E-Verify Tutorial Lessons (Combined) - PA & CA - Phase 1

EV PA Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for program administrators of E-Verify
participating employers.
In this section, you can review any of the completed tutorial
lessons or retake the knowledge test that was required to start
using E-Verify. This tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}

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Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company Account
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify
tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the E-Verify program administrator
tutorial. In this lesson, you will learn about:
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•
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E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
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•
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Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they relate to EVerify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and
Immigrant Responsibility Act (IIRIRA), which required the
Department of Homeland Security (DHS) and Social Security
Administration (SSA) to develop an employment confirmation
process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically
confirms the identity and employment eligibility of newly hired
employees to work in the United States.

E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal Acquisition
Regulation (FAR) E-Verify clause are required to enroll in and
use E-Verify as a condition of federal contracting. Employers
with employees in states with legislation that requires
participation in E-Verify, for example, as a condition of
business licensing, may also be required to participate in EVerify. In addition, an employer may be required to participate
in E-Verify pursuant to a court order.

How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify can
access to verify the identity and employment eligibility of each
newly hired employee and/or employee assigned to a covered
federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of
employees who submit information to be processed through EVerify and ensure that all personal information collected is
safeguarded and used only for the purposes outlined in the
memorandum of understanding (MOU).
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing of EVerify records that are over 10 years old. This minimizes
security and privacy risks associated with U.S. government
retention of PII.
Failure to properly protect employee information can result in
identity theft or fraud and can cause considerable
inconvenience, harm, or embarrassment to the employees or
employer affected.

Privacy Statement and Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and
create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that
unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and
secure location and that only authorized users have access
to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and Final
Nonconfirmations are discussed in private with the
employee.
REMINDER
You must ensure that all personally identifiable information
(PII) is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the EVerify MOU, the rules and responsibilities outlined in the EVerify User Manual for Employers and this tutorial, and other
agency guidance.
The next screens outline some of the specific rules and

responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
Follow E-Verify procedures for each employee for whom
an E-Verify case is created.
 Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation and
the Right to Work posters in English and Spanish. You may
also display the posters in other languages provided by
DHS.
 Complete Form I-9 for each newly hired employee before
creating a case in E-Verify.
 Obtain a Social Security number from each newly hired
employee on Form I-9.
 Ensure that Form I-9 List B identity documents have a
photo.
 Create a case for each newly hired employee no later than
the third business day after they start work for pay.
 Enter the employee’s email address in E-Verify if they
provided it on Form I-9.
 Provide each employee with notice of and the opportunity
to take action on a mismatch by downloading the Further
Action Notice and providing it to the employee before
referring the case.
 Ensure that all PII is safeguarded.
Rules and Responsibilities - Notice to Employees of E-Verify
Participation


Obtain a Social Security number from each newly hired employee on
Form I-9. Listed on #11

Not terminate the employee during the E-Verify verification process
because he or she receives a TNC. Listed on #13

You MUST notify ALL employees of your participation in EVerify:
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Provide the following posters to your company locations:
• Notice of E-Verify Participation; and
• Right to Work.
Ensure all locations display the posters (in both English and
Spanish) in a prominent place that is clearly visible to all
current and prospective employees, electronically or in
hard copy.

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•

Replace the participation posters when updates are
provided by DHS to ensure employees, applicants, and the
public to have the most recent and complete information
regarding E-Verify.
E-Verify recommends providing a copy of these posters
with job application materials, either electronically or in
hard copy.

Rules and Responsibilities - E-Verify Employer Must Not:
Employers participating in E-Verify MUST NOT:
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Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I-9 List
B document the employee chooses to present must
contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin, citizenship,
or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except in
certain instances, such as employees of federal contractors
with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay,
or take any other adverse action against an employee
because of a mismatch, until the mismatch becomes a
Final Nonconfirmation.
Share any user ID or password.

NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Civil Rights and Civil Liberties
Employee rights must be protected. The next screens discuss
the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
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Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Give notice to employees regarding your participation in EVerify and employee rights.
Take steps to ensure the privacy of employees by
protecting their personal information and to secure the
password you use to access E-Verify.
Discuss employment eligibility issues with people directly
concerned with the information and limit these
conversations to the relevant case details.
Ensure employees who receive a mismatch are provided
with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is considered prescreening.

Use E-Verify to screen job applicants or to re-verify
employment eligibility.
• Use E-Verify selectively to discriminate against applicants
or employees.
Protecting Civil Rights and Civil Liberties: The Department of
Justice’s Immigrant and Employee Rights Section (IER)
•

The Immigration and Nationality Act’s anti-discrimination
provision, found at 8 U.S.C. § 1324b, requires employers to
apply Form I-9 and E-Verify rules consistently, regardless of an
employee’s citizenship, immigration status or national origin.
The Immigrant and Employee Rights Section (IER) of the U.S.
Department of Justice Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify may be in
violation of this law.

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For more information on how to avoid discrimination, contact
IER’s Worker Hotline at 800-255-7688 (TTY: 800-237-2515) or
visit justice.gov/ier.
Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of race,
color, religion, sex (including pregnancy, gender identity, and
sexual orientation), national origin, age (40 or older), disability,
or genetic information.
Employers that discriminate in their use of E-Verify may be in
violation of this law.
For more information on how to avoid discrimination, contact
EEOC at 800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.

Civil Rights and Civil Liberties - Deter Unlawful Discrimination
in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to Work
posters so prospective employees and new hires will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
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Do not treat applicants or employees differently based on
their citizenship or immigration status, or based on their
appearance, language, accent, or other national origin
indicator.
Do not ask an employee to show a specific document to
prove their citizenship or immigration status for the Form
I-9 process or for the E-Verify process.
Do not request additional or different documents than are
required to verify employment eligibility and identity;
reject reasonably genuine-looking documents or specify
certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’ citizenship,
immigration status, or national origin.
Do not, based on an employee’s citizenship status or
national origin, take adverse action against an employee
because of a mismatch or because their case is pending
with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action against
an employee because of the mismatch, until the mismatch
becomes a Final Nonconfirmation.
If the employee chooses not to take action on the mismatch,
the employer may terminate employment with no civil or
criminal liability as noted in Responsibilities of the Employer,
Article II, Section A paragraph 13 of the MOU. The case can be
treated as a Final Nonconfirmation, and the employer should
close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to contest a mismatch result as you would treat any
other employee.

Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 no later than the third business day after
their employees start work for pay and keep a record of Form
I-9 on file. This requirement does NOT change for employers
enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official government
records that E-Verify can access, thereby helping ensure a legal
workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is
also located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in
its entirety. Providing a Social Security number (SSN) on Form
I-9 is usually voluntary but newly hired employees of
employers participating in E-Verify are required to provide an
SSN on Form I-9. Therefore, all newly hired employees,
including seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an SSN, they
must obtain one from the Social Security Administration. This
can delay the 3-day requirement to create a case in E-Verify.
Employers must note the reason for this delay on the
employee's Form I-9 during the verification process. You must
create a case in E-Verify as soon as the employee has received
their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety.
To complete Section 2, you must examine documents that
prove the identity and employment eligibility of the newly
hired employee.
IMPORTANT: You may NOT specify which document(s) from
the List of Acceptable Documents on Form I-9 an employee
may choose to present.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves identity,
and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process
begins with a completed Form I-9. The information from Form
I-9 is then entered into E-Verify and a case result is provided.
Case results inform you of the status of the E-Verify case as
well as your employee's employment eligibility. Case results
can be initial, interim, or final.
If you determine the information in the case is incorrect, close
the case and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered in EVerify to official government records.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into E-Verify, EVerify promptly provides you an initial case result. An initial
case result is the first, and sometimes final, case result
provided by E-Verify.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched with official records. Case
will automatically close. No action
needed.
Tentative
Information does not initially match
Nonconfirmation records. Additional action is
(Mismatch)
required.
E-Verify Needs
DHS could not immediately verify
More Time
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.
Each case result is unique and additional action may be
required by you and/or the employee. Additional information
on initial case results and next steps are addressed throughout
this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match official
Tentative
government records. Additional
Nonconfirmation
action is required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.

DHS and/or SSA
Case in
Continuance

The employee has contacted DHS
and/or visited an SSA field office, but
more time is needed to determine a
final case result. No action is required
until further notice from E-Verify.

Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed.
You must close every case to complete the E-Verify process.
An overview of the final case results is listed in the table
below.
Final Case Results Overview
Employment
Authorized

The employee's information
matched with official records. Case
will automatically close. No action
needed.

DHS and/or SSA E-Verify cannot verify employee's
Final
employment eligibility. You may
Nonconfirmation close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for the
employee's U.S. Passport, Passport
Card or driver's license is incorrect.
Close the case in E-Verify and create
a new case.

Each case result is unique and may or may not require
additional action by you. Additional information on final case
results and next steps are addressed throughout this tutorial.

Summary
Congratulations! You have completed Lesson 1 of the EVerify Program Administrator Tutorial for Employers. You
should now be able to:
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•
•
•
•

Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they relate to EVerify
Recognize the verification process and case results

EV PA Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the E-Verify Program Administrator Tutorial. In
this lesson, you will learn about:
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E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

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Learning Objectives
Upon completing this lesson, you should be able to:
• Recognize the E-Verify home page
• Use Form I-9 information to create a case in E-Verify
• Recognize initial case results
E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important information about
your cases, including Cases to be Closed, Cases with Updates, Cases with Expiring
Authorization Docs, and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources, and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the
latest and greatest with E-Verify.

Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee
accepts an offer of employment and Form I-9 is complete. After the Form
I-9 is complete, your next step is to create a case in E-Verify. An EVerify case must be created no later than the third business day after the
employee starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form
I-9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must,
however, make a correction to the date recorded in the certification block
of Section 2 of the employee’s Form I-9 if the employee’s first day of
employment changes. Annotate the correction with your initials and the
date you made the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.

Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must
enter it into E-Verify. E-Verify may send the employee email
notifications with information about their E-Verify case;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and

•

Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field in the Hire Date field E-Verify. Alternatively, you
may click Today, 1 Day Ago, or 2 Days Ago and the corresponding date
automatically populates in the Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is
selected, E--Verify requires you to type the reason in the Reason for
Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E--Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
• To close an individual case, click Close Case.
• Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue
with a case, click Close Case and the case will automatically close
without being submitted.
Delete - OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
official government records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
Yes, this photo matches - The photo on the employee's actual document
or a copy matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the
photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records. Case will
automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records. Additional
action is required.
E-Verify Needs More Time DHS cannot verify the data and needs
more time. This case is referred to DHS for
further action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results
and next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched official
government records. Case will automatically close.
No action needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot verify an employee's employment
eligibility. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days
from issuance of the mismatch to notify you whether they will take
action to resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify Program
Administrator Tutorial for Employers. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results

Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)

Form I-9, Employment Eligibility Verification
Employee First Day of Employment
Information Sheet

Enter the employee’s first day of employment recorded in Section 2 of Form I-9. The employee’s first
day of employment is circled below.
{I-9 Image}
The earliest you may create a case in E-Verify is after the employee accepts an offer of employment and
the Form I-9 is complete. A case must be created no later than three business days after a new hire’s
first day of employment.
If the employee’s first day of employment changes after you have created the case in E-Verify, no
additional action is required in E-Verify as you cannot change that date once you have created the case.
You must, however, make a correction to the Section 2 Certification date on the employee’s Form I-9 if
the employee’s first day of employment changes. Annotate the correction with your initials and the
date.
If you rehire an employee within three years of the date that his or her previous Form I-9 was completed
and have completed Section 3 of Form I-9, enter the Date of Rehire from Section 3 of the employee’s
Form I-9 as the employee’s first day of employment in E-Verify.
Review the Handbook for Employers: Instructions for Completing Form I-9 (M-274) or I-9 Central for
more information.

Employee’s First Day of Employment
(required)
MM/DD/YYYY
Employees must be verified within three business days of their first day of employment.

Continue

Cancel

E-Verify Tutorial Lesson 2: Helper Text, Form I-9 Employee First Day of Employment Info Sheet

EV PA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation
(Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Interim Case Results
Welcome to Lesson 3 of the E-Verify Program
Administrator Tutorial. In this lesson, you will learn
about these E-Verify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation
(Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able
to:
•
•
•

•

Complete a DHS and SSA Tentative
Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS and/or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case
Results Overview
An interim case result requires additional action
before E-Verify can provide you with a final case
result.
An overview of the interim case results is listed in
the table below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match
official government records.
Additional action is
required.

E-Verify Needs
More Time

DHS cannot verify the data
and needs more time. This
case is referred to DHS for
further action. No action is
required until further notice
from E-Verify.

DHS and/or SSA The employee has
Case in
contacted DHS and/or
Continuance
visited a SSA field office, but

more time is needed to
determine a final case
result. No action is required
until further notice from EVerify.
Each case result is unique and may or may not
require additional action by you and/or the
employee. Additional information on interim case
results and next steps are addressed throughout
this tutorial.
DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or
Social Security Administration (SSA) mismatch
means that the employee's information does not
match official government records.
A mismatch does NOT necessarily mean that the
employee is not authorized to work in the United
States.
The table below provides some possible reasons a
mismatch may occur.
DHS
MISMATCH

•

•

•

•

Name, A-number and/or
I-94 number are incorrect
in DHS records
U.S. Passport, Passport
Card or driver's license
information could not be
verified
ID photo document differs
from the photo in DHS
records
Information was not
updated in the
employee's DHS records

•
•
•

SSA
MISMATCH

Citizenship or immigration
status changed
Record contains another
type of error
Information was not
entered correctly by the
employer

Citizenship or immigration
status was not updated
with SSA
• Name change was not
reported to SSA
• Name, SSN, or date of
birth is incorrect in SSA
records
• SSA record contains
another type of error
• Information was not
entered correctly by the
employer
Mismatch – Process Overview
•

The mismatch process can be simple; however, it
requires action by you and the employee.
Employers must complete the following steps in EVerify within 10 federal government working days
after issuance of the mismatch result:
• Notify your employee of their mismatch result
as soon as possible within the 10 days.
• Give your employee a copy of the Further
Action Notice.
• Review the Further Action Notice with your
employee in private and have them confirm
whether the information listed is correct.
• If the information is incorrect, close the case
and select the statement indicating the
information was not correct. After the case is

•

•

closed, create a new case for your employee
with the correct information.
If the information is correct, the employee will
decide whether to take action on the
mismatch. Tell your employee they have 10
days from issuance of the mismatch to notify
you whether they will take action to resolve
the mismatch.
If your employee does not give you their
decision by the end of the 10th federal
government working day after E-Verify issued
the mismatch, then you close the case.

The next screens walk you through the mismatch
process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA
mismatch, you will begin the mismatch process.
The next screens take you through the steps listed
below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily
mean that the employee is not authorized to work
in the United States. You MUST provide the
employee the opportunity to take action to resolve
the mismatch. Employers may not terminate,
suspend, delay training, withhold or lower pay, or
take any other adverse action against an employee
because of the mismatch, until the mismatch
becomes a Final Nonconfirmation.

Mismatch - Notify the Employee of the Mismatch
and provide the Further Action Notice
The first step is to notify your employee of their
mismatch result as soon as possible within the 10
days.
To notify the employee, follow these steps:
• From the case mismatch screen in your
account, select a language to print the Further
Action Notice and Click Download Further
Action Notice.
• Review the Further Action Notice privately
with the employee.
NOTE: A sample of the Further Action Notice is
available any time you log into E-Verify under View
Essential Resources, accessible on your user home
page.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee’s decision
to take action to resolve the mismatch or not take
action to resolve the mismatch.
The employee chooses whether they will take
action or not to resolve the mismatch and
acknowledges this decision on the Further Action
Notice.
To confirm the employee's decision:
•
•

Have the employee indicate on the Further
Action Notice whether they will take action to
resolve the mismatch.
Ensure that you and the employee sign and
date the English version of the Further Action
Notice.

•
•

•

•

Give the employee a copy of the signed Further
Action Notice in English and attach the original
to the employee's Form I-9.
If the employee chooses to take action to
resolve the mismatch, make the appropriate
selection on the case and click Continue.
Download the Referral Date Confirmation and
provide a copy to the employee. The Referral
Date Confirmation provides the date by which
the employee must call DHS and/or visit SSA.
The employee should bring the Further Action
Notice when they visit a SSA field office.
If your employee chooses to not to take action
to resolve the mismatch or does not give you
their decision by the end of the 10th federal
government working day after E-Verify issued
the mismatch, then you close the case and may
terminate the employee.

A sample of the Further Action Notice is available
in View Essential Resources.
Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take
action to resolve the mismatch or not and
indicate their choice.
o The employee chooses to take action
to resolve this case.
o The employee chooses not to take
action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to
resolve this E-Verify case. The
employee understands that action
must be taken by {date will auto
populate}.

o

o

•

The employee will not take action to
resolve this case. The employee
understands that this cannot be
undone and choosing not to take
action could result in termination of
employment.
The information entered was not
correct. I am choosing to close this
case.

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the
case, E-Verify will prompt you to provide a copy of
the employee's photo document. This is discussed
on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the EVerify user to compare the employee’s photo
document with a photo displayed during creation
of the E-Verify case. This helps ensure that the
document the employee provided for Form I-9
matches records available to DHS.
The four List A documents that will trigger photo
matching are:
•
•
•
•

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I766).

When the employee presents one of these
documents, employers must copy the front and
back of the document (or in the case of a U.S.
passport, copy the Passport ID screen and the
Passport Barcode page) and retain the copies with
Form I-9.

E-Verify Photo Matching – Process

E-Verify Photo Matching – Process
To match photos, compare the photo displayed
by E-Verify to the photo on the employee’s actual
document, or a copy of the employee’s document,
and determine if the photos are reasonably
identical. The photos should be identical with only
minor variations in shading and detail based upon
the age and wear of the employee’s document and
the quality of your computer monitor.

E-Verify Photo Matching – Review Case

Do not compare the photo displayed by E-Verify to
the actual employee. Employers should have
directly compared the photo on the document to
the employee during Form I-9 completion and prior
to creating the E-Verify case. Photo Matching Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify
matches the photo displayed on the employee’s
document. You will check the appropriate answer:
•

•

•

Yes, this photo matches - The photo on the
employee's actual document or copy of the
document matches the photo displayed by EVerify. Clothing, hair style, facing direction and
appearance on the card should be identical to
the photo displayed by E-Verify;
No, this photo does not match - The photo on
the employee's actual document or copy of the
document does not match the photo displayed
in E-Verify; or
No photo displayed - No photo was displayed
for the E-Verify user to compare with the
employee’s document provided. This option
should be selected when E-Verify either
displays no photo or it displays an image of

E-Verify Photo Matching – Case Results

something other than a photo of a person,
such as an image of a document.
E-Verify Photo Matching – Case Results
•

•

•

For most documents presented, EVerify requests an image of both the front and
back. If the document is a U.S. passport or
passport card, E-Verify will request an image of
the Passport ID screen and the Passport
Barcode page.
If you select No, this photo does not
match or No photo displayed, EVerify prompts you to upload a photo of your
employee’s document and click Continue.
If you select Save & Exit, any uploaded
documents will not be saved and must be
uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps
to continue or close the case. These actions are
outlined in each case result section throughout this
manual.
Review the E-Verify User Manual, 2.2.2 E-Verify
Photo Matching for more information.

