E-Verify Tutorial Lessons (Combined) - General User - Phase 1A

EV GU Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for E-Verify general users for
Employers that participate in E-Verify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that was
required to start using E-Verify. This tutorial covers the
topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification

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E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Review and update Employee Data
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Reports
{Review Lesson 5}

Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introductions
Welcome to Lesson 1 of the E-Verify General User Tutorial
for Employers. In this lesson, you will learn about:
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E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Leaning Objectives
Upon completing this lesson, you should be able to:
• Describe the background and overview of E-Verify
• Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information
• Recognize Civil Rights and Civil Liberties
• Recognize Form I-9 procedures and how they relate
to E-Verify
• Recognize the verification process and case results
E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which required
the Department of Homeland Security (DHS) and Social
Security Administration (SSA) to develop an employment
confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically
verifies the employment eligibility of newly hired
employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are required
to enroll in and use E-Verify as a condition of federal
contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for
example, as a condition of business licensing, may also be
required to participate in E-Verify. In addition, an
employer may be required to participate in E-Verify
pursuant to a court order.

How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify
can access to verify the identity and employment eligibility
of each newly hired employee and/or employee assigned
to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect the
privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for the
purposes outlined in the memorandum of understanding
(MOU).
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing
of E-Verify records that are over 10 years old. This
minimizes security and privacy risks associated with U.S.
government retention of PII.

Failure to properly protect employee information can
result in identity theft or fraud and can cause considerable
inconvenience, harm, or embarrassment to the employees
or employer affected.
Privacy Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information
and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure
that unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users
have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and
Final Nonconfirmations are discussed in private with
the employee.
REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers and
this tutorial.
The next screens outline the specific rules and

responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
 Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation
and the Right to Work posters in English and Spanish.
You may also display the posters in other languages
provided by DHS.
 Complete Form I-9 for each newly hired employee
before creating a case in E-Verify.
 Obtain a Social Security number from each newly hired
employee on Form I-9.


Obtain a Social Security number from each newly hired employee on
Form I-9. Listed on #11

Ensure that Form I-9 List B identity documents have a
photo.
 Create a case for each newly hired employee no later
than the third business day after he or she starts work
for pay. Enter the employee’s email address in EVerify if it was provided on Form I-9.
 Provide each employee with notice of and the
opportunity to take action on a mismatch by
downloading the Further Action Notice and providing
it to the employee before referring the case.
 Ensure that all PII is safeguarded.
Rules and Responsibilities - Notice to Employees of EVerify Participation


Not terminate the employee during the E-Verify verification process
because he or she receives a TNC. Listed on #13

You MUST notify ALL employees of your participation in EVerify:
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Provide the following posters to your company
locations:
• Notice of E-Verify Participation; and
• Right to Work.
Ensure all locations display the posters (in both English
and Spanish) in a prominent place that is clearly visible
to all current and prospective employees,
electronically or in hard copy.
Replace the participation posters when updates are
provided by DHS to ensure employees, applicants, and
the public to have the most recent and complete
information regarding E-Verify.
E-Verify recommends providing a copy of these
posters with job application materials, either
electronically or in hard copy.

Rules and Responsibilities - E-Verify Employer Must Not:
Employers participating in E-Verify MUST NOT:
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Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I9 List B document the employee chooses to present
must contain a photo.
Use E-Verify to discriminate against any job applicant
or employee on the basis of their national origin,
citizenship, or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except
in certain instances, such as employees of federal
contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an
employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
Share any user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
Employee rights must be protected. The next screens
discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
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Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Give notice to employees regarding your participation
in E-Verify and employee rights.
Take steps to ensure the privacy of employees by
protecting their personal information and to secure
the password you use to access E-Verify.
Discuss employment eligibility issues with people
directly concerned with the information and limit
these conversations to the relevant case details.

•

Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify
employment eligibility.
• Use E-Verify selectively to discriminate against
applicants or employees.
Protecting Civil Rights and Civil Liberties: The Department
of Justice’s Immigrant and Employee Rights Section (IER)
Federal law requires employers to apply Form I-9 and EVerify rules consistently, regardless of an employee’s
citizenship, immigration status or national origin. This law
is known as the Immigration and Nationality Act’s antidiscrimination provision and is found at 8 U.S.C. § 1324b.
The Immigrant and Employee Rights Section (IER) of the
U.S. Justice Department's Civil Rights Division enforces this
law.
Employers that discriminate in their use of E-Verify may
violate this law.
For more information on how to avoid discrimination,
contact IER Worker Hotline at 800-255-7688 (TTY: 800237-2515) or visit justice.gov/ier.
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Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, age (40 or
older), disability or genetic information.

Employers that discriminate in their use of E-Verify may
be in violation this law.
For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or visit
eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to
Work posters so prospective employees and new hires will
see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
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Do not treat applicants or employees differently based
on their citizenship or immigration status, or based on
their appearance, language, accent, or other national
origin indicator.
Do not ask an employee to show a specific document
to prove their citizenship or immigration status for the
Form I-9 process or for the E-Verify process.
Do not request additional or different documents than
are required to verify employment eligibility and
identity, reject reasonably genuine-looking documents
or specify certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’
citizenship, immigration status, or national origin.
Do not, based on an employee’s citizenship status or
national origin, take adverse action against an
employee because of a mismatch or because their
case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment with
no civil or criminal liability as noted in Responsibilities of
the Employer, Article II, Section A paragraph 13 of the
MOU. The case can be treated as a Final Nonconfirmation,
and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to contest a mismatch result as you would treat
any other employee.

Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 no later than the third business day
after their employees start work for pay and keep a record
of Form I-9 on file. This requirement does NOT change for
employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.
Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I9 in its entirety. Providing a Social Security number (SSN)
on Form I-9 is usually voluntary but newly hired employees
of employers participating in E-Verify are required to
provide an SSN on Form I-9. Therefore, all newly hired
employees, including seasonal, temporary, and rehires,
MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from the Social Security
Administration. This can delay the 3-day requirement to
create a case in E-Verify. Employers must note the reason
for this delay on the employee's Form I-9 during the
verification process. You must create a case in E-Verify as
soon as the employee has received their SSN from SSA.

Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, you must examine
documents that prove the identity and employment
eligibility of the newly hired employee.
IMPORTANT: You may NOT specify which
document(s) from the List of Acceptable Documents on
Form I-9 an employee may choose to present.
Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves
identity, and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility verification process
begins with a completed Form I-9. The information from
Form I-9 is then entered into E-Verify and a case result is
provided.
Case results inform you of your employee's work eligibility.
Case results can be initial, interim, or final.
If you determine the information in the case is incorrect,
close the case and create a new case with correct
information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered
in E-Verify to official government records.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into E-Verify,
E-Verify promptly provides you an initial case result. An
initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information matched
Authorized
with official records. Case will
automatically close. No action
needed.
Tentative
Information does not initially match
Nonconfirmation
records. Additional action is required.
(Mismatch)
E-Verify Needs
DHS could not immediately verify the
More Time
data and needs more time. This case
is referred to DHS for further
verification. No action is required
until further notice from E-Verify.
Each case result is unique and additional action may be
required by you and/or the employee. Additional
information on initial case results and next steps are
addressed throughout this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match official
Tentative
government records. Additional
Nonconfirmation
action is required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.

The employee has contacted DHS
and/or visited a SSA field office, but
DHS and/or SSA
more time is needed to determine
Case in
a final case result. No action is
Continuance
required until further notice
from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the E-Verify
process.

An overview of the final case results is listed in the table
below.
Final Case
Results
Employment
Authorized

Overview
The employee's information
matched with official records.
Case will automatically close. No
action needed.

DHS and/or SSA E-Verify cannot verify employee's
Final
employment eligibility. You may
Nonconfirmation close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for
the employee's U.S. Passport,
Passport Card or driver's license is
incorrect. Close the case in EVerify and create a new case.

Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout this
tutorial.

Summary
Congratulations! You have completed Lesson 1 of the EVerify General User Tutorial for Employers. You should
now be able to:
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Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they relate
to E-Verify
Recognize the verification process and case results

EV GU Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the E-Verify General User Tutorial. In this lesson,
you will learn about:
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E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

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Learning Objectives
Upon completing this lesson, you should be able to:
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Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important information about
your cases, including Cases to be Closed, Cases with Updates, Cases with Expiring
Authorization Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the
latest and greatest with E-Verify.

Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password
• Change Security Questions
• Log Out

Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s I-9
and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
From the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E-Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Click Continue;
• Chose the appropriate option for citizenship or immigration status;
Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.

Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field in the Hire Date field E-Verify. Alternatively, you
may click Today, 1 Day Ago, or 2 Days Ago and the corresponding date
automatically populates in the Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The first day of employment is when an exchange for wages or
other remuneration as entered in the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification block of Section 2 from
the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
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Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).

To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.
Delete - OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
Yes, the photo matches - The photo on the employee's actual document or
a copy matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo
displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with
official records. Case will automatically
close. No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records. Additional
action is required.
E-Verify Needs More Time DHS cannot verify the data and needs
more time. This case is referred to DHS for
further verification. No action is required
until further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot verify an employee's employment
eligibility after the employee has contacted DHS
and/or visited a SSA field office. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify General User
Tutorial for Employers. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results

EV GU Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Interim Case Results
Welcome to Lesson 3 of the E-Verify General User
Tutorial. In this lesson, you will learn about these EVerify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and SSA Tentative Nonconfirmation
(Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS and/or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action
before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the
table below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match
Tentative
official government records.
Nonconfirmation
Additional action is required.
(Mismatch)
E-Verify Needs
More Time

DHS cannot verify the data and
needs more time. This case is
referred to DHS for further
action. No action is required until
further notice from E-Verify.

The employee has contacted DHS
and/or visited a SSA field office,
DHS and/or SSA
but more time is needed to
Case in
determine a final case result. No
Continuance
action is required until further
notice from E-Verify.

Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.
DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social
Security Administration (SSA) mismatch means that the
employee's information does not match with official
government records.
A mismatch does NOT necessarily mean that the
employee is not authorized to work in the United States.
The table below some provides possible reasons a
mismatch may occur.
DHS
MISMATCH

•

•

•
•
•
•
•

SSA
MISMATCH

•

•

Name, A-number and/or I-94
number are incorrect in DHS
records
U.S. Passport, Passport Card or
driver's license information
could not be verified
ID photo document differs from
the photo in DHS records
Information was not updated in
the employee's DHS records
Citizenship or immigration
status changed
Record contains another type of
error
Information was not entered
correctly by the employer
Citizenship or immigration
status was not updated with
SSA
Name change was not reported
to SSA

Name, SSN or date of birth is
incorrect in SSA records
• SSA record contains another
type of error
• Information was not entered
correctly by the employer
Mismatch – Process Overview
•

The mismatch process can be simple; however, it
requires action by you and the employee.
Employers must complete the following steps in EVerify within 10 federal government working days after
issuance of the mismatch result:
• Notify your employee of their mismatch result as
soon as possible within the 10 days.
• Give your employee a copy of the Further Action
Notice.
• Review the Further Action Notice with your
employee in private and have them confirm whether
the information listed is correct.
• If the information is incorrect, close the case and
select the statement indicating the information was
not correct. After the case is closed, create a new
case for your employee with the correct information.
• If the information is correct, the employee will
decide whether to take action on the mismatch. Tell
your employee they have 10 days from issuance of
the mismatch to notify you whether they will take
action to resolve the mismatch.
• If your employee does not give you their decision by
the end of the 10th federal government working day
after E-Verify issued the mismatch, then you close
the case.
The next screens walk you through the mismatch process
in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA
mismatch, you will begin the mismatch process. The next
screens take you through the steps listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean
that the employee is not authorized to work in the
United States. You MUST provide the employee the
opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and
provide the Further Action Notice
The first step is to notify your employee of their
mismatch result as soon as possible within the 10 days.
To notify the employee, follow these steps:
• From the case mismatch screen in your account,
select a language to print the Further Action Notice
and Click Download Further Action Notice.
• Review the Further Action Notice privately with the
employee.
NOTE: A sample of the Further Action Notice is available
any time you log into E-Verify under View Essential
Resources, accessible on your user home page.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to
take action to resolve the mismatch or not take action to
resolve the mismatch.
The employee chooses whether to take action or not
resolve the mismatch and acknowledges this decision
on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•

•

•

Have the employee indicate on the Further Action
Notice whether they will take action to resolve the
mismatch.
Ensure that you and the employee sign and date the
English version of the Further Action Notice.
Give the employee a copy of the signed Further
Action Notice in English and attach the original to the
employee's Form I-9.
If the employee chooses to take action to resolve the
mismatch, make the appropriate selection on the
case and click Continue.
Download the Referral Date Confirmation and
provide a copy to the employee. The Referral Date
Confirmation provides the date by which the
employee must call DHS and/or visit SSA. The
employee should bring the Further Action Notice
when they visit a SSA field office.
If your employee chooses to not to take action to
resolve the mismatch or does not give you their
decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then
you close the case and may terminate the employee.

A sample of the Further Action Notice is available in View
Essential Resources.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take action
to resolve the mismatch or not and indicate their
choice.
o The employee chooses to take action to
resolve this case.
o The employee chooses not to take action to
resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this
E-Verify case. The employee understand that
action must be taken by {date will auto
populate}.
o The employee will not take action to resolve
this case. The employee understand that this
cannot be undone and choosing not to take
action could result in termination of
employment.
o The information entered was not correct. I
am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, EVerify will prompt you to provide a copy of the
employee's photo document. This is discussed on the
next slides.

