Phase 1 - E-Verify Employer Agent Program Administrator Federal Contractor (EEA PA FC) Tutorial

EEA PA FC Lesson 1

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Updated Content

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Welcome to the E-Verify Tutorial
This tutorial is designed for Program Administrator E-Verify
Employer Agents of Federal Contractors that participate in
E-Verify.
In this section, you can review any of the completed tutorial
lessons or retake the knowledge test that was required to
start using E-Verify. This tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
Federal Contractor and E-Verify Employer Agent Overview
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify Employer Agent and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}

Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify
tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
Federal Contractor and E-Verify Employer Agent Overview
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
E-Verify Employer Agent and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the Program Administrator Tutorial
for E-Verify Employer Agents of Federal Contractors. In this
lesson, you will learn about:
E-Verify and Federal Contractor Background
Federal Contractor and E-Verify Employer Agent
Overview
• Privacy Statement and Guidelines
• Rules and Responsibilities
• Civil Rights and Civil Liberties
• E-Verify Employer Agent and Federal Contractor
• Federal Contractor Requirements
• Form I-9 and E-Verify
• Verification Process Overview
Learning Objectives
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Upon completing this lesson, you should be able to:
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Describe the background and overview of E-Verify, the
Federal Contractor and the E-Verify employer agent
Carry out and comply with rules, responsibilities and
guidelines for protecting privacy and personal
information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they relate to
E-Verify
Recognize the verification process and case results

E-Verify and Federal Contractor Background
In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which required
the Department of Homeland Security (DHS) and Social
Security Administration (SSA) to develop an employment
eligibility confirmation process now known as E-Verify.
The Federal Acquisition Regulation (FAR) final rule requires
that as of September 8, 2009, federal contractors with
contracts containing the FAR E-Verify clause must use EVerify as a condition of their contract. Click FAR E-Verify
Clause: 48.C.F.R. 52.222-54 to learn more.

E-Verify Overview
E-Verify is an internet-based system that electronically
confirms the identity and employment eligibility of newly
hired employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are required to
enroll in and use E-Verify as a condition of federal
contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for
example, as a condition of business licensing, may also be
required to participate in E-Verify. In addition, federal
agencies, and legislative offices, as well as employers
subject to certain court orders, may be required to
participate in E-Verify.
E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person, company, or
other entity that provides the service of using E-Verify to
confirm employment eligibility of employees of third-party
employers (or clients).

Clients are required to complete Form I-9, Employment
Eligibility Verification, for all new employees and must
follow the guidelines set forth in the memorandum of
understanding (MOU) for employers using an EVerify Employer Agent (or client MOU).
How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify
can access to verify the identity and employment eligibility
of each newly hired employee and/or employee assigned to
a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect the
privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for the
purposes outlined in the MOU.
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing of EVerify records that are over 10 years old. This minimizes
security and privacy risks associated with U.S. government
retention of PII.
Failure to properly protect employee information can result
in identity theft or fraud and can cause considerable

inconvenience, harm or embarrassment to the employees
or employer affected.
Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
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Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information
and create cases.
Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure
that unauthorized persons do not access E-Verify.
Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users have
access to this information.
Discuss E-Verify results in private.
Ensure that all case results including mismatches and
Final Nonconfirmations are discussed in private with
the employee.

REMINDER
You must ensure that all PII is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual, Supplemental Guide
for E-Verify Employer Agents, this tutorial and other agency
guidance.
The next screens outline some of the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:
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Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation
and the Right to Work posters in English and Spanish.
You may also display the posters in other languages
provided by DHS.
Complete Form I-9, Employment Eligibility Verification
for each newly hired employee before creating a case
in E-Verify.
Obtain a Social Security number from each newly hired
employee on Form I-9.
Ensure that Form I-9 List B identity documents have a
photo.
Create a case for each newly hired employee within
three business days after the employee’s first day of
employment.
Enter the employee’s email address in E-Verify if it was
provided on Form I-9.
Download the Further Action Notice before referring
the case.
Provide each employee with notice of and the
opportunity to take action on a mismatch.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify
User Manual and the E-Verify Supplemental Guide for
Federal Contractors located in View Essential Resources.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities - Notice to Employees of EVerify Participation
You MUST notify ALL employees of your participation in EVerify:
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Provide your clients the following posters to your
company locations:
• Notice of E-Verify Participation; and
• Right to Work.
Your clients must ensure all locations display the
posters (in both English and Spanish) in a prominent
place that is clearly visible to all current and
prospective employees, electronically or in hard copy
Your clients should replace the participation posters
when updates are provided by DHS to ensure
employees, applicants, and the public to have the most
recent and complete information regarding E-Verify.

