Phase 1 - E-Verify Program Administrator (EV PA) Tutorial

EV PA Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for Program Administrators of
employers participating in E-Verify.
In this section, you can review any of the completed tutorial
lessons or retake the knowledge test that was required to start
using E-Verify. This tutorial covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}

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Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: Program Administrator Account Administration
Program Administrator Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company Account
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify
tutorial before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the E-Verify Program Administrator
Tutorial. In this lesson, you will learn about:
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E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
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Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they relate to EVerify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and
Immigrant Responsibility Act (IIRIRA), which required the
Department of Homeland Security (DHS) and Social Security
Administration (SSA) to develop an employment eligibility
confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically
confirms the identity and employment eligibility of newly hired
employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal Acquisition
Regulation (FAR) E-Verify clause are required to enroll in and
use E-Verify as a condition of federal contracting. Employers
with employees in states with legislation that requires
participation in E-Verify, for example, as a condition of
business licensing, may also be required to participate in EVerify. In addition, federal agencies, and legislative offices, as
well as employers subject to certain court orders, may be
required to participate in E-Verify.

How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify can
access to verify the identity and employment eligibility of each
newly hired employee and/or employee assigned to a covered
federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of
employees who submit information to be processed through EVerify and ensure that all personal information collected is
safeguarded and used only for the purposes outlined in the
memorandum of understanding (MOU).
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing of EVerify records that are over 10 years old. This minimizes
security and privacy risks associated with U.S. government
retention of PII.
Failure to properly protect employee information can result in
identity theft or fraud and can cause considerable
inconvenience, harm, or embarrassment to the employees or
employer affected.

Privacy Statement and Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and
create cases.
• Secure access to E-Verify.
Protect passwords and ensure that unauthorized persons
do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and
secure location and that only authorized users have access
to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and Final
Nonconfirmations are discussed in private with the
employee.
REMINDER
You must ensure that all PII is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the EVerify MOU and the rules and responsibilities outlined in the EVerify User Manual for Employers, this tutorial, and other
agency guidance.
The next screens outline some of the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
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Obtain a Social Security number from each newly hired employee on
Form I-9. Listed on #11

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Not terminate the employee during the E-Verify verification process
because he or she receives a TNC. Listed on #13

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Follow E-Verify procedures for each employee for whom
an E-Verify case is created.
Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation and
the Right to Work posters in English and Spanish. You may
also display the posters in other languages provided by
DHS.
Complete Form I-9, Employment Eligibility Verification, for
each newly hired employee before creating a case in EVerify.
Obtain a Social Security number from each newly hired
employee on Form I-9.
Ensure that Form I-9 List B identity documents have a
photo.
Create a case for each newly hired employee within three
business days after the employee’s first day of
employment.
Enter the employee’s email address in E-Verify if they
provided it on Form I-9.
Download the Further Action Notice before referring the
case.
Provide each employee with notice of and the opportunity
to take action on a mismatch.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify User
Manual located in View Essential Resources.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities - Notice to Employees of E-Verify
Participation
You MUST notify ALL employees of your participation in EVerify:
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Provide the following posters to your company locations:
• Notice of E-Verify Participation; and
• Right to Work.
Ensure all locations display the posters (in both English and
Spanish) in a prominent place that is clearly visible to all
current and prospective employees, electronically or in
hard copy.
Replace the participation posters when updates are
provided by DHS to ensure employees, applicants, and the
public have the most recent and complete information
regarding E-Verify.

E-Verify recommends providing a copy of these posters with
job application materials, either electronically or in hard copy.
Rules and Responsibilities - E-Verify Employers Must Not:
Employers participating in E-Verify MUST NOT:
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Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I-9 List
B document the employee chooses to present must
contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin, citizenship,
or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except in
certain instances, such as employees of federal contractors
with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay,
or take any other adverse action against an employee

•

because of a mismatch, until the mismatch becomes a
Final Nonconfirmation.
Share any user ID or password.

NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.
Civil Rights and Civil Liberties
It is important to protect the rights of employees. The next
screens discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
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Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Give notice to employees regarding your participation in EVerify and employee rights.
Take steps to ensure the privacy of employees by
protecting their personal information and to secure the
password you use to access E-Verify.
Discuss employment eligibility issues with people directly
concerned with the information and limit these
conversations to the relevant case details.