E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to
compare the employee’s photo document with a photo
displayed during creation of the E-Verify case. This helps
ensure that the document the employee provided for
Form I-9 matches records available to DHS.
The four List A documents that will trigger photo
matching are:
•
•
•
•

E-Verify Photo Matching – Process

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

When the employee presents one of these documents,
employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the
Passport ID screen and the Passport Barcode page) and
retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by EVerify to the photo on the employee’s actual document,
or a copy of the employee’s document, and determine if
the photos are reasonably identical. The photos should
be identical with only minor variations in shading and
detail based upon the age and wear of the employee’s
document and the quality of your computer monitor.

E-Verify Photo Matching – Review Case

Do not compare the photo displayed by E-Verify to the
actual employee. Employers should have directly
compared the photo on the document to the employee
during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides
a summary.
E-Verify Photo Matching – Review Case

You will be asked if the photo displayed in E-Verify
matches the photo displayed on the employee’s
document. You will check the appropriate answer:
•

•

•

E-Verify Photo Matching – Case Results

Yes, this photo matches - The photo on the
employee's actual document or copy the
document matches the photo displayed by E-Verify.
Clothing, hair style, facing direction and appearance
on the card should be identical to the photo
displayed by E-Verify;
No, this photo does not match - The photo on the
employee's actual document or copy of the
document does not match the photo displayed in EVerify; or
No photo displayed - No photo was displayed for the
E-Verify user to compare with the employee’s
document provided. This option should be selected
when E-Verify either displays no photo or it displays
an image of something other than a photo of a
person, such as an image of a document.

•
E-Verify Photo Matching – Case Results
•

•

•

For most documents presented, E-Verify requests an
image of both the front and back. If the document is
a U.S. passport or passport card, E-Verify will request
an image of the Passport ID screen and the Passport
Barcode page.
If you select No, this photo does not match or No
photo displayed, E-Verify prompts you to upload a
photo of your employee’s document and
click Continue.
If you select Save & Exit, any uploaded documents
will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.

Each case result requires different actions or steps to
continue or close the case. These actions are outlined in
each case result section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo
Matching for more information.
Mismatch – Referred Employee
Once the employee has chosen to take action to resolve
the case and you indicate the employee will take action
to resolve this E-Verify case, print the Referral Date
Confirmation and provide it to the employee.
The Referral Date Confirmation informs the employee
that the case is referred and provides the employee the
date by which they must contact DHS and/or visit a SSA
field office.
IMPORTANT: The employee must present a copy of the
signed Further Action Notice to SSA if they choose to visit
an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you and the
employee during the mismatch process.
YOUR ACTION
•
•
•
•
•
•

Notify your employee of their mismatch result as
soon as possible within the 10 days in private
Confirm employee's choice to take action to
resolve the case or not
Instruct employee to sign and date Further Action
Notice
Keep original signed Further Action Notice on file
with Form I-9
If employee chooses to take action to resolve the
case, refer employee
Print the Referral Date Confirmation and provide it
to the employee

•

•

If prompted, attach and upload a copy of
employee's Form I-9 photo document (front and
back) to E-Verify
If your employee does not give you their decision
by the end of the 10th federal government working
day after E-Verify issued the mismatch, then you
close the case and may terminate the employee.

THE EMPLOYEE'S ACTION
Decide to take action or not to resolve their
mismatch within 10 days of issuance and indicate
decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and
dating the Further Action Notice.
• Take next action based on decision to take action to
resolve case or not.
• If the employee decides to take action to resolve
the mismatch, contact DHS or visit an SSA field
office with a copy of the Further Action Notice
within 8 federal government working days
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is referred,
you have completed the mismatch process.
Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.
You may NOT ask the employee for additional evidence
or confirmation that DHS and/or SSA resolved their case.
NOTE: You can search for the case from Cases menu or
by selecting Search Cases on the account home page.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an
initial and interim case result and does not require action
by you.
DHS could not immediately verify the data and needs
more time. E-Verify automatically sends this case to DHS
for further action. No action is required until further
notice from E-Verify.
DHS usually responds within 3 federal government
working days with an updated case result through Case
Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.
E-Verify Case Result - DHS and/or SSA Case In
Continuance
A DHS and/or SSA Case in Continuance means that the
employee has contacted DHS and/or visited a SSA field
office, but more time is needed to determine a final case
result.
The reason DHS and/or SSA needs more time varies with
each situation. E-Verify provides a case result update
through Case Alerts on your user home screen.

Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay
training, withhold or lower pay, or take any other
adverse action against an employee because of the
mismatch or because the employee’s case is pending
with DHS and/or SSA, until the mismatch becomes a
Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the EVerify General User Tutorial for Employers. You should
now be able to:
•
•
•
•

Complete an DHS and/or SSA Tentative
Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS and/or SSA Case in Continuance
Complete Photo Matching Process

EV GU Lesson 4

Current

Updated Content
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts
Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for Employers. In
this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close
every case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches official
government records. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I9 and/or print a copy of the case details and file them with the employee's
Form I-9.
E-Verify automatically closes cases resulting in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS and/or SSA Final Nonconfirmation case result means that E-Verify
cannot verify an employee's employment eligibility after an employee has
contacted DHS and/ or visited a SSA field office. It can also mean that the
employee did not contact DHS or visit an SSA field office within 8 federal
government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation with no civil or criminal liablity as noted in Article II, Section C
– Responsibilities of Employer (#6) in the MOU.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS and/or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text
box provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify Case Number
on the employee's Form I-9 or click Print Information to print and attach a
copy of the case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be
redirected to view all your cases.

Delete OBE

Final Case Result - Close Case and Resubmit
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.

Case Alerts
Case alert boxes with important information about your cases appear under
the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases With Updates case alerts provides quick access to all open cases that
have had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage
these cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Expiring Autorization Docs
The Cases With Expiring Authorization Docs case alerts is a notification that an
employee's Employment Authorization Document (Form I-766) or
Arrival/Departure Record (Form I-94) is expiring and to remind you to re-verify
the employee by updating Section 3 of Form I-9. The employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document
(Form I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
New Slide

You can also click Create New Case from this screen.
Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases
that were automatically closed after receiving an Employment Authorized
result.
This is notification your case was closed. Be sure to record the case information
as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.

You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the E-Verify General User
Tutorial for Employers. You should now be able to:
•
•
•

Recognize Final case results
Complete the verification process
Identify each case alert

EV GU Lesson 5

Current

Updated Content
Lesson 5: General User Account Administration
•
•
•
•
•
•

General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Updated Images

E-Verify General User Account Administrator
Welcome to Lesson 5 of the E-Verify General User Tutorial for Employers.
In this lesson, you will learn about the E-Verify topics listed below:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Identify the role of program administrators in support of general users
Recognize requirements to create a password
Use your navigation menu

Overview of User Roles
A user role determines the functions and permissions you have when you
log into E-Verify. There are 2 user roles:
•
•

General User
Program Administrator

As a general user, it is important to know the following:

•
•
•
•

Your program administrator can assist you if you have been locked-out
of E-Verify due to a password issue.
Cases created by you can also be managed by your program
administrator.
Your program administrator can add new users to be general users or
program administrators and can delete user accounts when needed.
Only program administrators can update your company’s or entity’s
profile information.

NOTE: If you do not know who your program administrator is, contact EVerify Customer Support at 888-464-4218.
General User - Create a Password
The first time you log in to E-Verify, you are prompted to change your
password.
Passwords are case-sensitive, different from the assigned user ID, and have
the password requirements below to create a new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior password.
Example: IL!keH2O
IMPORTANT:
IMPORTANT: If you think your password has been compromised, you
must change your password immediately. To change your password,
access the user profile options from the drop-down menu under your
username in the top right corner of the account.

•

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet, child, or
fictional character, nor any employee ID number, Social Security
number, birth date, phone number or any information that could be
readily guessed about the creator of the password
Contain any simple pattern of letters or numbers, such as “qwerty” or
“xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every E-Verify user
must have their own unique user ID and password.

General User – Password Help
If you try to log in with an incorrect password three consecutive times,
E-Verify will lock you out.
o If you are locked out, first try to change your password using
the link Forgot Password on the user log in screen.
o If you are unable to change your password with Forgot
Password link, contact another program administrator in your
company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions to reset your
password, if you ever forget it.
Important:
• E-Verify will prompt you to change your password every 90 days.
• To comply with federal security guidelines, USCIS is required to lock
any user ID that has not been accessed within the past 270 days. A
locked user ID will not affect your E-Verify enrollment or the data in
your E-Verify account.
•

Note:
• Each user must have their own user ID and password to access E-Verify
and may not share their user ID or password with others.
• You are responsible for any activity associated with your user ID and
password.

General User E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back banner with
your name and company, or entity listed.
Case alert boxes with important information about your cases are under
the welcome banner, including Cases to be Closed, Cases with Updates,
Cases with Expiring Authorization Docs and Recently Auto-Closed Cases.
Convenient quick links in gray boxes are directly below the case alert
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links, you will find the E-Verify News section that keeps
you up to date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page.
General User Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
MENU
FUNCTIONS
Cases
• Search Cases
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case Alerts Boxes are located below the welcome banner:
Link
Function
Case Alert
• The Case Alert boxes bring attention to cases that
need action or provide important information
regarding your cases.
Cases to be
• Any case created in E-Verify and assigned an EClosed
Verify case number must be closed.
• The 'Cases to be Closed' Case Alert provides quick
access to all cases that need to be closed.
Cases with
• All open cases that have had a change in case
Updates
result.
• All cases must be closed. This case alert is an easy
way to manage these cases.
• Click Continue Case to take action.
Cases with
• This is simply a reminder; no action is required
Expiring Doc
in E-Verify.
• This alert will only appear if the document the
employee presented for the original E-Verify case
was either an Employment Authorization
Document (Form I-766) or an Arrival/Departure
Record (Form I-94).
Recently
• Notification of the cases that were automatically
Auto-Closed
closed.
Cases
• This is notification your case was closed. Be sure
to record the case information as required on
Form I-9 or print the case details page.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case Alert Boxes:
Quick Links
Crete New Case

Function
• Create new E-Verify cases

Search Cases

•

Search Cases

View Resources

•

Access E-Verify Resources

Contact Us

•

Contact E-Verify

E-Verify News

•

Stay up to date with the latest E-Verify News

Reports
On the home page, above the welcome banner, click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User Manual.

Summary
Congratulations! You have completed Lesson 5 of the E-Verify General User
Tutorial for Employers. You should now be able to:
•
•
•
•

Understand the role the role of program administrator in support of
your company's or entity’s users
Recognize requirements to create a password
Use your navigation menu
Manage the information in Company Account

EV FC Tutorial Lesson 1

Current

Update
Welcome to the E-Verify Tutorial
This tutorial is designed for E-Verify Employers of
Federal Contractors that participate in E-Verify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that was
required to start using E-Verify. This tutorial covers the
topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Image

Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports
{Review Lesson 5}

Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Responsibilities
E-Verify and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Welcome to lesson 1 of the E-Verify General User
Tutorial for Federal Contractors. In this lesson, you
should be able to:
• E-Verify and Federal Contractor Background
• E-Verify Overview
• Privacy Statement and Guidelines
• Rules and Responsibilities
• Civil Rights and Civil Liberties
• E-Verify and Federal Contractor
• Federal Contractor Requirements
• Form I-9 and E-Verify
• Verification Process Overview
Learning Objectives
Upon completing this lesson, you should be able to:
•

Describe the background and overview of E-Verify
and Federal Contractor Rule

Carry out and comply with rules, responsibilities
and guidelines for protecting privacy and personal
information
• Recongnize Civil Rights and Civil Liberties
• Identify federal contractor requirements
• Recognize Form I-9 procedures and how they relate
to E-Verify
E-Verify and Federal Contractor Background
•

In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which
required the Department of Homeland Security (DHS)
and Social Security Administration (SSA) to develop an
employment confirmation process now known as EVerify.

E-Verify Overview
E-Verify is an internet-based system that electronically
verifies the employment eligibility of newly hired
employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are
required to enroll in and use E-Verify as a condition of
federal contracting. Employers with employees in states
with legislation that requires participation in E-Verify,
for example, as a condition of business licensing, may
also be required to participate in E-Verify. In addition,
an employer may be required to participate in E-Verify
pursuant to a court order.
How E-Verify Works
E-Verify works by electronically comparing the
information from an employee’s Form I-9, Employment
Eligibility Verification, with official government records
that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee
and/or employee assigned to a covered federal
contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect
the privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for
the purposes outlined in the memorandum of
understanding (MOU).
E-Verify protects PII in accordance with a National
Archives and Records Administration (NARA) records
retention and disposal schedule (N 1-566-08-7) by
annually disposing of E-Verify records that are over 10
years old. This minimizes security and privacy risks
associated with U.S. government retention of PII.
Failure to properly protect employee information can
result in identity theft or fraud and can cause
considerable inconvenience, harm, or embarrassment
to the employees or employer affected.
Privacy Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle
information and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and
ensure that unauthorized persons do not access EVerify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users
have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches

and Final Nonconfirmations are discussed in private
with the employee.
REMINDER
You must ensure that all personally identifiable
information (PII) is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth
in the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers and
this tutorial.
The next screens outline the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
 Notify each job applicant of E-Verify participation by
clearly displaying the Notice of EVerify Participation and the Right to Work posters in
English and Spanish. You may also display the
posters in other languages provided by DHS.
 Complete Form I-9 for each newly hired employee
before creating a case in E-Verify.










