Phase 1 - E-Verify Employer Agent Program Administrator (EEA PA) Tutorial

EEA PA Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for Program Administrator E-Verify Employer
Agents that participate in E-Verify.
In this section, you can review any of the completed tutorial lessons or
retake the knowledge test that was required to start using E-Verify. This
tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background
E-Verify Overview
E-Verify Employer Agent (EEA) Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify and E-Verify Employer Agent
E-Verify Employer Agent Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information

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Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each program administrator must successfully complete the online EVerify tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background
E-Verify Overview
E-Verify Employer Agent (EEA) Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify and E-Verify Employer Agent

E-Verify Employer Agent Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Introduction
Welcome to Lesson 1 of the E-Verify Program Administrator Tutorial
for E-Verify Employer Agents. In this lesson, you will learn about:
• E-Verify Background
• E-Verify Overview
• E-Verify Employer Agent Overview
• Privacy Statement and Guidelines
• Rules and Responsibilities
• Civil Rights and Civil Liberties
• E-Verify and E-Verify Employer Agents
• E-Verify Employer Agents Requirements
• Form I-9 and E-Verify
• Verification Process Overview
Learning Objectives
Upon completing this lesson, you should be able to:
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Describe the background and overview of E-Verify, and the E-Verify
Employer Agent
Carry out and comply with rules, responsibilities, and guidelines for
protecting privacy and personal information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they relate to E-Verify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and Immigrant
Responsibility Act (IIRIRA), which required the Department of
Homeland Security (DHS) and Social Security Administration (SSA) to
develop an employment confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically confirms the
identity and employment eligibility of newly hired employees to work in
the United States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the Federal Acquisition Regulation (FAR) EVerify clause are required to enroll in and use E-Verify as a condition of
federal contracting. Employers with employees in states with legislation
that requires participation in E-Verify, for example, as a condition of
business licensing, may also be required to participate in E-Verify. In
addition, federal agencies, and legislative offices, as well as employers
subject to certain court orders, may be required to participate in EVerify.
E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person, company, or entity that
provides the service of using E-Verify to confirm employment eligibility
of employees of third-party employers (or clients).
Clients are required to complete Form I-9, Employment Eligibility
Verification, for all new employees and must follow the guidelines set
forth in the memorandum of understanding (MOU) for employers using
an E-Verify employer agent (or client MOU).

How E-Verify Works
E-Verify works by electronically comparing the information from an
employee’s Form I-9, Employment Eligibility Verification, with official
government records that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee and/or employee
assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of employees who
submit information to be processed through E-Verify and ensure that all
personal information collected is safeguarded and used only for the
purposes outlined in the MOU.
E-Verify protects PII in accordance with a National Archives and Records
Administration (NARA) records retention and disposal schedule (N 1566-08-7) by annually disposing of E-Verify records that are over 10
years old. This minimizes security and privacy risks associated with U.S.
government retention of PII.
Failure to properly protect employee information can result in identity
theft or fraud and can cause considerable inconvenience, harm, or
embarrassment to the employees or employer affected.

Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and create
cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that
unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure
location and that only authorized users have access to this
information.
• Discuss E-Verify results in private.
Ensure that all case results including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
You must ensure that all PII is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the E-Verify
MOU and the rules and responsibilities outlined in the E-Verify User
Manual for Employers, Supplemental Guide for E-Verify Employer
Agents and this tutorial, and other agency guidance.
The next screens outline some of the specific rules and responsibilities
required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:
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Follow E-Verify procedures for each employee for whom an EVerify case is created.
Notify each job applicant of E-Verify participation by clearly
displaying the Notice of E-Verify Participation and the Right to Work
posters in English and Spanish. You may also display the posters in
other languages provided by DHS.
Complete Form I-9, Employment Eligibility Verification, for each
newly hired employee before creating a case in E-Verify.
Obtain a Social Security number from each newly hired employee
on Form I-9.
Ensure that Form I-9 List B identity documents have a photo.
Create a case for each newly hired employee within three business
days after the employee’s first day of employment.
Enter the employee’s email address in E-Verify if it was provided on
Form I-9.
Download the Further Action Notice before referring the case.
Provide each employee with notice of and the opportunity to take
action on a mismatch.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify User Manual
and the E-Verify Supplemental Guide for E-Verify Employer Agents
located in View Essential Resources.
NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.