•

Ensure employees who receive a mismatch are provided
with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is considered prescreening.
• Use E-Verify to screen job applicants or to reverify
employment eligibility.
• Use E-Verify selectively to discriminate against applicants
or employees.
Protecting Civil Rights: The Department of Justice’s (DOJ)
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination
provision, found at 8 U.S.C. § 1324b, requires employers to
apply Form I-9 and E-Verify rules consistently, regardless of an
employee’s citizenship, immigration status or national origin.
The Immigrant and Employee Rights Section (IER) of the U.S.
Department of Justice Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify might be
in violation of this law.

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For more information on how to avoid discrimination, contact
IER’s Employer Hotline at 800-255-8155 (TTY: 800-237-2515) or
visit justice.gov/ier.
Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of race,
color, religion, sex (including pregnancy, gender identity, and
sexual orientation), national origin, age (40 or older), disability,
or genetic information.
Employers that discriminate in their use of E-Verify may be in
violation of this law.

For more information on how to avoid discrimination, contact
EEOC at 800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful Discrimination
in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to Work
posters so prospective employees and new hires will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
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Do not treat applicants or employees differently based on
their citizenship or immigration status, or based on their
appearance, language, accent, or other national origin
indicator.
Do not ask an employee to show a specific document to
prove their citizenship or immigration status for the Form
I-9 process or for the E-Verify process.
Do not request additional or different documents than are
required to verify employment eligibility and identity,
reject reasonably genuine-looking documents or specify
certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’ citizenship,
immigration status, or national origin.
Do not, based on an employee’s citizenship status or
national origin, take adverse action against an employee
because of a mismatch or because their case is pending
with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action against
an employee because of the mismatch, until the mismatch
becomes a Final Nonconfirmation.
If the employee chooses not to take action on the mismatch,
the employer may terminate employment with no civil or
criminal liability as noted in Responsibilities of the Employer,
Article II, Section A paragraph 13 of the MOU. The case can be
treated as a Final Nonconfirmation, and the employer should
close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to contest a mismatch result as you would treat any
other employee.

Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 within three business days after the
employee’s first day of employment and keep a record of Form
I-9 on file. This requirement does NOT change for employers
enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official government
records that E-Verify can access, thereby helping ensure a legal
workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is
also located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in
its entirety. Providing a Social Security number (SSN) on Form
I-9 is usually voluntary but newly hired employees of
employers participating in E-Verify are required to provide an
SSN on Form I-9. Therefore, all newly hired employees,
including seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an SSN, they
must obtain one from SSA. This can delay the three-day
requirement to create a case in E-Verify. Employers must note
the reason for this delay on the employee's Form I-9 during the
verification process. You must create a case in E-Verify as soon
as the employee has received their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety.
To complete Section 2, examine the documents presented by
the employee physically or remotely per the alternative
procedure authorized by the Secretary of DHS to establish
their identity and employment authorization. An employer
cannot specify which document(s) their employee may present
from the List of Acceptable Documents. Follow this process
consistently, regardless of your employee’s citizenship,
immigration status, or national origin.
Important: You may NOT specify which document(s) from the
Form I-9 List of Acceptable Documents that the employee may
choose to present. This tutorial uses examples to explain some
common document features; however, you cannot ask
employees to show any specific type of document.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves identity,
and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility confirmation verification
process begins with a completed Form I-9. The information
from Form I-9 is then entered into E-Verify and a case result is
provided.
Case results inform you of the status of the E-Verify case as
well as your employee's employment eligibility. Case results
can be initial, interim, or final.
If you determine the information in the case is incorrect, close
the case and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered in EVerify to official government records that E-Verify can access.

Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into E-Verify, EVerify promptly provides you an initial case result. An initial
case result is the first, and sometimes final, case result
provided by E-Verify.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched official government
records that E-Verify can access.
Case will automatically close. No
action needed.
Tentative
Information does not initially match
Nonconfirmation official government records that E(Mismatch)
Verify can access. Additional action
is required.
E-Verify Needs
DHS could not immediately verify
More Time
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.
Each case result is unique and additional action may be
required by you and/or the employee. Additional information
on initial case results and next steps are addressed throughout
this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match official
Tentative
government records that E-Verify can
Nonconfirmation
access. Additional action is required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.

DHS or SSA Case
in Continuance

The employee has contacted DHS or
visited an SSA field office, but more
time is needed to determine a final
case result. No action is required until
further notice from E-Verify.

Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed.
You must close a case to complete the E-Verify process.
An overview of the final case results is listed in the table
below.
Final Case Results Overview
Employment
Authorized

The employee's information
matched official government records
that E-Verify can access. Case will
automatically close. No action
needed.

