As part of our efforts to improve customer service, TTB surveys its customers who apply for original or amended permits, submit formula approval requests, and submit requests for certificates of label approval. These surveys assist TTB in identifying potential customer needs and problems, as well as opportunities for improvement in our applications processes, with particular focus on our customersâ experiences with TTBâs various electronic application systems.
The previously-reported ICR Summary of Burden of 107,500 responses and 53,000 hours of total time burden were mistaken over-estimates. During the last 3-year cycle for this generic information collection, TTB did not seek more than 10,000 responses to the six customer satisfaction surveys approved under that earlier request. We have adjusted the number of responses and the total time burden to more realistically reflect the expected number of annual responses that TTB will seek for the six voluntary customer satisfaction surveys contained under this generic information collection request, while allowing for addition responses to future generic surveys issued under this information collection approval request.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
1513-0124 Supporting Statement (10-2016).docx
COLAs Online Customer Satisfaction Survey