E-Verify recommends providing a copy of these posters
with your clients’ job application materials, either
electronically or in hard copy.
Rules and Responsibilities – E-Verify Employers Must Not:
E-Verify Employer Agents participating in E-Verify Must
Not:
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Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I-9
List B document the employee chooses to present must
contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin,
citizenship, or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except

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in certain instances such as employees of federal
contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an
employee because of a mismatch, until the mismatch
becomes a Final Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Civil Rights and Civil Liberties
It is important to protect the rights of employees. The next
screens discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
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Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Ensure your clients give notice to employees regarding
their participation in E-Verify and employee rights.
Create a case for a newly hired employee only after
your client has completed Form I-9.

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Take steps to ensure the privacy of employees by
protecting their personal information and to secure the
password you use to access E-Verify.
Discuss employment eligibility issues with people
directly concerned with the information and limit these
conversations to the relevant case details.
Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify
employment eligibility.
• Use E-Verify selectively to discriminate against
applicants or employees.
Protecting Civil Rights: The Department of Justice’s
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination
provision, found at 8 U.S.C. § 1324b, requires employers to
apply Form I-9 and E-Verify rules consistently, regardless of
an employee’s citizenship, immigration status or national
origin. The Immigrant and Employee Rights Section (IER) of
the U.S. Department of Justice Civil Rights Division enforces
this law.
Employers that discriminate in their use of E-Verify might
violate this law.
For more information on how to avoid discrimination,
contact IER’s Employer Hotline at 800-255-8155 (TTY: 800237-2515). https://www.justice.gov/ier.

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Civil Rights and Civil Liberties – US Equal Employment
Opportunity Commission (EEOC)

You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identify, and sexual orientation), national origin, age (40 or
older), disability, or genetic information.
Employers that discriminate in their use of E-Verify might
violate this law.
For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or visit
eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to
Work posters so prospective employees and new hires will
see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
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Do not treat applicants or employees differently based
on their citizenship or immigration status, or based on
their appearance, language, accent, or other national
origin indicator.
Do not ask an employee to show a specific document
to prove their citizenship or immigration status for the
Form I-9 process or for the E-Verify process.
Do not request additional or different documents than
are required to verify employment eligibility and
identity, reject reasonably genuine-looking documents
or specify certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’
citizenship, immigration status, or national origin.
Do not, based on an employee’s citizenship status or
national origin, take adverse action against an
employee because of a mismatch or because the
employee’s case is pending with the DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment with
no civil or criminal liability as noted in Responsibilities of
the Employer, Article II, Section A paragraph 13 of the
MOU. The case can be treated as a Final Nonconfirmation,
and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to take action to resolve a mismatch as you would
treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual, E-Verify Supplemental
Guide for Federal Contractors, this tutorial and other
agency guidance.
Federal contractors with the FAR E-Verify clause have
specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify
• Subcontractors and others
For detailed information on the guidelines and time
periods, click View Essential Resources and review the EVerify Supplemental Guide for Federal Contractors.

Federal Contractor Requirements – Form I-9 and E-Verify
All employers in the United States are required to complete
Form I-9 within three business days after the employee’s
first day of employment and keep a record of Form I-9 on
file. This requirement does NOT change for federal
contractors enrolled in E-Verify.
There are specific rules and procedures for federal
contractors participating in E-Verify. These are described on
the next screens.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9 regardless
of whether they are assigned to a federal contract.
Employers must comply with Form I-9 procedures found in
the M-274, which is found in the View Essential Resources
link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9 that
other E-Verify employers do not have.
For detailed information, click View Essential Resources
and review the Supplemental Guide for Federal
Contractors, 2.1 Verifying New Employees using Form I-9.

