SurveyMonkey_SVC 20200402

Special Victims' Counsel Feedback Survey

Thank you for assisting the SVC program by providing valuable feedback. Responding to this survey
is voluntary, in accordance with the Privacy Act of 1974. All survey information is collected
anonymously. IP addresses and PII will not be collected. In order to assist with maintaining
confidentiality, respondents are advised not to include any personally identifiable information in their
responses. An agency may not conduct or sponsor, and persons are not required to respond to, a
collection of information unless it displays a currently valid OMB control number. The OMB control
number assigned to this collection is 1601-0014. This OMB number expires on 30 November 21.
* 1. Please identify which category best describes your military status?
Coast Guard Active Duty
Coast Guard Reserve
Dependent
Active Duty Military, non-Coast Guard
Reserve Military, non-Coast Guard
Other (please specify)

2. What is your gender?
Female
Male

* 3. How did you hear about Special Victims' Counsel services? Please check all that apply.
My Command
Trial Counsel
Sexual Assault Response Coordinator (SARC)
Coast Guard Investigative Services (CGIS)
Victim Advocate (VA)
Friend
Coast Guard Article or Presentation
Other (please specify)

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* 4. How long after requesting SVC services did your SVC contact you?
Less than 24 hours
1 - 2 days
Less than one week
More than one week

* 5. Did this length of time meet, exceed, or fall short of your expectations regarding your SVC?
Met expectations
Exceeded expectations
Fell short of expectations

* 6. Did your SVC explain what she/he could and could not do for you?
Yes
No
I don't remember

7. If you answered yes to the above question, did you feel that you understood the SVC's explanation?
Yes
No

8. If you answered no to question 6, what do you wish your SVC had explained more clearly?

* 9. Did your SVC provide you with updates on the status of your case?
Yes
No

10. If yes to the above question, how satisfied are you with the updates you received from your SVC on the
status of your case?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied

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11. If you answered dissatisfied or very dissatisfied, why were you dissatisfied?

* 12. Did you feel that your SVC worked for you?
Yes
No

13. If you answered no, please explain why you did not feel that your SVC worked for you.

* 14. Would you refer a friend to a SVC if he or she was a victim of a sexual crime?
Yes
No

15. If you answered no, please explain why you would not refer a friend to the SVC program.

* 16. Did you change from a restricted report to an unrestricted report after meeting or speaking with your SVC?
Yes
No
Not applicable to my case because my report was not restricted when I received an SVC

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17. If you answered yes to the above question, what factors influenced your decision to make your report
unrestricted? Check all that apply.
I gained a better understanding of the process
I wanted the offender to be held accountable
I felt more comfortable participating in the process
I wanted an expedited transfer from my command
I had more confidence that the Coast Guard would handle my case appropriately
It was the right time in my recovery process
I had more confidence that my career would not be harmed as a result of my report
Other (please specify)

* 18. Did your SVC inform you in advance of possible outcomes of the case in which you were involved?
Yes
No

* 19. Were you satisfied with the outcome of the case in which you were involved?
Yes
No

20. If you answered no, please explain why you were dissatisfied with the outcome of the case.

* 21. How satisfied are you with the services you received from your SVC?
Very satisfied

Satisfied

Neither satisfied
nor dissatisfied

Dissatisfied

Very dissatisfied

Not Applicable to
my case

SVC assistance with
reporting my sexual
assault
SVC kept me up to date
on what was happening
with my case
SVC assistance with my
expedited transfer

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Very satisfied

Satisfied

Neither satisfied
nor dissatisfied

Dissatisfied

Very dissatisfied

Not Applicable to
my case

SVC assistance with
obtaining a military
protective order
SVC assistance with
obtaining a civilian
protective order
SVC attendance (either
by phone or in person)
at my interview(s) with
CGIS or other law
enforcement
SVC attendance (either
by phone or in person)
at my interview(s) with
Trial Counsel
SVC attendance (either
by phone or in person)
at my interview with
Defense Counsel
SVC attendance (either
by phone or in person)
at the Article 32 pre-trial
hearing
SVC attendance at court
proceedings
SVC advocating for
something on my behalf
to my Command
SVC advocating for
something on my behalf
to the Court
SVC assistance with
addressing harassment
or retaliation issues that
arose from my report of
the offender's
misconduct

22. If you answered dissatisfied or very dissatisfied with any of the above, please explain why.

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* 23. Did your SVC help you assert your interests or safeguard your rights in any of the following areas? If so,
how satisfied were you with your SVC's actions?
Very satisfied

Satisfied

Neither satisfied
nor dissatisfied

Dissatisfied

Very dissatisfied

Not Applicable to
my case

Personal privacy
concerns
Medical privacy
concerns
Pre-trial negotiations
Court proceedings
Physical safety concerns
Personal counseling
Career impact to you
after reporting
General financial issues
Separation or divorce
issues or proceedings
Child custody issues

24. Was there another issue not listed above that your SVC assisted you with? Please describe the issue and
state whether you were very satisfied, satisfied, or not satisfied with the assistance concerning that issue.

25. Did you want your SVC to assist you with something he/she could not? If so, please explain the issue.

* 26. Did your SVC help you understand the potential consequences of any misconduct you were alleged to
have committed?
Yes
No
Not applicable to me

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* 27. Overall, how satisfied are you with your SVC?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied

28. If you answered that you were dissatisfied or very dissatisfied, please explain.

29. Do you have any general comments, suggestions, or potential improvements you would like to offer to
your SVC or to the SVC program manager?

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