Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
OMB No. 1513-0124 Part B Supporting Statement (03-2023).docx	Supporting Statement B	Uploaded 2023-03-01	Repair queued
OMB No. 1513-0124 Part A Supporting Statement (03-2023).docx	Supporting Statement A	Uploaded 2023-03-01	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
224001	COLAs Online Customer Satisfaction Survey	Other-Survey	Modified
224000	Formulas Online (FONL) Customer Satisfaction Survey	Other-Survey	Modified
223999	PONL Amended Permit Application Customer Satisfaction Survey	Other-Survey	Modified
223998	PONL Original Permit Application Customer Satisfaction Survey	Other-Survey	Modified
223997	Amended Permit Application Customer Satisfaction Survey	Other-Survey	Removed
223995	Original Permit Application Customer Satisfaction Survey	Other-Survey	Removed

ICR Details

OMB Control No: 1513-0124	ICR Reference No: 202303-1513-002
Status: Active	Previous ICR Reference No: 201912-1513-003
Agency/Subagency: TREAS/TTB	Agency Tracking No: ICN 88 - 8/10
Title: Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/18/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/31/2023
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2026	36 Months From Approved	05/31/2023
Responses	18,000	0	20,000
Time Burden (Hours)	3,600	0	4,000
Cost Burden (Dollars)	0	0	0

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Abstract: As part of the Alcohol and Tobacco Tax and Trade Bureau's efforts to improve customer service, we survey respondents who complete and submit applications electronically using our online systems--Permits Online (PONL) for original or amended alcohol or tobacco permits, Formulas Online (FONL) for approval of certain alcohol product formulas, and COLAs Online for submission of certificates of label approval (COLAs) for alcohol beverages sold in interstate commerce. These customer satisfaction surveys assist TTB in identifying potential customer needs and problems, along with opportunities for improvements in our PONL, FONL, COLAs Online electronic application systems.

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Authorizing Statute(s): US Code: 27 USC 201 Name of Law: Federal Alcohol Administration Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 69386	11/18/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 18220	03/27/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
Amended Permit Application Customer Satisfaction Survey
COLAs Online Customer Satisfaction Survey
Formulas Online (FONL) Customer Satisfaction Survey
Original Permit Application Customer Satisfaction Survey
PONL Amended Permit Application Customer Satisfaction Survey
PONL Original Permit Application Customer Satisfaction Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,000	20,000	0	-2,000	0	0
Annual Time Burden (Hours)	3,600	4,000	0	-400	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Program Changes: As a matter of agency discretion, TTB is decreasing the number of annual respondents, responses, and burden hours associated with this information collection. First, due to the limited number of respondents who submit new and amended alcohol and tobacco industry permit applications on paper forms, TTB is no longer sending customer satisfaction surveys to respondents who file such permit applications using paper forms. This change eliminates the two customer satisfaction survey instruments for paper permit applications, resulting in an estimated annual burden reduction of 750 respondents, 750 responses, and 150 hours for this collection. Second, TTB is further reducing the reported burden for this collection to match the estimated number of the four remaining surveys conducted under this collection. In total, the estimated annual burden for this collection decreases from 20,000 respondents, 20,000 responses, and 4,000 hours to 18,000 respondents, 8000 responses, and 3,600 hours. In addition, because TTB is eliminating customer satisfaction surveys for new and amended alcohol and tobacco permits filed on paper forms, TTB is revising the title of this information collection request from “Customer Satisfaction Surveys for Permit Applications, Permits Online (PONL), Formulas Online (FONL), and COLAs Online,” to “Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online.”

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Annual Cost to Federal Government: $6,966

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/31/2023

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