32013 FTC.gov Cons 32013 FTC.gov Consumer Mobile_updated by Michelle Dec 15

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Overview

Welcome and Thank You Text
W&TY (12-15-2021)
W&TY 12-13-2021
W&TY (11-09-2021)
W&TY 11-3-21
Model Questions
Custom Questions
CQ (7-2-2020)
CQs (30-Apr-2020)

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
			[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: If we could put the text for ftc.gov and reportfraud.ftc.gov in blue and underline it and hyperlink it to those sites, that is what the client would really like. Thank you.	Thank you for visiting Consumer.FTC.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. (To give feedback on ftc.gov or ReportFraud.ftc.gov, please visit those sites directly.)
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: W&TY (12-15-2021)

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
			[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: If we could put the text for ftc.gov and reportfraud.ftc.gov in blue and underline it and hyperlink it to those sites, that is what the client would really like. Thank you.	Thank you for visiting Consumer.FTC.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. (To give feedback on ftc.gov or ReportFraud.ftc.gov, please visit those sites directly.)
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 3: W&TY 12-13-2021

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
			[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: If we could put the text for ftc.gov and reportfraud.ftc.gov in blue and underline it and hyperlink it to those sites, that is what the client would really like. Thank you.	Thank you for visiting Consumer.FTC.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. (To give feedback on ftc.gov or reportfraud.ftc.gov, please visit those sites directly.)
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 4: W&TY (11-09-2021)

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
			[Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: If we could put the text for ftc.gov and reportfraud.ftc.gov in blue and underline it and hyperlink it to those sites, that is what the client would really like. Thank you.	Thank you for visiting Consumer.FTC.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. (To give feedback on ftc.gov or reportfraud.ftc.gov, please visit those sites directly.)
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 5: W&TY 11-3-21

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
				Thank you for visiting Consumer.FTC.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 6: Model Questions

Model Name		FTC.gov Consumer Mobile Informational					Red & Strike-Through: Delete
Model ID		hBkQNdBgVVhJco0Jld51lg4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	21	Return	How likely are you to return to Consumer.FTC.gov in the future?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Recommend (NPS) (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal mobile site? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	22	Recommend	How likely are you to recommend Consumer.FTC.gov to someone else?
					Look and Feel (1=Poor, 10=Excellent, Don't Know)			Primary Resource (1=Very Unlikely, 10=Very Likely)
			8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	23	Primary Resource	How likely are you to use Consumer.FTC.gov as your primary resource for information?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 7: Custom Questions

Model Name		FTC.gov Consumer Mobile Informational			Red & Strike-Through: Delete
Model ID		hBkQNdBgVVhJco0Jld51lg4C			Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ			Pink: Addition
Date					Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
SBD8853Q001		How often do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
			Daily
			Weekly
			Monthly
			Once every few months
			Once every 6 months or less
SBD8853Q002		Which of the following topics if any, were you interested in while on the site today? (Please select all that apply)	Money and credit		Y	Checkbox, one-up vertical		Topics
			Homes and mortgages
			Health and fitness
			Jobs and making money
			Privacy, identity and online security
			Scams
			None of these				Mutually Exclusive
SBD8853Q003		What was your primary reason for visiting consumer.FTC.gov today?	File a consumer complaint		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Find out if something is a scam
			Learn what to do if I was scammed
			Report a scam
			Learn about refunds or getting my money back
			Register for "Do Not Call"
			Report identity theft
			Get my free credit report
			Order or download free printed resources
			Sign up for email updates
			Get tips about a specific topic
			Other (please specify)	A
SBD8853Q004	A	Please specify your other reason for visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Reason
SBD8853Q005		Who were you looking for information for today?	Myself		Y	Radio button, one-up vertical		Audience
			A friend
			A family member
			Other
SBD8853Q006		What is your primary role in visiting the site today?	Consumer		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Role
			Consumer advocate or educator
			Military
			Academic
			Other	A
SBD8853Q007	A	Please specify your other role in visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Role
SBD8853Q008		Did you accomplish what you wanted to do today on consumer.FTC.gov?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
			No	A
SBD8853Q009	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8853Q010		How would you describe your experience navigating the site today?	I had no difficulty navigating the site		Y	Radio button, one-up vertical	Skip Logic Group*	Navigation experience-single
			I had some difficulty navigating the site	Z
			I had a lot of difficulty navigating the site	Z
SBD8853Q011	Z	What specific problems did you have with the site's navigation? (Please select all that apply.)	Links and labels were confusing or didn't take me where expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation experience
			I had difficulty finding relevant information
			Too many options to choose from
			I had technical difficulties (error messages, broken links, etc.)
			I could not navigate back to previous information
			I had a navigation difficulty not listed above	A
SBD8853Q012	A	Please specify your other navigation difficulty.			N	Text area, no char limit	Skip Logic Group*	OE_Nav Experience
SBD8853Q013		Did you find the search feature helpful?	Yes		Y	Drop down, select one	Skip Logic Group*	Search experience
			No	A
			I did not use the search feature
SBD8853Q014	A	Please describe why you did not find the search feature helpful.			N	Text area, no char limit	Skip Logic Group*	OE_Search experience
SBD8853Q015		Which category includes your age?	Under 18		Y	Drop down, select one		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to respond
SBD8853Q016		If you could make one improvement to Consumer.FTC.gov, what would it be?			N	Text area, no char limit		One Improvement

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Sheet 8: CQ (7-2-2020)