Obtain a Social Security number from each newly
hired employee on Form I-9.
Ensure that Form I-9 List B identity documents have
a photo.
Create a case for each newly hired employee no
later than the third business day after he or she
starts work for pay. Enter the employee’s email
address in E-Verify if it was provided on Form I-9.
Provide each employee with notice of and the
opportunity to take action on a mismatch by
downloading the Further Action Notice and
providing it to the employee before referring the
case.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify
Supplemental Guide for Federal Contractors located in
View Essential Resources.
Rules and Responsibilities - Notice to Employees of EVerify Participation
You MUST notify ALL employees of your participation in
E-Verify
• Provide the following posters to your company
locations:
• Notice of E-Verify Participation; and
• Right to Work.
• Ensure all locations display the posters (in both
English and Spanish) in a prominent place that is
clearly visible to all current and prospective
employees, electronically or in hard copy.
• Replace the participation posters when updates are
provided by DHS to ensure employees, applicants,
and the public to have the most recent and
complete information regarding E-Verify.
• E-Verify recommends providing a copy of these
posters with job application materials, either
electronically or in hard copy.

Rules and Responsibilities – E-Verify Employer Must
Not:
Employers participating in E-Verify MUST NOT:
• Use E-Verify to pre-screen an applicant for
employment.
• Specify or request which Form I-9 documentation
an employee must use, except to specify that any
Form I-9 List B document the employee chooses to
present must contain a photo.
• Use E-Verify to discriminate against any job
applicant or employee on the basis of their national
origin, citizenship, or immigration status.
• Create an E-Verify case for an employee who was
hired before the employer signed the E-Verify MOU,
except in certain instances such as employees of
federal contractors with the FAR E-Verify clause.
• Terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against
an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
• Share any user ID or password.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
Employee rights must be protected. The next screens
discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably
when using E-Verify.
You MUST:
• Create a case in E-Verify only AFTER the applicant
has accepted an offer of employment and Form I-9
is complete.
• Give notice to employees regarding your
participation in E-Verify and employee rights.
• Take steps to ensure the privacy of employees by
protecting their personal information and to secure
the password you use to access E-Verify.
• Discuss work eligibility issues with people directly
concerned with the information and limit these
conversations to the relevant case details.
• Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.
You must NOT:

•
•
•

Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
Use E-Verify to screen job applicants or to re-verify
employment eligibility.
Use E-Verify selectively to discriminate against
applicants or employees.

Protecting Civil Rights and Civil Liberties: The
Department of Justice’s Immigrant and Employee
Rights Section (IER)
Federal law requires employers to apply Form I-9 and EVerify rules consistently, regardless of an employee’s
citizenship, immigration status or national origin. This
law is known as the Immigration and Nationality Act’s
anti-discrimination provision and is found at 8 U.S.C. §
1324b. The Immigrant and Employee Rights Section
(IER) of the U.S. Justice Department's Civil Rights
Division enforces this law.
Employers that discriminate in their use of E-Verify
may violate this law.
For more information on how to avoid discrimination,
contact IER Worker Hotline at 800-255-7688 (TTY: 800237-2515) or visit justice.gov/ier.
NO IMAGE

Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, age (40
or older), disability or genetic information.
Employers that discriminate in their use of E-Verify
may be in violatation this law.

For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or
visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to
Work posters so prospective employees and new hires
will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
• Do not treat applicants or employees differently
based on their citizenship or immigration status, or
based on their appearance, language, accent, or
other national origin indicator.
• Do not ask an employee to show a specific
document to prove their citizenship or immigration
status for the Form I-9 process or for the E-Verify
process.
• Do not request additional or different documents
than are required to verify employment eligibility
and identity, reject reasonably genuine-looking
documents or specify certain documents over
others.
• Do not use E-Verify selectively or to prescreen
certain candidates based on employees’ or
applicants’ citizenship, immigration status, or
national origin.
• Do not, based on an employee’s citizenship status
or national origin, take adverse action against an
employee because of a mismatch or because their
case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment
with no civil or criminal liability as noted in
Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated as a
Final Nonconfirmation, and the employer should close
the case in E-Verify.
To avoid improper adverse actions, treat employees
that choose to contest a mismatch result as you would
treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set forth
in the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers and
this tutorial.
Federal contractors with the FAR E-Verify clause have
specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify
• Subcontractors & others.
For detailed information on the guidelines and time
periods, click View Essential Resources and review the
E-Verify Supplemental Guide for Federal Contractors.

Federal Contractor Requirements – Form I-9 and EVerify
All employers in the United States are required to
complete Form I-9, Employment Eligibility Verification,
no later than the third business day after their
employees start work for pay and keep a record of Form
I-9 on file. This requirement does NOT change for
federal contractors enrolled in E-Verify.
There are specific rules and procedures for federal
contractors participating in E-Verify. These are
described on the next screens.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9,
regardless of whether they are assigned to a federal
contract.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View Essential
Resources link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9 that
other employers do not have.
For detailed information, click View Essential Resources
and review the Supplemental Guide for Federal
Contractors, 2.1 Verifying New Employees using Form I9.

Federal Contractor Requirements – Verifying Existing
Employees using Form I-9
Federal contractors must follow specific rules which
relate to Form I-9 and existing employees.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View Essential
Resources link on the navigation menu.
To comply with the FAR rule, you must verify all new
hires and existing employees assigned to a covered
contract. You may also choose to verify your entire
workforce.
For detailed information, click View Essential Resources
and review the Supplemental Guide for Federal
Contractors, 2.2 Verify Existing Employee using Form I9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 no later than the third business day
after their employees start work for pay and keep a
record of Form I-9 on file. This requirement does NOT
change for employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1
of Form I-9 in its entirety. Providing a Social Security
number (SSN) on Form I-9 is usually voluntary but newly
hired employees of employers participating in EVerify are required to provide an SSN on Form I-9.
Therefore, all newly hired employees, including
seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from the Social Security
Administration. This can delay the 3-day requirement to
create a case in E-Verify. Employers must note the
reason for this delay on the employee's Form I-9 during
the verification process. You must create a case in EVerify as soon as the employee has received their SSN
from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, you must examine
documents that prove the identity and employment
eligibility of the newly hired employee.
IMPORTANT: You may NOT specify
which document(s) from the list of acceptable
documents on Form I-9 an employee may choose to
present.

Form I-9 and E-Verify – Form I-9, Section 2 –
Documents
An employer may accept one document from List A,
which proves both identity and employment eligibility,
or a combination of documents from List B, which
proves identity, and List C, which proves employment
eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a
photo.
Verification Process Overview
The E-Verify employment eligibility verification process
begins with a completed Form I-9. The information from
Form I-9 is then entered into E-Verify and a case result
is provided.
Case results inform you of your employee's work
eligibility. Case results can be initial, interim, or final.
If you determine the information in the case is
incorrect, close the case and create a new case with
correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility
determinations by comparing the employee's Form I-9
information entered in E-Verify to official government
records.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into EVerify, E-Verify promptly provides you an initial case
result. An initial case result is the first, and sometimes
final, case result provided by E-Verify.
An overview of the initial case results is listed in the
table below.
Initial Case Results
Overview
Employment
The employee's information
Authorized
matched with official
records. Case will
automatically close. No
action needed.
Tentative
Information does not initially
Nonconfirmation
match records. Additional
(Mismatch)
action is required.
E-Verify Needs More DHS could not immediately
Time
verify the data and needs
more time. This case is
referred to DHS for further
verification. No action is
required until further notice
from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee.
Additional information on initial case results and next
steps are addressed throughout this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action
before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the
table below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match
Tentative
official government records.
Nonconfirmation
Additional action is required.
(Mismatch)

E-Verify Needs
More Time

DHS could not immediately
verify the data and needs more
time. This case is referred to
DHS for further action. No
action is required until further
notice from E-Verify.

The employee has contacted
DHS or visited an SSA field
DHS and/or SSA
office, but more time is needed
Case in
to determine a final case result.
Continuance
No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee.
Additional information on interim case results and next
steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the EVerify process.
An overview of the final case results is listed in the table
below.
Final Case
Results
Employment
Authorized

Overview
The employee's information
matched with official records.
Case will automatically close.
No action needed.

E-Verify cannot verify an
DHS and/or SSA employee's employment
eligibility after the employee
Final
Nonconfirmation has contacted DHS or visited
SSA. You may close the case.

Close Case and
Resubmit

This case cannot continue
because the expiration date
entered for the employee's U.S.
Passport, Passport Card or
driver's license is incorrect.
Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout
this tutorial.

Summary
Congratulations! You have completed Lesson 1 of the EVerify General User Tutorial for Federal Contractors.
You should now be able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify Overview
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and personal
information
Recognize Civil Rights and Civil Liberties
Identify E-Verify and federal contractor
requirements
Recognize Form I-9 procedures and how they relate
to E-Verify
Recognize the verification process and case results

EV FC Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Initial Verification
Welcome to Lesson 2 of the E-Verify General User Tutorial for Federal
Contractors. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Entering Form I-9 Information
Intitial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Screen
Each time you log in to E-Verify you will see a welcome back banner
customed to your user type.
Under the welcome banner are case alert boxes with important information about
your cases, including Cases to be Closed, Cases with Updates, Cases with Expiring
Authorization Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the
latest and greatest with E-Verify.

Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password
• Change Security Questions
• Log Out

Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
Enter the employee’s first day of employment recorded in Section 2
of Form I-9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.
Getting Started
To create a case in E-Verify, take the information that the employee
completed on their Form I-9 and enter it into E-Verify.
From the E-Verify homepage:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.

IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information or enter non-standard information. E-Verify
generates a field error message and you must enter the required
information to continue with the case.
From the Enter Form I-9 Information page:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E Verify. E-Verify may send the employee email notifications
with information about their E Verify case;
• Click Continue;
• Choose the appropriate option for citizenship status;
• Click List A Document or List B & C Document when asked what
documents employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.

Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is
selected, E-Verify requires you to type the reason in the Reason for
Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).

To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case. Bottom of
Form
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will
automatically close without being submitted.
Delete OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
Yes, the photo matches - The photo on the employee's actual document or
a copy matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo
displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
with official records. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records.
Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further
verification. No action is required
until further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with
official records. Case will automatically close.
No action needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot verify an employee's
employment eligibility after the employee has
contacted DHS and/or visited SSA. You may
close the case.

Close Case and
Resubmit

This case cannot continue because the
expiration date entered for the employee's
U.S. Passport, Passport Card or driver's license
is incorrect. Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify General User
Tutorial for Federal Contractors. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results.

EV FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}

Updated Image

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson,
you will learn about the E-Verify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match
Nonconfirmation (Mismatch)
official government records.
Additional action is required.

E-Verify Needs More Time

DHS cannot verify the data and
needs more time. This case is
referred to DHS for further
action. No action is required
until further notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS
or visited an SSA field office, but
more time is needed to
determine a final case driver's
license result. No action is
required until further notice
from E-Verify.
Each case result is unique and may or may not require additional action
by you and/or the employee. Additional information on interim case
results and next steps are addressed throughout this tutorial.
DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security
Administration (SSA) mismatch means that the employee's information
does not match with official government records.
A mismatch does NOT necessarily mean that the employee is not
authorized to work in the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

Name, A-number and/or I-94 number are incorrect
in DHS records
U.S. Passport, Passport Card or information could
not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's
DHS records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the
employer

SSA
MISMATCH

•
•
•
•
•

Citizenship or immigration status was not updated
with SSA
Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA
records
SSA record contains another type of error
Information was not entered correctly by the
employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you
and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
•
•
•

•

•

•

Notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
Give your employee a copy of the Further Action Notice.
Review the Further Action Notice with your employee in private and
have them confirm whether the information listed at the top is
correct.
If the information is incorrect, close the case and select the statement
indicating the information was not correct. After the case is closed,
create a new case for your employee with the correct information.
If the information is correct, the employee will decide whether to take
action on the mismatch. Tell your employee they have 10 federal
government working days from issuance of the mismatch to notify
you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.

The next screens walk you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will
begin the mismatch process. The next screens take you through the steps
listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the employee
is not authorized to work in the United States. You MUST provide the
employee the opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an employee because of the
mismatch, until the mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the
Further Action Notice
The first step is to notify you employee of their mismatch result as soon as
possible within the 10 federal government working days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click
Download Further Action Notice.
Review the Further Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log
into E-Verify under View Essential Resources, accessible on your user
home page.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to
resolve the mismatch or not take action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the
mismatch and acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•

•

Have the employee indicate on the Further Action Notice whether
they will take action to resolve the mismatch or not.
Ensure that you and the employee sign and date the English version
of the Further Action Notice.
Give the employee a copy of the signed Further Action Notice in
English and attach the original to the employee's Form I-9.
If the employee chooses to take action to resolve the mismatch give
the employee, the Referral Date Confirmation. The Referral Date
Confirmation provides the date by which the employee must call DHS
and/or visit SSA. The employee should bring the Further Action
Notice when they visit a SSA field office.
If your employee chooses to not to take action to resolve the
mismatch or does not give you their decision by the end of the 10th
federal government working day after E-Verify issued the mismatch,
then you close the case and may terminate the employee.

