQs (2019-10-22)

Model Name U.S. NRC Satisfaction Survey V3



Red & Strike-Through: Delete



Model ID o0cFM4JgE05kFhYVVYwsIA4C



Underlined & Italicized: Re-order


Partitioned NO PARTITIONING



Pink: Addition


Date 7/1/2016



Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6799Q001

How frequently do you visit this site? First time
Y Dropdown (Select-one)
Visit Frequency




More than once a day









Daily









About once a week









About once a month









Every 6 months or less





BAN6799Q002

Which role/affiliation best describes you? NRC licensee
Y Dropdown (Select-one) Skip Logic Group Role




State or local government


Randomize





International regulatory community









Public interest group









NRC employee/contractor









Other federal employee









Nuclear industry









Member of the public









News media









Congress









Researcher









Consultant









Student









Teacher









Other A

Anchor Answer Choice

BAN6799Q003
A If you answered "Other" above, what other role best describes you?

N Text area, no char limit Skip Logic Group Other role
BAN6799Q004

For which of the following reasons did you visit the site today? (Please select all that apply.) Learn about NRC
Y Checkbox One Up Vertical Skip Logic Group Reason



Read event reports


Randomize




Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern









Learn about emergency preparedness









Know about radiation protection









Find employment at NRC









Contact NRC









Get information on license fees









Download NRC forms









Electronically submit documents









News and info









Find out what's new on the website









Find 10CFR information









Research or review current regulatory requirements, regulations and rules









Find or download NUREG reports









Obtain inspection reports









Find a specific document









Other A

Anchor Answer Choice

BAN6799Q005
A What is your other primary reason for visiting the site?

N Text area, no char limit Skip Logic Group Other Primary Reason



Which area of the site did you visit? Nuclear Reactors A Y Checkbox One Up Vertical Skip Logic Group Site Area Visited



Nuclear Materials A

Randomize




Radioactive Waste A







Nuclear Security A







Public Meetings & Involvement A







NRC Library A







About NRC A







Facility Locator A








Student Corner A








None of the above


Anchor Answer Choice



A How useful did you find the information in the section you visited? 1 = Not at all useful B Y Radio button, scale, no don't know
How Useful



2 B







3








4









5 = Very useful







B Please let us know what we can do to make this section better.

N Text area, no char limit
OE_More Useful
JIB0159058

Did you visit the Reactor Oversight Process (ROP) section of the site today? Yes, I only or mainly visited the ROP section A, B Y Radio Button One Up Vertical Skip Logic Group Visited ROP




Yes, I visited the ROP section along with other areas of the site A, B








No, I did not visit the ROP section









Not sure





JIB0159059
A How useful was the Reactor Oversight Process section? 1 = Not at all useful
Y Scale, horizontal, with DK Skip Logic Group ROP Useful




2









3









4









Very useful = 5









Don't know





JIB0159060
B How could the NRC improve the Reactor Oversight Process section?

N Text area, no char limit Skip Logic Group ROP Improvement
BAN6799Q006

Did you find what you were looking for? Yes
Y Radio Button One Up Vertical Skip Logic Group Did you find




No F, C








Partially F, C




BAN6799Q007
F What were you looking for? Please be brief and specific.

N Text area, no char limit Skip Logic Group OE_Unable
BAN6799Q008
C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specific report/document.
N Radio Button One Up Vertical Skip Logic Group Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)









Other, please specify: G




BAN6799Q009
G What other reason were you unable to obtain a specific report/document?

N Text area, no char limit Skip Logic Group Other_Unable Report
BAN6799Q010

What source brought you to our site? Past experience/familiarity with the site
Y Dropdown (Select-one) Skip Logic Group Source




Search engine









NRC Blog, NRC Tweet, NRC YouTube Channel, etc. L








Other government site









Site bookmarked









Referral









Printed materials









Media/news story









Other J




BAN6799Q011
J What other source brought you to our site?

N Text area, no char limit Skip Logic Group Other Source
BAN6799Q012
L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Y Dropdown (Select-one) Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily









More than once a day





BAN6799Q013

The NRC website has two different search features. Which search feature(s) did you use during your visit today? I used the general site search feature K Y Dropdown (Select-one) Skip Logic Group Search Used



I used the ADAMS search feature L







I used both the general site and ADAMS search features K,L







I did not use either









Don't recall





BAN6799Q014
K Please tell us about your experience with the general site search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group General Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue KK







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q015
KK Please tell us about the search issue you experienced.