Rules and Responsibilities - Notice to Employees of E-Verify
Participation
You MUST notify ALL employees of your participation in E-Verify:
Provide your clients the following posters to your company
locations:
• Department of Homeland Security (DHS) Notice of E-Verify
Participation; and
• Department of Justice (DOJ) Right to Work.
• Your clients must ensure all locations display the posters (in both
English and Spanish) in a prominent place that is clearly visible to all
current and prospective employees, electronically or in hard copy
• Your clients should replace the participation posters when updates
are provided by DHS to ensure employees, applicants, and the
public to have the most recent and complete information
regarding E-Verify.
• E-Verify recommends providing a copy of these posters with your
clients’ job application materials, either electronically or in hard
copy.
Rules and Responsibilities – E-Verify Employers Must Not:
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E-Verify employer agents participating in E-Verify Must Not:
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Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an employee
must use, except to specify that any Form I-9 List B document the
employee chooses to present must contain a photo.
Use E-Verify to discriminate against any job applicant or employee
on the basis of their national origin, citizenship, or immigration
status.
Create an E-Verify case for an employee who was hired before the
employer signed the E-Verify MOU, except in certain instances such
as employees of federal contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay, or take
any other adverse action against an employee because of a
mismatch, until the mismatch becomes a Final Nonconfirmation.
Share User ID or password.

NOTE: Additional information on each rule and responsibility is provided
throughout this tutorial.
Civil Rights and Civil Liberties
It is important to protect the rights of employees. The next screens
discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when using EVerify. You MUST:
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Create a case in E-Verify only AFTER the applicant has accepted an
offer of employment and Form I-9 is complete.
Ensure your clients give notice to employees regarding your
participation in E-Verify and employee rights.
Create a case for a newly hired employee only after your client has
completed Form I-9.
Take steps to ensure the privacy of employees by protecting their
personal information and to secure the password you use to
access E-Verify.
Discuss employment eligibility issues with people directly concerned
with the information and limit these conversations to the relevant
case details.
Ensure employees who receive a mismatch are provided with the
printed Further Action Notice.

You must NOT:

Create a case in E-Verify before a job offer has been accepted and
Form I-9 is complete. This is considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify employment
eligibility.
• Use E-Verify selectively to discriminate against applicants or
employees.
Protecting Civil Rights: The Department of Justice’s Immigrant and
Employee Rights Section (IER)
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The Immigration and Nationality Act’s anti-discrimination provision,
found at 8 U.S.C. § 1324b, requires employers to apply Form I-9 and EVerify rules consistently, regardless of an employee’s citizenship,
immigration status or national origin. The Immigrant and Employee
Rights Section (IER) of the U.S. Department of Justice Civil Rights
Division enforces this law.
Employers that discriminate in their use of E-Verify might violate this
law.
For more information on how to avoid discrimination, contact IER’s
Employer Hotline at 800-255-8155 (TTY: 800-237-2515) or visit
justice.gov/ier.
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Civil Rights and Civil Liberties – US Equal Employment Opportunity
Commission (EEOC)
You may not discriminate against employees because of race, color,
religion, sex (including pregnancy, gender identify, and sexual
orientation), national origin, age (40 or older), disability, or genetic
information.
Employers that discriminate in their use of E-Verify may be in violation
of this law.
For more information on how to avoid discrimination, contact EEOC at
800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.