E-Verify cannot confirm an
employee's employment eligibility
DHS or SSA Final
after the employee has contacted
Nonconfirmation
DHS or visited an SSA field office.
You may close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for the
employee's U.S. passport, passport
card or driver's license is incorrect.
Close the case in E-Verify and create
a new case.

Each case result is unique and may or may not require
additional action by you. Additional information on final case
results and next steps are addressed throughout this tutorial.

Summary
Congratulations! You have completed Lesson 1 of the EVerify Program Administrator Tutorial for Employers. You
should now be able to:
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Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they relate to EVerify
Recognize the verification process and case results.

EV PA Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the E-Verify Program Administrator Tutorial. In this lesson, you
will learn about:
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E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

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Learning Objectives
Upon completing this lesson, you should be able to:
• Recognize the E-Verify home page
• Use Form I-9 information to create a case in E-Verify
• Recognize initial case results
E-Verify Home Page

Formatted: Font: (Default) +Body (Calibri)

Each time you log in to E-Verify you will see a welcome back banner with your name and
company, or entity listed.
Under the welcome banner are case alert boxes with important information about your
cases, including Cases to be Closed, Cases with Updates, Cases with Expiring Authorization
Docs, and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes, including
Create New Case, Search Cases, View Resources, and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the latest
and greatest with E-Verify.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

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Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts an offer of
employment and Form I-9 is complete. After the Form I-9 is complete, your next step is to
create a case in E-Verify. An E-Verify case must be created within three business days
after the employee’s first day of employment.
You can find the employee’s first day of employment in Section 2 of Form I-9. The
employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created the case in EVerify, no additional action is required in E-Verify as you cannot change that date once
you’ve created the case. You must, however, make a correction to the date recorded in
the certification block of Section 2 of the employee’s Form I-9 if the employee’s first day
of employment changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9 (M-274) or I-9
Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form I-9 and,
therefore, should not have a case created in E-Verify based on this employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form I-9 and enter
it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is created in
error, simply close the case. All draft cases will be automatically closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not enter required
information, or enter non-standard information, E-Verify generates a field error message
and you must enter the required information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter it into EVerify. E-Verify may send the employee email notifications with information about
their E-Verify case;
• Click Continue;
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what documents the
employer or authorized representative reviewed and verified;
• Select document(s) types from drop-down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To access this
information, simply click any helper text symbol .

Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of employment as
recorded in Section 2 of Form I-9 into the Employee’s First Day of Employment field in the
Hire Date field in E-Verify. Alternatively, you may click Today, 1 Day Ago, or 2 Days Ago
and the corresponding date automatically populates in the Employee’s First Day of
Employment field.
If the case is being created three or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the appropriate reason from
the drop-down menu or if Other is selected, E-Verify requires you to type the reason in
the Reason for Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the employee begins
working in exchange for wages or other remuneration. That date should be entered as the
employee's first day of employment date from the certification block in Section 2 on Form
I-9. The E-Verify case may be created before the employee begins work for pay as long as
the employee has accepted an offer of employment and Form I-9 is complete. In these
situations, the date you should enter in the hire date field in E-Verify is the date recorded
in the certification block of Section 2 from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue, the next screen
may alert you that the case information you entered matches another case created by
you or another E-Verify user of this employer. A duplicate case alert can occur for several
reasons. It does not necessarily mean that your case should be closed.
If you receive a duplicate case alert, you must close all open duplicate cases created for
this employee before this or another case can proceed:
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•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate cases (open
and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that you have
started. Nothing will be saved.
To continue with a previously created open duplicate case, click Continue Case.
If you decide to continue processing a duplicate case listed in this alert, you must
select a reason for continuing a duplicate case.

Enter Form I-9 Information – Review Case
In some cases, after you enter the employee's Form I-9 information and click Continue,
the Review Case screen asks you to check the employee's information before E-Verify
provides an initial case result.
To complete this step, you must ensure that the information you entered in E-Verify
matches the employee's Form I-9.
You can change information before receiving case results by clicking Edit Case Details;
After this information is verified or corrected, click Submit Case;
If you need more time, click Save and Exit; or
If you think you have made an error or no longer need to continue with a case, click
Close Case and the case will automatically close without being submitted.
Delete - OBE