Mismatch – Referred Employee
Once the employee has chosen to take action to
resolve the case and you indicate the employee
will take action to resolve this E-Verify case, print
the Referral Date Confirmation and provide it to
the employee.
The Referral Date Confirmation informs the
employee that the case is referred and provides
the employee the date by which they must contact
DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy
of the signed Further Action Notice to SSA if they
choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you and
the employee during the mismatch process.
YOUR ACTION
•

•
•
•
•
•
•

Notify your employee of their mismatch
result as soon as possible within the 10 days
in private.
Confirm employee's choice to take action to
resolve the case or not.
Instruct employee to sign and date Further
Action Notice.
Keep original signed Further Action Notice on
file with Form I-9.
If employee chooses to take action to resolve
the case, refer employee.
Print the Referral Date Confirmation and
provide it to the employee.
If prompted, attach and upload a copy of
employee's Form I-9 photo document (front
and back) to E-Verify.

•

If your employee does not give you their
decision by the end of the 10th federal
government working day after E-Verify issued
the mismatch, then you close the case and
may terminate the employee.

THE EMPLOYEE'S ACTION
Decide to take action or not to resolve their
mismatch within 10 days of issuance and
indicate decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing
and dating the Further Action Notice.
• Take next action based on decision to take
action to resolve case or not.
• If the employee decides to take action to
resolve the mismatch, contact DHS or visit an
SSA field office with a copy of the Further
Action Notice within 8 federal government
working days.
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is
referred, you have completed the mismatch
process.
Check E-Verify periodically for a change in case
result. Your next step is determined by the case
result provided.
You may NOT ask the employee for additional
evidence or confirmation that DHS and/or SSA
resolved their case.
NOTE: You can search for the case from Cases
menu or by selecting Search Cases on the account
home page.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both
an initial and interim case result and does not
require action by you.
DHS could not immediately verify the data and
needs more time. E-Verify automatically sends this
case to DHS for further action. No action is
required until further notice from E-Verify.
DHS usually responds within 3 federal government
working days with an updated case result through
Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case
result. Your next step is determined by the case
result provided.
E-Verify Case Result - DHS and/or SSA Case In
Continuance
A DHS and/or SSA Case in Continuance means that
the employee has contacted DHS and/or visited a
SSA field office, but more time is needed to
determine a final case result.
The reason DHS and/or SSA needs more time
varies with each situation. E-Verify provides a case
result update through Case Alerts on your user
home screen.

Check E-Verify periodically for a change in case
result. Your next step is determined by the case
result provided.
IMPORTANT: You may not terminate, suspend,
delay training, withhold or lower pay, or take any
other adverse action against an employee because
of the mismatch or because the employee’s case is
pending with DHS and/or SSA, until the mismatch
becomes a Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of
the Program Administrator Tutorial for EVerify Employer Agents. You should now be able
to:

•
•

Complete an DHS or SSA Tentative
Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance

•

Complete Photo Matching Process

•

EV PA Lesson 4

Current

Updated Content
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts
Complete the Verification Process
Welcome to Lesson 4 of the E-Verify Program Administrator Tutorial. In this
lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close
every case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.

Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches official
government records. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I9 or print a copy of the case details and file them with the employee's Form I-9.
E-Verify automatically closes cases that result in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS and/or SSA Final Nonconfirmation case result means that E-Verify
cannot verify an employee's employment eligibility. If the employee chose to
try to resolve a mismatch, it can also mean that the employee did not contact
DHS or visit an SSA field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS and/or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text
box provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify Case Number
on the employee's Form I-9 or click Print Information to print and attach a
copy of the case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be
redirected to view all your cases.

Delete OBE

Final Case Result - Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date
entered for the employee’s U.S. Passport, Passport Card or driver’s license is
incorrect.
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.
Case Alerts
Case alert boxes with important information about your cases appear under
the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all open cases that
have had a change in case result.
This case alert is an easy way to manage these cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Expiring Authorization Docs
This case alert is a notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I-94) is expiring and
reminds you to re-verify the employee by updating Section 3 of Form I-9. The
employee cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document
(Form I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
New Slide

You can also click Create New Case from this screen.
Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases
that were automatically closed after receiving an Employment Authorized
result.
This is notification your case was closed. Be sure to record the case information
as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security,
Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Summary
Congratulations! You have completed Lesson 4 of the E-Verify Program
Administrator Tutorial for Employers. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EV GU PA Lesson 5

Current

Updated Content
Lesson 5: Program Administrator Account Administration
• Program Administrator Account Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Company
• Reports
E-Verify Program Administrator Account Administration
Welcome to Lesson 5 of the E-Verify program administrator tutorial. In this
lesson, you will learn about:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•

Understand the role of program administrator
Recognize requirements to create a password
Use your navigation menu
Manage the information in Company Account

Overview of User Roles
A user role determines the functions and permissions you have when you log
into E-Verify. There are two user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program administrator. Every E-Verify participant is
required to have at least one program administrator.
As a program administrator, you:
• Create and manage cases in E-Verify
• Add and delete user accounts
• Oversee cases created by the company’s or entity’s users
• Create reports
• Update profile information, including points of contact
• Unlock passwords for user(s)
This lesson provides additional detail on how to perform the functions listed
above.

Program Administrator - Create a Password
The first time you log in to E-Verify, you are prompted to change your
password.
Passwords are case-sensitive, different from the assigned user ID, and meet
these requirements:
• At least one letter
• At least one number, not as the first or last character
• At least one special character from the following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior password
Example: IL!keH2O
IMPORTANT:
• IMPORTANT: If you think your password has been compromised, you must
change your password immediately. To change your password, access the
user profile options from the drop-down menu under your username in
the top right corner of the account.

Program Administrator – Password Hints
Passwords should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet, child, or fictional
character, nor any employee ID number, Social Security number, birth
date, phone number or any information that could be readily guessed
about the creator of the password
Contain any simple pattern of letters or numbers, such as “qwerty” or
“xyz123”
Contain any word, noun, or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every E-Verify user must
have their own unique user ID and password.

Program Administrator – Password Help
If you try to log in with an incorrect password three consecutive times,
E-Verify will lock you out.
o If you are locked out, first try to change your password using the
link Forgot Password on the user log in screen.
o If you are unable to change your password with Forgot Password
link, contact another program administrator in your company or
entity.
• Each user must create password challenge questions.
o You will need to correctly answer these questions to reset your
password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every 90 days.
• To comply with federal security guidelines, USCIS is required to lock any
user ID that has not been accessed within the past 270 days. A locked user
ID will not affect your E-Verify enrollment or the data in your E-Verify
account.
•

Note:
• Each user must have their own user ID and password to access E-Verify
and may not share their user ID or password with others.
• You are responsible for any activity associated with your user ID and
password.
Program Administrator E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back banner with your
name and company, or entity listed.
Case alert boxes with important information about your cases are under the
welcome banner, including Cases to be Closed, Cases with Updates, Cases with
Expiring Authorization Docs and Recently Auto-Closed Cases.
Convenient quick links in gray boxes are directly below the case alert boxes,
including Create New Case, Search Cases, View Resources and Contact Us.

Below the quick links, you will find the E-Verify News section that keeps you up
to date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your user
home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
MENU
FUNCTIONS
Cases
• Search Cases
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alerts Boxes
Case alert boxes are located below the welcome banner:
Link
Case Alert
Cases to be
Closed
Cases with
Updates

Cases with
Expiring Doc

Recently
Auto-Closed
Cases

Function
• The case alert boxes bring attention to cases that
need action or provide important information
regarding your cases.
• Any case created in E-Verify and assigned an EVerify case number must eventually be closed.
• The Cases to be Closed case alert provides quick
access to all cases that need to be closed.
• All open cases that have had a change in case
result.
• All cases must eventually be closed. This case
alert is an easy way to manage these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action is required
in E-Verify. This alert will only appear if the
document the employee presented for the
original E-Verify case was either an Employment
Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
• Notification of the cases that were automatically
closed after receiving an Employment Authorized
result.
• This is notification your case was closed. Be sure
to record the E-Verify case number as required
on Form I-9 or print the case details page and
attach it to the Form I-9.

Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the case alert boxes:
Quick Links
Create New Case
Search Cases
View Resources
Contact Us
E-Verify News

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest E-Verify
News

Program Administrator - Manage Company Account
As a program administrator, you manage important information about your
company, or entity and users with the Company Account navigation feature.
This feature includes:
•
•
•

Company Account
Manage Users
Close Company Account

The next screens provide additional information about these features.

Manage Company Account - Company Profile
The Company Profile screen allows you to view and/or edit the current
information entered when your company, or entity, enrolled in E-Verify.
To edit the information on this page, simply click the edit option under the
section you wish to modify:
•
•
•
•

Edit Company Information
Edit Employer Category
Edit Company Addresses
Edit Hiring Sites

To view your MOU, click View Current MOU.
Manage Company Account – Edit Company Profile Fields Table
On your company information page, you can update any of the fields outlined
in the table below:
FIELD NAME
Company Name
Doing Business As (DBA) Name

Employer Identification Number
(EIN)

DESCRIPTION
Company/entity enrolled in E-Verify.
The Doing Business As (DBA) Name is
the name under which a
company/entity operates. The DBA
is visible to the public, but is not the
legal, registered name of that
organization.
An Employer Identification Number
(EIN) is also known as the Federal
Tax Identification Number and is
used to identify a business entity. An
EIN is required for an employer to
enroll in E-Verify. Employers who do
not have an EIN can apply

Unique Entity Identifier (UEI)

DUNS Number

Total Number of Employees
NAICS Code(s)

Employer Category
Physical Address
Mailing Address

Number of Hiring Sites

online with the IRS to receive an EIN
immediately.
A UEI is a 12-digit alphanumeric
identifier that is provided by
SAM.gov to all entities who register
to do business with the federal
government. Learn more about the
UEI.
A DUNS number is a unique, 9-digit
identifier issued and maintained by
Dun & Bradstreet that can help
verify the existence of a business
entity. Learn more about the DUNS
Number.
Indicate total number of
company/entity employees from 1
to 10,000 and over.
The North American Industry
Classification System (NAICS)
classifies businesses by industry to
collect, analyze, and publish
statistical data related to the U.S.
business economy. A three-digit
NAICS code is required for an
employer to enroll in E-Verify.
Category that best describes your
organization.
Location where cases are created.
Company's/entity’s mailing address.
If this address is different from the
physical location, use this field to
make the necessary changes.
A hiring site is the location where
employees are hired and they
complete Form I-9.

Manage Company Account – Manage Users
From Company Account, click Manage Users.
The Manage Users page allows you manage your users’ accounts.
You can:
• Search by user ID, First and Last Name;
• Add users;
• View users whose password change is required or pending reactivations;
• Edit user information; and/or
• Delete users.
The next few slides will give you more information.

Delete – Now on Company Profile Fields Table

Delete – Now on Company Profile Fields Table

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage your company’s or entity’s list
of hiring sites. From Company Account, click Company Profile.
From the Company Profile screen select Edit Hiring Sites.
Review the Total Hiring Sites section and select the hiring site to be edited. You
can review, edit or delete an existing hiring site.
Select Add Hiring Site and enter the street address, city, state, and zip code
and click Add Hiring Site to add your hiring sites one at a time.
OR
Select Bulk Upload to add multiple hiring sites by uploading a file. The bulk
upload function allows you to add multiple hiring sites by uploading a file.
For more information review the E-Verify User Manual found in View Essential
Resources.
Manage Company Account – Manage Users
Enrolled accounts can assign their users with different permissions and
functions.
There are two types of users: Program Administrators and General Users.
You can also create web services credentials that will provide developer access
to a suite of features that can integrate into proprietary software.

To review more detailed permissions of the user roles and web service access,
please read more here.

Manage Company Account – Enter New User Information
Enter the user information including the Email Address, Last Name, First Name
and Phone Number and click Next.
Manage Company Account – Generate New User ID
E-Verify will automatically generate an Access ID for the user.
Users may accept the system generated access ID or create their own.
To accept the system generated access ID, they click Submit New ID.
To create their own user ID, they delete the system generated user ID and type
a desired user ID. The user ID must be exactly eight alphanumeric characters
(letters and numbers) and is not case sensitive.
When they are finished, click Submit New ID.
Manage Company Account – Manage Users
From Company Account, click Manage Users.
The Users page allows you manage your company’s or entity’s users accounts.
You can:
•
•
•

Search by User ID, First and Last Name;
Filter by User Roles and/or User Status;
View users whose password change is required;

•
•

Edit user information; and/or
Delete users.

You can also add users by clicking Add User.
Delete now on View Existing Users

Manage Company Account - Close Company Account
As a program administrator, you can close your company's or entity’s account
with E-Verify.
From the Close Company Account screen:
Review the information about the company’s or entity’s account to be closed
(terminated), note the prepopulated account closure (termination) request
date, provide account closure request reason and click Next.
If you do not want to request closure of this account at this time, click Cancel.

Reports
On the home page, above the welcome banner, click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User Manual.
Summary
Congratulations! You have completed Lesson 5 of the E-Verify Program
Administrator Tutorial. You should now be able to:
•
•
•
•

Understand the role the role of program administrator in support of your
company's or entity’s users
Recognize requirements to create a password
Use your navigation menu
Manage the information in Company Account

EV PA FC Tutorial Lesson 1

Current

Update

Image

Welcome to the E-Verify Tutorial
This tutorial is designed for Federal Contractor staff who are enrolled as E-Verify
program administrators.
In this section, you can review any of the completed tutorial lessons or retake
the knowledge test that was required to start using E-Verify. This tutorial covers
the following topics:
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case

Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify tutorial before they can
create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Welcome to Lesson 1 of the E-Verify Program Administrator Tutorial for Federal
Contractors. In this lesson, you will learn about these E-Verify topics:
•
•
•
•
•
•
•
•
•

E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•
•

Describe the background and overview of E-Verify and the Federal
Contractor E-Verify rule
Carry out and comply with rules, responsibilities, and guidelines for
protecting privacy and personal information
Recognize Civil Rights and Civil Liberties
Identify federal contractor requirements
Recognize Form I-9 procedures and how they relate to E-Verify

E-Verify and Federal Contractor Background
In 1996, Congress passed the Illegal Immigration Reform and Immigrant
Responsibility Act (IIRIRA), which required the Department of Homeland (DHS)
and Social Security Administration (SSA) to develop an employment eligibility
confirmation process now known as E-Verify.
The E-Verify Federal Acquisition Regulation (FAR) final rule requires that as of
September 8, 2009, federal contractors with contracts containing the FAR EVerify clause must use E-Verify as a condition of their contract. Click FAR E-Verify
Clause: 48.C.F.R. 52.222-54 to learn more.

E-Verify Overview
E-Verify is an internet-based system that electronically confirms the identity and
employment eligibility of newly hired employees to work in the United States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the FAR E-Verify clause are required to enroll in and
use E-Verify as a condition of their contract.

How E-Verify Works
E-Verify works by electronically comparing the information from an employee’s
Form I-9, Employment Eligibility Verification, with official government records
that E-Verify can access to confirm the identity and employment eligibility of
each newly hired employee and/or employee assigned to a covered federal
contract.

Privacy Statement and Guidelines
The use of E-Verify requires the collection of personally identifiable information
(PII). Employers must protect the privacy of employees who submit information
to be processed through E-Verify and ensure that all personal information
collected is safeguarded and used only for the purposes outlined in the
memorandum of uUnderstanding (MOU).
E-Verify protects PII in accordance with a National Archives and Records
Administration (NARA) records retention and disposal schedule (N 1-566-08-7)
by annually disposing of E-Verify records that are over 10 years old. This
minimizes security and privacy risks associated with U.S. government retention
of PII.
Failure to properly protect employee information can result in identity theft or
fraud and can cause considerable inconvenience, harm, or embarrassment to
the employees or employer affected.

Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that unauthorized
persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure location and
that only authorized users have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
• You must ensure that all PII is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the E-Verify MOU and
the rules and responsibilities outlined in the E-Verify User Manual for Employers
and this tutorial.
The next screens outline the specific rules and responsibilities required of
everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:













Follow E-Verify procedures for each employee for whom an E-Verify case is
created.
Notify each job applicant of E-Verify participation by clearly displaying the
Notice of E-Verify Participation and the Right to Work posters in English and
Spanish. You may also display the posters in other languages provided by
DHS.
Complete Form I-9 for each newly hired employee before creating a case
in E-Verify.
Obtain a Social Security number from each newly hired employee on Form I9.
Ensure that Form I-9 List B identity documents have a photo.
Create a case for each newly hired employee no later than the third business
day after they start work for pay.
Enter the employee’s email address in E-Verify if it was provided on Form I9.
Provide each employee with notice of and the opportunity to take action on
a mismatch by downloading the Further Action Notice and providing it to the
employee before referring the case.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify User Manual for
Employers and the E-Verify Supplemental Guide for Federal Contractors located
in View Essential Resources.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Rules and Responsibilities - Notice to Employees of E-Verify Participation
You MUST notify ALL employees of your participation in E-Verify:
•

•
•
•

Provide the following posters to your company locations:
• Notice of E-Verify Participation
• Right to Work.
Ensure all locations display the posters (in both English and Spanish) in a
prominent place that is clearly visible to all current and prospective
employees, electronically or in hard copy.
Replace the participation posters when updates are provided by DHS to
ensure employees, applicants, and the public to have the most recent and
complete information regarding E-Verify.
E-Verify recommends providing a copy of these posters with job application
materials, either electronically or in hard copy.

Rules and Responsibilities – E-Verify Employer Must Not:
Employers participating in E-Verify MUST NOT:
• Use E-Verify to pre-screen an applicant for employment.
• Specify or request which Form I-9 documentation an employee must use,
except to specify that any Form I-9 List B document the employee chooses
to present must contain a photo.
• Use E-Verify to discriminate against any job applicant or employee on the
basis of their national origin, citizenship, or immigration status.
• Create an E-Verify case for an employee who was hired before the employer
signed the E-Verify MOU, except in certain instances such as employees of
federal contractors with the FAR E-Verify clause.
• Terminate, suspend, delay training, withhold or lower pay, or take any other
adverse action against an employee because of a mismatch, until the
mismatch becomes a Final Nonconfirmation.
• Share any user ID or password.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Civil Rights and Civil Liberties
Employee rights must be protected. The next screens discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when using E-Verify.
You MUST:
• Create a case in E-Verify only AFTER the applicant has accepted an offer of
employment and Form I-9 is complete.
• Give notice to employees regarding your participation in E-Verify and
employee rights.
• Take steps to ensure the privacy of employees by protecting their personal
information and to secure the password you use to access E-Verify.
• Discuss employment eligibility issues with people directly concerned with
the information and limit these conversations to the relevant case details.
• Ensure employees who receive a mismatch are provided with the printed
Further Action Notice.
You must NOT:
• Create a case in E-Verify before a job offer has been accepted and Form I-9
is complete. This is considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify employment eligibility.
• Use E-Verify selectively.