Civil Rights and Civil Liberties - Deter Unlawful Discrimination in Your
Workplace
Display the DHS E-Verify Participation and DOJ Right to Work posters so
prospective employees and new hires will see them.
In addition, make sure you comply with federal anti-discrimination
requirements. For example:
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Do not treat applicants or employees differently based on their
citizenship or immigration status, or based on their appearance,
language, accent, or other national origin indicator.
Do not ask an employee to show a specific document to prove their
citizenship or immigration status for the Form I-9 process or for the
E-Verify process.
Do not request additional or different documents than are required
to verify employment eligibility and identity, reject reasonably
genuine-looking documents or specify certain documents over
others.
Do not use E-Verify selectively or to prescreen certain candidates
based on employees’ or applicants’ citizenship, immigration status,
or national origin.
Do not, based on an employee’s citizenship status or national origin,
take adverse action against an employee because of a mismatch or
because the employee’s case is pending with the DHS and/or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee
because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the mismatch, the
employer may terminate employment with no civil or criminal liability as
noted in Responsibilities of the Employer, Article II, Section A paragraph
13 of the MOU. The case can be treated as a Final Nonconfirmation, and
the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that choose to
take action to resolve a mismatch as you would treat any other
employee.
Form I-9 and E-Verify
All employers in the United States are required to complete Form I9 within three business days after the employee’s first day of
employment and keep a record of Form I-9 on file. This requirement
does NOT change for E-Verify employer agents and their clients enrolled
in E-Verify.
E-Verify employer agents enrolled in E-Verify have chosen to take the
additional step of verifying that their clients’ employees' Form I9 information matches official government records that E-Verify can
access, thereby helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is also
located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in its
entirety. Providing a Social Security number (SSN) on Form I-9 is usually
voluntary but newly hired employees of employers participating in EVerify are required to provide an SSN on Form I-9. Therefore, all newly
hired employees, including seasonal, temporary, and rehires, MUST
provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN, they must
obtain one from the SSA. This can delay the three-day requirement to
create a case in E-Verify. Employers must note the reason for this delay
on the employee's Form I-9 during the verification process. You must
create a case in E-Verify as soon as the employee has received their SSN
from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety. To
complete Section 2, examine the documents presented by the
employee physically or remotely per the alternative procedure
authorized by the Secretary of DHS to establish his or her identity and
employment authorization. An employer cannot specify which
document(s) their employee may present from the List of Acceptable
Documents. Follow this process consistently, regardless of your
employee’s citizenship, immigration status, or national origin.
Important: You may NOT specify which document(s) from the Form I-9
List of Acceptable Documents that the employee may choose to
present. This tutorial uses examples to explain some common document
features; however, you cannot ask employees to show any specific type
of document.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which proves both
identity and employment eligibility, or a combination of documents
from List B, which proves identity, and List C, which proves employment
eligibility.
IMPORTANT: Any List B document(s) presented to an employer
participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process begins with a
completed Form I-9. The information from Form I-9 is then entered
into E-Verify and a case result is provided.
Case results inform you of the status of your client’s employee's E-Verify
case as well as their employment eligibility. Case results can be initial,
interim, or final.
If you determine the information is the case is incorrect, close the case
and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility determinations by
comparing the employee's Form I-9 information entered in E-Verify to
official government records that E-Verify can access.

Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is the
first, and sometimes final, case result provided by E-Verify. How you
communicate a case result with your client is between you and your
client.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records that EVerify can access. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that EVerify can access. Additional action is
required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.
Each case result is unique and may or may not require additional action
by you, your client and/or the employee. Additional information on
initial case results and next steps are addressed throughout this tutorial.

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match official
government records that E-Verify can access.
Additional action is required.

E-Verify Needs
More Time

DHS could not immediately verify the data
and needs more time. This case is referred to
DHS for further action. No action is required
until further notice from E-Verify.

The employee has contacted DHS or visited
DHS or SSA Case in an SSA field office, but more time is needed
Continuance
to determine a final case result. No action is
required until further notice from E-Verify.
Each case result is unique and may or may not require additional action
by you, your client and/or the employee. Additional information on
interim case results and next steps are addressed throughout this
tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched official
government records that E-Verify can
access. Case will automatically close. No
action needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's
employment eligibility after the employee
has contacted DHS or visited a SSA field
office. You may close the case.

Close Case and
Resubmit

This case cannot continue because the
expiration date entered for the employee's
U.S. passport, passport Card or driver's
license is incorrect. Close the case in EVerify and create a new case.

Each case result is unique and may or may not require additional action
by you, your client and/or the employee. Additional information on final
case results and next steps are addressed throughout this tutorial.

Summary
Contratulations! You have completed Lesson 1 of the Program
Administrator Tutorial for E-Verify Employer Agents. You should now be
able to:
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Describe the background and overview of E-Verify;
Carry out and comply with rules, responsibilities, and guidelines for
protecting; privacy and personal information;
Recognize civil rights and civil liberties;
Recognize Form I-9 procedures and how they relate to E-Verify; and
Recognize the verification process and case results

EEA PA Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the Program Administrator Tutorial for E-Verify
Employer Agents. In this lesson, you will learn about:
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E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:

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Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company, and entity listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization, and Docs and Recently AutoClosed Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial

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Account Options
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Create an E-Verify Case

View User Manual
E-Verify News
Contact Us
Company Account
User Account
Log Out

The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created within three business days after the employee’s first day
of employment.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, may not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case.
or
Click Create New Case quick link in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section.
• If the employee provided an email address on Form I-9, you must enter
it into E- Verify. E-Verify may send the employee email notifications
with information about their E Verify case;
• Enter Client Company Name;
• Click Continue.
• Chose the appropriate option for citizenship or immigration status.
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified.
• Select document(s) types from drop down list.
• Enter Document Number (if applicable).
• Enter Expiration Date (if applicable); and
• Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created three or more days past the employee's first
day of employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).