Federal Contractor Requirements – Verifying Existing
Employees using Form I-9
Federal contractors must follow specific rules which relate
to Form I-9 and existing employees.
Employers must comply with Form I-9 procedures found in
the M-274, which is found in the View Essential Resources
link on the navigation menu.
To comply with the FAR rule, you must verify all new hires
and existing employees assigned to a covered contract. You
may also choose to verify your entire workforce.
For detailed information, click View Essential Resources
and review the Supplemental Guide for Federal
Contractors, 2.2 Verify Existing Employee using Form I-9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 within three business days after the
employee’s first day of employment and keep a record
of Form I-9 on file. This requirement does NOT change for
employers enrolled in E-Verify.
E-Verify employer agents enrolled in E-Verify have chosen
to take the additional step of verifying that their clients’
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I9 in its entirety. Providing a Social Security number (SSN)
on Form I-9 is usually voluntary, but newly hired employees
of employers participating in E-Verify are required to
provide an SSN on Form I-9. Therefore, all newly hired
employees, including seasonal, temporary, and rehires,
MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from the SSA. This can delay the
three-day requirement to create a case in E-Verify.
Employers must note the reason for this delay on the
employee's Form I-9 during the verification process. You
must create a case in E-Verify as soon as the employee has
received their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, examine the documents
presented by the employee physically or remotely per the
alternative procedure authorized by the Secretary of DHS to
establish his or her identity and employment authorization.
An employer cannot specify which document(s) their
employee may present from the List of Acceptable
Documents. Follow this process consistently, regardless of
your employee’s citizenship, immigration status, or national
origin.
Important: You may NOT specify which document(s) from
the Form I-9 List of Acceptable Documents that the
employee may choose to present. This tutorial uses
examples to explain some common document features;
however, you cannot ask employees to show any specific
type of document.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves
identity, and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation process
begins with a completed Form I-9. The information from
Form I-9 is then entered into E-Verify and a case result is
provided.
Case results inform you of the status of your client’s
employee's E-Verify case as well as their employment
eligibility. Case results can be initial, interim, or final.
If you determine the information in the case is incorrect,
close the case and create a new case with correct
information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered
in E-Verify to official government records that E-Verify can
access.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into E-Verify,
E-Verify promptly provides you an initial case result. An
initial case result is the first, and sometimes final, case
result provided by E-Verify. How you communicate a case
result with your client is between you and your client.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched official government
records that E-Verify can access.
Case will automatically close. No
action needed.
Tentative
Information does not initially match
Nonconfirmation
official government records that EVerify can access. Additional action
(Mismatch)
is required.
E-Verify Needs
DHS could not immediately verify
More Time
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on initial case results and next steps are
addressed throughout this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or
Information did not match official
SSA Tentative
government records that E-Verify can
Nonconfirmati
access. Additional action is required.
on (Mismatch)
DHS could not immediately verify the
data and needs more time. This case
E-Verify Needs
is referred to DHS for further action.
More Time
No action is required until further
notice from E-Verify.
DHS or SSA
Case in
Continuance

The employee has contacted DHS or
visited an SSA field office, but more
time is needed to determine a final
case result. No action is required until
further notice from E-Verify.

Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed.
You must close every case to complete the E-Verify process.
An overview of the final case results is listed in the table
below.
Final Case
Results
Employment
Authorized

Overview
The employee's information
matched official government records
that E-Verify can access. Case will
automatically close. No action
needed.

E-Verify cannot confirm an
DHS or SSA
employee's employment eligibility
Final
after the employee has contacted
Nonconfirmati
DHS or visited an SSA field office.
on
You may close the case.
This case cannot continue because
the expiration date entered for the
Close Case and employee's U.S. passport, passport
Resubmit
Card or driver's license is incorrect.
Close the case in E-Verify and create
a new case.
Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout this
tutorial.

Summary
Congratulations! You have completed Lesson 1 of the
Program Administrator Tutorial for E-Verify Employer
Agents of Federal Contractors. You should now be able to:
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Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify and E-Verify Employer Agent
Overview
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information
Recognize civil rights and civil liberties
Identify E-Verify and federal contractor requirements
Recognize Form I-9 procedures and how they relate
to E-Verify
Recognize the verification process and case results

EEA PA FC Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

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Initial Verification
Welcome to Lesson 2 of the E-Verify Program Administrator Tutorial EVerify Employers Agents of Federal Contractors. In this lesson, you will
learn about:
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E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
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Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs, and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.

The next slides will help you become familiar with the links found on your
user home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out
Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created within three business days after the employee’s first day
of employment.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and therefore, may not have a case created in E-Verify based on this
employment.
Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.

Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E-Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Enter Client Company Name;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop-down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created three or more days past the employee's first
day of employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is
selected, E-Verify requires you to type the reason in the Reason for
Delay text box and click Continue.

REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification portion of Section 2
from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•
•
•
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved.
To continue with a previously created open duplicate case, click
Continue Case.
If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.