Protecting Civil Rights and Civil Liberties: The Department of Justices’s
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination provision, found at 8
U.S.C. § 1324b, requires employers to apply Form I-9 and E-Verify rules
consistently, regardless of an employee’s citizenship, immigration status or
national origin. The Immigrant and Employee Rights Section (IER) of the U.S.
Department of Justice Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify may be in violation of this
law.
For more information on how to avoid discrimination, contact IER’s Worker
Hotline at 800-255-7688 (TTY: 800-237-2515) or visit justice.gov/ier.
NO IMAGE

Civil Rights and Civil Liberties – U.S. Equal Employment Opportunity
Commission (EEOC)
You may not discriminate against employees because of race, color, religion, sex
(including pregnancy, gender identity, and sexual orientation), national origin,
age (40 or older), disability, or genetic information.
Employers that discriminate in their use of E-Verify may be in violation of this
law.
For more information on how to avoid discrimination, contact EEOC at 800-6694000 (TTY: 844-234-5122) or visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful Discrimination in Your
Workplace
Display the DHS E-Verify Participation and DOJ Right to Work posters so
prospective employees and new hires will see them.
In addition, make sure you comply with federal anti-discrimination
requirements. For example:
•

Do not treat applicants or employees differently based on their citizenship
or immigration status, or based on their appearance, language, accent, or
other national origin indicator.

Do not ask an employee to show a specific document to prove their
citizenship or immigration status for the Form I-9 process, or for the E-Verify
process.
• Do not request additional or different documents than are required to verify
employment eligibility and identity, reject reasonably genuine-looking
documents or specify certain documents over others.
• Do not use E-Verify selectively or to prescreen certain candidates based on
employees’ or applicants’ citizenship, immigration status, or national origin.
• Do not, based on an employee’s citizenship status or national origin, take
adverse action against an employee because of a mismatch or because the
employee's case is pending with DHS or SSA.
Civil Rights and Civil Liberties – Adverse Actions
•

Employers must not terminate, suspend, delay training, withhold or lower pay,
or take any other adverse action against an employee because of the mismatch,
until the mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the mismatch, the employer may
terminate employment with no civil or criminal liability as noted in
Responsibilities of the Employer, Article II, Section A paragraph 13 of the MOU.
The case can be treated as a Final Nonconfirmation, and the employer should
close the case in E-Verify.
To avoid improper adverse actions, treat employees that choose to take action
to resolve a mismatch as you would treat any other employee.

E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set forth in the E-Verify MOU and
the rules and responsibilities outlined in the E-Verify User Manual for Employers,
E-Verify Supplemental Guide for Federal Contractors and this tutorial.
Federal contractors with the FAR E-Verify clause have specific guidelines for:
• Exemptions and exceptions;
• Timeframes for enrollment and use;
• Contractors Already Enrolled in E-Verify; and
• Subcontractors and others.

For detailed information on the guidelines and time periods, click View Essential
Resources and review the E-Verify Supplemental Guide for Federal Contractors.
Federal Contractor Requirements – Form I-9 and E-Verify
All employers in the United States are required to complete Form I-9 no later
than the third business day after their employees start work for pay and keep a
record of Form I-9 on file. This requirement does NOT change for federal
contractors enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the additional step of
electronically confirming that their employees' Form I-9 information matches
official government records that E-Verify can access, thereby helping ensure a
legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more information
on Form I-9 procedures, review the Handbook for Employers: Guidance for
Completing Form I-9 (M-274) which is also located in View Essential Resources.
Federal Contractor Requirements – Verifying New Employees Using Form I-9
Newly hired employees must complete Form I-9 regardless of whether they are
assigned to a federal contract.
Employers must comply with Form I-9 procedures found in the M-274 which is
found in the View Essential Resources link on the navigation menu.
As a Federal Contractor, you also have additional employment verification
requirements for Form I-9 that other E-Verify employers do not have.
For detailed information, click View Essential Resources and review the
Supplemental Guide for Federal Contractors, 2.1 Verifying New Employees using
Form I-9.

Federal Contractor Requirements – Verifying Existing Employees using Form I-9
Federal contractors must follow specific rules which relate to Form I-9 and
existing employees.
Employers must comply with Form I-9 procedures found in the M-274, which is
found in the View Essential Resources link on the navigation menu.
To comply with the FAR rule, you must verify all new hires and existing
employees assigned to a covered contract. You may also choose to verify your
entire workforce.
For detailed information, click View Essential Resources and review the
Supplemental Guide for Federal Contractors, 2.2 Verify Existing Employee using
Form I-9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to complete Form I-9 no later
than the third business day after their employees start work for pay and keep a
record of Form I-9 on file. This requirement does NOT change for employers
enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the additional step of
verifying that their employee’s Form I-9 information matches official
government records, thereby ensuring a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more information
on Form I-9 procedures, review the Handbook for Employers: Guidance for
Completing Form I-9 (M-274) which is also located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in its entirety.
Providing a Social Security number (SSN) on Form I-9 is usually voluntary but
newly hired employees of employers participating in E-Verify are required to
provide an SSN on Form I-9. Therefore, all newly hired employees, including
seasonal, temporary, and rehires, MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN, they must obtain one
from the SSA. This can delay the 3-day requirement to create a case in E-Verify.
Employers must note the reason for this delay on the employee's Form I-9 and
during the verification process. You must create a case in E-Verify as soon as the
employee has received their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety. To complete
Section 2, you must examine documents that prove the identity and
employment eligibility of the newly hired employee.
IMPORTANT: You may NOT specify which document(s) from the list of
acceptable documents on Form I-9 an employee may choose to present.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which proves both identity
and employment eligibility, or a combination of documents from List B, which
proves identity, and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an employer participating
in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process begins with a
completed Form I-9. The information from Form I-9 is then entered into EVerify and a case result is provided.
Case results inform you of the status of the E-Verify case as well as your
employee's employment eligibility. Case results can be initial, interim, or final.
If you determine the information in the case is incorrect, close the case and
create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility determinations by comparing
the employee's Form I-9 information entered in E-Verify to official government
records.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify promptly
provides you an initial case result. An initial case result is the first, and
sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with
official records. Case will automatically close. No
action needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records. Additional action is
required.
E-Verify Needs More Time DHS could not immediately verify the data and
needs more time. This case is referred to DHS
for further action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require additional action by you
and/or the employee. Additional information on initial case results and next
steps are addressed throughout this tutorial.

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can provide you
with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results

Overview

DHS and/or SSA Tentative
Nonconfirmation
(Mismatch)

Information did not match official government
records. Additional action is required.

E-Verify Needs More Time

DHS could not immediately verify the data and
needs more time. This case is referred to DHS for
further action. No action is required until further
notice from E-Verify.

DHS and/or SSA Case in
Continuance

The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case result. No action is
required until further notice from E-Verify.

Each case result is unique and may or may not require additional action by you
and/or the employee. Additional information on interim case results and next
steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must close
every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results
Employment
Authorized

Overview
The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS and/or SSA Final E-Verify cannot verify an employee's employment
Nonconfirmation
eligibility. You may close the case.
Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect.
Close the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by you.
Additional information on final case results and next steps are addressed
throughout this tutorial.
Summary
Congratulations! You have completed Lesson 1 of the E-Verify Program
Administrator Tutorial for Federal Contractors. You should now be able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor Background
Describe the E-Verify Overview
Carry out and comply with rules, responsibilities, and guidelines for
protecting privacy and personal information
Recognize Civil Rights and Civil Liberties
Identify E-Verify and federal contractor requirements
Recognize Form I-9 procedures and how they relate to E-Verify
Recognize the verification process and case results

EV PA FC Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Initial Verification
Welcome to Lesson 2 of the E-Verify Program Administrator Tutorial for
Federal Contractors. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Enter Form I-9 Information
Intitial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner
customed to your user type.
Under the welcome banner are case alert boxes with important information about
your cases, including Cases to be Closed, Cases with Updates, Cases with Expiring
Authorization Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the
latest and greatest with E-Verify.

Navigation buttons above the banner include:

MENU
Home
Cases
Reports
Resources

Account Options

FUNCTIONS
• Employer User Home Page
• Create New Case
• Search Cases
• Run Reports
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
• Company Account
• User Account
• Log Out

Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form
I-9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.

Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.
Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify homepage:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information page:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E Verify. E-Verify may send the employee email notifications
with information about their E Verify case;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);

•
•

Enter Expiration Date (if applicable); and
Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.

Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
• To close an individual case, click Close Case.
• Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case. Bottom of
Form
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
•
•
•
•

You can change information before receiving case results by clicking
Edit Case Details;
After this information is verified or corrected, click Submit Case;
If you need more time, click Save and Exit; or
If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.

Delete OBE

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
Yes, this photo matches - The photo on the employee's actual document
or a copy matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the
photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview

Employment Authorized

Tentative Nonconfirmation
(Mismatch)
E-Verify Needs More Time

The employee's information matched
official government records. Case will
automatically close. No action
needed.
Information does not initially match
official government records.
Additional action is required.
DHS cannot verify the data and needs
more time. This case is referred to
DHS for further action. No action is
required until further notice from EVerify.

Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with
official records. Case will automatically close.
No action needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot verify an employee's
employment eligibility. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the
expiration date entered for the employee's
U.S. Passport, Passport Card or driver's license
is incorrect. Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.

DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.

Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify Program
Administrator Tutorial for Federal Contractors. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case
in E-Verify
Recognize initial case results.

EV PA FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}

Updated Image

Interim Case Results
Welcome to Lesson 3 of the E-Verify Program Administrator Tutorial for
Federal Contractors. In this lesson, you will learn about these E-Verify
topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
• E-Verify Needs More Time; and
• DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process - Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match
Nonconfirmation (Mismatch)
official government records.
Additional action is required.
E-Verify Needs More Time
DHS could verify the data and
needs more time. This case is
referred to DHS for further
action. No action is required
until further notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS
or visited an SSA field office, but
more time is needed to
determine a final case driver's
license result. No action is
required until further notice
from E-Verify.
Each case result is unique and may or may not require additional action
by you and/or the employee. Additional information on interim case
results and next steps are addressed throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security
Administration (SSA) mismatch means that the employee's information
does not match official government records that E-Verify can access.
A mismatch does NOT necessarily mean that the employee is not
authorized to work in the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-number, and/or I-94 number are
incorrect in DHS records
U.S. Passport, Passport Card, or information could
not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's
DHS records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the
employer
Citizenship or immigration status was not updated
with SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect in SSA
records
SSA record contains another type of error
Information was not entered correctly by the
employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you
and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
•
•
•

•

•

•

Notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
Give your employee a copy of the Further Action Notice.
Review the Further Action Notice with your employee in private and
have them confirm whether the information listed at the top is
correct.
If the information is incorrect, close the case and select the statement
indicating the information was not correct. After the case is closed,
create a new case for your employee with the correct information.
If the information is correct, the employee will decide whether to take
action on the mismatch. Tell your employee they have 10 federal
government working days from issuance of the mismatch to notify
you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.

The next screens walk you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will
begin the mismatch process. The next screens take you through the steps
listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the employee
is not authorized to work in the United States. You MUST provide the

employee the opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an employee because of the
mismatch, until the mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the
Further Action Notice
The first step is to notify your employee of their mismatch result as soon
as possible within the 10 federal government working days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click
Download Further Action Notice.
Review the Further Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log
into E-Verify under View Essential Resources, accessible on your user
home page.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to
resolve the mismatch or not take action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the
mismatch and acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•

Have the employee indicate on the Further Action Notice whether
they will take action to resolve the mismatch or not.
Ensure that you and the employee sign and date the English version
of the Further Action Notice.
Give the employee a copy of the signed Further Action Notice in
English and attach the original to the employee's Form I-9.
If the employee chooses to take action to resolve the mismatch, give
the employee the Referral Date Confirmation. The Referral Date
Confirmation provides the date by which the employee must call DHS

•

and/or visit SSA. The employee should bring the Further Action Notice
when they visit a SSA field office.
If your employee chooses to not take action to resolve the mismatch
or does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you
close the case and may terminate the employee.

A sample of the Further Action Notice is available in View Essential
Resources.
Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take action to resolve the
error and correct the data mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case.
The employee understands that action must be taken by
{date will auto populate}.
o The employee will not take action to resolve the case. The
employee understands that this cannot be undone and
choosing not to take action could result in termination of
employment.
o The information entered was not correct. I am choosing to
close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt
you to provide a copy of the employee's photo document. This is
discussed on the next slides.

E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the
employee’s photo document with a photo displayed during creation of
the E-Verify case. This helps ensure that the document the employee
provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
•
•
•
•

E-Verify Photo Matching – Process

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

When the employee presents one of these documents, employers must
copy the front and back of the document (or in the case of a U.S.
passport, copy the Passport ID screen and the Passport Barcode page) and
retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo
on the employee’s actual document, or a copy of the employee’s
document, and determine if the photos are reasonably identical. The
photos should be identical with only minor variations in shading and
detail based upon the age and wear of the employee’s document and the
quality of your computer monitor.
Do not compare the photo displayed by E-Verify to the actual employee.
Employers should have directly compared the photo on the document to
the employee during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides a summary.

E-Verify Photo Matching – Review Case

E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo
displayed on the employee’s document. You will check the appropriate
answer:

Yes, this photo matches - The photo on the employee's actual
document or copy of the document matches the photo displayed by
E-Verify. Clothing, hair style, facing direction and appearance on the
card should be identical to the photo displayed by E-Verify;
• No, this photo does not match - The photo on the employee's actual
document or copy of the document does not match the photo
displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should
be selected when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image
of a document.
E-Verify Photo Matching – Case Results
•

E-Verify Photo Matching – Review Case

•

For most documents presented, E-Verify requests an image of both
the front and back. If the document is a U.S. passport or passport
card, E-Verify will request an image of the Passport ID screen and the
Passport Barcode page.

•

If you select No, this photo does not match or No photo displayed, EVerify prompts you to upload a photo of your employee’s document
and click Continue.

•

If you do not make a selection and click Continue to Case Results, the
case will receive a status of Photo Matching Required. See Section 4.2
Case Alerts and View/Search Cases for guidance on how to search for
and view existing cases in E-Verify. If you select Save & Exit, any
uploaded documents will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close
the case. These actions are outlined in each case result section
throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.

Mismatch – Referred Employee
Once the employee has chosen to take action to resolve the case and you
indicate the employee will take action to resolve this E-Verify case, print
the Referral Date Confirmation and provide it to the employee.
The Referral Date Confirmation informs the employee that the case is
referred and provides the employee the date by which they must contact
DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further
Action Notice to SSA if they choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you and the employee during
the mismatch process.
YOUR ACTION
•
Notify your employee of their mismatch result as soon as
possible within the 10 days in private.
•
Confirm employee's choice to take action to resolve the
case or not.
•
Instruct employee to sign and date Further Action Notice.
•
Keep original signed Further Action Notice on file
with Form I-9.
•
If employee chooses to take action to resolve the case,
refer employee.
•
Print the Referral Date Confirmation and provide it to the
employee.
•
If prompted, attach and upload a copy of employee's Form
I-9 photo document (front and back) to E-Verify.
•
If your employee does not give you their decision by the
end of the 10th federal government working day after EVerify issued the mismatch, then you close the case and
may terminate the employee. 
THE EMPLOYEE'S ACTION

Decide to take action or not to resolve their mismatch
within 10 days of issuance and indicate decision on Further
Action Notice.
• Acknowledge receipt of mismatch by signing and dating the
Further Action Notice.
• Take next action based on decision to take action to resolve
case or not.
• If the employee decides to take action to resolve the
mismatch, contact DHS or visit an SSA field office with a
copy of the Further Action Notice within 8 federal
government working days
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is referred, you have
completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
You may NOT ask the employee for additional evidence or confirmation
that DHS and/or SSA resolved their case.
NOTE: You can search for the case from the Cases menu or by selecting
Search Cases on the account home page.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim
case result and does not require action by you.
DHS could not immediately verify the data and needs more time. EVerify automatically sends this case to DHS for further action. No action is
required until further notice from E-Verify.
DHS usually responds within 3 federal government working days with an
updated case result through Case Alerts on your E-Verify user home
screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
E-Verify Case Result - DHS or SSA Case In Continuance
A DHS and/or SSA Case in Continuance means that the employee has
contacted DHS and/or visited a SSA field office, but more time is needed
to determine a final case result.
The reason DHS and/or SSA needs more time varies with each situation. EVerify provides a case result update through Case Alerts on your user
home screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee because
of the mismatch or because the employee’s case is pending with DHS
and/or SSA, until the mismatch becomes a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the E-Verify Program
Administrator Tutorial for Federal Contractors. You should now be able
to:
•
•
•

•

Complete an DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS and SSA Case in Continuance
Photo Matching Process

EV PA FC Lesson 4

Current

Update
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify Program Administrator Tutorial for Federal
Contractors In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Image

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.

Final Case Result - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches with DHS and/or
SSA records. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I-9
and/or print a copy of the case details and file them with the employee's Form
I-9.
E-Verify automatically closes cases that result in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result - DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot verify
an employee's employment eligibility. If the employee chose to try to resolve a
mismatch, it can also mean that the employee did not contact DHS or visit an SSA
field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date entered
for the employee’s U.S. Passport, Passport Card or driver’s license is incorrect.
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow these steps:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text box
provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details, then either record the number or print the
screen to retain with the employee’s Form I-9.
• Click Create New Case to create a new case or click Continue to be redirected
to view all your cases.
Case Alerts
Case alert boxes with important information about your cases appear under the
welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alert - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alert – Cases With Updates
The Cases with Updates case alerts provides quick access to all open cases that
have had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alert – Cases With Expiring Authorization Docs
This case alert is a notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I-94) is expiring and
reminds you to re-verify the employee by updating Section 3 of Form I-9. The
employee cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document (Form
I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
New Slide

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases that
were automatically closed after receiving an Employment Authorized result.
This is notification your case was closed. Be sure to record the case information
as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security,
Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.

You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the E-Verify Program
Administrator Tutorial for Federal Contractors. You should now be able to:
• Recognize final case results
• Complete the verification process
• Identify each case alert

EV FC PA Tutorial Lesson 5

Current

Update
Lesson 5: Program Administrator Account Administration
•
•
•
•
•
•

Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Image

E-Verify Program Administrator Account Administration
Welcome to Lesson 5 of the E-Verify Program Administrator Tutorial
for Federal Contractors. In this lesson, you will learn about:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Learning Objectives
Upon completing this lesson, you should be able to:
• Understand the role of program administrators in support of your
company's users
• Recognize requirements to create a password
• Use your navigation menu
• Manage the information in Company Account
Overview of User Roles
A user role determines the functions and permissions you have when
you log into E-Verify. There are 2 user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program administrator. Every E-Verify
participant is required to have at least one program administrator.
As a program administrator, you:
• Create and manage cases in E-Verify
• Add and delete user accounts
• Oversee cases created by the company's or entity’s users
• Create reports
• Update company profile information, including company Points of
Contact
• Unlock passwords for your company's user(s)
This lesson provides additional detail on how to perform the functions
listed above.
Program Administrator - Create a Password
The first time you log in to E-Verify, you are prompted to change your
password.
Passwords are case-sensitive, different from the assigned user ID, and
have the password requirements below to create a new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( ) ? : ; { }
+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior
password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been compromised, you must
change your password immediately. To change your password,
access the user profile options from the drop-down menu under
your username in the top right corner of the account.