A sample of the Further Action Notice is available in View Essential
Resources.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take action to resolve the
error and correct the data mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case.
The employee understand that action must be taken by {date
will auto populate}.
o The employee will not take action to resolve this case. The
employee understand that this cannot be undone and
choosing not to take action could result in termination of
employment.
o The information entered was not correct. I am choosing to
close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt
you to provide a copy of the employee's photo document. This is
discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the
employee’s photo document with a photo displayed during creation of
the E Verify case. This helps ensure that the document the employee
provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
•
•
•
•

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

E-Verify Photo Matching – Process

E-Verify Photo Matching – Review Case

When the employee presents one of these documents, employers must
copy the front and back of the document (or in the case of a U.S.
passport, copy the Passport ID screen and the Passport Barcode page) and
retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo
on the employee’s actual document or a copy of the employee’s
document and determine if the photos are reasonably identical. The
photos should be identical with only minor variations in shading and
detail based upon the age and wear of the employee’s document and the
quality of your computer monitor.
Do not compare the photo displayed by E-Verify to the actual employee.
Employers should have directly compared the photo on the document to
the employee during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in the E-Verify matches the photo
displayed on the employee’s document. You will check the appropriate
answer:
•

•

•

•

E-Verify Photo Matching – Review Case

Yes, this photo matches - The photo on the employee's actual
document or the document matches the photo displayed by E-Verify.
Clothing, hair style, facing direction and appearance on the card
should be identical to the photo displayed by E-Verify;
No, this photo does not match - The photo on the employee's actual
document or copy of the document does not match the photo
displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should
be selected when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image
of a document.

E-Verify Photo Matching – Case Results

•

For most documents presented, E-Verify requests an image of both
the front and back. If the document is a U.S. passport or passport
card, E-Verify will request an image of the Passport ID screen and the
Passport Barcode screen.

•

If you select No, this photo does not match or No photo displayed, EVerify prompts you to upload a photo of your employee’s document
and click Continue.

•

If you do not make a selection and click Continue to Case Results, the
case will receive a status of Photo Matching Required. See Section 4.2
Case Alerts and View/Search Cases for guidance on how to search for
and view existing cases in E-Verify. If you select Save & Exit, any
uploaded documents will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close
the case. These actions are outlined in each case result section
throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Mismatch – Referred Employee
Once the employee has chosen to take action to resolve the case and you
indicate the employee will take action to resolve this E-Verify case, print
the Referral Date Confirmation and provide it to the employee.
The Referral Date Confirmation informs the employee that the case is
referred and provides the employee the date by which they must contact
DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further
Action Notice to SSA if they choose to visit an SSA field office.

Mismatch Process Summary
Below is a summary of actions required of you and the employee during
the mismatch process.
YOUR ACTION
•
•
•
•
•
•
•
•

Notify your employee of their mismatch result as soon as possible
within the 10 days in private.
Confirm employee's choice to take action to resolve the case or not.
Instruct employee to sign and date Further Action Notice.
Keep original signed Further Action Notice on file with Form I-9.
If employee chooses to take action to resolve the case, refer
employee.
Print the Referral Date Confirmation and provide it to the
employee.
If prompted, attach and upload a copy of employee's Form I-9
photo document (front and back) to E-Verify.
If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case and may terminate the
employee.

THE EMPLOYEE'S ACTION
•
•
•
•

Decide to take action or not to resolve their mismatch within 10
days of issuance and indicate decision on Further Action Notice.
Acknowledge receipt of mismatch by signing and dating the Further
Action Notice.
Take next action based on decision to take action to resolve case or
not.
If the employee decides to take action to resolve the mismatch,
contact DHS or visit an SSA field office with a copy of the Further
Action Notice within 8 federal government working days.

Mismatch - Check for Case Status Updates
Once you inform the employee that the case is referred, you have
completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
You may NOT ask the employee for additional evidence or confirmation
that DHS and/or SSA resolved their case.
NOTE: You can search for the case from Cases menu or by selecting
Search Cases on the account home page.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim
case result and does not require action by you.
DHS could not immediately verify the data and needs more time. EVerify automatically sends this case to DHS for further action. No action is
required until further notice from E-Verify.
DHS usually responds within 3 federal government working days with an
updated case result through Case Alerts on your E-Verify user home
screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.

E-Verify Case Result - DHS or SSA Case In Continuance
A DHS and/or SSA Case in Continuance means that the employee has
contacted DHS and/or visited a SSA field office, but more time is needed
to determine a final case result.
The reason DHS and/or SSA needs more time varies with each situation. EVerify provides a case result update through Case Alerts on your user
home screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee because
of the mismatch or because the employee’s case is pending with DHS
and/or SSA, until the mismatch becomes a Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the E-Verify General
User Tutorial for Federal Contractors. You should now be able to:
•
•
•

•

Complete an DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS and SSA Case in Continuance
Complete Photo Matching Process

EV FC Lesson 4

Current

Update
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General Use Tutorial for Federal
Contractors.
In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Image

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

Final Case Results
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.
Final Case Result - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches with DHS and/or
SSA records. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I-9
and/or print a copy of the case details and file them with the employee's Form I9.
E-Verify automatically closes cases resulting in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result - DHS or SSA Final Nonconfirmation
A DHS or SSA 'Final Nonconfirmation' case result means that E-Verify cannot
verify an employee's employment eligibility after an employee has contacted DHS
or SSA. It can also mean that the employee did not contact DHS or visit an SSA
field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation with no civil or criminal liablity as noted in Article II, Section C –
Responsibilities of Employer (#6) in the MOU.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result – Close Case and Resubmit
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text box
provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify Case Number on
the employee's Form I-9 or click Print Information to print and attach a copy
of the case details to the Form I-9.Click Create New Case to create a new
case or click Continue to be redirected to view all your cases.
Case Alerts
Case alert boxes with important information about your cases appear under the
welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each Case Alert in detail.

Case Alert - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alert – Cases With Updates
The Cases With Updates case alerts provides quick access to all open cases that
have had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alert – Cases With Expiring Autorization Docs
The Cases With Expiring Authorization Docs Case Alert is just a notification that
an employee's Employment Authorization Document (Form I-766) or
Arrival/Departure Record (Form I-94) is expiring and to remind you to re-verify
the employee by updating Section 3 of Form I-9. The employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document (Form
I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
New Slide

Case Alert - Recently Auto Closed
The Recently Auto-Closed Cases case alert provides quick access to all cases that
were automatically closed after receiving an Employment Authorized result.
This is notification your case was closed. Be sure to record the case information
as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s
License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.

Summary
Congratulations! You have completed Lesson 4 of the E-Verify General User
Tutorial for Federal Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

EV FC Tutorial Lesson 5

Current

Update
Lesson 5: General User Account Administration
•
•
•
•
•
•

General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

E-Verify General User Account Administration
Welcome to Lesson 5 of the E-Verify General User Tutorial for
Federal Contractors. In this lesson, you will learn about the EVerify topics listed below:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Image

Learning Objectives
Upon completing this lesson, you should be able to:
Identify the role of program administrators in support of
general users
• Recognize requirements to create a password
• Use your navigation menu
Overview of User Roles
•

A user role determines the functions and permissions you have
when you log into E-Verify. There are 2 user roles:
•
•

General User
Program Administrator

General User
As a general user, it is important to know the following:

•
•
•

•

Your program administrator can assist you if you have been
locked-out of E-Verify due to a password issue.
Cases created by you can also be managed by your
program administrator.
Your program administrator can add new users to be
general users or program administrators and can delete
user accounts when needed.
Only program administrators can update your company’s
or entity’s profile information.

NOTE: If you do not know who your program administrator is,
contact E-Verify Customer Support at 888-464-4218.
General - Create a Password
The first time you log in to E-Verify, you are prompted to
change your password.
Passwords are case-sensitive, different from the assigned user
ID, and have the password requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( )
?:;{}+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior
password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been compromised, you
must change your password immediately. To change your
password, access the user profile options from the dropdown menu under your username in the top right corner of
the account.

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet,
child, or fictional character, nor any employee ID number,
Social Security number, birth date, phone number or any
information that could be readily guessed about the
creator of the password
Contain any simple pattern of letters or numbers, such as
“qwerty” or “xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every EVerify user must have their own unique user ID and password.

General User – Password Help
If you try to log in with an incorrect password three
consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change your
password using the link Forgot Password on the
user log in screen.
o If you are unable to change your password with
Forgot Password link, contact another program
administrator in your company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions
to reset your password, if you ever forget it.
Important:
• To comply with federal security guidelines, USCIS is
required to deactivate any user ID that has not been
accessed within the past 270 days. A deactivated user ID
will not affect the status of your E-Verify account.
• Note:
• Each user must have their own user ID and password to
access E-Verify and may not share their user ID or
password with others.
• You are responsible for any activity associated with your
user ID and password.

General User E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back
banner with your name and company, or entity listed.
Case alert boxes with important information about your cases
are under the welcome banner, including Cases to be Closed,
Cases with Updates, Cases with Expiring Authorization Docs
and Recently Auto-Closed Cases.
Convenient quick links in gray boxes are directly below the case
alert boxes, including Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links, you will find the E-Verify News section
that keeps you up to date on the latest and greatest with EVerify.
The next slides will help you become familiar with the links
found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Function
Home
• Employer User Home Page
Cases
• Search
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account
• Company Account
Options
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case Alerts Boxes are located below the welcome banner:
Link
Function
Case Alert
• The Case Alert boxes bring attention to
cases that need action or provide
important information regarding your
cases.
Cases to be
• Any case created in E-Verify and assigned
Closed
an E-Verify case number must be closed.
• The 'Cases to be Closed' Case Alert
provides quick access to all cases that
need to be closed.
Cases with
• All open cases that have had a change in
Updates
case result.
• All cases must be closed. This case alert is
an easy way to manage these cases.
• Click Continue Case to take action.
Cases with
• This is simply a reminder; no action is
Expiring Doc
required in E-Verify.
• This alert will only appear if the
document the employee presented for
the original E-Verify case was either an
Employment Authorization Document
(Form I-766) or an Arrival/Departure
Record (Form I-94).
Recently
• Notification of the cases that were
Auto-Closed
automatically closed.
Cases
• This is notification your case was closed.
Be sure to record the case information as
required on Form I-9 or print the case
details page.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case Alert
Boxes:
Quick Links
Crete New Case

Function
• Create new E-Verify cases

Search Cases
View Resources
Contact Us
E-Verify News
Reports

•
•
•
•

Search Cases
Access E-Verify Resources
Contact E-Verify
Stay up to date with the latest EVerify News

On the home page, above the welcome banner, Click Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User
Manual.

Summary
Congratulations! You have completed Lesson 5 of the EVerify General User Tutorial for Federal Contractors. You
should now be able to:
• Understand the role of program administrator in support
of your company's or entity’s users
• Recognize requirements to create a password
• Use your left navigation menu
• Manage the information in Company Account

EEA Lesson 1

Current

Updated Content

Image

Welcome to the E-Verify Tutorial
This tutorial is designed for General User for E-Verify Employer
Agents that participate in E-Verify.
In this section, you can review any of the completed tutorial Lessons
or retake the knowledge test that was required to start using EVerify. This tutorial covers the topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case

Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E Verify tutorial
before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the General User Tutorial for EVerify Employer Agents. In this lesson, you will learn about:
•
•
•
•
•
•
•

E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•
•

Describe the background and overview of E-Verify and E-Verify
employer agent
Carry out and comply with rules, responsibilities, and guidelines
for protecting privacy and personal information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they relate to E-Verify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and
Immigrant Responsibility Act (IIRIRA), which required the Department
of Homeland Security (DHS) and Social Security Administration (SSA)
to develop an employment confirmation process now known as EVerify.

E-Verify Overview
E-Verify is an internet-based system that electronically verifies the
employment eligibility of newly hired employees to work in the
Unites States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the Federal Acquisition Regulation (FAR) EVerify clause are required to enroll in and use E-Verify as a condition
of federal contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for example, as a
condition of business licensing, may also be required to participate in
E-Verify. In addition, an employer may be required to participate in EVerify pursuant to a court order.

E-Verify Overview - E-Verify Employer Agent (EEA)

E-Verify employer agent means any person, company, or other entity
that provides the service of using E-Verify to confirm employment
eligibility of employees of third-party employers (or clients).
Clients are required to complete Form I-9, Employment Eligibility
Verification, for all new employees and must follow the guidelines set
forth in the MOU for Employers Using an E-Verify Employer Agent (or
client MOU).
How E-Verify Works
E-Verify works by electronically comparing the information from an
employee’s Form I-9, Employment Eligibility Verification, with official
government records that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee and/or
employee assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of employees
who submit information to be processed through E-Verify and ensure
that all personal information collected is safeguarded and used only
for the purposes outlined in the memorandum of understanding
(MOU).
E-Verify protects PII in accordance with a National Archives and
Records Administration (NARA) records retention and disposal
schedule (N 1-566-08-7) by annually disposing of E-Verify records that
are over 10 years old. This minimizes security and privacy risks
associated with U.S. government retention of PII.