•
•
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•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an employee's Form I9 photo document with a photo displayed on the E-Verify screen. This helps you ensure
that the document provided matches official government records that E-Verify can access.
The photo matching step happens automatically when an employee presents a U.S.
passport or passport card, Permanent Resident Card (Form I-551, also known as a Green
Card), or an Employment Authorization Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to the photo on
the employee's Form I-9 photo document, NOT to the employee. The two photos should
be identical.
Determine if the photos appear reasonably identical, accounting for minor variances in
shading and detail, then select:
•

•
•

Yes, this photo matches - The photo on the employee's actual document or copy of
the document matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo displayed by EVerify;
No, this photo does not match - The photo on the employee's actual document or
copy of the document does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to compare with
the employee’s document provided. This option should be selected when E-Verify
either displays no photo or it displays an image of something other than a photo of a
person, such as an image of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the information to create
the case, E-Verify promptly provides you an initial case result. An initial case result is the
first, and sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched official
government records that E-Verify can access. Case
will automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records that E-Verify can access.
Additional action is required.

E-Verify Needs More Time

DHS could not immediately verify the data and needs
more time. This case is referred to DHS for further
action. No action is required until further notice
from E-Verify.

Each case result is unique and may or may not require additional action by you and/or the
employee. Additional information on initial case results and next steps are addressed
throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must close every case to
complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched official government
records that E-Verify can access. Case will automatically close.
No action needed.

DHS and/or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's employment eligibility.
You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration date
entered for the employee's U.S. passport, passport card or
driver's license is incorrect. Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not require additional action by you. Additional
information on final case results and next steps are addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you and the
employee.
Employers must complete the following steps in E-Verify within 10 federal government
working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible within the 10
federal government working days.
• Download the Further Action Notice before referring the case.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and have them
confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not
correct and close the case. After the case is closed, create a new case for your
employee with the correct information.
• If the information is correct, tell your employee they have 10 federal government
working days from issuance of the mismatch to notify you whether they will take
action to resolve the mismatch.
• Refer the case if your employee tells you they will take action to resolve the
mismatch.
• If your employee does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation (Mismatch) for more
information.
Delete – now covered on Verification Process - Initial Verification Case Results Overview
slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify Program Administrator
Tutorial for employers. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in E-Verify
Recognize initial case results

EV PA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results Overview
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching Overview
{Review Lesson 3}
Interim Case Results
Welcome to Lesson 3 of the E-Verify Program Administrator
Tutorial. In this lesson, you will learn about these E-Verify topics:
•
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and/or SSA Tentative Nonconfirmation
(Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case
Results

Overview

DHS or SSA
Information did not match official
Tentative
government records that E-Verify can
Nonconfirmation
access. Additional action is required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify the data
and needs more time. This case is referred
to DHS for further action. No action is
required until further notice from EVerify.

The employee has contacted DHS or
visited an SSA field office, but more time
DHS or SSA Case
is needed to determine a final case result.
in Continuance
No action is required until further notice
from E-Verify.
Each case result is unique and may or may not require additional
action by you and/or the employee. Additional information on

interim case results and next steps are addressed throughout this
tutorial.
DHS and/or SSA Mismatch
A DHS and/or SSA mismatch means that the employee's
information does not match official government records that EVerify can access.
A mismatch does NOT necessarily mean that the employee is not
authorized to work in the United States.
The table below provides some possible reasons a mismatch may
occur.
DHS
MISMATCH

•
•

•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-Number and/or I-94 Number
are incorrect in DHS records
U.S. passport, passport card or driver's
license information could not be
verified
ID photo document differs from the
photo in DHS records
Information was not updated in the
employee's DHS records
Citizenship or immigration status
changed
Record contains another type of error
Information was not entered correctly
by the employer
Citizenship or immigration status was
not updated with SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect
in SSA records
SSA record contains another type of
error
Information was not entered correctly
by the employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action
by you and the employee.
Employers must complete the following steps in E-Verify within 10
federal government working days after issuance of the mismatch
result:
• Notify your employee of their mismatch result as soon as
possible within the 10 federal government working days.
• Download the Further Action Notice before referring the case.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in
private and have them confirm whether the information listed
is correct.
• If the information is incorrect, select the statement indicating
the information was not correct and close the case. After the
case is closed, create a new case for your employee with the
correct information.
• If the information is correct, tell your employee they have 10
federal government working days from issuance of the
mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action
to resolve the mismatch.
• If your employee does not give you their decision by the end of
the 10th federal government working day after E-Verify issued
the mismatch, then you close the case.
The next screens walk you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you
will begin the mismatch process. The next screens take you
through the steps listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the
employee is not authorized to work in the United States. You
MUST provide the employee the opportunity to take action to
resolve the mismatch. Employers may not terminate, suspend,
delay training, withhold or lower pay, or take any other adverse
action against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the
Further Action Notice
The first step is to notify your employee of their mismatch result as
soon as possible within the 10 federal government working days.
To notify the employee, follow these steps:
• From the case mismatch screen in your account, select a
language to print the Further Action Notice and click
Download Further Action Notice.
• Review the Further Action Notice privately with the employee.
NOTE: A sample of the Further Action Notice is available in View
Essential Resources.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee’s decision to take action
to resolve the mismatch or not take action to resolve the
mismatch.
The employee chooses whether they will take action or not to
resolve the mismatch and acknowledges this decision on the
Further Action Notice.
To confirm the employee's decision:
•
•