Enter Form I-9 Information – Review Case
In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will
automatically close without being submitted.
Delete OBE
•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
official government records.
The photo matching step happens automatically when an employee
presents a U.S. passport or passport card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
•

•
•

Yes, this photo matches - The photo on the employee's actual
document or a copy matches the photo displayed by E-Verify. Clothing,
hair style, facing direction and appearance on the card should be
identical to the photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select
this option when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image
of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records that E-Verify
can access. Case will automatically close.
No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that E-Verify
can access. Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the data
and needs more time. This case is referred
to DHS for further action. No action is
required until further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched official
government records that E-Verify can access. Case
will automatically close. No action needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's employment
eligibility. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. passport,
passport card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you, your client, and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify the client of the mismatch result as soon as possible within the
10 days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action
Notice.
• Instruct the client to review the Further Action Notice with the
employee in private and have them confirm whether the information
listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, instruct the client to tell the employee
they have 10 days from issuance of the mismatch to notify the client
whether they will take action to resolve the mismatch.
• Refer the case to DHS and/or SSA if they employee tells the client they
will take action to resolve the mismatch and refer the case.
• If the employee does not give your client their decision by the end of
the 10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the Program
Administrator Tutorial for E-Verify Employer Agents of Federal Contractors.
You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results.

EEA PA FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching Overview

Interim Case Results
Welcome to Lesson 3 of the E-Verify Program Administrator Tutorial for E-Verify Employer Agents for Federal
Contractors. In this lesson, you will learn about these E-Verify topics:
•
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process

•
•
•

Verification Process - Interim Verification Case Results
An interim case result requires additional action before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records that E-Verify can access. Additional action
is required.
E-Verify Needs More Time
DHS could not immediately verify the data and
needs more time. This case is referred to DHS for
further action. No action is required until further
notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case result. No action is
required until further notice from E-Verify.
Each case result is unique and may or may not require additional action by you and/or the employee. Additional
information on interim case results and next steps are addressed throughout this tutorial.

DHS and/or SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA) mismatch means that the
employee's information does not match official government records.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-Number and/or I-94 Number are incorrect in
DHS records
U.S. passport, passport card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client, and the employee.
E-Verify employer agent, client and employee must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
Notify the client of the mismatch result as soon as possible within the 10 federal government working days.
Download the Further Action Notice before referring the case.
Instruct your client to give the employee a copy of the Further Action Notice.
Instruct your client to review the Further Action Notice with the employee in private and have them confirm
whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not correct and close the
case. After the case is closed, create a new case for the employee with the correct information.
• If the information is correct, instruct the client to tell the employee they have 10 federal government working
days from issuance of the mismatch to notify you whether they will take action to resolve the mismatch.
• Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the case.
• If the employee does not give your client their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, then you close the case.
The next screens walk you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
•
•
•
•

If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch process. The next
screens take you through the steps listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to work in the United
States. You MUST provide the employee the opportunity to take action to resolve the mismatch. Employers may
not terminate, suspend, delay training, withhold or lower pay, or take any other adverse action against an
employee because of the mismatch, until the mismatch becomes a Final Nonconfirmation.

Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of their mismatch result as soon as possible within the 10 days.
To notify the employee, follow these steps:
•
•

From the case mismatch screen in your account, select a language to print the Further Action Notice and click
Download Further Action Notice.
Send the Further Action Notice to your client and instruct them to review the Further Action Notice privately
with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under View Essential
Resources, accessible on your user home screen.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee’s decision to take action to resolve the mismatch or not take action to
resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and acknowledges this
decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•
•

•

Instruct the client to have the employee indicate on the Further Action Notice whether they will take action to
resolve the mismatch.
Ensure that the client and the employee sign and date the English version of the Further Action Notice.
Instruct the client to give the employee a copy of the signed Further Action Notice in English and attach the
original to the employee's Form I-9.
If your client’s employee chooses to take action to resolve the mismatch, make the appropriate selection on
the case and click Continue.
Download the Referral Date Confirmation and provide a copy to you client. Instruct your client to give the
employee the Referral Date Confirmation. The Referral Date Confirmation provides the date by which the
employee must call DHS and/or visit SSA. The employee should bring the Further Action Notice when they visit
an SSA field office.
If your client’s employee chooses to not take action to resolve the mismatch or does not give your client their
decision by the end of the 10th federal government working day after E-Verify issued the mismatch, then you
close the case and may terminated the employee.