Failure to properly protect employee information can result in
identity theft or fraud and can cause considerable inconvenience,
harm, or embarrassment to the employees or employer affected.
Privacy Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and create
cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that
unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure
location and that only authorized users have access to this
information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the E-Verify
MOU and the rules and responsibilities outlined in the E-Verify User
Manual, Supplemental Guide For E-Verify Employer Agents and this
tutorial.
The next screens outline the specific rules and responsibilities
required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:










Follow E-Verify procedures for each employee for whom an EVerify case is created.
Notify each job applicant of E-Verify participation by clearly
displaying the Notice of E-Verify Participation and the Right to
Work posters in English and Spanish. You may also display the
posters in other languages provided by DHS.
Complete Form I-9 for each newly hired employee before
creating a case in E-Verify.
Obtain a Social Security number from each newly hired employee
on Form I-9.
Ensure that Form I-9 List B identity documents have a photo.
Create a case for each newly hired employee no later than the
third business day after he or she starts work for pay. Enter the
employee’s email address in E-Verify if it was provided on Form I9.
Provide each employee with notice of and the opportunity to
take action on a mismatch by downloading the Further Action
Notice and providing it to the employee before referring the case.

 Ensure that all PII is safeguarded.

Rules and Responsibilities - Notice to Employees of E-Verify
Participation
You MUST notify ALL employees of your participation in E-Verify:
Provide the following posters to your company locations:
• Notice of E-Verify Participation; and
• Right to Work.
• Ensure all locations display the posters (in both English and
Spanish) in a prominent place that is clearly visible to all current
and prospective employees, electronically or in hard copy.
• Replace the participation posters when updates are provided by
DHS to ensure employees, applicants, and the public to have the
most recent and complete information regarding E-Verify.
• E-Verify recommends providing a copy of these posters with job
application materials, either electronically or in hard copy
Rules and Responsibilities – E-Verify Employer Must Not:

•

E-Verify Employer Agents participating in E-Verify Must Not:
•
•

•

Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an employee
must use, except to specify that any Form I-9 List B document the
employee chooses to present must contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin, citizenship, or
immigration status.

•

•

•

Create an E-Verify case for an employee who was hired before
the employer signed the E-Verify MOU, except in certain
instances such as employees of federal contractors with the
FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay, or
take any other adverse action against an employee because of
the mismatch, until the mismatch becomes a Final
Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.
Civil Rights and Civil Liberties
Emlpoyee rights must be protected. The next screens discuss the
following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when using EVerify. You MUST:
•
•
•
•
•
•

Create a case in E-Verify only AFTER the applicant has accepted
an offer of employment and Form I-9 is complete.
Ensure your clients give notice to employees regarding your
participation in E-Verify and employee rights.
Create a case for a newly hired employee only after your client
has completed Form I-9.
Take steps to ensure the privacy of employees by protecting their
personal information and to secure the password you use to
access E-Verify.
Discuss work eligibility issues with people directly concerned with
the information and limit these conversations to the relevant
case details.
Ensure employees who receive a mismatch are provided with the
printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been accepted and
Form I-9 is complete. This is considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify employment
eligibility.
• Use E-Verify selectively to discriminate against applicants or
employees.

Protecting Civil Rights and Civil Liberties: The Department of
Justice’s Immigrant and Employee Rights Section (IER)
Federal law requires employers to apply Form I-9 and E-Verify rules
consistently, regardless of an employee’s citizenship, immigration
status or national origin. This law is known as the Immigration and
Nationality Act’s anti-discrimination provision and is found at 8 U.S.C.
§ 1324b. The Immigrant and Employee Rights Section (IER) of the U.S.
Justice Department's Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify may violate this
law.
For more information on how to avoid discrimination, contact IER
Worker Hotline at 800-255-7688 (TTY: 800-237-2515) or visit
justice.gov/ier.

No image

Civil Rights and Civil Liberties – US Equal Employment Opportunity
Commission (EEOC)
You may not discriminate against employees because of race, color,
religion, sex (including pregnancy, gender identify, and sexual
orientation), national origin, age (40 or older), disability or genetic
information.
Employers that discriminate in their use of E-Verify may be in
violation of this law.
For more information on how to avoid discrimination, contact EEOC
at 800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.

Civil Rights and Civil Liberties - Deter Unlawful Discrimination in
Your Workplace
Display the DHS E-Verify Participation and DOJ Right to Work posters
so prospective employees and new hires will see them.
In addition, make sure you comply with federal anti-discrimination
requirements. For example:
•

•

•

•

•

Do not treat applicants or employees differently based on their
citizenship or immigration status, or based on their appearance,
language, accent, or other national origin indicator.
Do not ask an employee to show a specific document to prove
their citizenship or immigration status for the Form I-9 process or
for the E-Verify process.
Do not request additional or different documents than are
required to verify employment eligibility and identity, reject
reasonably genuine-looking documents or specify certain
documents over others.
Do not use E-Verify selectively or to prescreen certain candidates
based on employees’ or applicants’ citizenship, immigration
status, or national origin.
Do not, based on an employee’s citizenship status or national
origin, take adverse action against an employee because of a
mismatch or because their case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee
because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the mismatch, the
employer may terminate employment with no civil or criminal liability
as noted in Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated as a Final
Nonconfirmation, and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that choose to
contest a mismatch result as you would treat any other employee.

Form I-9 and E-Verify
All employers in the United States are required to complete Form I9 no later than the third business day after their employees start
work for pay and keep a record of Form I-9 on file. This requirement
does NOT change for employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the additional
step of electronically confirming that their employees' Form I9 information matches official government records that E-Verify can
access, thereby helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is also
located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in its
entirety. Providing a Social Security number (SSN) on Form I-9 is
usually voluntary but newly hired employees of employers
participating in E-Verify are required to provide an SSN on Form I-9.
Therefore, all newly hired employees, including seasonal, temporary,
and rehires, MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN, they must
obtain one from the Social Security Administration. This can delay the
3-day requirement to create a case in E-Verify. Employers must note
the reason for this delay on the employee's Form I-9 during the
verification process. You must create a case in E-Verify as soon as the
employee has received their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety. To
complete Section 2, you must examine documents that prove the
identity and employment eligibility of the newly hired employee.
Important: You may NOT specify which document(s) from the list of
acceptable documents on Form I-9 and employee may choose to
present.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which proves
both identity and employment eligibility, or a combination of
documents from List B, which proves identity, and List C, which
proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an employer
participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility verification process begins with a
completed Form I-9. The information from Form I-9 is then entered
into E-Verify and a case result is provided.
Case results inform you of your client’s employee's work eligibility.
Case results can be initial, interim or final.
If you determine the information is the case is incorrect, close the
case and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility determinations by
comparing the employee's Form I-9 information entered in EVerify to official government records.

Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is
the first, and sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
with official records. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
records. Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further
verification. No action is required
until further notice from E-Verify.
Each case result is unique and may or may not require additional
action by you and/or the employee. Additional information on initial
case results and next steps are addressed throughout this tutorial.
Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match official
Tentative
government records. Additional action is
Nonconfirmation
required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify the data
and needs more time. This case is referred

to DHS for further action. No action is
required until further notice from E-Verify.
DHS and/or SSA
Case in
Continuance

The employee has contacted DHS or visited
an SSA field office, but more time is needed
to determine a final case result. No action is
required until further notice from E-Verify.

Each case result is unique and may or may not require additional
action by you and/or the employee. Additional information on
interim case results and next steps are addressed throughout this
tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case
Results
Employment
Authorized

Overview
The employee's information matched
with official records. Case will
automatically close. No action
needed.

E-Verify cannot verify an employee's
DHS and/or SSA
employment eligibility after the
Final
employee has contacted DHS or
Nonconfirmation
visited SSA. You may close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for the
employee's U.S. Passport, Passport
Card or driver's license is incorrect.
Close the case in E-Verify and create a
new case.

Each case result is unique and may or may not require additional
action by you. Additional information on final case results and next
steps are addressed throughout this tutorial.

Summary
Congratulations! You have completed Lesson 1 of the General User
tutorial for E-Verify Employer Agents. You should now be able to:
•
•
•
•
•

Describe the background and overview of E-Verify;
Carry out and comply with rules, responsibilities, and guidelines
for protecting; privacy and personal information;
Recognize Civil Rights and Civil Liberties;
Recognize Form I-9 procedures and how they relate to E-Verify;
and
Recognize the verification process and case results

EEA Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the General User Tutorial for E-Verify Employer
Agents. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Updated Image

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization
Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources

•
•
•
•
Account Options
•
•
•
•
Create an E-Verify Case

Take Tutorial
View User Manual
E-Verify News
Contact Us
User Profile
Change Password
Change Security Questions
Log Out

The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, may not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case;
or
Click Create New Case quick link in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E- Verify. E-Verify may send the employee email notifications
with information about their E Verify case, Enter Client Company
Name;
• Click Continue;
• Chose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).

To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• If after this information is verified and/or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will
automatically close without being submitted.
Delete OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
Yes, the photo matches - The photo on the employee's actual document or
a copy matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo
displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is the first,
and sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with off
records. Case will automatically close. No acti
needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records. Additional action is requ
E-Verify Needs More Time DHS could not immediately verify the data an
needs more time. This case is referred to DHS
further verification. No action is required unti
further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS or SSA Final
Nonconfirmation

E-Verify could not immediately verify an employee's
employment eligibility after the employee has
contacted DHS or visited SSA. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the General User Tutorial
for E-Verify Employer Agents. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results.

EEA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson, you will learn
about these E-Verify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process
Verification Process - Interim Verification Case Results – Overview
An interim case result requires additional action before E-Verify can provide you with a final
case result.
•
•
•

An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records. Additional action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further action. No
action is required until further notice from EVerify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you and/or the
employee. Additional information on interim case results and next steps are addressed
throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA)
mismatch means that the employee's information does not match with official government
records.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the
United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-number and/or I-94 number are incorrect in
DHS records
U.S. Passport, Passport Card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client and the
employee.
E-Verify employer agent, client and employee must complete the following steps in EVerify within 10 federal government working days after issuance of the mismatch result:
•
•

•
•

•
•
•

First your client must notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
To do this, print the Further Action Notice and provide it to your client to review and
sign. The notice provides additional instruction to your client and the employee on next
steps.
Instruct your client to review the Further Action Notice with the employee in private and
have them confirm whether the information listed is correct.
Your client should let you know if the information is incorrect. If so, close the case and
select the statement indicating the information was not correct. After the case is closed,
create a new case for your employee with the correct information.
Instruct your client, if the information is correct, the employee will decide whether to
take action on the mismatch.
Instruct your client to tell the employee they have 10 days from issuance of the
mismatch to notify you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch
process. The next screens take you through the steps listed below:
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to
work in the United States. You MUST provide the employee the opportunity to take action to
resolve the mismatch. Employers may not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee because of the mismatch,
until the mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of a of their mismatch result as soon as
possible within the 10 days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click Download Further Action
Notice.
Send the Further Action Notice to your client and instruct them to review the Further
Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under
View Essential Resources, accessible on your user home screen.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or
not take action to resolve the mismatch.
The employee chooses whether to take action to not to resolve the mismatch and
acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
• Instruct the client to have the employee indicate on the Further Action Notice whether
they will take action to resolve the mismatch or not.
• Ensure that the client and the employee sign and date the English version of the Further
Action Notice.
• Instruct the client to give the employee a copy of the signed Further Action Notice in
English and attach the original to the employee's Form I-9.
• If your client’s employee chooses to take action to resolve the mismatch, instruct your
client give the employee the Referral Date Confirmation. The Referral Date Confirmation
provides the date by which the employee must call DHS and/or visit SSA. The employee
should bring the Further Action Notice when they visit a SSA field office.
• If your employee chooses to not to take action to resolve the mismatch or does not give
you their decision by the end of the 10th federal government working day after E-Verify
issued the mismatch, then you close the case and may terminate the employee.
A sample of the Further Action Notice is available in View Essential Resources.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they choose to take action to resolve the error and correct the data
mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee
understand that action must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee understand
that this cannot be undone and choosing not to take action could result in
termination of employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide a
copy of the employee's photo document. This is discussed on the next slides
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo
document with a photo displayed during creation of the E-Verify case. This helps ensure that
the document the employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551);
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and
back of the document (or in the case of a U.S. passport, copy the Passport ID screen and the
Passport Barcode page) and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s
actual document or a copy of the employee’s document and determine if the photos are
reasonably identical. The photos should be identical with only minor variations in shading
and detail based upon the age and wear of the employee’s document and the quality of your
computer monitor.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should
have directly compared the photo on the document to the employee during Form I-9
completion and prior to creating the E-Verify case. Photo Matching - Process Overview
provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the
employee’s document. You will check the appropriate answer:
Yes, this photo matches - The photo on the employee's actual document or copy of
the document matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo displayed by
E-Verify;
• No, this photo does not match - The photo on the employee's actual document or
copy of the document does not match the photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to compare with
the employee’s document provided. This option should be selected when E-Verify
either displays no photo or it displays an image of something other than a photo of a
person, such as an image of a document.
E-Verify Photo Matching – Case Results
•

•

•
•

For most documents presented, E-Verify requests an image of both the front and back. If
the document is a U.S. passport or passport card, E-Verify will request an image of the
Passport ID screen and the Passport Barcode page.
If you select No, this photo does not match or No photo displayed, E-Verify prompts you
to upload a photo of your employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be saved and must be
uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close the case. These
actions are outlined in each case result section throughout this manual.
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and
you indicate the employee will take action to resolve this case in E-Verify, print the Referral
Date Confirmation and send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides
the employee the date by which they must contact DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA
if they choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the
mismatch process.
YOUR ACTION
• Notify your employee of their mismatch result as soon as possible within the 10 days in pr
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Keep original signed Further Action Notice on file with Form I-9.
• If employee chooses to take action to resolve the case, refer employee.
• Print the Referral Date Confirmation and provide it to the employee.
• If prompted, attach and upload a copy of employee's Form I-9 photo document (front and
Verify.
• If your employee does not give you their decision by the end of the 10th federal governme
day after E-Verify issued the mismatch, then you close the case and may terminate the em
THE CLIENT'S ACTION
• Review the Further Action Notice privately with the employee as soon as possible within 1
government working days after E-Verify issued the mismatch case result.
• Have the employee indicate whether they will take action to resolve the mismatch on the
Action Notice.

