Alcohol and Tobacco Tax and Trade
Bureau (TTB), in an ongoing effort to improve its Customer Service,
intends to survey its customers and keep track of its progress, as
well as identify potential needs, problems, and opportunities for
improvement. The respondents will be industry members. There is no
cost to respondents other than their time.
There is an increase in the
number of responses and burden hours because we are changing this
ICR to a generic collection and are adding 2 new questionnaires
(ICs). We anticipate more of these type customer satisfaction
questionnaires so we have estimated the necessary number of
responses and burden hours.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.