A sample of the Further Action Notice is available in View Essential Resources.
Mismatch – Refer Employee or Close Case
• Instruct the client to ask the employee if they choose to take action to resolve the error and correct the data
mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.
•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee understands that action
must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee understands that this cannot be
undone and choosing not to take action could result in termination of employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide a copy of the
employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo document with a photo
displayed during creation of the E-Verify case. This helps ensure that the document the employee provided for
Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551); and
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and back of the document
(or in the case of a U.S. passport, copy the passport ID page and the passport barcode page) and retain the copies
with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s actual document or a
copy of the employee’s document and determine if the photos are reasonably identical. The photos should be
identical with only minor variations in shading and detail based upon the age and wear of the employee’s
document.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should have directly compared
the photo on the document to the employee during Form I-9 completion and prior to creating the E-Verify case.
Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the employee’s document.
First, you must obtain a copy of the employee's Form I-9 photo document. You will check the appropriate answer:
Yes, this photo matches - The photo on the employee's actual document or copy of the document
matches the photo displayed by E-Verify. Clothing, hair style, facing direction and appearance on the card
should be identical to the photo displayed by E-Verify;
• No, this photo does not match - The photo on the employee's actual document or copy of the document
does not match the photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to compare with the employee’s
document provided. This option should be selected when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image of a document.
E-Verify Photo Matching – Case Results
•

• For most documents presented, E-Verify requests an image of both the front and back. If the document is a U.S.
passport or passport card, E-Verify will request an image of the Passport ID page and the Passport Barcode
page.
• If you select No, this photo does not match or No photo displayed, E-Verify prompts you to upload a photo of
your employee’s document and click Continue.
•  If you select Save & Exit, any uploaded documents will not be saved and must be uploaded again.
Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close the case. These actions are outlined in
each case result section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information.

Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and you indicate the
employee will take action to resolve this case in E-Verify, print the Referral Date Confirmation and send it to the
client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides the employee the
date by which they must contact DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if they choose to visit
an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the mismatch process.
YOUR ACTION
• Notify the client of the mismatch result as soon as possible within the 10 federal government
working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action Notice.
• Instruct the client to review the Further Action Notice with the employee in private and have
them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not correct
and close the case. After the case is closed, create a new case for your employee with the
correct information.
• If the information is correct, instruct the client to tell the employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to resolve the mismatch.
• Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve
the mismatch.
• If the employee does not give your client their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.
THE CLIENT'S ACTION
• Notify the employee of their mismatch result as soon as possible within 10 days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.

Sign and date the Further Action Notice after your employee has indicated their choice.
Provide copy of signed Further Action Notice to employee.
Keep original signed Further Action Notice on file with employee's Form I-9.
Send a copy of the Further Action Notice to the E-Verify employer agent.
If the employee chooses to take action to resolve the mismatch, provide them with the Referral
Date Confirmation.
• If the employee does not give you their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, your E-Verify Employer Agent may then you close the case.
THE EMPLOYEE'S ACTION
• Decide to take action or not to resolve their mismatch within 10 days of issuance and indicate
decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
• Take next action based on decision to take action to resolve case or not.
o If the employee decides to take action to resolve the mismatch, contact DHS or visit an SSA
field office with a copy of the Further Action Notice within 8 federal government working
days.
Mismatch - Check for Case Status Updates
•
•
•
•
•

Once your client informs the employee that the case is referred, you have completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
You or your client may NOT ask the employee for additional evidence or confirmation that DHS and/or SSA
resolved their case.
NOTE: You can select Cases to search for your case.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does not require action by
you.
DHS could not immediately verify the data and needs more time. E-Verify automatically sends this case to DHS for
further action. No action is required until further notice from E-Verify.
DHS usually responds within three federal government working days with an updated case result through Case
Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
E-Verify Case Result - DHS or SSA in Continuance
A DHS or SSA Case in Continuance means that the employee has contacted DHS or visited an SSA field office, but
more time is needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation. E-Verify provides a case result update through
case alerts on your user home page.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take any other adverse
action against an employee because of the mismatch or because the employee’s case is pending with DHS and/or
SSA, until the mismatch becomes a Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the Program Administrator Tutorial for E-Verify Employer Agents
for Federal Contractors. You should now be able to:

•
•
•

•

Complete an DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA PA FC Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the Program Administrator Tutorial for EVerify Employer Agents of Federal Contractors. In this lesson, you
will learn about these E-Verify topics:

•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with official government records. It's that
easy!
Your next step is to record the E-Verify Case Number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases that result as Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that EVerify cannot verify an employee’s employment eligibility. If the
employee chose to try to resolve a mismatch, it can also mean
that the employee did not contact DHS or visit SSA field office
within 8 federal government working days.
You may terminate employment based on a case result of DHS or
SSA Final Nonconfirmation.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
REMINDER: You may not ask the employee for additional
evidence or confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the
expiration date entered for the employee’s U.S. Passport,
Passport Card, or driver’s license is incorrect.
A new case must be created for this employee. To do this, close
the case and create a new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you have typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.
• Click Create New Case to create a new case or click Continue
to be redirected to view all your cases.
Case Alerts
Under the welcome banner are case alert boxes with important
information about your cases:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page