Instruct employee to sign and date Further Action Notice.
Sign and date the Further Action Notice after your employee has indicated their choice.
Provide copy of signed Further Action Notice to employee.
Keep original signed Further Action Notice on file with employee's Form I-9
Send a copy of the Further Action Notice to the E-Verify employer agent
If the employee chooses to take action to resolve the mismatch, provide them with the Referral Date
Confirmation.
THE EMPLOYEE'S ACTION
•
Decide to take action or not to resolve their mismatch within 10 days of issuance and indicate decision
on Further Action Notice.
•
Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
•
Take next action based on decision to take action to resolve case or not.
•
If the employee decides to take action to resolve the mismatch, contact DHS or visit an SSA field office
with a copy of the Further Action Notice within 8 federal government working days.
Mismatch - Check for Case Status Updates
•
•
•
•
•
•

Once you inform the employee that the case is referred, you have completed the mismatch
process.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
You may NOT ask the employee for additional evidence or confirmation that DHS and/or SSA
resolved their case.
NOTE: You can search for the case from Cases menu or by selecting Search Cases on the
account home page.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does
not require action by you.
DHS could not immediately verify the data and needs more time. E-Verify automatically
sends this case to DHS for further action. No action is required until further notice from EVerify.
DHS usually responds within 3 federal government working days with an updated case result
through Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
E-Verify Case Result - DHS and/or SSA Case In Continuance
A DHS and/or SSA Case in Continuance means that the employee has contacted DHS and/or
visited a SSA field office, but more time is needed to determine a final case result.
The reason DHS and/or SSA needs more time varies with each situation. E-Verify provides a
case result update through Case Alerts on your user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take
any other adverse action against an employee because of the mismatch or because the
employee’s case is pending with DHS and/or SSA, until the mismatch becomes a Final
Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the General User Tutorial for EVerify Employer Agents of. You should now be able to:

•
•
•

•

Complete an DHS or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete the Photo Matching Process

EEA Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for E-Verify Employer
Agents. In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

Final Case Results
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final case
result. It means that the employee's information matches with offical government
records. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I-9
and/or print a copy of the case details and file them with the employee's Form I-9.
E-Verify automatically closes cases resulting in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot verify an
employee's employment eligibility after an employee has contacted DHS or SSA. It
can also mean that the employee did not contact DHS or visit an SSA field office
within 8 federal government working days.
Your client may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation with no civil or criminal liablity as noted in Article II, Section C –
Responsibilities of Employer (#6) in the MOU.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or confirmation
that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click Close
Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ this
individual.
• If you select the option indicating you will continue to employee this individual,
you must provide the reason why. Type the reason in the text box provided.
• If you select the option indicating that neither of the above applies and you are
closing this case for a different reason, you must select the reason you are
closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify Case Number on the
employee's Form I-9 or click Print Information to print and attach a copy of the
case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be redirected to
view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A new case must be created for this employee. To do this, close the case and create
a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will verify
the employment eligibility of this employee once you create a new case.

Case Alerts
Case alert boxes with important information about your cases appear under the
welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be closed.
The Cases to be Closed case alert provides quick access to all cases that need to be
closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s License, I94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases With Updates case alerts provides quick access to all open cases that have
had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s License, I94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Expiring Autorization Docs
The Cases With Expiring Authorization Docs case alerts is a notification that an
employee's Employment Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to re-verify the employee by
updating Section 3 of Form I-9. The employee cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each alert
by selecting Dismiss Alert.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document (Form I766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s License, I94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.
Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases that
were automatically closed after receiving an Employment Authorized result.
This is notification your case was closed. Be sure to record the case information as
required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security, Driver’s License, I94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Summary
Congratulations! You have completed Lesson 4 of the General User Tutorial for EVerify Employer Agents. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

EEA Lesson 5

Current

Update
Lesson 5: General User Account Administration
• General User Account Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports

Image

Account Administration
Welcome to Lesson 5 of the General User Tutorial for EVerify Employer Agents. In this lesson, you will learn about
the E-Verify topics listed below:
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Reports

Learning Objectives
Upon completing this lesson, you should be able to:
Identify the role of program administrators in support of
general users
• Recognize requirements to create a password
• Use your navigation menu
• Manage the information in My Clients
Overview of User Roles
•

A user role determines the functions and permissions you
have when you log into E-Verify. There are two user roles:
•
•

General User
Program Administrator

As a general user, it is important to know the following:

•
•
•

•

Your program administrator can assist you if you have
been locked-out of E-Verify due to a password issue.
Cases created by you can also be managed by your
program administrator.
Your program administrator can add new users to be
general users or program administrators and can delete
user accounts when needed.
Only program administrators can update your company’s
or entity’s profile information.

NOTE: If you do not know who your program administrator is,
contact E-Verify Customer Support at 888-464-4218.
General User - Create a Password
The first time you log in to E-Verify, you are prompted to
change your password.
Passwords are case-sensitive, different from the assigned user
ID, and have the password requirements below to create a
new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( )
?:;{}+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior
password.
Example: IL!keH2O
IMPORTANT:

If you think your password has been compromised, you
must change your password immediately. To change your
password, access the user profile options from the dropdown menu under your username in the top right corner
of the account.
General User – Password Hints

•

Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet,
child, or fictional character, nor any employee ID number,
Social Security number, birth date, phone number or any
information that could be readily guessed about the
creator of the password
Contain any simple pattern of letters or numbers, such as
“qwerty” or “xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password.
Every E-Verify user must have their own unique user ID and
password.

General User – Password Help
• If you try to log in with an incorrect password three
consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change your
password using the link Forgot Password on the
user log in screen.
o If you are unable to change your password with
Forgot Password link, contact another in your
company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions
to reset your password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every
90 days.
• To comply with federal security guidelines, USCIS is
required to deactivate any user ID that has not been
accessed within the past 270 days. A deactivated user ID
will not affect the status of your E-Verify account.
Note:
•
•

Each user must have their own user ID and password to
access E-Verify and may not share their user ID or
password with others.
You are responsible for any activity associated with your
user ID and password.

E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back
banner with your name and company, or entity listed.
Case alert boxes with important information about your cases
are under the welcome banner, including Cases to be Closed,
Cases with Updates, Cases with Expiring Authorization Docs
and Recently Auto-Closed Cases.
Convenient quick links in gray boxes are directly below the
case alert boxes, including Create New Case, Search Cases,
View Resources and Contact Us.
Below the quick links, you will find the E-Verify News section
that keeps you up to date on the latest and greatest with EVerify.
The next slides will help you become familiar with the links
found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Account Options

Function
Employer Agent Home Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit Report
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
• Company Account

• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the welcome banner:
Link
Case Alert

Cases to be
Closes

Cases with
Updates

Cases with
Expiring Doc

Recently
Auto – Closed
Cases

Function
• The case alert boxes bring
attention to cases that need action
or provide important information
regarding your cases.
• Any case created in E-Verify and
assigned an E-Verify case number
must be closed.
• The Cases to be Closed case alert
provides quick access to all cases
that need to be closed.
• All open cases that have had a
change in case result.
• All cases must be closed. This case
alert is an easy way to manage
these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action
is required in E-Verify.
• This alert will only appear if the
document the employee presented
for the original E-Verify case was
either an Employment
Authorization Document (Form I766) or an Arrival/Departure
Record (Form I-94).
• The Recently Auto-Closed cases
case alert provides quick access to
all cases that were automatically
closed after receiving an
Employment Authorized result.
• This is notification your case was
closed. Be sure to record the case

information as required on Form I9 or print the case details page.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case
Alert boxes:
Quick Link
Create New Case
Search Cases
View Resources
Contact Us
E-Verify News

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest
E-Verify News

E-Verify Employer Agents - Manage Clients
As a general user for E-Verify employer agents, you manage
important information about your clients from the navigation
menu option Clients.
On the Clients Company screen you can:
• Search and View Existing
• Terminate Companies
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both General Users and program administrators for EVerify employer agents can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue.
An email is sent to the MOU signing authority that you
assigned during enrollment. Your client will need to
electronically sign the MOU once the client receives the email.
The client has 7 federal business days to view, sign or decline
the MOU. If the client accidentally declines the MOU or the
link expires, you can resend the request for the client to sign
the MOU.
For more information review the E-Verify User Manual for EVerify Employer Agents found in View Essential Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases in E-Verify, the
MOU must be electronically signed or manually uploaded.
The next screen provides additional information.
• Instructions on how to navigate each function is detailed
in the E-Verify User Manual for E-Verify Employer Agents
located in View Essential Resources.
Delete – covered under ‘Manage Client – Add New Client’

Reports
On the home page, above the welcome banner, Click Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User
Manual.

Congratulations! You have completed Lesson 5 of the General
User Tutorial for E-Verify Employer Agents. You should now be
able to:
•
•
•
•

Understand the role of program administrators in support
of your company's or entity’s users
Recognize requirements to create a password
Use your navigation menu
Manage the information in clients and company account
information.

EEA FC Lesson 1

Current

Updated Content

Updated Image

Welcome to the E-Verify Tutorial
This tutorial is designed for General User E-Verify
Employer Agents of Federal Contractors that
participate in E-Verify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that
was required to start using E-Verify. This tutorial
covers the topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation
(Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}

Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E
Verify tutorial before they can create or manage
cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the General User Tutorial
for E-Verify Employer Agents of Federal Contractors.
In this lesson, you will learn about the E-Verify topics
listed below:
•
•
•
•
•
•
•

E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•
•

Describe the background and overview of EVerify, Federal Contractor and E-Verify Employer
Agent
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and
personal information
Recognize Civil Rights and Civil Liberties
Recognize Form I-9 procedures and how they
relate to E-Verify
Recognize the verification process and case
results

E-Verify Background
In 1996, Congress passed the Illegal Immigration
Reform and Immigrant Responsibility Act (IIRIRA),
which required the Department of Homeland
Security (DHS) and Social Security Administration
(SSA) to develop an employment confirmation
process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that
electronically verifies the employment eligibility of
newly hired employees to work in the Unites States.
E-Verify is a voluntary program. Employers with
federal contracts or subcontracts that contain the
Federal Acquisition Regulation (FAR) E-Verify clause
are required to enroll in and use E-Verify as a
condition of federal contracting. Employers with
employees in states with legislation that requires
participation in E-Verify, for example, as a condition
of business licensing, may also be required to
participate in E-Verify. In addition, an employer may
be required to participate in E-Verify pursuant to a
court order.

E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person,
company, or other entity that provides the service of
using E-Verify to confirm employment eligibility of
employees of third-party employers (or clients).
Clients are required to complete Form I-9,
Employment Eligibility Verification, for all new
employees and must follow the guidelines set forth
in the MOU for Employers Using an EVerify Employer Agent (or client MOU).

How E-Verify Works
E-Verify works by electronically comparing the
information from an employee’s Form I-9,
Employment Eligibility Verification, with official
government records that E-Verify can access to
verify the identity and employment eligibility of each
newly hired employee and/or employee assigned to
a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must
protect the privacy of employees who submit
information to be processed through E-Verify and
ensure that all personal information collected is
safeguarded and used only for the purposes outlined
in the memorandum of understanding (MOU).
E-Verify protects PII in accordance with a National
Archives and Records Administration (NARA) records
retention and disposal schedule (N 1-566-08-7) by
annually disposing of E-Verify records that are over
10 years old. This minimizes security and privacy
risks associated with U.S. government retention of
PII.

Failure to properly protect employee information
can result in identity theft or fraud and can cause
considerable inconvenience, harm, or
embarrassment to the employees or employer
affected.
Privacy Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle
information and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and
ensure that unauthorized persons do not access
E-Verify.
• Protect and store employee information
properly.
Ensure that employee information is stored in a
safe and secure location and that only
authorized users have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including
mismatches and Final Nonconfirmations are
discussed in private with the employee.
REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set
forth in the E-Verify MOU and the rules and
responsibilities outlined in the E-Verify User Manual,
Supplemental Guide For E-Verify Employer Agents
and this tutorial.
The next screens outline the specific rules and
responsibilities required of everyone that uses EVerify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers
Must
E-Verify Employer Agents participating in EVerify MUST:
Follow E-Verify procedures for each employee
for whom an E-Verify case is created.
 Notify each job applicant of EVerify participation by clearly displaying the
Notice of E-Verify Participation and the Right to
Work posters in English and Spanish. You may
also display the posters in other languages
provided by DHS.
 Complete Form I-9 for each newly hired
employee before creating a case in E-Verify.
 Obtain a Social Security number from each newly
hired employee on Form I-9.