N Text area, no char limit Skip Logic Group OE_General Search Exp
BAN6799Q017
L Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group ADAMS Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue LL







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q018
LL Please tell us about the ADAMS search issue you experienced.

N Text area, no char limit Skip Logic Group OE_ADAMS search issue
BAN6799Q020

What other information would you like to see on the NRC site? (Please specify)

N Text area, no char limit
Other info wanted
BAN6799Q021

If you could make one improvement to the site, what would it be? No improvements are necessary
Y Dropdown (Select-one) Skip Logic Group One Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria









Provide better search results









Improve the direct links, make them more intuitive









Enhance the navigation of the site, make it more user friendly









Make available more detailed information









Make the terminology more understandable









Update information more frequently









Provide better 10CFR information









Provide more documents, specific documents









Offer older NUREGs, regulatory reports, guidelines, rules and regulations









Supply all documents electronically or in PDF format









Have a better site organization, better site map









Other A




BAN6799Q022
A What other improvements would you make to this site?

N Text area, no char limit Skip Logic Group Other Improvements
BAN6799Q023

Do you have any other comments about our site? (Please specify)

N Text area, no char limit
Other comments about site

Sheet 4: CQs (10-13-19)

Model Name U.S. NRC Satisfaction Survey V3



Red & Strike-Through: Delete



Model ID o0cFM4JgE05kFhYVVYwsIA4C



Underlined & Italicized: Re-order


Partitioned NO PARTITIONING



Pink: Addition


Date 7/1/2016



Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6799Q001

How frequently do you visit this site? First time
Y Dropdown (Select-one)
Visit Frequency




More than once a day









Daily









About once a week









About once a month









Every 6 months or less





BAN6799Q002

Which role/affiliation best describes you? NRC licensee
Y Dropdown (Select-one) Skip Logic Group Role




State or local government


Randomize





International regulatory community









Public interest group









NRC employee/contractor









Other federal employee









Nuclear industry









Member of the public









News media









Congress









Researcher









Consultant









Student









Teacher









Other A

Anchor Answer Choice

BAN6799Q003
A If you answered "Other" above, what other role best describes you?

N Text area, no char limit Skip Logic Group Other role
BAN6799Q004

For which of the following reasons did you visit the site today? (Please select all that apply.) Learn about NRC
Y Checkbox One Up Vertical Skip Logic Group Reason



Read event reports


Randomize




Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern









Learn about emergency preparedness









Know about radiation protection









Find employment at NRC









Contact NRC









Get information on license fees









Download NRC forms









Electronically submit documents









News and info









Find out what's new on the website









Find 10CFR information









Research or review current regulatory requirements, regulations and rules









Find or download NUREG reports









Obtain inspection reports









Find a specific document









Other A

Anchor Answer Choice

BAN6799Q005
A What is your other primary reason for visiting the site?

N Text area, no char limit Skip Logic Group Other Primary Reason
JIB0159058

Did you visit the Reactor Oversight Process (ROP) section of the site today? Yes, I only or mainly visited the ROP section A, B Y Radio Button One Up Vertical Skip Logic Group Visited ROP




Yes, I visited the ROP section along with other areas of the site A, B








No, I did not visit the ROP section









Not sure





JIB0159059
A How useful was the Reactor Oversight Process section? 1 = Not at all useful
Y Scale, horizontal, with DK Skip Logic Group ROP Useful




2









3









4









Very useful = 5









Don't know





JIB0159060
B How could the NRC improve the Reactor Oversight Process section?

N Text area, no char limit Skip Logic Group ROP Improvement
BAN6799Q006

Did you find what you were looking for? Yes
Y Radio Button One Up Vertical Skip Logic Group Did you find




No F, C








Partially F, C




BAN6799Q007
F What were you looking for? Please be brief and specific.

N Text area, no char limit Skip Logic Group OE_Unable
BAN6799Q008
C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specific report/document.
N Radio Button One Up Vertical Skip Logic Group Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)









Other, please specify: G




BAN6799Q009
G What other reason were you unable to obtain a specific report/document?

