Survey-COLAsOnline

Customer Satisfaction Surveys for Permits Online (PONL), Formulas Online (FONL), and COLAs Online

Survey-COLAsOnline

OMB: 1513-0124

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OMB No. 1513-0124

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1. How satisfied were you with the ease of accessing the application using COLAs
Online?
j Very Dissatisfied
k
l
m
n
j Moderately Dissatisfied
k
l
m
n
j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

2. How satisfied were you with the online guidance provided for completing the
application?
j Very Dissatisfied
k
l
m
n
j Moderately Dissatisfied
k
l
m
n
j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

3. How satisfied were you with being able to complete the application without assistance?
j Very Dissatisfied
k
l
m
n
j Moderately Dissatisfied
k
l
m
n
j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

4. How satisfied were you with the notification that final action was taken on your
submission? (Notification that your application was approved.)
j Very Dissatisfied
k
l
m
n

 

j Moderately Dissatisfied
k
l
m
n

 

j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

 

 

5. How satisfied were you with the amount of time it took to complete the online
application?
j Very Dissatisfied
k
l
m
n

 

j Moderately Dissatisfied
k
l
m
n

 

j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

 

 

6. How satisfied were you with the entire process?
j Very Dissatisfied
k
l
m
n

 

j Moderately Dissatisfied
k
l
m
n

 

j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

 

 

7. How would you rate your experience using our electronic Permits Online System?
j Very Dissatisfied
k
l
m
n

 

j Moderately Dissatisfied
k
l
m
n

 

j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

 

 

8. Did you receive assistance from a TTB representative in completing the application
process?
 

j Yes
k
l
m
n
j No
k
l
m
n

 

 

 

9. How satisfied were you with the assistance you received from TTB in completing the
application process?
j Very Dissatisfied
k
l
m
n

 

j Moderately Dissatisfied
k
l
m
n

 

j Neither Satisfied nor Dissatisfied
k
l
m
n
j Moderately Satisfied
k
l
m
n
j Very Satisfied
k
l
m
n

 

 

 


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File Modified2016-10-19
File Created2012-10-01

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