Have the employee indicate on the Further Action Notice
whether they will take action to resolve the mismatch.
Ensure that you and the employee sign and date the English
version of the Further Action Notice.

•
•

•

•

Give the employee a copy of the signed Further Action Notice
in English and attach the original to the employee's Form I-9.
If the employee chooses to take action to resolve the
mismatch, make the appropriate selection on the case and
click Continue.
Download the Referral Date Confirmation and provide a copy
to the employee. The Referral Date Confirmation provides the
date by which the employee must call DHS and/or visit SSA.
The employee should bring the Further Action Notice when
they visit a SSA field office.
If your employee chooses not to take action to resolve the
mismatch or does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case and may terminate the
employee.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take action to resolve
the mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this
case.
o The employee chooses not to take action to resolve
this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify
case. The employee understands that action must be
taken by {date will auto-populate}.
o The employee will not take action to resolve this case.
The employee understands that this cannot be undone
and choosing not to take action could result in
termination of employment.
o The information entered was not correct. I am
choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will
prompt you to provide a copy of the employee's photo document.
This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare
the employee’s photo document with a photo displayed during
creation of the E-Verify case. This helps ensure that the document
the employee provided for Form I-9 matches official government
records that E-Verify can access.
The four List A documents that will trigger photo matching are:
•
•
•
•

E-Verify Photo Matching – Process

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

When the employee presents one of these documents, employers
must copy the front and back of the document (or in the case of a
U.S. passport, copy the passport ID page and the passport barcode
page) and retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the
photo on the employee’s actual document, or a copy of the
employee’s document, and determine if the photos are reasonably
identical. The photos should be identical with only minor variations
in shading and detail based upon the age and wear of the
employee’s document.

E-Verify Photo Matching – Review Case

Do not compare the photo displayed by E-Verify to the actual
employee. Employers should have directly compared the photo on
the document to the employee during Form I-9 completion and
prior to creating the E-Verify case. Photo Matching - Process
Overview provides a summary.
E-Verify Photo Matching – Review Case

You will be asked if the photo displayed in E-Verify matches the
photo displayed on the employee’s document. You will check the
appropriate answer:
Yes, this photo matches - The photo on the employee's actual
document or copy of the document matches the photo
displayed by E-Verify. Clothing, hair style, facing direction and
appearance on the card should be identical to the photo
displayed by E-Verify;
• No, this photo does not match - The photo on the employee's
actual document or copy of the document does not match the
photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify
user to compare with the employee’s document provided. This
option should be selected when E-Verify either displays no
photo or it displays an image of something other than a photo
of a person, such as an image of a document.
E-Verify Photo Matching – Case Results
•

E-Verify Photo Matching – Case Results

•

•

•

For most documents presented, E-Verify requests an image of
both the front and back. If the document is a U.S. passport or
passport card, E-Verify will request an image of the passport ID
page and the passport Barcode page.
If you select No, this photo does not match or No photo
displayed, E-Verify prompts you to upload a photo of your
employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be
saved and must be uploaded again.

Click Continue or Save & Exit.
Each case result requires different actions or steps to continue or
close the case. These actions are outlined in each case result
section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching
for more information.