Model Name		FTC.gov Consumer Mobile Informational			Red & Strike-Through: Delete
Model ID		hBkQNdBgVVhJco0Jld51lg4C			Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ			Pink: Addition
Date					Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
SBD8853Q001		How often do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
			Daily
			Weekly
			Monthly
			Once every few months
			Once every 6 months or less
SBD8853Q002		Which of the following topics if any, were you interested in while on the site today? (Please select all that apply)	Money and credit		Y	Checkbox, one-up vertical		Topics
			Homes and mortgages
			Health and fitness
			Jobs and making money
			Privacy, identity and online security
			Scams
			None of these				Mutually Exclusive
SBD8853Q003		What was your primary reason for visiting consumer.FTC.gov today?	File a consumer complaint		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Find out if something is a scam
			Learn what to do if I was scammed
			Report a scam
			Learn about refunds or getting my money back
			Register for "Do Not Call"
			Report identity theft
			Get my free credit report
			Order or download free printed resources
			Sign up for email updates
			Get tips about a specific topic
			Other (please specify)	A
SBD8853Q004	A	Please specify your other reason for visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Reason
SBD8853Q005		Who were you looking for information for today?	Myself		Y	Radio button, one-up vertical		Audience
			A friend
			A family member
			Other
SBD8853Q006		What is your primary role in visiting the site today?	Consumer		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Role
			Consumer advocate or educator
			Military
			Academic
			Other	A
SBD8853Q007	A	Please specify your other role in visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Role
SBD8853Q008		Did you accomplish what you wanted to do today on consumer.FTC.gov?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
			No	A
SBD8853Q009	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8853Q010		How would you describe your experience navigating the site today?	I had no difficulty navigating the site		Y	Radio button, one-up vertical	Skip Logic Group*	Navigation experience-single
			I had some difficulty navigating the site	Z
			I had a lot of difficulty navigating the site	Z
SBD8853Q011	Z	What specific problems did you have with the site's navigation? (Please select all that apply.)	Links and labels were confusing or didn't take me where expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation experience
			I had difficulty finding relevant information
			Too many options to choose from
			I had technical difficulties (error messages, broken links, etc.)
			I could not navigate back to previous information
			I had a navigation difficulty not listed above	A
SBD8853Q012	A	Please specify your other navigation difficulty.			N	Text area, no char limit	Skip Logic Group*	OE_Nav Experience
SBD8853Q013		Did you find the search feature helpful?	Yes	A	Y	Drop down, select one	Skip Logic Group*	Search experience
			No	A
			I did not use the search feature
SBD8853Q014	A	Please describe why you did not find the search feature helpful.			N	Text area, no char limit	Skip Logic Group*	OE_Search experience
SBD8853Q015		Which category includes your age?	Under 18		Y	Drop down, select one		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to respond
SBD8853Q016		If you could make one improvement to Consumer.FTC.gov, what would it be?			N	Text area, no char limit		One Improvement

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Sheet 9: CQs (30-Apr-2020)

Model Name		FTC.gov Consumer Mobile Informational			Red & Strike-Through: Delete
Model ID		hBkQNdBgVVhJco0Jld51lg4C			Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ			Pink: Addition
Date					Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
SBD8853Q001		How often do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
			Daily
			Weekly
			Monthly
			Once every few months
			Once every 6 months or less
SBD8853Q002		Which of the following topics if any, were you interested in while on the site today? (Please select all that apply)	Money and credit		Y	Checkbox, one-up vertical		Topics
			Homes and mortgages
			Health and fitness
			Jobs and making money
			Privacy, identity and online security
			Scams
			None of these				Mutually Exclusive
SBD8853Q003		What was your primary reason for visiting consumer.FTC.gov today?	File a consumer complaint		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Find out if something is a scam
			Learn what to do if I was scammed
			Report a scam
			Learn about refunds or getting my money back
			Register for "Do Not Call"
			Report identity theft
			Get my free credit report
			Order or download free printed resources
			Sign up for email updates
			Get tips about a specific topic
			Other (please specify)	A
SBD8853Q004	A	Please specify your other reason for visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Reason
SBD8853Q005		Who were you looking for information for today?	Myself		Y	Radio button, one-up vertical		Audience
			A friend
			A family member
			Other
SBD8853Q006		What is your primary role in visiting the site today?	Consumer		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Role
			Consumer advocate or educator
			Military
			Academic
			Other	A
SBD8853Q007	A	Please specify your other role in visiting consumer.FTC.gov today.			N	Text area, no char limit	Skip Logic Group*	OE_Primary Role
SBD8853Q008		Did you accomplish what you wanted to do today on consumer.FTC.gov?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
			No	A
SBD8853Q009	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8853Q010		How would you describe your experience navigating the site today?	I had no difficulty navigating the site		Y	Radio button, one-up vertical	Skip Logic Group*	Navigation experience-single
			I had some difficulty navigating the site	Z
			I had a lot of difficulty navigating the site	Z
SBD8853Q011	Z	What specific problems did you have with the site's navigation? (Please select all that apply.)	Links and labels were confusing or didn't take me where expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation experience
			I had difficulty finding relevant information
			Too many options to choose from
			I had technical difficulties (error messages, broken links, etc.)
			I could not navigate back to previous information
			I had a navigation difficulty not listed above	A
SBD8853Q012	A	Please specify your other navigation difficulty.			N	Text area, no char limit	Skip Logic Group*	OE_Nav Experience
SBD8853Q013		Did you find the search feature helpful?	Yes	A	Y	Drop down, select one	Skip Logic Group*	Search experience
			No	A
			I did not use the search feature
SBD8853Q014	A	Please describe why you did not find the search feature helpful.			N	Text area, no char limit	Skip Logic Group*	OE_Search experience
SBD8853Q015		Which category includes your age?	Under 18		Y	Drop down, select one		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to respond
SBD8853Q016		If you could make one improvement to Consumer.FTC.gov, what would it be?			N	Text area, no char limit		One Improvement