To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. (Nothing will be saved).
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
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In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details.
• If after this information is verified and/or corrected, click Submit Case.
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.
Delete OBE
•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
official government records that E-Verify can access.
The photo matching step happens automatically when an employee
presents a U.S. passport or passport card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
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•

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Yes, this photo matches - The photo on the employee's actual
document or copy of the document matches the photo displayed by EVerify. Clothing, hair style, facing direction and appearance on the card
should be identical to the photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or copy of the document does not match the photo
displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should
be selected when E-Verify either displays no photo or it displays an

image of something other than a photo of a person, such as an image
of a document.
Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records that E-Verify
can access. Case will automatically close.
No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that E-Verify
can access. Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the data
and needs more time. This case is referred
to DHS for further action. No action is
required until further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you, your client and/or the employee. Additional information on initial case
results and next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched official
government records that E-Verify can access. Case
will automatically close. No action needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's employment
eligibility after the employee has contacted DHS or
visited a SSA field office. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. passport,
passport card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you, your client and/or the employee. Additional information on final case
results and next steps are addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you,
your client, and/or the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify the client of the mismatch result as soon as possible within the
10 federal government working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action
Notice.
• Instruct the client to review the Further Action Notice with the
employee in private and have them confirm whether the information
listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, instruct the client to tell the employee
they have 10 federal government working days from issuance of the
mismatch to notify you whether they will take action to resolve the
mismatch.
• Refer the case if the employee tells your client they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If the employee does not give your client their decision by the end of
the 10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.

Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the Program
Administrator Tutorial for E-Verify Employer Agents. You should now be
able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results.

EEA PA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching Overview
{Review Lesson 3}
Interim Case Results
Welcome to Lesson 3 of the Program Administrator Tutorial for E-Verify Employer Agent. In this lesson,
you will learn about these E-Verify topics:
•
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process
Verification Process - Interim Verification Case Results – Overview
An interim case result requires additional action before E-Verify can provide you with a final case result.
•
•
•

An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records that E-Verify can access. Additional action
is required.
E-Verify Needs More Time
DHS could not immediately verify the data and
needs more time. This case is referred to DHS for
further action. No action is required until further
notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case result. No action is
required until further notice from E-Verify.
Each case result is unique and may or may not require additional action by you, your client and/or the
employee. Additional information on interim case results and next steps are addressed throughout this
tutorial.

DHS and/or SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA) mismatch means
that the employee's information does not match with official government records that E-Verify can
access.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the United
States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•

Name, A-Number and/or I-94 Number are incorrect in DHS
records
U.S. passport, passport card or driver's license information
could not be verified
ID photo document differs from the photo in DHS records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer

•
•
•
•
•

Citizenship or immigration status was not updated with SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

•
•
•
•

SSA
MISMATCH

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you, your client and/or the
employee.
E-Verify employer agent, client and employee must complete the following steps in E-Verify within 10
federal government working days after issuance of the mismatch result:
•
•
•
•
•

•

•
•

Notify the client of the mismatch result as soon as possible within the 10 federal government
working days.
Download the Further Action Notice before referring the case.
Instruct your client to give the employee a copy of the Further Action Notice.
Instruct your client to review the Further Action Notice with the employee in private and have them
confirm whether the information listed is correct.
If the information is incorrect, select the statement indicating the information was not correct and
close the case. After the case is closed, create a new case for the employee with the correct
information.
If the information is correct, instruct the client to tell the employee they have 10 federal
government working days from issuance of the mismatch to notify you whether they will take
action to resolve the mismatch.
Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the
case.
If the employee does not give your client their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch process.
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to work in
the United States. You MUST provide the employee the opportunity to take action to resolve the
mismatch. Employers may not terminate, suspend, delay training, withhold or lower pay, or take any
other adverse action against an employee because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of their mismatch result as soon as possible within the
10 federal government working days.
To notify the employee, follow these steps:
•
•