Program Administrator – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet, child, or
fictional character, nor any employee ID number, Social Security
number, birth date, phone number or any information that could
be readily guessed about the creator of the password
Contain any simple pattern of letters or numbers, such as
“qwerty” or “xyz123”
Contain any word, noun, or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every EVerify user must have their own unique user ID and password.

Program Administrator – Password Help
If you try to log in with an incorrect password three consecutive times,
E-Verify will lock you out.
o If you are locked out, first try to change your password
using the link Forgot Password on the user log in screen.
o If you are unable to change your password with Forgot
Password link, contact another program administrator in
your company or entity.
• Each user must create password challenge questions.
o You will need to correctly answer these questions to reset
your password, if you ever forget it.
Important:
E-Verify will prompt you to change your password every 90 days.
To comply with federal security guidelines, USCIS is required to
deactivate any user ID that has not been accessed within the past
270 days. A deactivated user ID will not affect the status of your EVerify account.
Note:
•
•

•
•

Each user must have their own user ID and password to access EVerify and may not share their user ID or password with others.
You are responsible for any activity associated with your user ID
and password.

Program Administrator E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back banner
with your name and company, or entity listed.
Case alert boxes with important information about your cases are
under the welcome banner, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently AutoClosed Cases.
Convenient quick links in gray boxes are directly below the case alert
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.

Below the quick links, you will find the E-Verify News section that
keeps you up to date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on
your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Function
Home
• Employer User Home Page
Cases
• Search
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account
• Company Account
Options
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case Alerts Boxes are located below the welcome banner:
Link
Function
Case Alert
• The Case Alert boxes bring attention to cases
that need action or provide important
information regarding your cases.
Cases to be
• Any case created in E-Verify and assigned an EClosed
Verify case number must eventually be closed.
• The Cases to be Closed Case Alert provides
quick access to all cases that need to be closed.
Cases with
• All open cases that have had a change in case
Updates
result. All cases must eventually be closed. This
case alert is an easy way to manage these
cases.

Click Continue Case to take action.
This is simply a reminder; no action is required
in E-Verify.
• This alert will only appear if the document the
employee presented for the original EVerify case was either an Employment
Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Recently
• Notification of the cases that were
Auto-Closed
automatically closed.
Cases
• This is notification your case was closed. Be
sure to record the E-Verify case number as
required on Form I-9 or print the case details
page and attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify News
Cases with
Expiring Doc

•
•

Quick Links and E-Verify News are located below the Case Alert Boxes:
Quick Links
Crete New Case
Search Cases
View Resources
Contact Us
E-Verify News

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest E-Verify
News

Program Administrator – Manage Company Account
As a program administrator, you manage important information about
your company, or entity, and users with the Company Account
navigation feature. This feature includes:
• Company Profile
• Manager Users
• Close Company Account
The next screens provide additional information.

Manage Company Account – Edit Company Profile
The Company Profile screen allows you to view and/or edit the current
information entered when your company, or entity, enrolled in EVerify.
To edit the information on this page, simply click the edit option under
the section you wish to modify:
•
•
•
•

Edit Company Information
Edit Employer Category
Edit Company Addresses
Edit Hiring Sites

To view your MOU, click View Current MOU.
Manage Company Account – Edit Company Profile Fields Table
On your company information page, you can update any of the fields
outlined in the table below:
FIELD NAME
DESCRIPTION
Company Name
Company/entity enrolled in E-Verify.
Doing Business As
The Doing Business As (DBA) Name is the
(DBA) Name
name under which a company/entity
operates. The DBA is visible to the public,
but is not the legal, registered name of
that organization.
Employer Identification An Employer Identification Number (EIN)
Number (EIN)
is also known as the Federal Tax
Identification Number and is used to
identify a business entity. An EIN is
required for an employer to enroll in EVerify. Employers who do not have an
EIN can apply online with the IRS to
receive an EIN immediately.
Unique Entity Identifier A UEI is a 12-digit alphanumeric identifier
(UEI)
that is provided by SAM.gov to all entities
who register to do business with the

DUNS Number

Total Number of
Employees
NAICS Code(s)

Employer Category
Physical Address
Mailing Address

Number of Hiring Sites

federal government. Learn more about
the UEI.
A DUNS number is a unique, 9-digit
identifier issued and maintained by Dun
& Bradstreet that can help verify the
existence of a business entity. Learn
more about the DUNS Number.
Indicate total number of company/entity
employees from 1 to 10,000 and over.
The North American Industry
Classification System (NAICS) classifies
businesses by industry to collect, analyze,
and publish statistical data related to the
U.S. business economy. A three-digit
NAICS code is required for an employer
to enroll in E-Verify.
Category that best describes your
organization.
Location where cases are created.
Company's/entity’s mailing address; if
this address is different from the physical
location, use this field to make the
necessary changes.
A hiring site is the location where
employees are hired and they complete
Form I-9.

Manage Company Account – Edit Employer Category
To update company profile information as a federal contractor, follow
these steps:
• From the Company Account, Company Profile screen Click Edit
Employer Category section.
• From the Edit Employer Category under Which category best
describes your organization? Select the category that best
describes your organization.
• Select your organization Federal Contractor type.
• Select your organization Federal Contractor with FAR E-Verify
Clause type.
• Select which employees your organization will verify.
• Click Save to submit your modifications.
Manage Company Account – Federal Contractor Type
If you selected Institution of Higher Education, State or Local
Government, Federally Recognized Indian Tribe or Surety, the
following options will appear for your selection:
• Employees assigned to a covered federal contract only: As an
Institution of Higher Education, a State or Local Government, a
Federally Recognized Indian Tribe or a Surety, you only need to
verify employees (both new and existing) assigned to a covered
federal contract. By selecting this option, you have elected to only
verify employees assigned to a federal contract as required by the
regulation.
• Employees assigned to a covered federal contract and new hires
throughout the organization: As an Institution of Higher Education,
a State or Local Government, a Federally Recognized Indian Tribe
or a Surety, you are only required to verify employees assigned to
a covered federal contract. However, you have the option to verify
all of your company's or entity’s new hires in addition to those
employees assigned to a covered federal contract.
• Select Next to submit your updates.

Manage Company Account – Decide which employees the employer
will verify.
In order, to comply with the FAR E-Verify clause, a federal contractor
must verify all new hires and existing employees assigned to the
federal contract.
Federal contractors may also opt to verify their entire workforce
with E-Verify.
You must decide which employees the employer will verify:
•

OR
•

All new hires and all existing employees assigned to a federal
contract: Federal contractors who select this option will be
required to verify all new hires (throughout the company or entity)
and all existing employees who are assigned to their federal
contracts.
Entire workforce (all new hires and all existing employees
throughout the entire company or entity): You should select this
option only if you wish to verify your entire workforce. By
selecting this option, you are providing notification to DHS that
you have elected to verify your entire workforce.

NOTE: If you choose Entire Workforce at the time of enrollment or
when updating your Company Information page, you must verify all
existing employees except those that are exempt from E-Verify as
described in E-Verify Supplemental Guide for Federal Contractors,
Section 3.3 found in View Essential Resources. You are not permitted
to change this decision once you begin verifying your existing
workforce.
NOTE: For more information, review the information in the EVerify Supplemental Guide for Federal Contractors found in View
Essential Resources.

Manage Company Account - Edit Company Profile – Point of Contact
You must have at least one person in your company or entity assigned
as a point of contact for E-Verify.
The MOU signatory will be added on your accounts during the
enrollment process as the point of contact on the E-Verify account.
To update the point of contact, follow the steps outlined in the EVerify User Manual found in View Essential Resources.
Now listed on Company Profile Fields Table

Delete

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage your company’s or
entity’s list of hiring sites. From Company Account, click Company
Profile.
From the Company Profile screen select Edit Hiring Sites.
Review the Total Hiring Sites section and select the hiring site to be
edited. You can review, edit or delete an existing hiring site.
Select Add Hiring Site and enter the street address, city, state, and zip
code and click Add Hiring Site to add your hiring sites one at a time.

OR
Select Bulk Upload to add multiple hiring sites by uploading a file. The
bulk upload function allows you to add multiple hiring sites by
uploading a file.
For more information review the E-Verify User Manual found in View
Essential Resources.
Manage Company Account – Manage Users
Enrolled accounts can assign their users with different permissions and
functions.
There are two types of users: Program Administrators and General
Users.
You can also create Web Services credentials that will provide
developer access to a suite of features that can integrate into
proprietary software.
To review more detailed permissions of the user roles and Web
Service access, please read more here.
When they open the drop-down menu under User Role, Web
Services Access is also an option

Manage Company Account – Enter New User Information
Enter the user information including the email address, last name, first
name and phone number and click Next.

Manage Company Account – Generate New User ID
E-Verify will automatically generate an Access ID for the user.
Users may accept the system-generated access ID or create their own.
To accept the system generated access ID, they click Submit New ID.
To create their own user ID, they delete the system generated user ID
and type a desired user ID. The user ID must be exactly eight
alphanumeric characters (letters and numbers) and is not case
sensitive.
When they are finished, click Submit New ID.
Manage Company Account – Manage Users
From Company Account, click Manage Users.
The Users page allows you to manage your users’ accounts.
You can:
• Search by User ID, First and Last Name;
• Filter by User Roles and/or User Status;
• View users whose password change is required;
• Edit user information; and/or
• Delete users.
You can also add users by clicking Add User.
Delete now on View Existing Users

Manage Company Account – Close Company Account
As a program administrator, you can close your company's or entity’s,
account with E-Verify.
From the Close Company Account screen:
Review the information about the company’s or entity’s account to be
closed, note the prepopulated closure (termination) request date,
provide account closure request reason and click next.
If you do not want to request closure of this account at this time, click
Cancel.
Reports
On the home page, above the welcome banner, Click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User Manual.
Summary
Congratulations! You have completed Lesson 5 of the E-Verify Program
Administrator Tutorial for Federal Contractors. You should now be
able to:
• Understand the role of program administrator in support of your
company's, or entity’s, users
• Recognize requirements to create a password
• Use your left navigation menu
• Manage the information in Company Account

EEA PA Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for program administrator E-Verify Employer
Agents that participate in E-Verify.
In this section, you can review any of the completed tutorial lessons or
retake the knowledge test that was required to start using E-Verify. This
tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}

Image

Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA mismatches
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each program administrator must successfully complete the online EVerify tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the program administrator tutorial for EVerify Employer Agents. In this lesson, you will learn about:
• E-Verify Background and Overview
• E-Verify Employer Agent Overview
• Privacy Statement and Guidelines
• Rules and Responsibilities
• Civil Rights and Civil Liberties
• Form I-9 and E-Verify
• Verification Process Overview
Learning Objectives
Upon completing this lesson, you should be able to:
Describe the background and overview of E-Verify and the E-Verify
employer agent
• Carry out and comply with rules, responsibilities, and guidelines for
protecting privacy and personal information
• Recognize Civil Rights and Civil Liberties
• Recognize Form I-9 procedures and how they relate to E-Verify
• Recognize the verification process and case results
E-Verify Background
•

In 1996, Congress passed the Illegal Immigration Reform and Immigrant
Responsibility Act (IIRIRA), which required the Department of
Homeland Security (DHS) and Social Security Administration (SSA) to
develop an employment confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based service that electronically confirms the
identity and employment eligibility of newly hired employees to work in
the United States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the Federal Acquisition Regulation (FAR) EVerify clause are required to enroll in and use E-Verify as a condition of
federal contracting. Employers with employees in states with legislation
that requires participation in E-Verify, for example, as a condition of
business licensing, may also be required to participate in E-Verify. In
addition, an employer may be required to participate in E-Verify
pursuant to a court order.
E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person, company, or other entity
that provides the service of using E-Verify to confirm employment
eligibility of employees of third-party employers (or clients).
Clients are required to complete Form I-9, Employment Eligibility
Verification, for all new employees and must follow the guidelines set
forth in the MOU for employers using an E-Verify Employer Agent (or
client MOU).

How E-Verify Works
E-Verify works by electronically comparing the information from an
employee’s Form I-9, Employment Eligibility Verification, with official
government records that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee and/or employee
assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of employees who
submit information to be processed through E-Verify and ensure that all
personal information collected is safeguarded and used only for the
purposes outlined in the MOU.
E-Verify protects PII in accordance with a National Archives and Records
Administration (NARA) records retention and disposal schedule (N 1566-08-7) by annually disposing of E-Verify records that are over 10
years old. This minimizes security and privacy risks associated with U.S.
government retention of PII.
Failure to properly protect employee information can result in identity
theft or fraud and can cause considerable inconvenience, harm, or
embarrassment to the employees or employer affected.

Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and create
cases.
• Secure access to E-Verify.
Protect passwords and ensure that unauthorized persons do not
access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure
location and that only authorized users have access to this
information.
• Discuss E-Verify results in private.
Ensure that all case results including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
You must ensure that all personally identifiable information (PII) is
safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the E-Verify
MOU and the rules and responsibilities outlined in the E-Verify User
Manual for Employers and this tutorial, and other agency guidance.
The next screens outline some of the specific rules and responsibilities
required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:
Follow E-Verify procedures for each employee for whom an EVerify case is created.
 Notify each job applicant of E-Verify participation by clearly
displaying the Notice of E-Verify Participation and the Right to Work
posters in English and Spanish. You may also display the posters in
other languages provided by DHS.
 Complete Form I-9 for each newly hired employee before creating a
case in E-Verify.
 Obtain a Social Security number from each newly hired employee
on Form I-9.
 Ensure that Form I-9 List B identity documents have a photo.
 Create a case for each newly hired employee no later than the third
business day after he or she starts work for pay.
 Enter the employee’s email address in E-Verify if it was provided on
Form I-9.
 Provide each employee with notice of and the opportunity to take
action on a mismatch by downloading the Further Action Notice and
providing it to the employee before referring the case.
 Ensure that all PII is safeguarded.
Rules and Responsibilities - Notice to Employees of E-Verify
Participation


You MUST notify ALL employees of your participation in E-Verify:
•

•
•
•

Provide the following posters to your company locations:
• Notice of E-Verify Participation
• Right to Work.
Ensure all locations display the posters (in both English and Spanish)
in a prominent place that is clearly visible to all current and
prospective employees, electronically or in hard copy
Replace the participation posters when updates are provided by
DHS to ensure employees, applicants, and the public to have the
most recent and complete information regarding E-Verify.
E-Verify recommends providing a copy of these posters with job
application materials, either electronically or in hard copy.

Rules and Responsibilities – E-Verify Employer Must Not:
E-Verify Employer Agents participating in E-Verify Must Not:
•
•

•

•

•

•

Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an employee
must use, except to specify that any Form I-9 List B document the
employee chooses to present must contain a photo.
Use E-Verify to discriminate against any job applicant or employee
on the basis of their national origin, citizenship, or immigration
status.
Create an E-Verify case for an employee who was hired before the
employer signed the E-Verify MOU, except in certain instances such
as employees of federal contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay, or take
any other adverse action against an employee because of a
mismatch, until the mismatch becomes a Final Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.
Civil Rights and Civil Liberties
Employee rights must be protected. The next screens discuss the
following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when using EVerify. You MUST:
•
•
•
•
•
•

Create a case in E-Verify only AFTER the applicant has accepted an
offer of employment and Form I-9 is complete.
Ensure your clients give notice to employees regarding your
participation in E-Verify and employee rights.
Create a case for a newly hired employee only after your client has
completed Form I-9.
Take steps to ensure the privacy of employees by protecting their
personal information and to secure the password you use to
access E-Verify.
Discuss employment eligibility issues with people directly concerned
with the information and limit these conversations to the relevant
case details.
Ensure employees who receive a mismatch are provided with the
printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been accepted and
Form I-9 is complete. This is considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify employment
eligibility.
• Use E-Verify selectively.

Protecting Civil Rights and Civil Liberties: The Department of Justice’s
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination provision,
found at 8 U.S.C. § 1324b, requires employers to apply Form I-9 and EVerify rules consistently, regardless of an employee’s citizenship,
immigration status or national origin. The Immigrant and Employee
Rights Section (IER) of the U.S. Department of Justice Civil Rights
Division enforces this law.
Employers that discriminate in their use of E-Verify may be in violation
of this law.
For more information on how to avoid discrimination, contact IER’s
Worker Hotline at 800-255-7688 (TTY: 800-237-2515) or visit
justice.gov/ier.
No image

Civil Rights and Civil Liberties – US Equal Employment Opportunity
Commission (EEOC)
You may not discriminate against employees because of race, color,
religion, sex (including pregnancy, gender identify, and sexual
orientation), national origin, age (40 or older), disability, or genetic
information.
Employers that discriminate in their use of E-Verify may be in violation
of this law.
For more information on how to avoid discrimination, contact EEOC at
800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.

Civil Rights and Civil Liberties - Deter Unlawful Discrimination in Your
Workplace
Display the DHS E-Verify Participation and DOJ Right to Work posters so
prospective employees and new hires will see them.
In addition, make sure you comply with federal anti-discrimination
requirements. For example:
•
•
•

•
•

Do not treat applicants or employees differently based on their
citizenship or immigration status, or based on their appearance,
language, accent, or other national origin indicator.
Do not ask an employee to show a specific document to prove their
citizenship or immigration status for the Form I-9 process or for the
E-Verify process.
Do not request additional or different documents than are required
to verify employment eligibility and identity, reject reasonably
genuine-looking documents or specify certain documents over
others.
Do not use E-Verify selectively or to prescreen certain candidates
based on employees’ or applicants’ citizenship, immigration status,
or national origin.
Do not, based on an employee’s citizenship status or national origin,
take adverse action against an employee because of a mismatch or
because the employee’s case is pending with the DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee
because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the mismatch, the
employer may terminate employment with no civil or criminal liability as
noted in Responsibilities of the Employer, Article II, Section A paragraph
13 of the MOU. The case can be treated as a Final Nonconfirmation, and
the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that choose to
take action to resolve a mismatch as you would treat any other
employee.
Form I-9 and E-Verify
All employers in the United States are required to complete Form I-9 no
later than the third business day after their employees start work for
pay and keep a record of Form I-9 on file. This requirement does NOT
change for E-Verify employer agents and their clients enrolled in EVerify.
E-Verify employer agents enrolled in E-Verify have chosen to take the
additional step of verifying that their clients’ employees' Form I9 information matches official government records that E-Verify can
access, thereby helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is also
located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in its
entirety. Providing a Social Security number (SSN) on Form I-9 is usually
voluntary but newly hired employees of employers participating in EVerify are required to provide an SSN on Form I-9. Therefore, all newly
hired employees, including seasonal, temporary, and rehires, MUST
provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN, they must
obtain one from the Social Security Administration (SSA). This can delay
the 3-day requirement to create a case in E-Verify. Employers must note
the reason for this delay on the employee's Form I-9 during the
verification process. You must create a case in E-Verify as soon as the
employee has received their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety. To
complete Section 2, you must examine documents that prove the
identity and employment eligibility of the newly hired employee.
Important: You may NOT specify which document(s) from the list of
acceptable documents on Form I-9 and employee may choose to
present.
Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which proves both
identity and employment eligibility, or a combination of documents
from List B, which proves identity, and List C, which proves employment
eligibility.
IMPORTANT: Any List B document(s) presented to an employer
participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process begins with a
completed Form I-9. The information from Form I-9 is then entered
into E-Verify and a case result is provided.
Case results inform you of the status of your client’s employee's E-Verify
case as well as their employment eligibility. Case results can be initial,
interim, or final.
If you determine the information is the case is incorrect, close the case
and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility determinations by
comparing the employee's Form I-9 information entered in E-Verify to
official government records that E-Verify can access.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is the
first, and sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
with official records. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records.
Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.