N Text area, no char limit Skip Logic Group Other_Unable Report
BAN6799Q010

What source brought you to our site? Past experience/familiarity with the site
Y Dropdown (Select-one) Skip Logic Group Source




Search engine









NRC Blog, NRC Tweet, NRC YouTube Channel, etc. L








Other government site









Site bookmarked









Referral









Printed materials









Media/news story









Other J




BAN6799Q011
J What other source brought you to our site?

N Text area, no char limit Skip Logic Group Other Source
BAN6799Q012
L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Y Dropdown (Select-one) Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily









More than once a day





BAN6799Q013

The NRC website has two different search features. Which search feature(s) did you use during your visit today? I used the general site search feature K Y Dropdown (Select-one) Skip Logic Group Search Used



I used the ADAMS search feature L







I used both the general site and ADAMS search features K,L







I did not use either









Don't recall





BAN6799Q014
K Please tell us about your experience with the general site search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group General Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue KK







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q015
KK Please tell us about the search issue you experienced.

N Text area, no char limit Skip Logic Group OE_General Search Exp
BAN6799Q017
L Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group ADAMS Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue LL







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q018
LL Please tell us about the ADAMS search issue you experienced.

N Text area, no char limit Skip Logic Group OE_ADAMS search issue
BAN6799Q020

What other information would you like to see on the NRC site? (Please specify)

N Text area, no char limit
Other info wanted
BAN6799Q021

If you could make one improvement to the site, what would it be? No improvements are necessary
Y Dropdown (Select-one) Skip Logic Group One Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria









Provide better search results









Improve the direct links, make them more intuitive









Enhance the navigation of the site, make it more user friendly









Make available more detailed information









Make the terminology more understandable









Update information more frequently









Provide better 10CFR information









Provide more documents, specific documents









Offer older NUREGs, regulatory reports, guidelines, rules and regulations









Supply all documents electronically or in PDF format









Have a better site organization, better site map









Other A




BAN6799Q022
A What other improvements would you make to this site?

N Text area, no char limit Skip Logic Group Other Improvements
BAN6799Q023

Do you have any other comments about our site? (Please specify)

N Text area, no char limit
Other comments about site

Sheet 5: CQs (4-24-17)

Model Name U.S. NRC Satisfaction Survey V3



Red & Strike-Through: Delete



Model ID o0cFM4JgE05kFhYVVYwsIA4C



Underlined & Italicized: Re-order


Partitioned NO PARTITIONING



Pink: Addition


Date 7/1/2016



Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6799Q001

How frequently do you visit this site? First time
Y Dropdown (Select-one)
Visit Frequency




More than once a day









Daily









About once a week









About once a month









Every 6 months or less





BAN6799Q002

Which role/affiliation best describes you? NRC licensee
Y Dropdown (Select-one) Skip Logic Group Role




State or local government


Randomize





International regulatory community









Public interest group









NRC employee/contractor









Other federal employee









Nuclear industry









Member of the public









News media









Congress









Researcher









Consultant









Student









Teacher









Other A

Anchor Answer Choice

BAN6799Q003
A If you answered "Other" above, what other role best describes you?

N Text area, no char limit Skip Logic Group Other role
BAN6799Q004

For which of the following reasons did you visit the site today? (Please select all that apply.) Learn about NRC
Y Checkbox One Up Vertical Skip Logic Group Reason



Read event reports


Randomize




Research about nuclear reactors








Find information on nuclear materials








Research information on radioactive waste








Find out about public involvement/meetings








Learn about current rulemakings








Report a safety concern









Learn about emergency preparedness









Know about radiation protection









Find employment at NRC









Contact NRC









Get information on license fees









Download NRC forms









Electronically submit documents









News and info









Find out what's new on the website









Find 10CFR information









Research or review current regulatory requirements, regulations and rules









Find or download NUREG reports









Obtain inspection reports









Find a specific document









Other A

Anchor Answer Choice

BAN6799Q005
A What is your other primary reason for visiting the site?

N Text area, no char limit Skip Logic Group Other Primary Reason



Did you visit the Reactor Oversight Process (ROP) section of the site today? Yes, I only or mainly visited the ROP section A, B Y Radio Button One Up Vertical Skip Logic Group Visited ROP




Yes, I visited the ROP section along with other areas of the site A, B








No, I did not visit the ROP section









Not sure







A How useful was the Reactor Oversight Process section? 1 = Not at all useful
Y Scale, horizontal, with DK Skip Logic Group ROP Useful




2









3









4









Very useful = 5









Don't know







B How could the NRC improve the Reactor Oversight Process section?