Mismatch – Referred Employee
Once the employee has chosen to take action to resolve the case
and you indicate the employee will take action to resolve this EVerify case, print the Referral Date Confirmation and provide it to
the employee.
The Referral Date Confirmation informs the employee that the
case is referred and provides the employee the date by which they
must contact DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy of the signed
Further Action Notice to SSA if they choose to visit an SSA field
office.
Mismatch Process Summary
Below is a summary of actions required of you and the employee
during the mismatch process.
YOUR ACTION
•
•
•
•
•
•
•
•

Notify your employee of their mismatch result as soon as
possible within the 10 days in private
Confirm employee's choice to take action to resolve the case
or not
Instruct employee to sign and date the Further Action Notice
Keep original signed Further Action Notice on file with Form
I-9
If employee chooses to take action to resolve the case, refer
employee
Print the Referral Date Confirmation and provide it to the
employee
If prompted, attach, and upload a copy of employee's Form I9 photo document (front and back) to E-Verify
If your employee does not give you their decision by the end
of the 10th federal government working day after EVerify issued the mismatch, then you close the case and may
terminate the employee

THE EMPLOYEE'S ACTION

Decide to take action or not to resolve their mismatch within
10 days of issuance and indicate decision on the Further
Action Notice
• Acknowledge receipt of mismatch by signing and dating the
Further Action Notice
• Take next action based on decision to take action to resolve
case or not
• If the employee decides to take action to resolve the
mismatch, contact DHS and/or visit an SSA field office with a
copy of the Further Action Notice within 8 federal
government working days
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is referred, you have
completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next
step is determined by the case result provided.
You may NOT ask the employee for additional evidence or
confirmation that DHS and/or SSA resolved their case.
NOTE: You can search for the case from the Cases menu or by
selecting Search Cases on the account home page.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and
interim case result and does not require action by you.
DHS could not immediately confirm the data and needs more time.
E-Verify automatically sends this case to DHS for further action. No
action is required until further notice from E-Verify.
DHS usually responds within three federal government working
days with an updated case result through Case Alerts on your EVerify user home screen.
Check E-Verify periodically for a change in case result. Your next
step is determined by the case result provided.
E-Verify Case Result - DHS or SSA Case in Continuance
A DHS or SSA Case in Continuance means that the employee has
contacted DHS or visited a SSA field office, but more time is
needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation.
E-Verify provides a case result update through Case Alerts on your
user home screen.
Check E-Verify periodically for a change in case result. Your next
step is determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action against an
employee because of the mismatch or because the employee’s
case is pending with DHS and/or SSA, until the mismatch becomes
a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the Program
Administrator Tutorial for employers. You should now be able to:
•
•
•
•

Complete a DHS and/or SSA Tentative Nonconfirmation
(Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EV PA Lesson 4

Current

Updated Content
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts
Complete the Verification Process
Welcome to Lesson 4 of the E-Verify Program Administrator Tutorial for
employers. In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close
every case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS and/or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.

Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches official
government records that E-Verify can access. It's that easy!
Your next step is to record the E-Verify Case Number on the employee's Form I9 and/or print a copy of the case details and file them with the employee's
Form I-9.
E-Verify automatically closes cases that result in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result - DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot
verify an employee's employment eligibility. If the employee chooses to try to
resolve a mismatch, it can also mean that the employee did not contact DHS or
visit an SSA field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result - Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date
entered for the employee’s U.S. passport, passport card or driver’s license is
incorrect.
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
confirm the employment eligibility of this employee once you create a new
case.

Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text
box provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details, then either record the E-Verify Case Number
to retain with the employee’s Form I-9 or click Print Information to print
and attach a copy of the case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be
redirected to view all your cases.
Case Alerts
Under the welcome banner are case alert boxes with important information
about your cases:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Case

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify Case Number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all open cases that
have had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Expiring Authorization Docs
This case alert is a notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I-94) is expiring and
reminds you to reverify the employee by updating Supplement B,
Reverification and Rehire, of Form I-9. The employee cannot be reverified in EVerify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert. Also, even though you receive an alert, some
documents may be extended past their original expiration date and remain
unexpired. You can find guidance in the Handbook for Employers (M-274) and
I-9 Central.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document
(Form I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

New Slide

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases
that were automatically closed after receiving an Employment Authorized
result. This is notification your case was closed. Be sure to record the case
information as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the E-Verify Program
Administrator Tutorial for Employers. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EV PA Lesson 5

Current

Updated Content
Lesson 5: Program Administrator Account Administration
• Program Administrator Account Administration
• Overview of User Roles
• Create a Password
• Navigation Menu
• Manage Company
• Reports
E-Verify Program Administrator Account Administration
Welcome to Lesson 5 of the E-Verify Program Administrator Tutorial for
Employers. In this lesson, you will learn about:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•
•

Understand the role of program administrator in support of your
company's or entity’s users
Recognize requirements to create a password
Use your navigation menu
Manage the information in Company Account

Overview of User Roles
A user role determines the functions and permissions you have when you log
into E-Verify. There are two user roles:
•
•

General User
Program Administrator

Program Administrator
You are registered as a program administrator. Every E-Verify participant is
required to have at least one program administrator.
As a program administrator, you:
• Create and manage cases in E-Verify
• Add and delete user accounts
• Oversee cases created by the company's or entity’s users
• Create reports
• Update company profile information, including company points of contact
(POC)
• Unlock passwords for your company's or entity’s users
This lesson provides additional detail on how to perform the functions listed
above.