From the case mismatch screen in your account, select a language to print the Further Action Notice
and click Download Further Action Notice.
Send the Further Action Notice to your client and instruct them to review the Further Action Notice
privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under View
Essential Resources, accessible on your user home screen.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or not take
action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and acknowledges
this decision on the Further Action Notice.
To confirm the employee's decision:
• Instruct the client to have the employee indicate on the Further Action Notice whether they will
take action to resolve the mismatch.
• Ensure that the client and the employee sign and date the English version of the Further Action
Notice.
• Instruct the client to give the employee a copy of the signed Further Action Notice in English and
attach the original to the employee's Form I-9.
• If your client’s employee chooses to take action to resolve the mismatch, make the appropriate
selection on the case and click Continue.
• Download the Referral Date Confirmation and provide a copy to your client. Instruct your client to
give the employee the Referral Date Confirmation. The Referral Date Confirmation provides the
date by which the employee must call DHS and/or visit SSA. The employee should bring the Further
Action Notice when they visit an SSA field office.
• If your client’s employee chooses not to take action to resolve the mismatch or does not give your
client their decision by the end of the 10th federal government working day after E-Verify issued
the mismatch, then you close the case and may terminate the employee.
A sample of the Further Action Notice is available in View Essential Resources.

Mismatch - Refer Employee or Close Case
•

Instruct the client to ask the employee if they choose to take action to resolve the error and correct
the data mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee understands that
action must be taken by {date will auto-populate}.
o The employee will not take action to resolve this case. The employee understands that this
cannot be undone and choosing not to take action could result in termination of
employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT:  In some cases, when you refer the case, E-Verify will prompt you to provide a copy of the
employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo document with
a photo displayed during creation of the E-Verify case. This helps ensure that the document the
employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport.
• U.S. passport card.
• Permanent Resident Card (Form I-551).
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the passport ID page and the passport barcode page)
and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s actual
document or a copy of the employee’s document and determine if the photos are reasonably identical.
The photos should be identical with only minor variations in shading and detail based upon the age and
wear of the employee’s document.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should have directly
compared the photo on the document to the employee during Form I-9 completion and prior to
creating the E-Verify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the employee’s
document. First, you must obtain a copy of the employee's Form I-9 photo document. You will check the
appropriate answer:
•

•
•

Yes, this photo matches - The photo on the employee's actual document or copy of the
document matches the photo displayed by E-Verify. Clothing, hair style, facing direction and
appearance on the card should be identical to the photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual document or copy of the
document does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to compare with the
employee’s document provided. This option should be selected when E-Verify either displays no
photo or it displays an image of something other than a photo of a person, such as an image of
a document.

E-Verify Photo Matching – Case Results
•

•
•

For most documents presented, E-Verify requests an image of both the front and back. If the
document is a U.S. passport or passport card, E-Verify will request an image of the Passport ID page
and the Passport Barcode page.
If you select No, this photo does not match or No photo displayed, E-Verify prompts you to upload
a photo of your employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.

Each case result requires different actions or steps to continue or close the case. These actions are
outlined in each case result section throughout this tutorial.
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and you
indicate the employee will take action to resolve this case in E-Verify, print the Referral Date
Confirmation, and send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides the
employee the date by which they must contact DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if they
choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the mismatch
process.
YOUR ACTION
• Notify the client of the mismatch result as soon as possible within the 10 federal government
working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action Notice.
• Instruct the client to review the Further Action Notice with the employee in private and have them
confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not correct and
close the case. After the case is closed, create a new case for the employee with the correct
information.
• If the information is correct, instruct the client to tell the employee they have 10 federal
government working days from issuance of the mismatch to notify you whether they will take action
to resolve the mismatch.
• Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the
case.

If the employee does not give your client their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case.
THE CLIENT'S ACTION
• Notify the employee of their mismatch result as soon as possible within 10 federal government
working days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after your employee has indicated their choice.
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee's Form I-9.
• Send a copy of the Further Action Notice to the E-Verify employer agent.
• If the employee chooses to take action to resolve the mismatch, provide them with the Referral
Date Confirmation.
• If the employee does not give you their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, your E-Verify employer agent may then close the case.
THE EMPLOYEE'S ACTION
• Decide to take action or not to resolve their mismatch within 10 federal government working days
of issuance and indicate decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
• Take next action based on decision to take action to resolve case or not.
o If the employee decides to take action to resolve the mismatch, contact DHS and/or visit an
SSA field office with a copy of the Further Action Notice within 8 federal government
working days.
Mismatch - Check for Case Status Updates
•

