Fast Track Generic Clearance for the Collection of Routine Customer Feedback - HHS Communication

ICR 202307-0990-002

OMB: 0990-0459

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2023-07-27
Supplementary Document
2017-09-21
Supplementary Document
2017-03-14
IC Document Collections
IC ID
Document
Title
Status
ICR Details
0990-0459 202307-0990-002
Received in OIRA 202004-0990-003
HHS/HHSDM
Fast Track Generic Clearance for the Collection of Routine Customer Feedback - HHS Communication
Extension without change of a currently approved collection   No
Regular 07/27/2023
  Requested Previously Approved
36 Months From Approved 08/31/2023
1,500,000 50,000
75,000 25,000
0 0

This collection of information is necessary to enable HHS to garner customer and stakeholder feedback. Information will be collected from our customers and stakeholders from the concept phase to the end of the product life cycle. This will help ensure that users have an effective, efficient, and satisfying experience with HHS communications products. The primary objectives are to determine whether HHS communications products: 1) meet the needs of the audience; 2) use effective mediums for delivering messages to audiences; 3) motivate the expected impact or change; 4) require mid-course corrections; and 5) require change in development and dissemination strategies for future communications. HHS Offices plan to use the data collected under this generic clearance to determine if they are reaching their target audience and meeting audience need. Data collected through the surveys will also be used to inform the development of HHS communication products and identify areas for improvement in content or delivery, and impact measures. If needed, revisions would be intended to increase the success rate of communication products, increasing the return on investment. It will also allow feedback to contribute directly to the improvement of program management.

US Code: 42 USC 241 Name of Law: Section 301 of the Public Health Service Act
  
None

Not associated with rulemaking

  88 FR 23445 04/17/2023
88 FR 45433 07/17/2023
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,500,000 50,000 0 1,450,000 0 0
Annual Time Burden (Hours) 75,000 25,000 0 50,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a request to renew the Generic for the collection of information. Also, an adjustment to the number of respondents from 50,000 to increase by 950,000. Adjustment to burden hrs. 25,000 increased by 475,000 burden hrs.

$417,000
No
    No
    No
No
No
No
No
Sherette Funn-Coleman

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/27/2023


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