Program Administrator - Create a Password
The first time you log in to E-Verify, you are prompted to change your
password.
Passwords are case-sensitive, different from the assigned user ID, and meet
these requirements:
• At least one letter
• At least one number, not as the first or last character
• At least one special character from the following ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special character
• Not identical to the user ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior password
Example: IL!keH2O
IMPORTANT: If you think your password has been compromised, you must
change your password immediately. To change your password,
access the user profile options from the drop-down menu under your
username in the top right corner of the account.

Program Administrator – Password Hints
Passwords should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet, child, or fictional
character, nor any Employee ID number, Social Security number, birth
date, phone number or any information that could be readily guessed
about the creator of the password
Contain any simple pattern of letters or numbers, such as “qwerty” or
“xyz123”
Contain any word, noun, or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every E-Verify user must
have their own unique user ID and password.

Program Administrator – Password Help
If you try to log in with an incorrect password three consecutive times,
E-Verify will lock you out.
o If you are locked out, first try to change your password using the
link Forgot Password on the user log in screen.
o If you are unable to change your password with Forgot Password
link, contact a program administrator in your company or entity.
• Each user must create password challenge questions.
o You will need to correctly answer these questions to reset your
password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every 90 days.
• To comply with federal security guidelines, USCIS is required to lock any
user ID that has not been accessed within the past 270 days. A locked user
ID will not affect your E-Verify enrollment or the data in your E-Verify
account.
•

Note:
• Each user must have their own user ID and password to access E-Verify
and may not share their user ID or password with others.
• You are responsible for any activity associated with your user ID and
password.
Program Administrator E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back banner with your
name and company, or entity listed.
Under the Welcome Banner are case alert boxes with important information
about your cases, including Cases to be Closed, Cases with Updates, Cases with
Expiring Authorization Docs, and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes
that include: Create New Case, Search Cases, View Resources, and Contact Us.

Below the quick links is the E-Verify News section that keeps you up to date on
the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your user
home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Search Cases
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alerts Boxes
Case alert boxes are located below the welcome banner:
Link
Case Alert
Cases to be
Closed
Cases with
Updates

Cases with
Expiring Doc

Recently
Auto-Closed
Cases

Function
• The case alert boxes bring attention to cases that
need action or provide important information
regarding your cases.
• Any case created in E-Verify and assigned an EVerify case number must eventually be closed.
• The Cases to be Closed case alert provides quick
access to all cases that need to be closed.
• All open cases that have had a change in case
result.
• All cases must eventually be closed. This case
alert is an easy way to manage these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action is required
in E-Verify.
• This alert will only appear if the document the
employee presented for the original E-Verify case
was either an Employment Authorization
Document (Form I-766) or an Arrival/Departure
Record (Form I-94).
• Notification of the cases that were automatically
closed after receiving an Employment Authorized
result.
• This is notification your case was closed. Be sure
to record the E-Verify case number as required
on Form I-9 or print the case details page and
attach it to the Form I-9.

New Slide

Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the case alert boxes:
Quick Links
Create New Case
Search Cases
View Resources
Contact Us
E-Verify News

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest E-Verify
News

Program Administrator - Manage Company Account
As a program administrator, you manage important information about your
company, or entity and users with the Company Account navigation feature.
This feature includes:
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Company Account
Manage Users
Close Company Account

The next screens provide additional information about these features.