Once your client informs the employee that the case is referred, you have completed the mismatch
process.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
You or your client may NOT ask the employee for additional evidence or confirmation that DHS and/or
SSA resolved their case.
NOTE: You can select Cases to search for your case.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does not require
action by you, your client and/or the employee.
DHS could not immediately confirm the data and needs more time. E-Verify automatically sends this
case to DHS for further action. No action is required until further notice from E-Verify.
DHS usually responds within three federal government working days with an updated case result
through Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
E-Verify Case Result - DHS or SSA Case in Continuance
A DHS or SSA Case in Continuance means that the employee has contacted DHS or visited an SSA field
office, but more time is needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation. E-Verify provides a case result
update through Case Alerts on your user home page.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take any other
adverse action against an employee because of the mismatch or because the employee’s case is
pending with DHS and/or SSA, until the mismatch becomes a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the Program Administrator Tutorial for EVerify Employer Agents. You should now be able to:
•
•
•

•

Complete a DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA PA Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the Program Administrator Tutorial for EVerify Employer Agents. In this lesson, you will learn about these
E-Verify topics:
•
•
•

Final Case Results
Close Case
Case Alerts

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS and/or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with offical government records that EVerify can access. It's that easy!
Your next step is to record the E-Verify case number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases that result in Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that EVerify cannot verify an employee’s employment eligibility. If the
employee chose to try to resolve a mismatch, it can also mean
that the employee did not contact DHS or visit SSA field office
within 8 federal government working days.
You may terminate employment based on a case result of DHS or
SSA Final Nonconfirmation.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the
expiration date entered for the employee’s U.S. Passport,
Passport Card or driver’s license is incorrect.
A new case must be created for this employee. To do this, close
the case and create a new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.
• Click Create New Case to create a new case or click Continue
to be redirected to view all your cases.
Case Alerts
Case alert boxes with important information about your cases
appear under the welcome banner:
Cases to be Closed
•
•
•

Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases with Updates
The Cases with Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page

You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
The case alert is a notification that an employee's Employment
Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to re-verify the
employee by updating Supplement B, Reverification and Rehire
of Form I-9. The employee cannot be re-verified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert. Also, even
though you receive an alert, some documents may be extended
past their original expiration date and remain unexpired. You can
find guidance in the Handbook for Employers (M-274) and I-9
Central.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the Program
Administrator Tutorial for E-Verify Employer Agents. You should
now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEV PA Lesson 5

Current

Update
Lesson 5: Program Administrator Account
Administration
Program Administrator Account
Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Clients
• Manage Company
• Reports
{Review Lesson 5}
•

Image

Program Administrator Account
Administration
Welcome to Lesson 5 of the Program
Administrator Tutorial for E-Verify Employer
Agents. In this lesson, you will learn about
these topics:
•
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports

Learning Objectives
Upon completing this lesson, you should be
able to:
• Understand the role of program
administrators in support of your
company's or entity’s users
• Recognize requirements to create a
password
• Use your navigation menu
• Manage the information in Clients and
Company

Overview of User Roles
A user role determines the functions and
permissions you have when you log into EVerify. There are two user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program
administrator. Every E-Verify participant is
required to have at least one program
administrator.
As a program administrator, you:
Create and manage cases in E-Verify
Add and delete user accounts
Create and manage client accounts
Oversee cases created by the company’s
or entity’s users
• Create reports
• Update company profile information,
including company points of contact
(POC)
• Unlock passwords for your company's or
entity’s users
•
•
•
•

This lesson provides additional detail on how
to perform the functions listed above.

Program Administrator - Create a Password
The first time you log in to E-Verify, you are
prompted to change your password.
Passwords are case-sensitive, different from
the assigned user ID, and have the password
requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last
character
• At least 1 special character from the
following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special
character
• Not identical to the user ID
• Password length between 8 and 14
characters
• No more than two consecutive characters
from the prior password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been
compromised, you must change your
password immediately. To change your
password, access the user profile options
from the drop-down menu under your
username in the top right corner of the
account.

Program Administrator – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of
any person, pet, child, or fictional
character, nor any employee ID number,
Social Security number, birth date, phone
number or any information that could be
readily guessed about the creator of the
password
Contain any simple pattern of letters or
numbers, such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your
password. Every E-Verify user must have their
own unique user ID and password.

Program Administrator – Password Help
• If you try to log in with an incorrect
password three consecutive times, EVerify will lock you out.
o If you are locked out, first try to
change your password using the
link Forgot Password on the user
log in screen.
o If you are unable to change your
password with Forgot Password
link, contact another program
administrator in your company or
entity.
• Each user must create password
challenge questions.
o You will need to correctly answer
these questions to reset your
password if you ever forget it.
Important:
• E-Verify will prompt you to change your
password every 90 days.
• To comply with federal security
guidelines, USCIS is required to lock User
ID that has not been accessed within the
past 270 days. A locked user ID will not
affect your E-Verify enrollment or the
data in your E-Verify account.
Note:
• Each user must have their own user ID
and password to access E-Verify and may
not share their user ID or password with
others.
• You are responsible for any activity
associated with your user ID and
password.