Each case result is unique and may or may not require additional action
by you and/or the employee. Additional information on initial case
results and next steps are addressed throughout this tutorial.
Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match official
government records. Additional action is
required.

E-Verify Needs
More Time

DHS could not immediately verify the data
and needs more time. This case is referred to
DHS for further action. No action is required
until further notice from E-Verify.

DHS and/or SSA
Case in
Continuance

The employee has contacted DHS or visited
an SSA field office, but more time is needed
to determine a final case result. No action is
required until further notice from E-Verify.

Each case result is unique and may or may not require additional action
by you and/or the employee. Additional information on interim case
results and next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with
official records. Case will automatically
close. No action needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot verify an employee's
employment eligibility. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the
expiration date entered for the employee's
U.S. Passport, Passport Card or driver's
license is incorrect. Close the case in EVerify and create a new case.

Each case result is unique and may or may not require additional action
by you. Additional information on final case results and next steps are
addressed throughout this tutorial.

Summary
Contratulations! You have completed Lesson 1 of the program
administrator tutorial for E-Verify Employer Agents. You should now be
able to:
•
•
•
•
•

Describe the background and overview of E-Verify;
Carry out and comply with rules, responsibilities, and guidelines for
protecting; privacy and personal information;
Recognize Civil Rights and Civil Liberties;
Recognize Form I-9 procedures and how they relate to E-Verify; and
Recognize the verification progcess and case results

EEA PA Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the Program Administrator Tutorial for E-Verify
Employer Agents. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:

Updated Image

•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization
Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial

•
•
•
Account Options
•
•
•
Create an E-Verify Case

View User Manual
E-Verify News
Contact Us
Company Account
User Account
Log Out

The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, may not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case
or
Click Create New Case quick link in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E- Verify. E-Verify may send the employee email notifications
with information about their E Verify case, Enter Client Company
Name;
• Click Continue;
• Chose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is
selected, E--Verify requires you to type the reason in the Reason for
Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).

To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• If after this information is verified and/or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.
Delete OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
Yes, this photo matches - The photo on the employee's actual document
or a copy matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the
photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records. Case will
automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records. Additional
action is required.
E-Verify Needs More Time DHS cannot verify the data and needs
more time. This case is referred to DHS for
further action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot verify an employee's employment
eligibility. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the Program
Administrator Tutorial for E-Verify Employer Agents. You should now be
able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results.

EEA PA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Interim Case Results
Welcome to Lesson 3 of the Program Administrator Tutorial. In this lesson, you will learn about these EVerify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process
Verification Process - Interim Verification Case Results – Overview
An interim case result requires additional action before E-Verify can provide you with a final case result.
•
•
•

An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records. Additional action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further action. No
action is required until further notice from EVerify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you and/or the employee.
Additional information on interim case results and next steps are addressed throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA) mismatch means
that the employee's information does not match with official government records.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the United
States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-number and/or I-94 number are incorrect in
DHS records
U.S. Passport, Passport Card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client, and the employee.
E-Verify employer agent, client and employee must complete the following steps in E-Verify within 10
federal government working days after issuance of the mismatch result:
•
•
•
•

•
•
•

First, your client must notify your employee of their mismatch result as soon as possible within the
10 federal government working days.
To do this, print the Further Action Notice and provide it to your client to review and sign. The
notice provides additional instruction to your client and the employee on next steps.
Instruct your client to review the Further Action Notice with the employee in private and have them
confirm whether the information listed is correct.
Your client should let you know if the information is incorrect. If so, close the case and select the
statement indicating the information was not correct. After the case is closed, create a new case for
your employee with the correct information.
Instruct your client, if the information is correct, the employee will decide whether to take action on
the mismatch.
Instruct your client to tell the employee they have 10 days from issuance of the mismatch to notify
you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch process. The
next screens take you through the steps listed below:
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to work in
the United States. You MUST provide the employee the opportunity to take action to resolve the
mismatch. Employers may not terminate, suspend, delay training, withhold or lower pay, or take any

other adverse action against an employee because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of their mismatch result as soon as possible within the
10 days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click Download Further Action Notice.
Send the Further Action Notice to your client and instruct them to review the Further Action Notice
privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under View
Essential Resources, accessible on your user home screen.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or not take
action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and acknowledges
this decision on the Further Action Notice.
To confirm the employee's decision:
• Instruct the client to have the employee indicate on the Further Action Notice whether they will
take action to resolve the mismatch or not.
• Ensure that the client and the employee sign and date the English version of the Further Action
Notice.
• Instruct the client to give the employee a copy of the signed Further Action Notice in English and
attach the original to the employee's Form I-9.
• If your client’s employee chooses to take action to resolve the mismatch, instruct your client give
the employee the Referral Date Confirmation. The Referral Date Confirmation provides the date by
which the employee must call DHS and/or visit SSA. The employee should bring the Further Action
Notice when they visit a SSA field office.
• If your client’s employee chooses to not to take action to resolve the mismatch or does not give you
their decision by the end of the 10th federal government working day after E-Verify issued the
mismatch, then you close the case and may terminated the employee.

A sample of the Further Action Notice is available in View Essential Resources.
Mismatch - Refer Employee or Close Case
•

Ask the employee if they choose to take action to resolve the error and correct the data mismatch
or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee understands that
action must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee understands that this
cannot be undone and choosing not to take action could result in termination of
employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT:  In some cases, when you refer the case, E-Verify will prompt you to provide a copy of the
employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo document with
a photo displayed during creation of the E-Verify case. This helps ensure that the document the
employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551);
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the Passport ID screen and the Passport Barcode page)
and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s actual
document or a copy of the employee’s document and determine if the photos are reasonably identical.
The photos should be identical with only minor variations in shading and detail based upon the age and
wear of the employee’s document.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should have directly
compared the photo on the document to the employee during Form I-9 completion and prior to
creating the E-Verify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the employee’s
document. You will check the appropriate answer:
•

•
•

Yes, this photo matches - The photo on the employee's actual document or copy of the
document matches the photo displayed by E-Verify. Clothing, hair style, facing direction and
appearance on the card should be identical to the photo displayed by E-Verify;
No, this photo does not match - The photo on the employee's actual document or copy of the
document does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to compare with the
employee’s document provided. This option should be selected when E-Verify either displays no
photo or it displays an image of something other than a photo of a person, such as an image of
a document.

E-Verify Photo Matching – Case Results
• For most documents presented, E-Verify requests an image of both the front and back. If the
document is a U.S. passport or passport card, E-Verify will request an image of the Passport ID screen
and the Passport Barcode screen.
• If you select No, this photo does not match or No photo displayed, E-Verify prompts you to upload a
photo of your employee’s document and click Continue.
• If you do not make a selection and click Continue to Case Results, the case will receive a status of
Photo Matching Required. See Section 4.2 Case Alerts and View/Search Cases for guidance on how to

search for and view existing cases in E-Verify. If you select Save & Exit, any uploaded documents will
not be saved and must be uploaded again.
Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close the case. These actions are
outlined in each case result section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information. 
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and you
indicate the employee will take action to resolve this case in E-Verify, print the Referral Date
Confirmation and send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides the
employee the date by which they must contact DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if they
choose to visit an SSA field office.

Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the mismatch
process.
YOUR ACTION
• Notify your employee of their mismatch result as soon as possible within the 10 days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Keep original signed Further Action Notice on file with Form I-9.
• If employee chooses to take action to resolve the case, refer employee.
• Print the Referral Date Confirmation and provide it to the employee.
• If prompted, attach and upload a copy of employee's Form I-9 photo document (front and back)
to E-Verify.
• If your employee does not give you their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case and may terminate the
employee.
THE CLIENT'S ACTION
• Review the Further Action Notice privately with the employee as soon as possible within 10 federal
government working days after E-Verify issued the mismatch case result.
• Have the employee indicate whether they will take action to resolve the mismatch on the Further
Action Notice.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after your employee has indicated their choice.
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee's Form I-9.
• Send a copy of the Further Action Notice to the E-Verify employer agent.
• If the employee chooses to take action to resolve the mismatch, provide them with the Referral
Date Confirmation.
THE EMPLOYEE'S ACTION
• Notify your employee of their mismatch result as soon as possible within the 10 days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Keep original signed Further Action Notice on file with Form I-9.
• If employee chooses to take action to resolve the case, refer employee.
• Print the Referral Date Confirmation and provide it to the employee.
• If prompted, attach and upload a copy of employee's Form I-9 photo document (front and back)
to E-Verify.

•

If your employee does not give you their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case and may terminate the
employee.

•
Mismatch - Check for Case Status Updates

Once your client informs the employee that the case is referred, you have completed the mismatch
process.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
You or your client may NOT ask the employee for additional evidence or confirmation that DHS and/or
SSA resolved their case.
NOTE: You can select Cases to search for your case.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does not require
action by you.
DHS could not immediately verify the data and needs more time. E-Verify automatically sends this case
to DHS for further action. No action is required until further notice from E-Verify.
DHS usually responds within 3 federal government working days with an updated case result through
Case Alerts on your E-Verify user home screen.

Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
E-Verify Case Result - DHS and/or SSA Case In Continuance
A DHS or Case in Continuance means that the employee has contacted DHS or visited an SSA field office,
but more time is needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation.
E-Verify provides a case result update through case alerts on your user home page.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take any other
adverse action against an employee because of the mismatch or because the employee’s case is
pending with DHS and/or SSA, until the mismatch becomes a Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the Program Administrator Tutorial for EVerify Employer Agents. You should now be able to:
•
•
•

•

Complete an DHS or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA PA Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify Program Administrator
Tutorial. In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with offical government records. It's that
easy!
Your next step is to record the case verification number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases that result in Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that EVerify cannot verify an employee's employment eligibility. If the
employee chose to try to resolve a mismatch, it can also mean
that the employee did not contact DHS or visit an SSA field office
within 8 federal government working days.
You may terminate employment based on a case result of DHS or
SSA Final Nonconfirmation.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
REMINDER: You may not ask the employee for additional
evidence or confirmation that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow these steps:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.
Click Create New Case to create a new case or click Continue to
be redirected to view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the
expiration date entered for the employee’s U.S. Passport,
Passport Card or driver’s license is incorrect.
A new case must be created for this employee. To do this, close
the case and create a new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.
Case Alerts
Case alert boxes with important information about your cases
appear under the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page

You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
The case alert is a notification that an employee's Employment
Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to re-verify the
employee by updating Section 3 of Form I-9. The employee
cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the Program
Administrator Tutorial for E-Verify Employer Agents. You should
now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEV PA Lesson 5

Current

Update
Lesson 5: Program Administrator Account
Administration
• Program Administrator Account
Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports
{Review Lesson 5}
Program Administrator Account
Administration
Welcome to Lesson 5 of the Program
Administrator Tutorial for E-Verify Employer
Agents. In this lesson, you will learn about:
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports

Image

Learning Objectives
Upon completing this lesson, you should be
able to:
Understand the role of program
administrators in support of your
company's, or entity’s, users
• Recognize requirements to create a
password
• Use your navigation menu
• Manage the information in My Clients and
My Company
Overview of User Roles
•

A user role determines the functions and
permissions you have when you log into EVerify. There are 2 user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program
administrator. Every E-Verify participant is
required to have at least one program
administrator.
As a program administrator, you:
• Create and manage cases in E-Verify
• Add and delete user accounts

•
•
•
•
•

Create and manage client accounts
Oversee cases created by the company’s
or entity’s users
Create reports
Update profile information
Unlock passwords for your user(s)

This lesson provides additional detail on how
to perform the functions listed above.
Program Administrator - Create a Password
The first time you log in to E-Verify, you are
prompted to change your password.
Passwords are case-sensitive, different from
the assigned user ID, and have the password
requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last
character
• At least 1 special character from the
following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special
character
• Not identical to the User ID
• Password length between 8 and 14
characters
• No more than two consecutive characters
from the prior password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been
compromised, you must change your
password immediately. To change your
password, access the user profile options
from the drop-down menu under your

username in the top right corner of the
account.
Program Administrator – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of
any person, pet, child, or fictional
character, nor any employee ID number,
Social Security number, birth date, phone
number or any information that could be
readily guessed about the creator of the
password
Contain any simple pattern of letters or
numbers, such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your
password. Every E-Verify user must have their
own unique user ID and password.

Program Administrator – Password Help
• If you try to log in with an incorrect
password three consecutive times, EVerify will lock you out.
o If you are locked out, first try to
change your password using the
link Forgot Password on the user
log in screen.
o If you are unable to change your
password with Forgot Password
link, contact another program
administrator in your company or
entity.
• Each user must create password
challenge questions.
o You will need to correctly answer
these questions to reset your
password if you ever forget it.
Important:
• E-Verify will prompt you to change your
password every 90 days.
• To comply with federal security
guidelines, USCIS is required to deactivate
any user ID that has not been accessed
within the past 270 days. A deactivated
user ID will not affect the status of your EVerify account.
Note:
•

•

Each user must have their own user ID
and password to access E-Verify and may
not share their user ID or password with
others.
You are responsible for any activity
associated with your user ID and
password.

Program Administrator E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
Welcome Back banner with your name and
company, or entity listed.
Case alert boxes with important information
about your cases are under the welcome
banner, including Cases to be Closed, Cases
with Updates, Cases with Expiring
Authorization Docs and Recently Auto-Closed
Cases.
Convenient quick links in gray boxes are
directly below the case alert boxes, including
Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links, you will find the EVerify News section that keeps you up to date
on the latest and greatest with E-Verify.
The next slides will help you become familiar
with the links found on your user home page.

Navigation Menu – Links Above the
Welcome Banner
The links above the welcome banner include:
Link
Home

Function
Employer Agent Home
Page
Cases
• Search
• Create New Cases
Clients
• Search
• Terminate Cases
• Add New Company
Reports
• Run Quick Audit
Report
Resources
• View Essential
Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account
• Company Account
Options
• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the
welcome banner:
Link
Case Alert

Cases to be
Closed

Function
• The case alert boxes
bring attention to cases
that need action or
provide important
information regarding
your cases.
• Any case created in EVerify and assigned an

•

Cases with
Updates

•
•

•
Cases with
Expiring Doc

•
•

Recently
Auto –
Closed
Cases

•

E-Verify case number
must eventually be
closed.
The Cases to be Closed
case alert provides quick
access to all cases that
need to be closed.
All open cases that have
had a change in case
result.
All cases must
eventually be closed.
This case alert is an easy
way to manage these
cases.
Click Continue Case to
take action.
This is simply a
reminder; no action is
required in E-Verify.
This alert will only
appear if the document
the employee presented
for the original EVerify case was either an
Employment
Authorization Document
(Form I-766) or an
Arrival/Departure
Record (Form I-94).
The Recently AutoClosed cases case alert
provides quick access to
all cases that were
automatically closed
after receiving an
Employment Authorized
result.

This is notification your
case was closed. Be sure
to record the E-Verify
case number as required
on Form I-9 or print the
case details page and
attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify
News
•

Quick Links and E-Verify News are located
below the case alert boxes:
Quick Link
Create New
Case
Search Cases
View Resources

Function
• Create new E-Verify
cases
• Search Cases
• Access E-Verify
Resources
Contact Us
• Contact E-Verify
E-Verify News
• Stay up to date with
the latest E-Verify
News
E-Verify Employer Agents - Manage Clients
As a program administrator for an EVerify employer agent, you manage important
information about your clients from the
Clients navigation menu option.
On the Clients Company screen you can:
• Search and View Existing Clients
• Close Company Accounts
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both general users and program
administrators for E-Verify employer agents
can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue
An email is sent to the MOU signing authority
that was assigned during enrollment. Your
client will need to electronically sign their
MOU once the client receives the email. The
client has 7 federal business days to view, sign
or decline the MOU. If the client accidentally
declines the MOU or the link expires, you can
resend the request for the client to sign the
MOU.
For more information, review the EVerify User Manual for E-Verify Employer
Agents found in View Essential Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the
following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases
in E-Verify, the MOU must be
electronically signed or manually
uploaded. The next screen provides
additional information.
• Instructions on how to navigate each
function is detailed in the E-Verify User
Manual for E-Verify Employer Agents
located in View Essential Resources.

Delete – covered under ‘Manage Client – Add
New Client’

Program Admininstrator - Manage Company
Account
As a program administrator, you manage
important information about your company
and users with the Company Account
navigation feature. This feature includes:
•
•
•

Edit Company Profile
Mange Users
Close Company Account

The next screens provide additional
information.

Manage Company Account - Edit Company
Profile
The Company Profile screen allows you to
view and/or edit the current information
entered when your company enrolled in EVerify.
Click the edit option under the section you
wish to modify.
To view your memorandum of understanding,
click View Current MOU.
Manage Company Account – Edit Company
Profile Fields Table
On your client company screen, you can
update any of the fields outlined in the table
below:
FIELD NAME
Company
Name
Doing Business
As (DBA) Name

Employer
Identification
Number (EIN)

DESCRIPTION
Company/entity enrolled
in E-Verify.
The Doing Business As
(DBA) Name is the name
under which a
company/entity
operates. The DBA is
visible to the public, but
is not the legal,
registered name of that
organization.
An Employer
Identification Number
(EIN) is also known as
the Federal Tax
Identification Number
and is used to identify a

Unique Entity
Identifier (UEI)

DUNS Number

Total Number
of Employees
NAICS Code(s)

business entity. An EIN is
required for an employer
to enroll in E-Verify.
Employers who do not
have an EIN can apply
online with the IRS to
receive an EIN
immediately.
A UEI is a 12-digit
alphanumeric identifier
that is provided by
SAM.gov to all entities
who register to do
business with the federal
government. Learn more
about the UEI.
A DUNS number is a
unique, 9-digit identifier
issued and maintained
by Dun & Bradstreet that
can help verify the
existence of a business
entity. Learn more about
the DUNS Number.
Indicate total number of
company/entity
employees from 1 to
10,000 and over.
The North American
Industry Classification
System (NAICS) classifies
businesses by industry to
collect, analyze, and
publish statistical data
related to the U.S.
business economy. A
three-digit NAICS code is
required for an employer
to enroll in E-Verify.