You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
The Caes With Expiriting Authorization Docs case alert is a
notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I94) is expiring and to remind you to reverify the employee by
updating Supplement B, Reverification and Rehire, of Form I-9.
The employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert. Also, even
though you receive an alert, some documents may be extended
past their original expiration date and remain unexpired. You can
find guidance in the Handbook for Employers (M-274) and I-9
Central.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the Program
Administrator Tutorial for E-Verify Employer Agents of Federal
Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEV PA FC Lesson 5

Current

Update
Lesson 5: Program Administrator Account
Administration
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•
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Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports

Program Administrator Account Administration
Welcome to Lesson 5 of the Program Administrator
Tutorial for E-Verify Employer Agents of Federal
Contractors. In this lesson, you will learn about
these E-Verify topics:
•
•
•
•
•
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Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports

Image

Learning Objectives
Upon completing this lesson, you should be able to:
Understand the role of program administrators in
support of your company's, or entity’s, users
• Recognize requirements to create a password
• Use your navigation menu
• Manage the information in Clients and Company
Overview of User Roles
•

A user role determines the functions and permissions
you have when you log into E-Verify. There are two
user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program administrator. Every
E-Verify participant is required to have at least one
program administrator.
As a program administrator, you:
Create and manage cases in E-Verify
Add and delete user accounts
Create and manage client accounts
Oversee cases created by the company’s or
entity’s users
• Create reports
• Update company profile information, including
points of contact (POC)
• Unlock passwords for your company's or entity’s
users
•
•
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•

This lesson provides additional detail on how to
perform the functions listed above.
Program Administrator - Create a Password
The first time you log in to E-Verify, you are prompted
to change your password.
Passwords are case-sensitive, different from the
assigned user ID, and have the password
requirements below to create a new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following: !
@$%*()?:;{}+-~
• Does not contain an invalid special character
• Not identical to the user ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from
the prior password.
Example: IL!keH2O
IMPORTANT:
• E-Verify will prompt you to change your password
every 90 days.
• If you think your password has been
compromised, you must change your password
immediately. To change your password, access
the user profile options from the drop-down
menu under your username in the top right
corner of the account.

Program Administrator – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any
person, pet, child, or fictional character, nor any
employee ID number, Social Security number,
birth date, phone number or any information that
could be readily guessed about the creator of the
password
Contain any simple pattern of letters or numbers,
such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your E-Verify
password. Every E-Verify user must have their own
unique user ID and password.

Program Administrator – Password Help
If you try to log in with an incorrect password
three consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change
your password using the link Forgot
Password on the user log in screen.
o If you are unable to change your
password with Forgot Password link,
contact another program administrator in
your company or entity.
• Each user must create password challenge
questions.
o You will need to correctly answer these
questions to reset your password if you
ever forget it.
Important:
• E-Verify will prompt you to change your password
every 90 days.
• To comply with federal security guidelines, USCIS
is required to deactivate any user ID that has not
been accessed within the past 270 days. A
deactivated user ID will not affect the status of
your E-Verify account.
•

Note:
• Each user must have their own user ID and
password to access E-Verify and may not share
their user ID or password with others.
• You are responsible for any activity associated
with your user ID and password.

Program Administrator E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
Welcome Back banner with your name and company,
or entity listed.
Case alert boxes with important information about
your cases are under the welcome banner, including
Cases to be Closed, Cases with Updates, Cases with
Expiring Authorization Docs, and Recently AutoClosed Cases.
Convenient quick links in gray boxes are directly
below the case alert boxes, including Create New
Case, Search Cases, View Resources and Contact Us.
Below the quick links, you will find the E-Verify News
section that keeps you up to date on the latest and
greatest with E-Verify.
The next slides will help you become familiar with the
links found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Function
• Employer Agent Home Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit Report
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News

• Contact Us
• Company Account
• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Account
Options

Case alerts boxes are located below the welcome
banner:
Link
Case
Alert
Cases to
be
Closed

Cases
with
Updates

Cases
with
Expiring
Doc

Recently
Auto –
Closed
Cases

Function
• The case alert boxes bring attention
to cases that need action or
provide important information
regarding your cases.
• Any case created in E-Verify and
assigned an E-Verify case number
must eventually be closed.
• The Cases to be Closed case alert
provides quick access to all cases
that need to be closed.
• All open cases that have had a
change in case result.
• All cases must eventually be closed.
This case alert is an easy way to
manage these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action
is required in E-Verify.
• This alert will only appear if the
document the employee presented
for the original E-Verify case was
either an Employment
Authorization Document (Form I766) or an Arrival/Departure
Record (Form I-94).
• Notification of the cases that were
automatically closed after receiving
an Employment Authorized result.