Ensure that Form I-9 List B identity documents
have a photo.
 Create a case for each newly hired employee no
later than the third business day after he or she
starts work for pay. Enter the employee’s email
address in E-Verify if it was provided on Form I-9.
 Provide each employee with notice of and the
opportunity to take action on a mismatch by
downloading the Further Action Notice and
providing it to the employee before referring the
case.
 Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the EVerify Supplemental Guide for Federal Contractors
located in View Essential Resources.


NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Rules and Responsibilities - Notice to Employees of
E-Verify Participation
You MUST notify ALL employees of your
participation in E-Verify. To do this, you must
provide your clients the following posters in English
and Spanish provided by DHS:
Notice of E-Verify Participation; and
Right to Work.
• Ensure all locations display the posters (in both
English and Spanish) in a prominent place that is
clearly visible to all current and prospective
employees, electronically or in hard copy.
• Replace the participation posters when updates
are provided by DHS to ensure employees,
applicants, and the public to have the most recent
and complete information regarding E-Verify.
• E-Verify recommends providing a copy of these
posters with job application materials, either
electronically or in hard copy.
•
•

Rules and Responsibilities – E-Verify Employer Must
Not:
E-Verify Employer Agents participating in EVerify Must Not:
•
•

•

•

•

•

Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9
documentation an employee must use, except to
specify that any Form I-9 List B document the
employee chooses to present must contain a
photo.
Use E-Verify to discriminate against any job
applicant or employee on the basis of their
national origin, citizenship, or immigration
status.
Create an E-Verify case for an employee who
was hired before the employer signed the EVerify MOU, except in certain instances such as
employees of federal contractors with the FAR EVerify clause.
Terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action
against an employee because of the mismatch,
until the mismatch becomes a Final
Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
Employee rights must be protected. The next screens
discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably
when using E-Verify. You MUST:
•
•
•
•
•

•

Create a case in E-Verify only AFTER the
applicant has accepted an offer of employment
and Form I-9 is complete.
Ensure your clients give notice to employees
regarding your participation in E-Verify and
employee rights.
Create a case for a newly hired employee only
after your client has completed Form I-9.
Take steps to ensure the privacy of employees
by protecting their personal information and to
secure the password you use to access E-Verify.
Discuss work eligibility issues with people
directly concerned with the information and
limit these conversations to the relevant case
details.
Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has
been accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to reverify employment eligibility.
• Use E-Verify selectively to discriminate against
applicants or employees.
Protecting Civil Rights and Civil Liberties: The
Department of Justice’s Immigrant and Employee
Rights Section (IER)
Federal law requires employers to apply Form I-9
and E-Verify rules consistently, regardless of an
employee’s citizenship, immigration status or
national origin. This law is known as the Immigration
and Nationality Act’s anti-discrimination provision
and is found at 8 U.S.C. § 1324b. The Immigrant and
Employee Rights Section (IER) of the U.S. Justice
Department's Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify
may violate this law.

No image

For more information on how to avoid
discrimination, contact IER Worker Hotline at 800255-7688 (TTY: 800-237-2515) or visit justice.gov/ier.
Civil Rights and Civil Liberties – US Equal
Employment Opportunity Commission (EEOC)
You may not discriminate against employees
because of race, color, religion, sex (including
pregnancy, gender identify, and sexual orientation),
national origin, age (40 or older), disability or genetic
information.
Employers that discriminate in their use of E-Verify
may be in violation of this law.

For more information on how to avoid
discrimination, contact EEOC at 800-669-4000 (TTY:
844-234-5122) or visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right
to Work posters so prospective employees and new
hires will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
•

•

•

•

•

Do not treat applicants or employees differently
based on their citizenship or immigration status,
or based on their appearance, language, accent,
or other national origin indicator.
Do not ask an employee to show a specific
document to prove their citizenship or
immigration status for the Form I-9 process or
for the E-Verify process.
Do not request additional or different
documents than are required to verify
employment eligibility and identity, reject
reasonably genuine-looking documents or
specify certain documents over others.
Do not use E-Verify selectively or to prescreen
certain candidates based on employees’ or
applicants’ citizenship, immigration status, or
national origin.
Do not, based on an employee’s citizenship
status or national origin, take adverse action
against an employee because of a mismatch or
because their case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay
training, withhold or lower pay, or take any other
adverse action against an employee because of the
mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment
with no civil or criminal liability as noted in
Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated
as a Final Nonconfirmation, and the employer should
close the case in E-Verify.
To avoid improper adverse actions, treat employees
that choose to contest a mismatch result as you
would treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set
forth in the E-Verify MOU and the rules and
responsibilities outlined in the E-Verify User Manual
for Employers and this tutorial.
Federal contractors with the FAR E-Verify clause
have specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify
• Subcontractors & others.
For detailed information on the guidelines and time
periods, click View Essential Resources and review
the E-Verify Supplemental Guide for Federal
Contractors.

Federal Contractor Requirements – Form I-9 and EVerify
All employers in the United States are required to
complete Form I-9, Employment Eligibility
Verification, no later than the third business day
after their employees start work for pay and keep a
record of Form I-9 on file. This requirement does
NOT change for federal contractors enrolled in EVerify.
There are specific rules and procedures for federal
contractors participating in E-Verify. These are
described on the next screens.
NOTE: To view or download Form I-9, click Form I-9.
For more information on Form I-9 procedures,
review the Handbook for Employers: Guidance for
Completing Form I-9 (M-274) which is also located in
View Essential Resources.
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9,
regardless of whether they are assigned to a federal
contract.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View
Essential Resources link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9
that other employers do not have.
For detailed information, click View Essential
Resources and review the Supplemental Guide for

Federal Contractors, 2.1 Verifying New Employees
using Form I-9.
Federal Contractor Requirements – Verifying
Existing Employees using Form I-9
Federal contractors must follow specific rules which
relate to Form I-9 and existing employees.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View
Essential Resources link on the navigation menu.
To comply with the FAR rule, you must verify all new
hires and existing employees assigned to a covered
contract. You may also choose to verify your entire
workforce.
For detailed information, click View Essential
Resources and review the Supplemental Guide for
Federal Contractors, 2.2 Verify Existing Employee
using Form I-9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9, Employment Eligibility
Verification, no later than the third business day
after their employees start work for pay and keep a
record of Form I-9 on file. This requirement does
NOT change for employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take
the additional step of verifying that their
employee’s Form I-9 information matches official
government records, thereby ensuring a legal
workforce.
NOTE: To view or download Form I-9, click Form I-9.
For more information on Form I-9 procedures,
review the Handbook for Employers: Guidance for

Completing Form I-9 (M-274) which is also located in
View Essential Resources.
Form I-9 and E-Verify – Form I-9, Section 1 –
Overview
Newly hired employees must complete Section 1
of Form I-9 in its entirety. Providing a Social Security
number (SSN) on Form I-9 is usually voluntary but
newly hired employees of employers participating
in E-Verify are required to provide an SSN on Form I9. Therefore, all newly hired employees, including
seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an
SSN, they must obtain one from the Social Security
Administration. This can delay the 3-day
requirement to create a case in E-Verify. Employers
must note the reason for this delay on the
employee's Form I-9 during the verification process.
You must create a case in E-Verify as soon as the
employee has received their SSN from SSA.

Form I-9 and E-Verify – Form I-9, Section 2 –
Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, you must examine
documents that prove the identity and employment
eligibility of the newly hired employee.
Important: You may NOT specify which document(s)
from the list of acceptable documents on Form I-9
and employee may choose to present.

Form I-9 and E-Verify – Form I-9, Section 2 –
Documents
An employer may accept one document from List A,
which proves both identity and employment
eligibility, or a combination of documents from List
B, which proves identity, and List C, which proves
employment eligibility.
IMPORTANT: Any List B document(s) presented to
an employer participating in E-Verify MUST contain a
photo.

Verification Process Overview
The E-Verify employment eligibility verification
process begins with a completed Form I-9. The
information from Form I-9 is then entered into EVerify and a case result is provided.
Case results inform you of your client’s employee's
work eligibility. Case results can be initial, interim, or
final.
If you determine the information is the case is
incorrect, close the case and create a new case with
correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility
determinations by comparing the employee's Form I9 information entered in E-Verify to official
government records.
Verification Process - Initial Verification Case
Results Overview
After Form I-9 information has been entered into EVerify, E-Verify promptly provides you an initial case
result. An initial case result is the first, and
sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the
table below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched with official records.
Case will automatically close.
No action needed.

Tentative
Nonconfirmation
(Mismatch)
E-Verify Needs
More Time

Information does not initially
match records. Additional
action is required.
DHS could not immediately
verify the data and needs more
time. This case is referred to
DHS for further action. No
action is required until further
notice from E-Verify.

Each case result is unique and may or may not
require additional action by you and/or the
employee. Additional information on initial case
results and next steps are addressed throughout this
tutorial.
Verification Process – Interim Verification Case
Results Overview
An interim case result requires additional action
before E-Verify can provide you with a final case
result.
An overview of the interim case results is listed in
the table below.
Interim Case
Results

Overview

DHS and/or
SSA
Information did not match
Tentative
official government records.
Nonconfirma
Additional action is required.
tion
(Mismatch)
DHS could not immediately verify
the data and needs more time.
E-Verify
This case is referred to DHS for
Needs More
further action. No action is
Time
required until further notice
from E-Verify.

The employee has contacted DHS
or visited an SSA field office, but
DHS and/or
more time is needed to
SSA Case in
determine a final case result. No
Continuance
action is required until further
notice from E-Verify.
Each case result is unique and may or may not
require additional action by you and/or the
employee. Additional information on interim case
results and next steps are addressed throughout this
tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the EVerify process.
An overview of the final case results is listed in the
table below.
Final Case
Results

Overview

The employee's information
Employment matched with official records.
Authorized Case will automatically close. No
action needed.
E-Verify cannot verify an
DHS and/or
employee's employment
SSA Final
eligibility after the employee has
Nonconfirma
contacted DHS or visited SSA.
tion
You may close the case.
Close Case
and
Resubmit

This case cannot continue
because the expiration date
entered for the employee's U.S.
Passport, Passport Card or
driver's license is incorrect.

Close the case in E-Verify and
create a new case.
Each case result is unique and may or may not
require additional action by you. Additional
information on final case results and next steps are
addressed throughout this tutorial.
Summary
Congratulations! You have completed Lesson 1 of
the General User Tutorial for E-Verify Employer
Agents of Federal Contractors. You should now be
able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify and E-Verify Employer
Agent Overview
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and
personal information
Recognize Civil Rights and Civil Liberties
Identify E-Verify and federal contractor
requirements
Recognize Form I-9 procedures and how they
relate to E-Verify
Recognize the verification process and case
results

EEA FC Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Updated Image

Initial Verification
Welcome to Lesson 2 of the General User Tutorial for E-Verify Employer
Agents of Federal Contractors. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.

The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password
• Change Security Questions
• Log Out
Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created no later than the third business day after the employee
starts work for pay.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, may not have a case created in E-Verify based on this
employment.
Getting Started
To create a case in E-Verify, take the information that the employee
completed on their Form I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case;
or
Click Create New Case quick link in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.

Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information or enter non-standard information E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E-Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created 3 or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.

REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•
•
•
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved).
To continue with a previously created open duplicate case, click
Continue Case.
If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.

Enter Form I-9 Information – Review Case
In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified and/or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will
automatically close without being submitted.
Delete OBE

•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records.
The photo matching step happens automatically when an employee
presents a U.S. Passport or Passport Card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
Yes, the photo matches - The photo on the employee's actual document or
a copy matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo
displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify.
OR

No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a
document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is the first,
and sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with off
records. Case will automatically close. No acti
needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records. Additional action is requ
E-Verify Needs More Time DHS could not immediately verify the data an
needs more time. This case is referred to DHS
further verification. No action is required unti
further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
records. Case will automatically close. No action
needed.

DHS or SSA Final
Nonconfirmation

E-Verify could not immediately verify an employee's
employment eligibility after the employee has
contacted DHS or visited SSA. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. Passport,
Passport Card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the General User Tutorial
for E-Verify Employer Agents of Federal Contractors. You should now be
able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results.