Employer
Category

Category that best
describes your
organization.
Physical
Location where cases are
Address
created.
Mailing
Company's/entity’s
Address
mailing address. If this
address is different from
the physical location, use
this field to make the
necessary changes.
Hiring Sites
A hiring site is the
location where
employees are hired and
they complete Form I-9.
Manage Company Account - Edit Company
Profile – Point of Contact
You must have at least one person in your
company assigned as a point of contact for EVerify.
The MOU signatory will be added on your
accounts during the enrollment process as the
point of contact on the E-Verify account.
To update the point of contact, follow the
steps outlined in the E-Verify User Manual
for E-Verify Employer Agent found in View
Essential Resources.
Delete – covered under ‘View Existing
Clients’

Delete – covered under ‘View Existing
Clients’

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage
your company’s, or entity’s, list of hiring sites.
From Company Account, click Company
Profile.
From the Company Profile screen select Edit
Hiring Sites.
Review the Total Hiring Sites section and
select the hiring site to be edited. You can
review, edit or delete an existing hiring site.
Select Add Hiring Site and enter the street
address, city, state, and zip code and click Add
Hiring Site to add your hiring sites one at a
time.
OR
Select Bulk Upload to add multiple hiring sites
by uploading a file. The bulk upload function
allows you to add multiple hiring sites by
uploading a file.
For more information review the E-Verify
User Manual found in View Essential
Resources.

Manage Company Account – Add New User
Enrolled accounts can assign their users with
different permissions and functions.
There are two types of users: Program
Administrators and General Users.
You can also create Web Services credentials
that will provide developer access to a suite of
features that can be integrated into
proprietary software.
To review more detailed permissions of the
user roles and Web Service access, please
read more here.
When they open the drop-down menu under
User Role, Web Services Access is also an
option
Enter the user information including the email
address, last name, first name and phone
number and click Next.
E-Verify will automatically generate an Access
ID for the user. Users may accept the system
generated access ID or create their own. To
accept the system generated ID, they click
Submit New ID.
To create their own user ID, delete the system
generated user ID and type a desired user ID.
The user ID must be exactly eight
alphanumeric characters (letters and
numbers) and is not case sensitive.
When they are finished, click Submit New ID.

Manage Company Account – Manage Users
Manage Users allows you to view, search and
maintain the general users and program
administrators assigned to your company or
entity.
From Company Account, Click Manage Users.
The Users page allows you to manage your
users’ accounts.
You can:
• View Web Services Access and Add
Access;
• Search by User ID, First and Last Name;
• Filter by User Roles and/or User Status;
• View users whose password change is
required or is pending reactivation;
• Edit user information; and/or
• Delete users.
You can also add users by clicking + Add User.
Delete now on View Existing Users

Manage Company Account – Close Company
Account
As a program administrator, you can close
your company's, or entity’s, account with EVerify.
From the Close Company Account page:
Review the information about the company’s
or entity’s account to be closed (termination),
note the prepopulated account closure
request date, provide account closure request
reason, and click Next.
If you do not want to request closure of for
this account at this time, click Cancel.

Reports
On the home page, above the welcome
banner, Click Reports.
Select the report you want to create from the
options available.
A description of the report is provided on the
report screen.
For more information review please review
the E-Verify User Manual.

Congratulations! You have completed Lesson
5 of the Program Administrator Tutorial for EVerify Employer Agents. You should now be
able to:
•

•
•

•

Understand the role of program
administrator in support of your
company's, or entity’s, users
Recognize requirements to create a
password
Use your navigation menu
Manage the information in clients and
company account information

EEA PA FC Lesson 1

Current

Updated Content

Updated Image

Welcome to the E-Verify Tutorial
This tutorial is designed for program administrator E-Verify
Employer Agents of Federal Contractors that participate in
E-Verify.
In this section, you can review any of the completed tutorial
lessons or retake the knowledge test that was required to
start using E-Verify. This tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA mismatches
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results

Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify
tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the program administrator tutorial
for E-Verify Employer Agents of Federal Contractors. In this
lesson, you will learn about:
•
•
•
•
•
•
•

E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•
•

Describe the background and overview of E-Verify, the
Federal Contractor and the E-Verify Employer Agent
Carry out and comply with rules, responsibilities and
guidelines for protecting privacy and personal
information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they relate to
E-Verify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which required
the Department of Homeland Security (DHS) and Social
Security Administration (SSA) to develop an employment
eligibility confirmation process now known as E-Verify.
The Federal Acquisition Regulation (FAR) final rule requires
that as of September 8, 2009, federal contractors with
contracts containing the FAR E-Verify clause must use EVerify as a condition of their contract. Click FAR E-Verify
Clause: 48.C.F.R. 52.222-54 to learn more.
E-Verify Overview
E-Verify is an internet-based service that electronically
confirms the identity and employment eligibility of newly
hired employees to work in the Unites States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are required to
enroll in and use E-Verify as a condition of federal
contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for
example, as a condition of business licensing, may also be
required to participate in E-Verify. In addition, an employer
may be required to participate in E-Verify pursuant to a
court order.
E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person, company, or
other entity that provides the service of using E-Verify to
confirm employment eligibility of employees of third-party
employers (or clients).

Clients are required to complete Form I-9, Employment
Eligibility Verification, for all new employees and must
follow the guidelines set forth in the MOU for Employers
Using an E-Verify Employer Agent (or client MOU).
How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify
can access to verify the identity and employment eligibility
of each newly hired employee and/or employee assigned to
a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect the
privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for the
purposes outlined in the MOU.
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing of EVerify records that are over 10 years old. This minimizes
security and privacy risks associated with U.S. government
retention of PII.
Failure to properly protect employee information can result
in identity theft or fraud and can cause considerable
inconvenience, harm or embarrassment to the employees
or employer affected.

Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information
and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure
that unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users have
access to this information.
• Discuss E-Verify results in private.
Ensure that all case results including mismatches and
Final Nonconfirmations are discussed in private with
the employee.
REMINDER
You must ensure that all personally identifiable information
(PII) is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual, Supplemental Guide
For E-Verify Employer Agents and this tutorial.
The next screens outline some of the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:













Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation
and the Right to Work posters in English and Spanish.
You may also display the posters in other languages
provided by DHS.
Complete Form I-9 for each newly hired employee
before creating a case in E-Verify.
Obtain a Social Security number from each newly hired
employee on Form I-9.
Ensure that Form I-9 List B identity documents have a
photo.
Create a case for each newly hired employee no later
than the third business day after he or she starts work
for pay.
Enter the employee’s email address in E-Verify if it was
provided on Form I-9.
Provide each employee with notice of and the
opportunity to take action on a mismatch by
downloading the Further Action Notice and providing it
to the employee before referring the case.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify
User Manual for Employers and the E-Verify Supplemental
Guide for Federal Contractors located in View Essential
Resources.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities - Notice to Employees of EVerify Participation
You MUST notify ALL employees of your participation in EVerify:
•

•

•

•

Provide the following posters to your company
locations:
• Notice of E-Verify Participation; and
• Right to Work.
Ensure all locations display the posters (in both English
and Spanish) in a prominent place that is clearly visible
to all current and prospective employees, electronically
or in hard copy.
Replace the participation posters when updates are
provided by DHS to ensure employees, applicants, and
the public to have the most recent and complete
information regarding E-Verify.
E-Verify recommends providing a copy of these posters
with job application materials, either electronically or in
hard copy.

Rules and Responsibilities – E-Verify Employer Must Not:
E-Verify Employer Agents participating in E-Verify Must
Not:
•
•

•

•

Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I-9
List B document the employee chooses to present must
contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin,
citizenship, or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except

•

•

in certain instances such as employees of federal
contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an
employee because of a mismatch, until the mismatch
becomes a Final Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Civil Rights and Civil Liberties
Employee rights must be protected. The next screens
discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
•
•
•

Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Ensure your clients give notice to employees regarding
their participation in E-Verify and employee rights.
Create a case for a newly hired employee only after
your client has completed Form I-9.

•
•
•

Take steps to ensure the privacy of employees by
protecting their personal information and to secure the
password you use to access E-Verify.
Discuss employment eligibility issues with people
directly concerned with the information and limit these
conversations to the relevant case details.
Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify
employment eligibility.
• Use E-Verify selectively.
Protecting Civil Rights and Civil Liberties: The Department
of Justice’s Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination
provision, found at 8 U.S.C. § 1324b, requires employers to
apply Form I-9 and E-Verify rules consistently, regardless of
an employee’s citizenship, immigration status or national
origin. The Immigrant and Employee Rights Section (IER) of
the U.S. Department of Justice Civil Rights Division enforces
this law.
Employers that discriminate in their use of E-Verify may
be in violation of this law.
For more information on how to avoid discrimination,
contact IER’s Worker Hotline at 800-255-7688 (TTY: 800237-2515) or visit justice.gov/ier.
No image

Civil Rights and Civil Liberties – US Equal Employment
Opportunity Commission (EEOC)

You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identify, and sexual orientation), national origin, age (40 or
older), disability, or genetic information.
Employers that discriminate in their use of E-Verify may
be in violation of this law.
For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or visit
eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Have your client display the DHS E-Verify Participation and
DOJ Right to Work posters so prospective employees and
new hires will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
•

•
•

•
•

Do not treat applicants or employees differently based
on their citizenship or immigration status, or based on
their appearance, language, accent, or other national
origin indicator.
Do not ask an employee to show a specific document
to prove their citizenship or immigration status for the
Form I-9 process or for the E-Verify process.
Do not request additional or different documents than
are required to verify employment eligibility and
identity, reject reasonably genuine-looking documents
or specify certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’
citizenship, immigration status, or national origin.
Do not, based on an employee’s citizenship status or
national origin, take adverse action against an
employee because of a mismatch or because the
employee’s case is pending with the DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment with
no civil or criminal liability as noted in Responsibilities of
the Employer, Article II, Section A paragraph 13 of the
MOU. The case can be treated as a Final Nonconfirmation,
and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to take action to resolve a mismatch as you would
treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers and this
tutorial.
Federal contractors with the FAR E-Verify clause have
specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify
• Subcontractors and others
For detailed information on the guidelines and time
periods, click View Essential Resources and review the EVerify Supplemental Guide for Federal Contractors.

Federal Contractor Requirements – Form I-9 and E-Verify
All employers in the United States are required to complete
Form I-9 no later than the third business day after their
employees start work for pay and keep a record of Form I-9
on file. This requirement does NOT change for federal
contractors enrolled in E-Verify.
There are specific rules and procedures for federal
contractors participating in E-Verify. These are described on
the next screens.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9 regardless
of whether they are assigned to a federal contract.
Employers must comply with Form I-9 procedures found in
the M-274 which is found in the View Essential Resources
link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9 that
other E-Verify employers do not have.
For detailed information, click View Essential Resources and
review the Supplemental Guide for Federal Contractors, 2.1
Verifying New Employees using Form I-9.

Federal Contractor Requirements – Verifying Existing
Employees using Form I-9
Federal contractors must follow specific rules which relate
to Form I-9 and existing employees.
To comply with the FAR rule, you must verify all new hires
and existing employees assigned to a covered contract. You
may also choose to verify your entire workforce.
For detailed information, click View Essential Resources and
review the Supplemental Guide for Federal Contractors, 2.2
Verify Existing Employee using Form I-9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 no later than the third business day after
their employees start work for pay and keep a record
of Form I-9 on file. This requirement does NOT change for
employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of confirming that their employee’s Form I9 information matches official government records that EVerify can access, thereby ensuring a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I9 in its entirety. Providing a Social Security number (SSN)
on Form I-9 is usually voluntary but newly hired employees
of employers participating in E-Verify are required to
provide an SSN on Form I-9. Therefore, all newly hired
employees, including seasonal, temporary, and rehires,
MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from the SSA. This can delay the 3day requirement to create a case in E-Verify. Employers
must note the reason for this delay on the employee's Form
I-9 during the verification process. You must create a case
in E-Verify as soon as the employee has received an their
SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, you must examine
documents that prove the identity and employment
eligibility of the newly hired employee.
Important: You may NOT specify which document(s) from
the list of acceptable documents on Form I-9 and employee
may choose to present.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves
identity, and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process
begins with a completed Form I-9. The information from
Form I-9 is then entered into E-Verify and a case result is
provided.
Case results inform you of the status of the E-Verify case as
well as your client’s employee's work eligibility. Case results
can be initial, interim, or final.
If you determine the information is the case is incorrect,
close the case and create a new case with correct
information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered
in E-Verify to official government records that E-Verify can
access.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into E-Verify,
E-Verify promptly provides you an initial case result. An
initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched with official records. Case
will automatically close. No action
needed.
Tentative
Information does not initially match
Nonconfirmation
official government records.
(Mismatch)
Additional action is required.
E-Verify Needs
DHS could not immediately verify
More Time
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on initial case results and next steps are
addressed throughout this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or
Information did not match official
SSA Tentative
government records. Additional
Nonconfirmati
action is required.
on (Mismatch)
DHS could not immediately verify the
data and needs more time. This case
E-Verify Needs
is referred to DHS for further action.
More Time
No action is required until further
notice from E-Verify.
DHS and/or
SSA Case in
Continuance

The employee has contacted DHS or
visited an SSA field office, but more
time is needed to determine a final
case result. No action is required until
further notice from E-Verify.

Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed.
You must close every case to complete the E-Verify process.
An overview of the final case results is listed in the table
below.
Final Case
Results
Employment
Authorized

Overview
The employee's information
matched with official records. Case
will automatically close. No action
needed.

DHS and/or
E-Verify cannot verify an employee's
SSA Final
employment eligibility. You may
Nonconfirmati
close the case.
on
This case cannot continue because
the expiration date entered for the
Close Case and employee's U.S. Passport, Passport
Resubmit
Card or driver's license is incorrect.
Close the case in E-Verify and create
a new case.
Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout this
tutorial.

Summary
Congratulations! You have completed Lesson 1 of the
Program Administrator Tutorial for E-Verify Employer
Agents of Federal Contractors. You should now be able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify and E-Verify Employer Agent
Overview
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information
Recognize Civil Rights and Civil Liberties
Identify E-Verify and federal contractor requirements
Recognize Form I-9 procedures and how they relate
to E-Verify
Recognize the verification process and case results

EEA PA FC Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Updated Image

Initial Verification
Welcome to Lesson 2 of the E-Verify Program Administrator Tutorial EVerify Employers Agents of Federal Contractors. In this lesson, you will
learn about:
•
•
•

E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.

The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out
Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and therefore, may not have a case created in E-Verify based on this
employment.
Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.

Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E-Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is
selected, E-Verify requires you to type the reason in the Reason for
Delay text box and click Continue.

REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•
•
•
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
To continue with a previously created open duplicate case, click
Continue Case.
If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.

Enter Form I-9 Information – Review Case
In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will
automatically close without being submitted.
Delete OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
Yes, this photo matches - The photo on the employee's actual document
or a copy matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the
photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records. Case will
automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records. Additional
action is required.
E-Verify Needs More Time DHS cannot verify the data and needs
more time. This case is referred to DHS for
further action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot verify an employee's employment
eligibility. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the Program
Administrator Tutorial for E-Verify Employer Agents of Federal Contractors.
You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results.

EEA PA FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Interim Case Results
Welcome to Lesson 3 of the E-Verify Program Administrator Tutorial. In this lesson, you
will learn about these E-Verify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and SSA Tentative Nonconfirmation (Mismatch);
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process
Verification Process - Interim Verification Case Results
An interim case result requires additional action before E-Verify can provide you with a
final case result.
•
•
•

An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records. Additional action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further action. No
action is required until further notice from EVerify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you and/or the
employee. Additional information on interim case results and next steps are addressed
throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA)
mismatch means that the employee's information does not match official government
records.
A mismatch does NOT necessarily mean that the employee is not authorized to work in
the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-number and/or I-94 number are incorrect in
DHS records
U.S. Passport, Passport Card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client, and
the employee.
E-Verify employer agent, client and employee must complete the following steps in EVerify within 10 federal government working days after issuance of the mismatch result:
•
•
•
•

•

•

Notify your employee of their mismatch result as soon as possible within the 10 days.
Give your employee a copy of the Further Action Notice.
Review the Further Action Notice with your employee in private and have them
confirm whether the information listed is correct.
If the information is incorrect, close the case and select the statement indicating the
information was not correct. After the case is closed, create a new case for your
employee with the correct information.
If the information is correct, the employee will decide whether to take action on the
mismatch. Tell your employee they have 10 days from issuance of the mismatch to
notify you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.

The next screens walk you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch
process. The next screens take you through the steps listed below:
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized
to work in the United States. You MUST provide the employee the opportunity to take
action to resolve the mismatch. Employers may not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action against an employee because of
the mismatch, until the mismatch becomes a Final Nonconfirmation.

Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to have your client notify their employee of their mismatch result as soon
as possible within the 10 days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click Download Further Action
Notice.
Send the Further Action Notice to your client and instruct them to review the Further
Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify
under View Essential Resources, accessible on your user home screen.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee’s decision to take action to resolve the mismatch
or not take action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and
acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•
•

Have the employee indicate on the Further Action Notice whether they will take
action to resolve the mismatch.
Ensure that you and the employee sign and date the English version of the Further
Action Notice.
Give the employee a copy of the signed Further Action Notice in English and attach
the original to the employee's Form I-9.
If the employee chooses to take action to resolve the mismatch, make the appropriate
selection on the case and click Continue.
Download the Referral Date Confirmation and provide a copy to the employee. The
Referral Date Confirmation provides the date by which the employee must call DHS
and/or visit SSA. The employee should bring the Further Action Notice when they visit
a SSA field office.

•

If your employee chooses to not to take action to resolve the mismatch or does not
give you their decision by the end of the 10th federal government working day after EVerify issued the mismatch, then you close the case and may terminate the employee.

A sample of the Further Action Notice is available in View Essential Resources.
Mismatch – Refer Employee or Close Case
• Ask the employee if they will choose to take action to resolve the mismatch or not and
indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.
•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee
understands that action must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee
understands that this cannot be undone and choosing not to take action could
result in termination of employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide
a copy of the employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo
document with a photo displayed during creation of the E-Verify case. This helps ensure
that the document the employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551); and
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front
and back of the document (or in the case of a U.S. passport, copy the Passport ID screen
and the Passport Barcode page) and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the
employee’s actual document or a copy of the employee’s document and determine if the
photos are reasonably identical. The photos should be identical with only minor variations
in shading and detail based upon the age and wear of the employee’s document.
Do not compare the photo displayed by E-Verify to the actual employee. Employers
should have directly compared the photo on the document to the employee during Form
I-9 completion and prior to creating the E-Verify case. Photo Matching - Process Overview
provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the
employee’s document. You will check the appropriate answer:
Yes, this photo matches - The photo on the employee's actual document or copy
of the document matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the photo
displayed by E-Verify;
• No, this photo does not match - The photo on the employee's actual document or
copy of the document does not match the photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to compare
with the employee’s document provided. This option should be selected when EVerify either displays no photo or it displays an image of something other than a
photo of a person, such as an image of a document.
E-Verify Photo Matching – Case Results
•

• For most documents presented, E-Verify requests an image of both the front and back.
If the document is a U.S. passport or passport card, E-Verify will request an image of the
Passport ID screen and the Passport Barcode page.
• If you select No, this photo does not match or No photo displayed, E-Verify prompts you
to upload a photo of your employee’s document and click Continue.
•  If you select Save & Exit, any uploaded documents will not be saved and must be
uploaded again.
Click Continue or SAVE & Exit.