This is notification your case was
closed. Be sure to record the EVerify Case Number as required on
Form I-9 or print the case details
page and attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify News
•

Quick Links and E-Verify News are located below the
Case Alert boxes:
Quick Link
Create New Case

Function
• Create new E-Verify
cases
Search Cases
• Search Cases
View Resources
• Access E-Verify
Resources
Contact Us
• Contact E-Verify
E-Verify News
• Stay up to date with the
latest E-Verify News
E-Verify Employer Agents - Manage Clients
As a program administrator for an E-Verify employer
agent, you manage important information about your
clients from the Clients navigation menu option.
On the Clients Company screen you can:
• Search and View Existing
• Close Company Accounts
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both general users and program administrators for EVerify employer agents can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue.
An email is sent to the MOU signing authority
assigned during enrollment. Your client will need to
electronically sign the MOU once the client receives
the email. The client has 24 hours to view, sign or
decline the MOU. If the client accidentally declines
the MOU or the link expires, you can resend the
request for the client to sign the MOU.
For more information, review the E-Verify User
Manual and the E-Verify Supplemental Guide for EVerify Employer Agents found in View Essential
Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the following:
•
•
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Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases in EVerify, the MOU must be electronically signed or
manually uploaded. The next screen provides
additional information.
• Instructions on how to navigate each function is
detailed in the E-Verify User Manual and E-Verify
Supplemental Guide for E-Verify Employer Agents
found in View Essential Resources.
Delete – covered under ‘Manage Client – Add New
Client’

Program Admininstrator - Manage Company Account
As a program administrator, you manage important
information about your company and users with the
Company Account navigation feature. This feature
includes:
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Edit Company Profile
Mange Users
Close Company Account

The next screens provide additional information.
Manage Company Account - Edit Company Profile
The Company Profile screen allows you to view and/or
edit the current information entered when your
company, or entity, enrolled in E-Verify.
Click the edit option under the section you wish to
modify.
To view your MOU, click View Current MOU.

Manage Clients – Edit Company Profile Fields Table
On your client company screen, you can update any of
the fields outlined in the table below:
FIELD NAME
Company
Name
Doing
Business As
(DBA) Name

DESCRIPTION
Company/entity enrolled in EVerify.
The Doing Business As (DBA)
Name is the name under which a
company/entity operates. The
DBA is visible to the public, but is
not the legal, registered name of
that organization.
Employer
An Employer Identification
Identification Number (EIN) is also known as
Number
the Federal Tax Identification
(EIN)
Number and is used to identify a
business entity. An EIN is
required for an employer to
enroll in E-Verify. Employers who
do not have an EIN can apply
online with the IRS to receive an
EIN immediately.
Unique
A UEI is a 12-digit alphanumeric
Entity
identifier that is provided by
SAM.gov to all entities who
Identifier
register to do business with the
(UEI)
federal government. Learn more
about the UEI.
DUNS
A DUNS number is a unique,
Number
nine-digit identifier issued and
maintained by Dun & Bradstreet
that can help verify the existence
of a business entity. Learn more
about the DUNS Number.
Total
Indicate total number of
Number of
company/entity employees from
Employees
one to 10,000 and over.

NAICS
Code(s)

The North American Industry
Classification System (NAICS)
classifies businesses by industry
to collect, analyze, and publish
statistical data related to the U.S.
business economy. A three-digit
NAICS code is required for an
employer to enroll in E-Verify.
Employer
Employer category that best
Category
describes your organization.
Physical
Location where cases are
Address
created.
Mailing
Company's/entity’s mailing
Address
address. If this address is
different from the physical
location, use this field to make
the necessary changes.
Hiring Sites
A hiring site is the location where
employees are hired and they
complete Form I-9.
Manage Company Account – Edit Employer Category
– Point of Contact
You must have at least one person in your company
assigned as a point of contact for E-Verify.
The MOU signatory will be added on your accounts
during the enrollment process as the point of contact
on the E-Verify account.
To update the point of contact, follow the steps
outlined in the E-Verify User Manual and E-Verify
Supplemental Guide for E-Verify Employer Agents
found in View Essential Resources.