Program Administrator E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
welcome back banner with your name and
company, or entity listed.
Case alert boxes with important information
about your cases are under the welcome
banner, including Cases to be Closed, Cases
with Updates, Cases with Expiring
Authorization Docs, and Recently Auto-Closed
Cases.
Convenient quick links in gray boxes are
directly below the case alert boxes, including
Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links is the E-Verify News
section that keeps you up to date on the
latest and greatest with E-Verify.
The next slides will help you become familiar
with the links found on your user home page.

Navigation Menu – Links Above the
Welcome Banner
The links above the welcome banner include:
Link
Home

Function
• Employer Agent
Home Page
Cases
• Search
• Create New Cases
Clients
• Search
• Terminate Cases
• Add New Company
Reports
• Run Quick Audit
Report
Resources
• View Essential
Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account
• Company Account
Options
• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the
welcome banner:
Link
Case Alert

Cases to be
Closed

Function
• The case alert boxes
bring attention to cases
that need action or
provide important
information regarding
your cases.
• Any case created in EVerify and assigned an

•

Cases with
Updates

•
•

•
Cases with
Expiring Doc

•

•

Recently
Auto –
Closed
Cases

•

•

E-Verify case number
must eventually be
closed.
The Cases to be Closed
case alert provides quick
access to all cases that
need to be closed.
All open cases that have
had a change in case
result.
All cases must
eventually be closed.
This case alert is an easy
way to manage these
cases.
Click Continue Case to
take action.
This is simply a
reminder; no action is
required in E-Verify.
This alert will only
appear if the document
the employee presented
for the original EVerify case was either an
Employment
Authorization Document
(Form I-766) or an
Arrival/Departure
Record (Form I-94).
Notification of the cases
that were automatically
closed after receiving an
Employment Authorized
result.
This is notification your
case was closed. Be sure
to record the E-Verify
case number as required

on Form I-9 or print the
case details page and
attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify
News
Quick Links and E-Verify News are located
below the case alert boxes:
Quick Link
Create New
Case
Search Cases
View Resources

Function
• Create new E-Verify
cases
• Search Cases
• Access E-Verify
Resources
Contact Us
• Contact E-Verify
E-Verify News
• Stay up to date with
the latest E-Verify
News
E-Verify Employer Agents - Manage Clients
As a program administrator for an EVerify employer agent, you manage important
information about your clients from the
Clients navigation menu option.
On the Clients Company screen you can:
• Search and View Existing Clients
• Close Company Accounts
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both general users and program
administrators for E-Verify employer agents
can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue
An email is sent to the MOU signing authority
that was assigned during enrollment. Your
client will need to electronically sign their
MOU once they receive the email. The client
has 24 hours to view, sign or decline the
MOU. If the client accidentally declines the
MOU or the link expires, you can resend the
request for the client to sign the MOU.
For more information, review the EVerify User Manual and the E-Verify
Supplemental Guide for E-Verify Employer
Agents found in View Essential Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the
following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases
in E-Verify, the MOU must be
electronically signed or manually
uploaded. The next screen provides
additional information.
• Instructions on how to navigate each
function is detailed in the E-Verify User
Manual and E-Verify Supplemental Guide
for E-Verify Employer Agents found in
View Essential Resources.

Delete – covered under ‘Manage Client – Add
New Client’

Program Admininstrator - Manage Company
Account
As a program administrator, you manage
important information about your company
and users with the Company Account
navigation feature. This feature includes:
•
•
•

Edit Company Profile
Mange Users
Close Company Account

The next screens provide additional
information.

Manage Company Account - Edit Company
Profile
The Company Profile screen allows you to
view and/or edit the current information
entered when your company enrolled in EVerify.
Click the edit option under the section you
wish to modify.
To view your memorandum of understanding,
click View Current MOU.
Manage Company Account – Edit Company
Profile Fields Table
On your client company screen, you can
update any of the fields outlined in the table
below:
FIELD NAME
Company
Name
Doing Business
As (DBA) Name

Employer
Identification
Number (EIN)

DESCRIPTION
Company/entity enrolled
in E-Verify.
The Doing Business As
(DBA) Name is the name
under which a
company/entity
operates. The DBA is
visible to the public, but
is not the legal,
registered name of that
organization.
An Employer
Identification Number
(EIN) is also known as
the Federal Tax
Identification Number
and is used to identify a