Each case result requires different actions or steps to continue or close the case. These
actions are outlined in each case result section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information.
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case
and you indicate the employee will take action to resolve this case in E-Verify, print the
Referral Date Confirmation and send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and
provides the employee the date by which they must contact DHS and/or visit a SSA field
office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to
SSA if they choose to visit an SSA field office.

Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the
mismatch process.
YOUR ACTION
• Notify your employee of their mismatch result as soon as possible within the 10 da
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Keep original signed Further Action Notice on file with Form I-9.
• If employee chooses to take action to resolve the case, refer employee.
• Print the Referral Date Confirmation and provide it to the employee.
• If prompted, attach and upload a copy of employee's Form I-9 photo document (fro
to E-Verify.
• If your employee does not give you their decision by the end of the 10th federal go
working day after E-Verify issued the mismatch, then you close the case and may te
employee.
THE CLIENT'S ACTION
• Review the Further Action Notice privately with the employee as soon as possible with
government working days after E-Verify issued the mismatch case result.
• Have the employee indicate whether they will take action to resolve the mismatch on t
Action Notice.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after their employee has indicated their choice
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee’s Form I-9.
• Send a copy of the Further Action Notice to you (the E-Verify employer agent).
• If the employee chooses to take action to resolve the mismatch, provide them with the
Date Confirmation.
THE EMPLOYEE'S ACTION
• Decide to take action or not to resolve their mismatch within 10 days of issuance a
decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
• Take next action based on decision to take action to resolve case or not.
• If the employee decides to take action to resolve the mismatch, contact DHS or visi
office with a copy of the Further Action Notice within 8 federal government workin

Mismatch - Check for Case Status Updates
Once your client informs the employee that the case is referred, you have completed the
mismatch process.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
You or your client may NOT ask the employee for additional evidence or confirmation that
DHS and/or SSA resolved their case.
NOTE: You can select Cases to search for your case.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and
does not require action by you.
DHS could not immediately verify the data and needs more time. E-Verify automatically
sends this case to DHS for further action. No action is required until further notice from EVerify.
DHS usually responds within 3 federal government working days with an updated case
result through Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.

DHS or SSA in Continuance
An DHS or Case in Continuance means that the employee has contacted DHS or visited an
SSA field office, but more time is needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation.
E-Verify provides a case result update through case alerts on your user home page.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or
take any other adverse action against an employee because of the mismatch or because
the employee’s case is pending with DHS and/or SSA, until the mismatch becomes a Final
Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the General User Tutorial for EVerify Employer Agents of Federal Contractors. You should now be able to:

•
•
•

•

Complete an DHS or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA PA Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•

Complete the Verification Process
Final Case Results
Close Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify Program Administrator
Tutorial. In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with offical government records. It's that
easy!
Your next step is to record the E-Verify case number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases that resullt in Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS and/or SSA Final Nonconfirmation case result means that
E-Verify cannot verify an employee's employment eligibility. If
the employee chose to try to resolve a mismatch, it can also
mean that the employee did not contact DHS or visit an SSA field
office within 8 federal government working days.
You may terminate employment based on a case result of DHS or
SSA Final Nonconfirmation.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
REMINDER: You may not ask the employee for additional
evidence or confirmation that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you have typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.
• Click Create New Case to create a new case or click
Continue to be redirected to view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the
expiration date entered for the employee’s U.S. Passport,
Passport Card, or driver’s license is incorrect. A new case must be
created for this employee. To do this, close the case and create a
new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.
Case Alerts
Case alert boxes with important information about your cases
appear under the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page

You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
The case alert is a notification that an employee's Employment
Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to re-verify the
employee by updating Section 3 of Form I-9. The employee
cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the Program
Administrator Tutorial for E-Verify Employer Agents of Federal
Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEV PA FC Lesson 5

Current

Update
Lesson 5: Program Administrator Account
Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Program Administrator Account Administration
Welcome to Lesson 5 of the Program Administrator
Tutorial for E-Verify Employer Agents of Federal
Contractors. In this lesson, you will learn about
these E-Verify topics:
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports

Image

Learning Objectives
Upon completing this lesson, you should be able to:
Understand the role of program administrator
Recognize requirements to create a password
Use your navigation menu
Manage the information in My Clients and My
Company
Overview of User Roles
•
•
•
•

A user role determines the functions and permissions
you have when you log into E-Verify. There are 2 user
roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program administrator. Every
E-Verify participant is required to have at least one
program administrator.
As a program administrator, you:
• Create and manage cases in E-Verify
• Add and delete user accounts
• Create and manage client accounts
• Oversee cases created by the company’s or
entity’s users
• Create reports
• Update company profile information, including
points of contact
• Unlock passwords for user(s)

This lesson provides additional detail on how to
perform the functions listed above.
Program Administrator - Create a Password
The first time you log in to E-Verify, you are prompted
to change your password.
Passwords are case-sensitive, different from the
assigned user ID, and have the password
requirements below to create a new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following: !
@$%*()?:;{}+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from
the prior password.
Example: IL!keH2O
IMPORTANT:
• E-Verify will prompt you to change your password
every 90 days.
• If you think your password has been
compromised, you must change your password
immediately. To change your password, access
the user profile options from the drop-down
menu under your username in the top right
corner of the account.

Program Administrator – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any
person, pet, child, or fictional character, nor any
employee ID number, Social Security number,
birth date, phone number or any information that
could be readily guessed about the creator of the
password
Contain any simple pattern of letters or numbers,
such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your E-Verify
password. Every E-Verify user must have their own
unique user ID and password.

Program Administrator – Password Help
If you try to log in with an incorrect password
three consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change
your password using the link Forgot
Password on the user log in screen.
o If you are unable to change your
password with Forgot Password link,
contact another program administrator in
your company or entity.
• Each user must create password challenge
questions.
o You will need to correctly answer these
questions to reset your password if you
ever forget it.
Important:
• E-Verify will prompt you to change your password
every 90 days.
• To comply with federal security guidelines, USCIS
is required to deactivate any user ID that has not
been accessed within the past 270 days. A
deactivated user ID will not affect the status of
your E-Verify account.
•

Program Administrator E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
Welcome Back banner with your name and company,
or entity listed.
Case alert boxes with important information about
your cases are under the welcome banner, including
Cases to be Closed, Cases with Updates, Cases with
Expiring Authorization Docs and Recently Auto-Closed
Cases.
Convenient quick links in gray boxes are directly
below the case alert boxes, including Create New
Case, Search Cases, View Resources and Contact Us.
Below the quick links, you will find the E-Verify News
section that keeps you up to date on the latest and
greatest with E-Verify.
The next slides will help you become familiar with the
links found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Function
Employer Agent Home Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit Report
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News

• Contact Us
• Company Account
• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Account
Options

Case alerts boxes are located below the welcome
banner:
Link
Case
Alert
Cases to
be
Closed

Cases
with
Updates

Cases
with
Expiring
Doc

Recently
Auto –
Closed
Cases

Function
• The case alert boxes bring attention
to cases that need action or
provide important information
regarding your cases.
• Any case created in E-Verify and
assigned an E-Verify case number
must eventually be closed.
• The Cases to be Closed case alert
provides quick access to all cases
that need to be closed.
• All open cases that have had a
change in case result.
• All cases must eventually be closed.
This case alert is an easy way to
manage these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action
is required in E-Verify.
• This alert will only appear if the
document the employee presented
for the original E-Verify case was
either an Employment
Authorization Document (Form I766) or an Arrival/Departure
Record (Form I-94).
• The Recently Auto-Closed cases
case alert provides quick access to
all cases that were automatically

closed after receiving an
Employment Authorized result.
• This is notification your case was
closed. Be sure to record the EVerify case number as required on
Form I-9 or print the case details
page and attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the
Case Alert boxes:
Quick Link
Create New Case

Function
• Create new E-Verify
cases
Search Cases
• Search Cases
View Resources
• Access E-Verify
Resources
Contact Us
• Contact E-Verify
E-Verify News
• Stay up to date with the
latest E-Verify News
E-Verify Employer Agents - Manage Clients
As a program administrator for E-Verify employer
agents, you manage important information about
your clients from the navigation menu option Clients.
On the Clients Company screen you can:
• Search and View Existing
• Terminate Companies
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both general users and program administrators for EVerify employer agents can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue.
An email is sent to the MOU signing authority
assigned during enrollment. Your client will need to
electronically sign the MOU once the client receives
the email. The client has 7 federal business days to
view, sign or decline the MOU. If the client
accidentally declines the MOU or the link expires, you
can resend the request for the client to sign the MOU.
For more information review the E-Verify User
Manual for E-Verify Employer Agents found in View
Essential Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases in EVerify, the MOU must be electronically signed or
manually uploaded. The next screen provides
additional information.
• Instructions on how to navigate each function is
detailed in the E-Verify User Manual for EVerify Employer Agents located in View Essential
Resources.
Delete – covered under ‘Manage Client – Add New
Client’

Program Admininstrator - Manage Company Account
As a program administrator, you manage important
information about your company and users with the
Company Account navigation feature. This feature
includes:
•
•
•

Edit Company Profile
Mange Users
Close Company Account

The next screens provide additional information.
Manage Company Account - Edit Company Profile
The Company Profile screen allows you to view and/or
edit the current information entered when your
company, or entity, enrolled in E-Verify.
Click the edit option under the section you wish to
modify.
To view your MOU, click View Current MOU.

Manage Clients – Edit Company Profile Fields Table
On your client company screen, you can update any of
the fields outlined in the table below:
FIELD NAME
Company
Name
Doing
Business As
(DBA) Name

DESCRIPTION
Company/entity enrolled in EVerify.
The Doing Business As (DBA)
Name is the name under which a
company/entity operates. The
DBA is visible to the public, but is
not the legal, registered name of
that organization.
Employer
An Employer Identification
Identification Number (EIN) is also known as
Number
the Federal Tax Identification
(EIN)
Number and is used to identify a
business entity. An EIN is
required for an employer to
enroll in E-Verify. Employers who
do not have an EIN can apply
online with the IRS to receive an
EIN immediately.
Unique
A UEI is a 12-digit alphanumeric
Entity
identifier that is provided by
Identifier
SAM.gov to all entities who
(UEI)
register to do business with the
federal government. Learn more
about the UEI.
DUNS
A DUNS number is a unique, 9Number
digit identifier issued and
maintained by Dun & Bradstreet
that can help verify the existence
of a business entity. Learn more
about the DUNS Number.
Total
Indicate total number of
Number of
company/entity employees from
Employees
1 to 10,000 and over.

NAICS
Code(s)

The North American Industry
Classification System (NAICS)
classifies businesses by industry
to collect, analyze, and publish
statistical data related to the U.S.
business economy. A three-digit
NAICS code is required for an
employer to enroll in E-Verify.
Employer
Employer category that best
Category
describes your organization.
Physical
Location where cases are
Address
created.
Mailing
Company's/entity’s mailing
Address
address. If this address is
different from the physical
location, use this field to make
the necessary changes.
Hiring Sites
A hiring site is the location where
employees are hired and they
complete Form I-9.
Manage Company Account – Edit Employer Category
To update company profile information, as a federal
contractor, follow the steps outlined below.
• From the Company Account, Company Profile
screen Click Edit Employer Category section.
• From the Edit Employer Category under Which
category best describes your organization? Select
the category that best describes your
organization.
• Select your organization Federal Contractor type.
• Select your organization Federal Contractor with
FAR E-Verify Clause type.
• Select which employees your organization will
verify.
Click Save to submit your modifications.

Manage Company Account – Federal Contractor Type
If you selected Institution of Higher Education, State
or Local Government, Federally Recognized Indian
Tribe or Surety, the following options will appear for
your selection:
• Employees assigned to a covered federal contract
only: As an Institution of Higher Education, a State
or Local Government, a Federally Recognized
Indian Tribe or a Surety, you only need to verify
employees (both new and existing) assigned to a
covered federal contract. By selecting this option,
you have elected to only verify employees
assigned to a federal contract as required by the
regulation.
• Employees assigned to a covered federal contract
and new hires throughout the organization: As an
Institution of Higher Education, a State or Local
Government, a Federally Recognized Indian Tribe
or a Surety, you are only required to verify
employees assigned to a covered federal contract.
However, you have the option to verify all of your
company's or entity’s new hires in addition to
those employees assigned to a covered federal
contract.
Select Next to submit your updates.
Manage Company Account – Decide which
employees the employer will verify.
To comply with the FAR E-Verify clause, a federal
contractor must verify all new hires and existing
employees assigned to the federal contract.
Federal contractors may also opt to verify their entire
workforce with E-Verify.
You must decide which employees the employer will
verify:

•

OR
•

All new hires and all existing employees assigned
to a federal contract: Federal contractors who
select this option will be required to verify all new
hires (throughout the company or entity) and all
existing employees who are assigned to their
federal contracts.
Entire workforce (all new hires and all existing
employees throughout the entire company or
entity): You should select this option only if you
wish to verify your entire workforce. By selecting
this option, you are providing notification to DHS
that you have elected to verify your entire
workforce.

NOTE: If you choose Entire Workforce at the time of
enrollment or when updating your Company
Information page, you must verify all existing
employees except those that are exempt from EVerify as described in E-Verify Supplemental Guide for
Federal Contractors, Section 3.3 found in View
Essential Resources. You are not permitted to change
this decision once you begin verifying your existing
workforce.
NOTE: For more information, review the information
in the E-Verify Supplemental Guide for Federal
Contractors found in View Essential Resources.
Manage Company Account - Edit Company Profile –
Point of Contact
You must have at least one person in your company
or entity assigned as a point of contact for E-Verify.
The MOU signatory will be added on your accounts
during the enrollment process as the point of contact
on the E-Verify account.
To update the point of contact, follow the steps
outlined in the E-Verify User Manual for E-

Verify Employer Agent found in View Essential
Resources.
Delete – covered under ‘View Existing Clients’

Delete – covered under ‘View Existing Clients’

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage your
company’s/entity’s list of hiring sites.
From Company Account, click Company Profile.
From the Company Profile screen select Edit Hiring
Sites.
Review the Total Hiring Sites section and select the
hiring site to be edited. You can review, edit or delete
an existing hiring site.
Select Add Hiring Site and enter the street address,
city, state, and ZIP code and click Add Hiring Site to
add your hiring sites one at a time.

Manage Company Account – Add New User
Enrolled accounts can assign their users with different
permissions and functions.
There are two types of users: Program Administrators
and General Users.
You can also create Web Services credentials that will
provide developer access to a suite of features that
can integrate into proprietary software.
To review more detailed permissions of the user roles
and Web Service access, please read more here.
When they open the drop-down menu under User
Role, Web Services Access is also an option
Enter the user information including the email
address, last name, first name and phone number and
click Next.
E-Verify will automatically generate an Access ID for
the user. Users may accept the system generated ID
or create their own. To accept the system generated
ID, they click Submit New ID.
To create your own user ID, delete the system
generated user ID and type your desired user ID. Your
user ID must be exactly eight alphanumeric characters
(letters and numbers) and is not case sensitive.
When they are finished, click Submit New ID.

Manage Company Account – Manage Users
Manage Users allows you to view, search and
maintain the general users and program
administrators assigned to your company.
From Company Account, Click Manage Users.
The Users page allows you to manage your users’
accounts.
You can:
• View Web Services Access and Add Access;
• Search by User ID, First and Last Name;
• Filter by User Roles and/or User Status;
• View users whose password change is required or
is pending reactivation;
• Edit user information; or
• Delete users.
You can also add users by clicking + Add User.

Manage Company Account – Close Company Account
As a program administrator, you can close your
company's, or entity’s, account with E-Verify.
From the Close Company Account page:
The information about the company’s or entity’s
account to be closed, note the prepopulated closure
(termination) request date, provide account closure
request reason and click next.
If you do not want to request termination for this
account at this time, click Cancel.
Reports
On the home page, above the welcome banner, click
Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report
screen.
For more information review please review the EVerify User Manual.

Congratulations! You have completed Lesson 5 of the
Program Administrator Tutorial for E-Verify Employer
Agents. You should now be able to:
•
•
•
•

Understand the role of program administrator in
support of your company's, or entity’s, users
Recognize requirements to create a password
Use your navigation menu
Manage the information in clients and company
account information

CA Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for Corporate Administrators that participate in EVerify.
In this section, you can review any of the completed tutorial lessons or
retake the knowledge test that was required to start using E-Verify. This
tutorial covers the topics outlined below:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Corporate Administrator Overview
E-Verify User Roles Overview
E-Verify Home Page
[Review Lesson 1]
Lesson 2: Company Location Administration
Company Location Administration
Verification Locations vs. Hiring Sites
Enroll Verification Locations
Manage Company Location
Resources
[Review Lesson 2]
Lesson 3: Corporate Administrator Account Administration
Corporate Administrator Account Administration

Updated Image

Create a Password
Navigation Menu
Manage my Corporate Administration Account
Reports
Resources
[Review Lesson 3]
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Corporate Administrator Overview
E-Verify User Roles Overview
E-Verify Home Page
[Review Lesson 1]
Each user must successfully complete the online E Verify tutorial before they
create or manage cases.
Introduction
Welcome to Lesson 1 of the E-Verify Tutorial for Corporate Administrators.
In this lesson, you will learn about:
•
•
•
•
•

E-Verify Background and Overview
Privacy Statement and Guidelines
Corporate Administrator Overview
E-Verify User Roles Overview
E-Verify Home Page

Learning Objectives
Upon completing this lesson, you should be able to:
• Describe E-Verify’s background and overview
• Comply with privacy guidelines
• Describe a corporate admininstrator’s role
• Identify the different E-Verify user roles
• Recognize the E-Verify home page
E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and Immigrant
Responsibility Act (IIRIRA), which required the Department of Homeland
Security (DHS) and Social Security Administration (SSA) to develop an
employment eligibility confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically confirms the
identity and employment eligibility of newly hired employees to work in
the United States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the Federal Acquisition Regulation (FAR) E-Verify
clause are required to enroll in and use E-Verify as a condition of federal
contracting. Employers with employees in states with legislation that
requires participation in E-Verify, for example, as a condition of business
licensing, may also be required to participate in E-Verify. In addition, an
employer may be required to participate in E-Verify pursuant to a court
order.

How E-Verify Works
E-Verify works by electronically comparing the information from an
employee’s Form I-9, Employment Eligibility Verification, with official
government records that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee and/or employee
assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable information
(PII). Employers must protect the privacy of employees who submit
information to be processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for the purposes
outlined in the MOU.
E-Verify protects PII in accordance with the National Archives and Records
Administration (NARA) records retention and disposal schedule (N 1-56608-7) by annually disposing of E-Verify records that are over 10 years old.
This minimizes security and privacy risks associated with U.S. government
retention of PII.
Failure to properly protect employee information can result in identity
theft or fraud, and can cause considerable inconvenience, harm, or
embarrassment to the employees or employer affected.

Privacy Statement and Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only appropriate users handle information and create
cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that
unauthorized persons do not access to E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure
location and that only authorized users have access to this
information.
• Discuss E-Verify results in private.
Ensure that all case results including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
You must ensure that all PII is safeguarded.
Corporate Administrator Overview
The corporate admininstror account is an optional management tool that
enables an organization to manage and create reports for multiple E-Verify
Employer accounts. Corporate administrators can:
•
•
•

Oversee E-Verify Employer accounts and provide support to all
enrolled verification locations and registered users at these locations;
Enroll the employer’s verification locations in E-Verify; and
Manage the information and users that are linked to your corporate
administrator account.

