Fast Track Generic Clearance for the Collection of Routine Customer Feedback - HHS Communication

This collection of information is necessary to enable HHS to garner customer and stakeholder feedback. Information will be collected from our customers and stakeholders from the concept phase to the end of the product life cycle. This will help ensure that users have an effective, efficient, and satisfying experience with HHS communications products. The primary objectives are to determine whether HHS communications products: 1) meet the needs of the audience; 2) use effective mediums for delivering messages to audiences; 3) motivate the expected impact or change; 4) require mid-course corrections; and 5) require change in development and dissemination strategies for future communications. HHS Offices plan to use the data collected under this generic clearance to determine if they are reaching their target audience and meeting audience need. Data collected through the surveys will also be used to inform the development of HHS communication products and identify areas for improvement in content or delivery, and impact measures. If needed, revisions would be intended to increase the success rate of communication products, increasing the return on investment. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Fast Track Generic Clearance for the Collection of Routine Customer Feedback - HHS Communication expires 2023-08-31 and can be found here.