Unique Entity
Identifier (UEI)

DUNS Number

Total Number
of Employees
NAICS Code(s)

business entity. An EIN is
required for an employer
to enroll in E-Verify.
Employers who do not
have an EIN can apply
online with the IRS to
receive an EIN
immediately.
A UEI is a 12-digit
alphanumeric identifier
that is provided by
SAM.gov to all entities
who register to do
business with the federal
government. Learn more
about the UEI.
A DUNS number is a
unique, nine-digit
identifier issued and
maintained by Dun &
Bradstreet that can help
verify the existence of a
business entity. Learn
more about the DUNS
Number.
Indicate total number of
company/entity
employees from one to
10,000 and over.
The North American
Industry Classification
System (NAICS) classifies
businesses by industry to
collect, analyze, and
publish statistical data
related to the U.S.
business economy. A
three-digit NAICS code is

required for an employer
to enroll in E-Verify.
Employer
Category that best
Category
describes your
organization.
Physical
Location where cases are
Address
created.
Mailing
Company's/entity’s
Address
mailing address. If this
address is different from
the physical location, use
this field to make the
necessary changes.
Hiring Sites
A hiring site is the
location where
employees are hired and
they complete Form I-9.
Manage Company Account - Edit Company
Profile – Point of Contact
You must have at least one person in your
company assigned as a point of contact for EVerify.
The MOU signatory will be added on your
accounts during the enrollment process as the
point of contact on the E-Verify account.
To update the point of contact, follow the
steps outlined in the E-Verify User Manual
and E-Verify Supplemental Guide for EVerify Employer Agents found in View
Essential Resources.

Delete – covered under ‘View Existing
Clients’

Delete – covered under ‘View Existing
Clients’

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage
your company’s, or entity’s, list of hiring sites.
From Company Account, click Company
Profile.
From the Company Profile screen select Edit
Hiring Sites.
Review the Total Hiring Sites section and
select the hiring site to be edited. You can
review, edit or delete an existing hiring site.
Select Add Hiring Site and enter the street
address, city, state, and zip code and click Add
Hiring Site to add your hiring sites one at a
time.
OR

Select Bulk Upload to add multiple hiring sites
by uploading a file. The bulk upload function
allows you to add multiple hiring sites by
uploading a file.
For more information review the E-Verify
User Manual found in View Essential
Resources.
Manage Company Account – Add New User
Enrolled accounts can assign their users with
different permissions and functions.
There are two types of users: Program
Administrators and General Users.
If you enrolled using the web services access
method, you can also create web services
credentials that will provide developer access
to a suite of features that can be integrated
into proprietary software.
Enter the user information including the email
address, last name, first name and phone
number and click Next.
E-Verify will automatically generate an Access
ID for the user. Users may accept the systemgenerated access ID or create their own. To
accept the system-generated ID, they click
Submit New ID.
To create their own User ID, delete the
system-generated user ID and type a desired
user ID. The user ID must be exactly eight
alphanumeric characters (letters and
numbers) and is not case-sensitive.

When they are finished, click Submit New ID.
Manage Company Account – Manage Users
Manage Users allows you to view, search and
maintain the general users and program
administrators assigned to your company or
entity.
From Company Account, Click Manage Users.
The Users page allows you to manage your
users’ accounts.
You can:
• View Web Services Access and Add
Access;
• Search by User ID, First and Last Name;
• Filter by User Roles and/or User Status;
• View users whose password change is
required or is pending reactivation;
• Edit user information; and/or
• Delete users.
You can also add users by clicking Add User.
Delete now on View Existing Users

Manage Company Account – Close Company
Account
As a program administrator, you can close
your company's, or entity’s, account with EVerify.
From the Close Company Account page:
Review the information about the company’s
or entity’s account to be closed (termination),
note the prepopulated account closure
request date, provide account closure request
reason, and click Next.
If you do not want to request closure of this
account at this time, click Cancel.

Reports
On the home page, above the welcome
banner, Click Reports.
Select the report you want to create from the
options available.
A description of the report is provided on the
report screen.
For more information review please review
the E-Verify User Manual.

Congratulations! You have completed Lesson
5 of the Program Administrator Tutorial for EVerify Employer Agents. You should now be
able to:
•

•
•

•

Understand the role of program
administrator in support of your
company's, or entity’s, users
Recognize requirements to create a
password
Use your left navigation menu
Manage the information in clients and
company account information