A corporate administrator account on its own cannot: create, view or
manage cases in E-Verify.
Note: Users who wish to create and manage cases should enroll in an
employer account.

E-Verify Verification Locations
A verification location is where the employer’s staff takes the information
from an employee’s Form I-9 and creates a case in E-Verify. Generally, each
verification location has its own employer account. A corporate
admininstrator account is useful to an organization that plans to create EVerify cases from multiple locations and want to link these sites to a single
central account for management and reporting.
•
•
•
•
•

•

Corporate administrators are the only user role with access to the
corporate administrator account.
Each verification location (employer account) must have at least one
program administrator who provides support for general users and
manages the location’s profile.
A verification location can choose to have general users, in addition to
program administrators, who will only be able to create and manage
their cases.
Corporate administrators oversee E-Verify use and provide support to
all enrolled verification locations and users at these locations.
A corporate administrator’s primary functions are to enroll the
employer’s verification locations in E-Verify and to manage the
information and users that are linked to your corporate administrator
account.
The corporate administrator account on its own does not allow you to
create, view, or manage cases in E-Verify. If a company or entity has
only one location where they will create E-Verify cases, that company
or entity may simply enroll with an E-Verify account.

Corporate Administrator User Roles Overview
As a corporate administrator you may:
Enroll new verification locations (Employer accounts)
Update corporate and verification location profile information
Create user accounts for other corporate admininstrators and program
administrators and general users
• Create reports
• Update profile information for other program administrators, general
users, and themselves
• Unlock and/or delete user accounts
• Close corporate admininstrator and Employer accounts
Corporate Administrator User Roles
•
•
•

As a corporate administrator, it is important to know:
You CANNOT create or manage E-Verify cases
A corporate administrator account allows you to oversee E-Verify
accounts for multiple verification locations.
• Another corporate administrator in your company or entity can assist
you if you have been locked out of E-Verify due to a password issue
• You may use your corporate administrator account to enroll your
verification locations in E-Verify.
Corporate Administrator Rules and Responsibilities – Verification
Locations (Employer Accounts)

•
•

There are two user roles that can be assigned to a verification location
(Employer account):
General User
General users create, manage and close E-Verify
cases, update their user profile, change their
password and view reports.
Program
A program administrator can also create and manage
Administrator
cases in E-Verify. In addition, program administrators
add and delete user accounts, oversees cases
created by the verification location's users, creates
reports, updates company or entity profile
information and resets user passwords.

Every verification location enrolled in E-Verify is
required to have at least one program administrator.
Delete - Existing Employer Accounts
This is no longer a self-service option for a Program Admin on an existing
Employer account.

E-Verify Home Screen
Each time you log in to E-Verify you will see a welcome back banner with
your name and company or entity listed.
Directly below the welcome banner are convenient quick links in gray
boxes, including Manage Company Locations, Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Company Locations • Mange Company Locations
• Manage Company Locations Users
Reports
• Run Reports
• Run Quick Audit Report
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Corporate Account • Corporate Profile
• Manage Administrators

User Account

•
•
•
•

Summary

Close Corporate Account
User Profile
Change Password
Change Security Questions

Congratulations! You have completed Lesson 1 of the E-Verify Tutorial for
Corporate Administrators.
You should now be able to:
•
•
•
•
•

Describe the background and overview of E-Verify
Carry out and comply with guidelines for protecting privacy and
personal information
Describe the purpose of a corporate administrator account
Identify the different E-Verify user roles
Recognize the E-Verify home page

CA Lesson 2

Updated Content
Lesson 2: Company Location Administration
• Company Location Administration
• Verification Locations vs. Hiring Sites
• Enroll Verification Locations
• Manage Company Locations
• Resources

Company Location Administration
Welcome to Lesson 2 of the E-Verify Corporate Administrator Tutorial. In
this lesson, you will learn about:
•
•
•
•

Verification Locations vs. Hiring Sites
Enrolling a Verification Location
Managing Company Locations
Resources

Updated Image

Learning Objectives
Upon completing this lesson, you should be able to:
Recognize the difference between a verification location and a
hiring site
• Enroll a verification location
• Manage the information in Company Locations
• Identify the role of Corporate Administrators in support of users at
your company locations
• Terminate Company Locations
Company Location Administration
•

As a Corporate Administrator, your primary functions are to:
1. Enroll your company's verification locations in E-Verify as Employer
accounts; and
2. Manage the information and users that are linked to your Corporate
Administrator account.
3. Terminate company Locations

Verification Locations vs. Hiring Sites
There are two types of company locations in E-Verify:
• Verification locations; and
• Hiring sites.
It is important to recognize the difference between verification locations
and hiring sites to determine how to organize your company’s or entity’s EVerify accounts.
The next screen discusses verification locations and hiring sites in more
detail.

Verification Location
A verification location is where your company's or entity’s staff takes the
information from an employee's Form I-9 and creates a case in E-Verify.
This is where General Users and Program Administrators create cases
in E-Verify.
Generally, each verification location has its own Employer account.
However, it is important to know that:
•

If your company or entity has staff at more than one location, and each
one uses E-Verify, then each location is considered a verification
location.

OR
• If your company or entity centralizes the use of E-Verify to certain
locations, then only those locations are considered verification
locations.
Hiring Site

A hiring site is the location where the employer hires employees and they
complete Form I-9. If your company or entity creates cases in E-Verify at the
same location, it is a verification location and a hiring site.
Companies and entities may individually select which hiring sites participate
in E-Verify. This means that if you decide to have a hiring site participate in
E-Verify, you must verify all newly hired employees for that hiring site. If
you decide not to have a hiring site participate, you are not permitted to
verify any employees at that location.

Enroll Verification Locations
As a corporate administrator, you may enroll your new verification
locations in E-Verify.
To enroll a verification location, from Company Locations click Manage
Company Locations.

Add New Company Location – Choose Account Access
From Company Locations click Manage Company Locations and select Add
New Company. Add the account access method that best describes how
you company or entity plans to use E-Verify and click Next.
To learn more, click the arrow on the right of each option.

Add New Company Location – Employer Category
From the Employer Category page, select the employer category that best
describes your organization and click Next.

Add New Complany Location – Company Information
From the Company Information screen enter the company information
including the company name, employer identification number, street
address, total number of employees and NAICS code and click Next.

Add New Company Location – Hiring Sites
From the Hiring Sites page select Add Hiring Site and enter the street
address, city, state, and zip code and click Add Hiring Site to add your hiring
sites one at a time.
OR
Select Bulk Upload to add multiple hiring sites by uploading a file.
To use the bulk upload function, you must create a comma separated value
(.csv) file with the hiring site addresses.
• If you need to create a .csv file, click Download CSV Template to open a
pre-formatted .csv file. Add the hiring site addresses to the .csv file and
save the document.

You also can drag the .csv file or click Choose From Folder to locate the
file and click Bulk Upload Hiring Sites.
Add New Company Location - E-Verify Users
•

A company must have one memorandum of understanding (MOU)
signatory and at least one program administrator. If you need access to
E_Verify once your company is enrolled, please add yourself as a Program
Administrator:
•
•

From the Corporate Account click Manage Administrators.
From the Users screen, add user(s) and designate the MOU Signatory
and the Program Administrators. Program Administrators can be added
or deleted at any time after enrollment is complete.

Add New Company Location – Review and Submit Enrollment
From the Review and Submit Enrollment page, review your company’s
information. In the Company Access and MOU section:
• Click View MOU to see your MOU;
• Review Terms of Use;
• Check I Agree; and
• Click Submit Enrollment.

Add New Company Location – Enrollment Complete
The Enrollment Completed page will display a green banner to show your
enrollment is successful.
Your E-Verify program administrators will receive their user IDs and
passwords by email. Please be sure to check your spam and/or junk folders
if you are not seeing it in your inbox.
Before you complete this process, click on View Memorandum of
Understanding (MOU) and print or save a copy to share with your Human
Resources manager, legal counsel, and other appropriate staff.
You MUST notify ALL employees of your participation in E-Verify:

Provide the following posters to your company locations:
• Notice of E-Verify Participation
• Right to Work.
• Ensure all locations display the posters (in both English and Spanish) in
a prominent place that is clearly visible to all current and prospective
employees.
• Replace their participation posters when updates are provided by DHS
to ensure employees, applicants, and the public have the most recent
and complete information regarding E-Verify.
• E-Verify recommends providing a copy of these posters with job
application materials, either online or in hard copy.
Company Locations – Terminate Company
•

As a Corporate Administrator, you may terminate a company verification
location in E-Verify.
To terminate a verification location, from Company Locations click Manage
Company Locations.
Use the Sort by Function or Review and check the box next to the company
or companies to be terminated and click Terminate Selected.

Company Locations – Terminate Company Locations
From the Terminate Company Locations page:
Review the selected company to be terminated, note the prepopulated
termination request date, provide the termination request reason and click
Next.
If you do not want to request termination for this account at this time, click
Cancel.

Manage Company Location Users
As a corporate administrator, you manage important information about
your company locations and users. Manage Company Location Users
navigation features include:
•

View existing locations and users;

•

Add new users and assign user roles;

•

Edit user information and delete users; and

•

Change user passwords.

The following screens provide additional information.

Manage Company Locations Users
The Users page allows you to manage users linked to your Corporate
Administrator account. You can:
1) View company locations;
2) Search by User ID, First and Last Name;
3) Add users;
4) View users whose password change is required and pending
reactivation;
5) Edit user information; and/or
6) Delete users.
The next few slides will give you more information.

Manage Company Locations Users – Users
From the Company Location - User page click the drop-down arrow, and
then select the company location.

Manage Company Locations Users – Select User Role
Enrolled accounts can assign their users with different permissions and
functions.
There are two types of users: Program Administrators and General Users.
You can also create Web Services credentials that will provide developer
access to a suite of features that can integrate into proprietary software.
To review more detailed permissions of the user roles and Web Service
access, please read more here.
When they open the drop-down menu under User Role, Web Services
Access is also an option.

Manage Company Locations Users – Enter User Information
Enter the user information including the email address, last name, first
name and phone number and click Next.

Manage Company Locations Users – Generate ID
E-Verify will automatically generate an Access ID for the user.
You may accept the system generated Access ID or create your own.
To accept the system generated Access ID, click Submit New ID.
To create your own user ID, delete the system generated user ID and type
your desired user ID. Your user ID must be exactly eight alphanumeric
characters (letters and numbers) and is not case sensitive.
When you are finished, click Submit New ID.

Manage Company Locations Users – User Information
As a corporate administrator you can edit user information, reset
passwords for your verification locations users and delete users.
To reset passwords, follow the steps outlined in the E-Verify User Manual
for Corporate Administrators found in View Essential Resources.

Summary
Congratulations! You have completed Lesson 2 of the E-Verify Tutorial for
Corporate Administrators. You should now be able to:
•
•
•
•
•

Recognize the difference between a verification location and a
hiring site
Enroll a verification location
Manage the information in Manage Company Locations Users
Identify the role of corporate administrators in support of users at
your company locations
Terminate company locations

Job Aid for Corporate Administrator – Add Company Location – EVG Task
to Update Job Aid
See link to updated version.

Resources
Corporate Administrator Company Locations Administration Job Aid

CA Tutorial Lesson 3

Current

Updated Content
Lesson 3: Corporate Administrator Account Administration
•
•
•
•
•
•

Corporate Administrator Account Administration
Create a Password
Navigation Menu
Manage Corporate Administrator Account
Reports
Resources

Corporate Administrator Account Administration
Welcome to Lesson 3 of the E-Verify tutorial for Corporate
Administrators. In this lesson, you will learn about these EVerify topics:
• Create a Password
• Navigation Menu
• Manage Corporate Administrator Account
• Reports

Learning Objectives
Upon completing this lesson, you should be able to:
• Recognize requirements to create a password
• Navigate Menus
• Manage the information in Corporate Account and
Reports
• Create Reports
Corporate Administrator - Create a Password
The first time you log in to E-Verify, you are prompted to change
your password.
Passwords are case-sensitive, different from the assigned user ID,
and have the password requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following: ! @ $ % * ( ) ?
:;{}+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters

•

No more than two consecutive characters from the prior
password.

Example: IL!keH2O
IMPORTANT:
If you think your password has been compromised, you must
change your password immediately. To change your password,
access the user profile options from the drop-down menu under
your username in the top right corner of the account.
Corporate Administrator – Password Hints
Passwords should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet,
child, or fictional character, nor any employee ID number,
Social Security number, birth date, phone number or any
information that could be readily guessed about the creator
of the password
Contain any simple pattern of letters or numbers, such as
qwerty or xyz123
Contain any word, noun or name spelled backwards.

IMPORTANT:
NEVER share your password. Every E-Verify user must have their
own unique user ID and password.

Corporate Administrator – Password Help
If you try to log in with an incorrect password three consecutive
times, E-Verify will lock you out.
• If you are locked out, first try to change your password using
the link Forgot Password on the user log in screen.
• If you are unable to change your password with Forgot
Password link, contact another program administrator in your
company.
• Each user must create password challenge questions.
• You will need to correctly answer these questions to reset
your password if you forget it.
IMPORTANT:
E-Verify will prompt you to change your password every 90 days.
To comply with federal security guidelines, USCIS is required to
deactivate any user ID that has not been accessed in the past 270
days.

Each time you log in to E-Verify you will see a welcome back
banner with your name and company listed.
Under the welcome banner are convenient quick links in gray
boxes, including Manage Company Locations, View Resources
and Contact Us.
Below the quick links is the E-Verify News section that keeps you
up to date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found
on your user home page and provide additional information
about each link.
Link
Home

Function
Corporate Administrator
User Home Page

Company Locations

Reports
Resources

Account Options

Delete OBE

Manage Company
Locations
• Manage Company
Location Users
Run Reports
• View Essential
Resources
• Take Tutorial
• View User Manual
• E-Verify News
Contact Us
• Company Account
• User Account
Log Out
•

Corporate Administrator Account Management
As a corporate administrator, you manage important information
about your company and other corporate administrators. The
navigation features include:
• Corporate Profile
• Manage Administrators
• Close Corporate Account
The next screens provide additional information.
Corporate Administrator – Corporate Profile
The Corporate Profile link displays the current information
entered when your company enrolled in E--Verify.
To make edits to your company information and/or address,
select the option to edit under the appropriate section, make
necessary updates and click Save.

Manage Corporate Account – Edit Company Profile
On your company information page, you can update any of the
fields outlined in the table below:
FIELD NAME
Company Name
Doing Business As
(DBA) Name

DESCRIPTION
Company enrolled in E-Verify.
The Doing Business As (DBA) Name is
the name under which a company
operates. The DBA is visible to the
public, but is not the legal, registered
name of that organization.
Employer
An Employer Identification Number
Identification Number (EIN) is also known as the Federal Tax
(EIN)
Identification Number and is used to
identify a business entity. An EIN is
required for an employer to enroll in
E-Verify. Employers who do not have
an EIN can apply online with the IRS to
receive an EIN immediately.
Unique Entity
A UEI is a 12-digit alphanumeric
Identifier (UEI)
identifier that is provided by SAM.gov
to all entities who register to do
business with the federal
government. Learn more about the
UEI.
DUNS Number
A DUNS number is a unique, 9-digit
identifier issued and maintained by
Dun & Bradstreet that can help verify
the existence of a business
entity. Learn more about the DUNS
Number.
Total Number of
Indicate total number of company
Employees
employees from 1 to 10,000 and over.
NAICS Code(s)
The North American Industry
Classification System (NAICS) classifies
businesses by industry to collect,
analyze and publish statistical data
related to the U.S. business economy.

A three (3) digit NAICS code is
required for an employer to enroll in
E-Verify. If you do not know your
company's three (3) digit NAICS code,
you can select the sector and
subsector of the company to
determine the NAICS code.
Employer Category
Employer category that best describes
your organization.
Physical Address
Location where cases are created.
Mailing Address
Company's mailing address. If this
address is different from the physical
location, use this field to make the
necessary changes.
Number of Hiring
A hiring site is the location where
Sites
employees are hired and they
complete Form I-9.
Manage Corporate Account – Add New Administrator
As a corporate administrator you may create a user account for
other corporate administrators:
•
•
•
•

From Manage Administrator click Add New User,
Select User Role and click Next,
Enter User Information and click Next; and
You may accept the system generated ID displayed below or
create your own and click Submit New ID.

The new user will receive their user ID and temporary password
by email.

Manage Corporate Account – Manage Administrators
From Company Account, select Manage Administrators.
You can search for existing users by User ID, First Name and Last
Name, filter by user status or select from the list of users listed.

Corporate Administrator – Terminate My Company Account
As a corporate administrator, you can close your company's
corporate administrator account with E--Verify.
From the Terminate Company Account page:
Review the company information to be terminated, note the
prepopulated termination request date, provide a termination
request reason and click next.
If you do not want to request termination for this account at this
time, click Cancel.

Corporate Administrator Reports
On the home page, above the welcome banner, click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User
Manual For Corporate Administrators.
Summary
Congratulations! You have completed Lesson 3 of
the E--Verify Tutorial for Corporate Administrators. You should
now be able to:
•
•
•

Recognize requirements to create a password
Use the navigation menu
Manage the information in Corporate Account and Reports

Resources
See link for updated job aid.

Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)
Add Company Location Job Aid: How a Corporate Administrator adds a Company Location
To Add New Company Location:
1. From the Company Locations tab, Select Manage Company Locations.
2. Click Add New Company
3. Choose Account Access and select Next.
Note: Account access describes how your company plans to use E-Verify
4. Select the Category that describes your organization and select Next
Note: If you indicate Federal Contractor with FAR E-Verify Clause, you will be required to select the federal contractor
5. Enter Company Information and the 3-digit Classification System (NAICS) code(s). If you are not sure of your NAICS code, select look up a NACIS code. From the drop-down list select choose which sector and
sub-sector best describes your organization, select DONE and then Next
6. Enter the physical Addresses for your company and select Next
7. In the Hiring Sites screen, click Add Hiring Site, enter the hiring site address, select Add Hiring Site and then Next
Note: For bulk upload, use the download CSV template and follow the CVS guidelines and select Bulk Upload Hiring Sites
8. From the E-Verify Users screen, select Add User and enter user contact information, select Add User and then Next
Note: A company must have one Memorandum of Understanding (MOU) Signatory and at least one Program Administrator.
9. From the Review and Submit Enrollment screen. Review and/or edit any information you have entered, agree to the Terms of Use by clicking in the white box next to I Agree and then select Submit
Enrollment
10. Once your MOU has been approved. Click View Current MOU. Print a copy of the memorandum of understanding (MOU) you electronically signed.
How to search view and/or search Company Information:
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Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)
From the Company Locations tab. You can view company profile, search, view, edit terminate your company information.
Related Link: CA Job Aid Images
Current Image

Update Image

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Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)

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E-Verify Guidance (EVG)

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Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)

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E-Verify Guidance (EVG)

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Employment Eligibility Branch (EEB)
E-Verify Guidance (EVG)

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