Manage Company Account – Edit Company Profile
The Company Profile screen allows you to view and/or edit the current
information entered when your company, or entity, enrolled in E-Verify.
To edit the information on this page, simply click the edit option under the
section you wish to modify:
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Edit Company Information
Edit Employer Category
Edit Company Addresses
Edit Hiring Sites

To view your MOU, click View Current MOU.
Manage Company Account – Edit Company Profile Fields Table
On your company information page, you can update any of the fields outlined
in the table below:
FIELD NAME
Company Name
Doing Business As (DBA) Name

Employer Identification Number
(EIN)

DESCRIPTION
Company/entity enrolled in E-Verify.
The Doing Business As (DBA) Name is
the name under which a
company/entity operates. The DBA
is visible to the public, but is not the
legal, registered name of that
organization.
An Employer Identification Number
(EIN) is also known as the Federal
Tax Identification Number and is
used to identify a business entity. An
EIN is required for an employer to
enroll in E-Verify. Employers who do
not have an EIN can apply

Unique Entity Identifier (UEI)

DUNS Number

Total Number of Employees
NAICS Code(s)

Employer Category
Physical Address
Mailing Address

Number of Hiring Sites

online with the IRS to receive an EIN
immediately.
A UEI is a 12-digit alphanumeric
identifier that is provided by
SAM.gov to all entities who register
to do business with the federal
government. Learn more about the
UEI.
A DUNS number is a unique, 9-digit
identifier issued and maintained by
Dun & Bradstreet that can help
verify the existence of a business
entity. Learn more about the DUNS
Number.
Indicate total number of
company/entity employees from 1
to 10,000 and over.
The North American Industry
Classification System (NAICS)
classifies businesses by industry to
collect, analyze, and publish
statistical data related to the U.S.
business economy. A three-digit
NAICS code is required for an
employer to enroll in E-Verify.
Category that best describes your
organization.
Location where cases are created.
Company's or entity’s mailing
address. If this address is different
from the physical location, use this
field to make the necessary changes.
A hiring site is the location where
employees are hired, and they
complete Form I-9.

Manage Company Account – Edit Company Profile – Point of Contact
You must have at least one person in your company or entity assigned as a
point of contact for E-Verify.
The MOU signatory will be added on your accounts during the enrollment
process as the point of contact on the E-Verify account.
To update the point of contact, follow the steps outlined in the E-Verify User
Manual found in View Essential Resources.
When they open the drop-down menu under User Role, Web Services Access
is also an option.

Delete – Now on Company Profile Fields Table

Delete – Now on Company Profile Fields Table

Manage Company Account – Edit Hiring Sites
As a program admininstrator, you can manage your company’s or entity’s list
of hiring sites. From Company Account, click Company Profile.
From the Company Profile screen select Edit Hiring Sites.
Review the Total Hiring Sites section and select the hiring site to be edited. You
can review, edit or delete an existing hiring site.
Select Add Hiring Site and enter the street address, city, state, and zip code
and click Add Hiring Site to add your hiring sites one at a time.
OR
Select Bulk Upload to add multiple hiring sites by uploading a file. The bulk
upload function allows you to add multiple hiring sites by uploading a file.
For more information review the E-Verify User Manual found in View Essential
Resources.
Manage Company Account – User Roles
Enrolled accounts can assign their users with different permissions and
functions.
There are two types of users: Program Administrators and General Users.
If you enrolled using the web services access method, you can also create web
services credentials that will provide developer access to a suite of features
that can be integrated into proprietary software.

Manage Company Account – Enter New User Information
Enter the user information including the Email Address, Last Name, First Name
and Phone Number and click Next.
Manage Company Account – Generate New User ID
E-Verify will automatically generate an access ID for the user.
Users may accept the system-generated access ID or create their own.
To accept the system-generated access ID, they click Submit New ID.
To create their own user ID, they delete the system-generated user ID and type
a desired user ID. The user ID must be exactly eight alphanumeric characters
(letters and numbers) and is not case-sensitive.
When they are finished, click Submit New ID.
Delete now on Manage Users

View Existing Users – Reset User Password
As a program administrator you can reset passwords for your company’s or
entity’s users. To reset passwords, follow the steps outlined in the E-Verify
User Manual for Employers found in View Essential Resources.

Manage Company Account - Close Company Account
As a program administrator, you can close your company's or entity’s account
with E-Verify.
From the Close Company Account screen:
Review the information about the company’s or entity’s account to be closed
(terminated), note the prepopulated account closure (termination) request
date, provide account closure request reason, and click Next.
If you do not want to request closure of this account at this time, click Cancel.
Reports
On the home page, above the welcome banner, click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User Manual.
Summary
Congratulations! You have completed Lesson 5 of the E-Verify Program
Administrator Tutorial for Employers. You should now be able to:
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Understand the role of program administrator in support of your
company's or entity’s users
Recognize requirements to create a password
Use your left navigation menu
Manage the information in Company Account