Manage Company Account – Federal Contractor Type
If you selected Institution of Higher Education, State
or Local Government, Federally Recognized Indian
Tribe or Surety, the following options will appear for
your selection:
• Employees assigned to a covered federal contract
only: As an Institution of Higher Education, a State
or Local Government, a Federally Recognized
Indian Tribe or a Surety, you only need to verify
employees (both new and existing) assigned to a
covered federal contract. By selecting this option,
you have elected to only verify employees
assigned to a federal contract as required by the
regulation.
• Employees assigned to a covered federal contract
and new hires throughout the organization: As an
Institution of Higher Education, a State or Local
Government, a Federally Recognized Indian Tribe
or a Surety, you are only required to verify
employees assigned to a covered federal contract.
However, you have the option to verify all of your
company's or entity’s new hires in addition to
those employees assigned to a covered federal
contract.
• Select Next to submit your updates.
Manage Company Account – Decide which
employees the employer will verify.
In order, to comply with the FAR E-Verify clause, a
federal contractor must verify all new hires and
existing employees assigned to the federal contract.
Federal contractors may also opt to verify their entire
workforce with E-Verify.
You must decide which employees the employer will
verify:

•

OR

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All new hires and all existing employees assigned
to a federal contract: Federal contractors who
select this option will be required to verify all new
hires (throughout the company or entity) and all
existing employees who are assigned to their
federal contracts.
Entire workforce (all new hires and all existing
employees throughout the entire company or
entity): You should select this option only if you
wish to verify your entire workforce. By selecting
this option, you are providing notification to DHS
that you have elected to verify your entire
workforce.

NOTE: If you choose Entire Workforce at the time of
enrollment or when updating your Company
Information page, you must verify all existing
employees except those that are exempt from EVerify as described in E-Verify Supplemental Guide for
Federal Contractors, Section 3.3 found in View
Essential Resources. You are not permitted to change
this decision once you begin verifying your existing
workforce.
NOTE: For more information, review the information
in the E-Verify Supplemental Guide for Federal
Contractors found in View Essential Resources.
Manage Company Account - Edit Company Profile –
Point of Contact
You must have at least one person in your company
or entity assigned as a point of contact for E-Verify.
The MOU signatory will be added on your accounts
during the enrollment process as the point of contact
on the E-Verify account.

To update the point of contact, follow the steps
outlined in the E-Verify User Manual found in View
Essential Resources.
Delete – covered under ‘View Existing Clients’

Delete – covered under ‘View Existing Clients’

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage your
company’s or entity’s list of hiring sites. From
Company Account, click Company Profile.
From the Company Profile screen select Edit Hiring
Sites.
Review the Total Hiring Sites section and select the
hiring site to be edited. You can review, edit or delete
an existing hiring site.
Select Add Hiring Site and enter the street address,
city, state, and zip code and click Add Hiring Site to
add your hiring sites one at a time.
OR

Select Bulk Upload to add multiple hiring sites by
uploading a file. The bulk upload function allows you
to add multiple hiring sites by uploading a file.
For more information review the E-Verify User
Manual found in View Essential Resources.
Manage Company Account – Add New User
Enrolled accounts can assign their users with different
permissions and functions.
There are two types of users: Program Administrators
and General Users.
If you enrolled using the web services access method,
you can also create web services credentials that will
provide developer access to a suite of features that
can be integrated into proprietary software.
Manage Company Account – Generate New User ID
E-Verify will automatically generate an Access ID for
the user.
Users may accept the system-generated access ID or
create their own.
To accept the system-generated access ID, they click
Submit New ID.
To create their own user ID, they delete the systemgenerated user ID and type a desired user ID. The user
ID must be exactly eight alphanumeric characters
(letters and numbers) and is not case-sensitive.
When they are finished, click Submit New ID.

Manage Company Account – Manage Users
From Company Account, click Manage Users.
The Users page allows you to manage your users’
accounts.
You can:
• Search by User ID, First and Last Name;
• Filter by User Roles and/or User Status;
• View users whose password change is required;
• Edit user information; and/or
• Delete users.
You can also add users by clicking Add User.

Delete now on View Existing Users

Manage Company Account – Close Company Account
As a program administrator, you can close your
company's, or entity’s, account with E-Verify.
From the Close Company Account page:
The information about the company’s or entity’s
account to be closed, note the prepopulated closure
(termination) request date, provide account closure
request reason, and click Next.
If you do not want to request termination for this
account at this time, click Cancel.

Reports
On the home page, above the welcome banner, click
Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report
screen.
For more information review please review the EVerify User Manual.
Congratulations! You have completed Lesson 5 of the
Program Administrator Tutorial for E-Verify Employer
Agents of Federal Contractors. You should now be
able to:
•
•
•
•

Understand the role of program administrator in
support of your company's, or entity’s, users
Recognize requirements to create a password
Use your navigation menu
Manage the information in clients and company
account information