Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online
OMB 1513-0124
As part of the Alcohol and Tobacco Tax and Trade Bureau's (TTB’s) efforts to improve customer service, we survey customers who submit applications for original or amended alcohol or tobacco permits, or for approval of alcohol beverage formulas or certificates of label approval (COLAs). These surveys assist TTB in identifying potential customer needs and problems, along with opportunities for improvement in our applications processes, with particular focus on customer experiences with TTB’s various electronic application systems, Permits Online (PONL), Formulas Online (FONL), and COLAs Online.
The latest form for Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online expires 2023-03-31 and can be found here.
Document Name |
|---|
Supporting Statement B |
Supporting Statement A |
OMB No. 1513-0124 Part B Supporting Statement (03-2023).docx
COLAs Online Customer Satisfaction Survey |
Approved without change |
Revision of a currently approved collection | 2023-03-31 | |
|
Approved without change |
Extension without change of a currently approved collection | 2020-01-30 | |
|
Approved without change |
Revision of a currently approved collection | 2016-10-27 | |
|
Approved without change |
Extension without change of a currently approved collection | 2013-08-29 | |
|
Approved without change |
Extension without change of a currently approved collection | 2010-06-29 | |
|
Approved without change |
No material or nonsubstantive change to a currently approved collection | 2009-03-23 | |
|
Approved without change |
No material or nonsubstantive change to a currently approved collection | 2008-04-25 | |
|
Approved without change |
New collection (Request for a new OMB Control Number) | 2007-03-21 |
Original Permit Application Customer Satisfaction Survey
Federal Enterprise Architecture: General Government - Taxation Management
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