EEA FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson, you will learn
about these E-Verify topics:
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process - Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can provide you with a final
case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records. Additional action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further
verification. No action is required until further
notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you and/or the
employee. Additional information on interim case results and next steps are addressed
throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security and/or Social Security Administration mismatch means
that the employee's information does not match with official government records.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the
United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-number and/or I-94 number are incorrect in
DHS records
U.S. Passport, Passport Card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client, and the
employee.
E-Verify employer agent, client and employee must complete the following steps in EVerify within 10 federal government working days after issuance of the mismatch result:
•
•

•
•

•
•
•

First your client must notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
To do this, print the Further Action Notice and provide it to your client to review and
sign. The notice provides additional instruction to your client and the employee on next
steps.
Instruct your client to review the Further Action Notice with the employee in private and
have them confirm whether the information listed is correct.
Your client should let you know if the information is incorrect. If so, close the case and
select the statement indicating the information was not correct. After the case is closed,
create a new case for your employee with the correct information.
Instruct your client, if the information is correct, the employee will decide whether to
take action on the mismatch.
Instruct your client to tell the employee they have 10 days from issuance of the
mismatch to notify you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch
process. The next screens take you through the steps listed below:
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to
work in the United States. You MUST provide the employee the opportunity to take action to
resolve the mismatch. Employers may not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee because of the mismatch,
until the mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of a of their mismatch result as soon as
possible within the 10 days.
To notify the employee, follow these steps:
•
•

Select a language to print the Further Action Notice and click Download Further Action
Notice.
Send the Further Action Notice to your client and instruct them to review the Further
Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under
View Essential Resources, accessible on your user home screen.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or
not take action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and
acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•
•

•

Have the employee indicate on the Further Action Notice whether they will take
action to resolve the mismatch.
Ensure that you and the employee sign and date the English version of the Further
Action Notice.
Give the employee a copy of the signed Further Action Notice in English and attach
the original to the employee's Form I-9.
If the employee chooses to take action to resolve the mismatch, make the
appropriate selection on the case and click Continue.
Download the Referral Date Confirmation and provide a copy to the employee. The
Referral Date Confirmation provides the date by which the employee must call DHS
and/or visit SSA. The employee should bring the Further Action Notice when they
visit a SSA field office.
If your employee chooses to not to take action to resolve the mismatch or does not
give you their decision by the end of the 10th federal government working day
after E-Verify issued the mismatch, then you close the case and may terminate the
employee.

A sample of the Further Action Notice is available in View Essential Resources.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they choose to take action to resolve the error and correct the data
mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee
understand that action must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee understand
that this cannot be undone and choosing not to take action could result in
termination of employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide a
copy of the employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo
document with a photo displayed during creation of the E-Verify case. This helps ensure that
the document the employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551);
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and
back of the document (or in the case of a U.S. passport, copy the Passport ID screen and the
Passport Barcode page) and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s
actual document or a copy of the employee’s document and determine if the photos are
reasonably identical. The photos should be identical with only minor variations in shading
and detail based upon the age and wear of the employee’s document and the quality of your
computer monitor.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should
have directly compared the photo on the document to the employee during Form I-9
completion and prior to creating the E-Verify case. Photo Matching - Process Overview
provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the
employee’s document. You will check the appropriate answer:
•

•
•

Yes, this photo matches - The photo on the employee's actual document or copy of
the document matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo displayed by
E-Verify;
No, this photo does not match - The photo on the employee's actual document or
copy of the document does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to compare with
the employee’s document provided. This option should be selected when E-Verify
either displays no photo or it displays an image of something other than a photo of a
person, such as an image of a document.
•

E-Verify Photo Matching – Case Results
•

•
•

For most documents presented, E-Verify requests an image of both the front and back. If
the document is a U.S. passport or passport card, E-Verify will request an image of the
Passport ID screen and the Passport Barcode page.
If you select No, this photo does not match or No photo displayed, E-Verify prompts you
to upload a photo of your employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be saved and must be
uploaded again.

Click Continue or SAVE & Exit.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information.
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and
you indicate the employee will take action to resolve this case in E-Verify, print the Referral
Date Confirmation and send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides
the employee the date by which they must contact DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if
they choose to visit an SSA field office.

Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the
mismatch process.
YOUR ACTION
•
Notify your employee of their mismatch result as soon as possible within the 10 days in p
•
Confirm employee's choice to take action to resolve the case or not.
•
Instruct employee to sign and date Further Action Notice.
•
Keep original signed Further Action Notice on file with Form I-9.
•
If employee chooses to take action to resolve the case, refer employee.
•
Print the Referral Date Confirmation and provide it to the employee.
•
If prompted, attach and upload a copy of employee's Form I-9 photo document (front and
E-Verify.
•
If your employee does not give you their decision by the end of the 10th federal governm
working day after E-Verify issued the mismatch, then you close the case and may termina
employee.
THE CLIENT'S ACTION
• Review the Further Action Notice privately with the employee as soon as possible within 1
government working days after E-Verify issued the mismatch case result.
• Have the employee indicate whether they will take action to resolve the mismatch on the
Action Notice.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after your employee has indicated their choice.
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee's Form I-9
• Send a copy of the Further Action Notice to the E-Verify employer agent
• If the employee chooses to take action to resolve the mismatch, provide them with the Re
Date Confirmation.
THE EMPLOYEE'S ACTION
• Decide to take action or not to resolve their mismatch within 10 days of issuance and indic
decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
• Take next action based on decision to take action to resolve case or not.
• If the employee decides to take action to resolve the mismatch, contact DHS or visit an SSA
office with a copy of the Further Action Notice within 8 federal government working days.

Mismatch - Check for Case Status Updates
Once your client informs the employee that the case is referred, you have completed the
mismatch process.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
You or your client may NOT ask the employee for additional evidence or confirmation that
DHS and/or SSA resolved their case.
NOTE: You can select Cases to search for your case.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does
not require action by you.
DHS could not immediately verify the data and needs more time. E-Verify automatically
sends this case to DHS for further action. No action is required until further notice from EVerify.
DHS usually responds within 3 federal government working days with an updated case result
through Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.

E-Verify Case Result - DHS and/or SSA In Continuance
A DHS and/or SSA Case in Continuance means that the employee has contacted DHS and/or
visited a SSA field office, but more time is needed to determine a final case result.
The reason DHS and/or SSA needs more time varies with each situation. E-Verify provides a
case result update through Case Alerts on your user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the
case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take
any other adverse action against an employee because of the mismatch or because the
employee’s case is pending with DHS and/or SSA, until the mismatch becomes a Final
Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the General User Tutorial for EVerify Employer Agents of Federal Contractors. You should now be able to:

•
•
•

•

Complete an DHS or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA FC Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for EVerify Employer Agents of Federal Contractors. In this lesson,
you will learn about the E-Verify topics listed below:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•
•

Employment Authorized
DHS Final Nonconfirmation
SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with offical government records. It's that
easy!
Your next step is to record the E-Verify case number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases resulting in Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Results - DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that EVerify cannot verify an employee's employment eligibility after
an employee has contacted DHS or SSA. It can also mean that the
employee did not contact DHS or visit an SSA field office within 8
federal government working days.
Your client may terminate employment based on a case result of
DHS or SSA Final Nonconfirmation with no civil or criminal liablity
as noted in Article II, Section C – Responsibilities of Employer (#6)
in the MOU.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
REMINDER: You may not ask the employee for additional
evidence or confirmation that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.

•

Click Create New Case to create a new case or click
Continue to be redirected to view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A new case must be created for this employee. To do this, close
the case and create a new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.

Case Alerts
Case alert boxes with important information about your cases
appear under the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Updates
The Cases With Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Autorization Docs
The Cases With Expiring Authorization Docs case alerts is a
notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I94) is expiring and to remind you to re-verify the employee by
updating Section 3 of Form I-9. The employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:

•
•
•
•

Search: Employee Name, Case Number, Alien, Social Security,
Driver’s License, I-94 or Passport Number
Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
Sort by: Case Number, Case status, Last Name or First Day of
Employment
Option to view up to 50 cases per page.

You can also click Create New Case from this screen.
Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien, Social Security,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Summary
Congratulations! You have completed Lesson 4 of the General
User Tutorial for E-Verify Employer Agents of Federal
Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

EEV FC Lesson 5

Current

Update
Lesson 5: General User Account
Administrator
• General User Account
Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports
General User Account Administration
Welcome to Lesson 5 of the General User
Tutorial for E-Verify Employer Agents of
Federal Contractors. In this lesson, you will
learn about the E-Verify topics listed below:
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Reports

Image

Learning Objectives
Upon completing this lesson, you should be
able to:
Understand the role of general users in
support of your company's users
• Recognize requirements to create a
password
• Use your navigation menu
• Manage the information in My Clients
and My Company
Overview of User Roles
•

A user role determines the functions and
permissions you have when you log into EVerify. There are 2 user roles:
•
•

General User
Program Administrator

General User
As a general user, it is important to know the
following:
•
•
•

Your program administrator can assist
you if you have been locked-out of EVerify due to a password issue.
Cases created by you can also be
managed by your program
administrator.
Your program administrator can add
new users to be general users or

program administrators and can delete
user accounts when needed.
• Only program administrators can update
your company profile information.
NOTE: If you do not know who your program
administrator is, contact E-Verify Customer
Support at 888-464-4218.
General User - Create a Password
The first time you log in to E-Verify, you are
prompted to change your password.
Passwords are case-sensitive, different from
the assigned user ID, and have the password
requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last
character
• At least 1 special character from the
following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special
character
• Not identical to the User ID
• Password length between 8 and 14
characters
• No more than two consecutive
characters from the prior password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been
compromised, you must change your
password immediately. To change your
password, access the user profile options
from the drop-down menu under your
username in the top right corner of the
account.

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of
any person, pet, child, or fictional
character, nor any employee ID number,
Social Security number, birth date,
phone number or any information that
could be readily guessed about the
creator of the password
Contain any simple pattern of letters or
numbers, such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your
password. Every E-Verify user must have
their own unique user ID and password.

General User – Password Help
• If you try to log in with an incorrect
password three consecutive times, EVerify will lock you out.
o If you are locked out, first try to
change your password using the
link Forgot Password on the user
log in screen.
o If you are unable to change your
password with Forgot Password
link, contact another program
administrator in your company.
• Each user must create password
challenge questions.
o You will need to correctly
answer these questions to reset
your password if you ever forget
it.
Important:
• E-Verify will prompt you to change your
password every 90 days.
• To comply with federal security
guidelines, USCIS is required to
deactivate any user ID that has not been
accessed within the past 270 days. A
deactivated user ID will not affect the
status of your E-Verify account.

General User E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
Welcome Back banner with your name and
company, or entity listed.
Case alert boxes with important information
about your cases are under the welcome
banner, including Cases to be Closed, Cases
with Updates, Cases with Expiring
Authorization Docs and Recently AutoClosed Cases.
Convenient quick links in gray boxes are
directly below the case alert boxes, including
Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links, you will find the EVerify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar
with the links found on your user home
page.

Navigation Menu – Links Above the
Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Account
Options

Function
Employer Agent Home
Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit
Report
• View Essential
Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the
welcome banner:
Link
Case Alert

Cases to be
Closes

Cases with
Updates

Cases with
Expiring Doc

Function
• The case alert boxes
bring attention to
cases that need
action or provide
important
information
regarding your cases.
• Any case created
in E-Verify and
assigned an E-Verify
case number must
be closed.
• The Cases to be
Closed case alert
provides quick
access to all cases
that need to be
closed.
• All open cases that
have had a change in
case result.
• All cases must be
closed. This case
alert is an easy way
to manage these
cases.
• Click Continue Case
to take action.
• This is simply a
reminder; no action
is required in EVerify.

This alert will only
appear if the
document the
employee presented
for the original EVerify case was
either an
Employment
Authorization
Document (Form I766) or an
Arrival/Departure
Record (Form I-94).
Recently
• The Recently AutoAuto – Closed
Closed cases case
Cases
alert provides quick
access to all cases
that were
automatically closed
after receiving an
Employment
Authorized result.
• This is notification
your case was
closed. Be sure to
record the case
information as
required on Form I-9
or print the case
details page.
Navigation Menu – Quick Links and E-Verify
News
•

Quick Links and E-Verify News are located
below the Case Alert boxes:
Quick Link

Function

Create
• Create new E-Verify
New Case
cases
Search
• Search Cases
Cases
View
• Access E-Verify
Resources
Resources
Contact Us • Contact E-Verify
E-Verify
• Stay up to date with the
News
latest E-Verify News
E-Verify Employer Agents - Manage Clients
As a general user for E-Verify employer
agents, you manage important information
about your clients from the navigation menu
option Clients.
On the Clients Company screen you can:
• Search and View Existing
• Terminate Companies
• Add New Client
The next screens discuss each link in detail.
Manage Clients – Add New Client
Both general users and program
administrators for E-Verify employer agents
can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code

•

Click Save & Continue.

An email is sent to the MOU signing
authority that you assigned during
enrollment. Your client will need to
electronically sign the MOU once the client
receives the email. The client has 7 federal
business days to view, sign or decline the
MOU. If the client accidentally declines the
MOU or the link expires, you can resend the
request for the client to sign the MOU.
For more information review the EVerify User Manual for E-Verify Employer
Agents found in View Essential Resources.
Manage Clients – Edit Client Information
The Clients page allows you to do the
following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases
in E-Verify, the MOU must be
electronically signed or manually
uploaded. The next screen provides
additional information.
• Instructions on how to navigate each
function is detailed in the E-Verify User
Manual for E-Verify Employer Agents
located in View Essential Resources.

Delete – covered under ‘Manage Client –
Add New Client’

Reports
On the home page, above the welcome
banner, Click Reports.
Select the report you want to create from
the options available.
A description of the report is provided on the
report screen.
For more information review please review
the E-Verify User Manual.

Congratulations! You have completed Lesson
5 of the General User Tutorial for EVerify Employer Agents. You should now be
able to:
•
•
•
•

Understand the role of general user in
support of your company's users
Recognize requirements to create a
password
Use your navigation menu
Manage the information in clients and
company account information.