N Text area, no char limit Skip Logic Group ROP Improvement
BAN6799Q006

Did you find what you were looking for? Yes
Y Radio Button One Up Vertical Skip Logic Group Did you find




No F, C








Partially F, C




BAN6799Q007
F What were you looking for? Please be brief and specific.

N Text area, no char limit Skip Logic Group OE_Unable
BAN6799Q008
C If you were unable to obtain a specific report/document, which of the following best describes why: I was not looking for a specific report/document.
N Radio Button One Up Vertical Skip Logic Group Unable Report



The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)








I was not sure where the report/document is located on the site








I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)









Other, please specify: G




BAN6799Q009
G What other reason were you unable to obtain a specific report/document?

N Text area, no char limit Skip Logic Group Other_Unable Report
BAN6799Q010

What source brought you to our site? Past experience/familiarity with the site
Y Dropdown (Select-one) Skip Logic Group Source




Search engine









NRC Blog, NRC Tweet, NRC YouTube Channel, etc. L








Other government site









Site bookmarked









Referral









Printed materials









Media/news story









Other J




BAN6799Q011
J What other source brought you to our site?

N Text area, no char limit Skip Logic Group Other Source
BAN6799Q012
L How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? First time
Y Dropdown (Select-one) Skip Logic Group NRC SM Frequency



Every 6 months or less








About once a month








About once a week








Daily









More than once a day





BAN6799Q013

The NRC website has two different search features. Which search feature(s) did you use during your visit today? I used the general site search feature K, K1 Y Dropdown (Select-one) Skip Logic Group Search Used



I used the ADAMS search feature L, L1







I used both the general site and ADAMS search features K, K1,L, L1







I did not use either









Don't recall





BAN6799Q014
K Please tell us about your experience with the general site search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group General Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue KK







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q015
KK Please tell us about the search issue you experienced.

N Text area, no char limit Skip Logic Group OE_General Search Exp
BAN6799Q016
K1 If you could make one improvement to the search feature, which of the following would you make: Narrow results by a specific date
Y Radio Button, one-up vertical Skip Logic Group General_One improvement



Sort results by the most popular to least popular








Narrow by searching within the first set of results I receive








Search by document type, pdf, .wav., etc.









Other improvement suggestion





BAN6799Q017
L Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Skip Logic Group ADAMS Search Experience



Too many results/I needed to refine my search








Not enough results








Returned NO results








Received error message(s)








Search speed was too slow








I experienced a different search issue LL







MUTUALLY EXCLUSIVE Search results were helpful





BAN6799Q018
LL Please tell us about the ADAMS search issue you experienced.

N Text area, no char limit Skip Logic Group OE_ADAMS search issue
BAN6799Q019
L1 If you could make one improvement to the ADAMS search feature, which of the following would you make: Narrow results by a specific date
Y Radio Button, one-up vertical Skip Logic Group ADAMS_One Improvement



Sort results by the most popular to least popular








Narrow by searching within the first set of results I receive








Search by document type, pdf, .wav., etc.









Other improvement suggestion





BAN6799Q020

What other information would you like to see on the NRC site? (Please specify)

N Text area, no char limit
Other info wanted
BAN6799Q021

If you could make one improvement to the site, what would it be? No improvements are necessary
Y Dropdown (Select-one) Skip Logic Group One Improvement



Improve the ADAMS search engine








Improve the regular or advance search feature








Have better search criteria









Provide better search results









Improve the direct links, make them more intuitive









Enhance the navigation of the site, make it more user friendly









Make available more detailed information









Make the terminology more understandable









Update information more frequently









Provide better 10CFR information









Provide more documents, specific documents









Offer older NUREGs, regulatory reports, guidelines, rules and regulations









Supply all documents electronically or in PDF format









Have a better site organization, better site map









Other A




BAN6799Q022
A What other improvements would you make to this site?

N Text area, no char limit Skip Logic Group Other Improvements
BAN6799Q023

Do you have any other comments about our site? (Please specify)

N Text area, no char limit
Other comments about site
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