Phase 1A - E-Verify Employer Agent (EEA) Tutorial

EEA Lesson 1

Current

Updated Content

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Welcome to the E-Verify Tutorial
This tutorial is designed for General User for E-Verify Employer
Agents that participate in E-Verify.
In this section, you can review any of the completed tutorial Lessons
or retake the knowledge test that was required to start using EVerify. This tutorial covers the topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case

Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online E Verify tutorial
before they can create or manage cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the General User Tutorial for EVerify Employer Agents. In this lesson, you will learn about:
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E-Verify Background and Overview
E-Verify Employer Agent Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
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Describe the background and overview of E-Verify and E-Verify
employer agent
Carry out and comply with rules, responsibilities, and guidelines
for protecting privacy and personal information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they relate to E-Verify
Recognize the verification process and case results

E-Verify Background
In 1996, Congress passed the Illegal Immigration Reform and
Immigrant Responsibility Act (IIRIRA), which required the Department
of Homeland Security (DHS) and Social Security Administration (SSA)
to develop an employment confirmation process now known as EVerify.

E-Verify Overview
E-Verify is an internet-based system that electronically verifies the
employment eligibility of newly hired employees to work in the
Unites States.
E-Verify is a voluntary program. Employers with federal contracts or
subcontracts that contain the Federal Acquisition Regulation (FAR) EVerify clause are required to enroll in and use E-Verify as a condition
of federal contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for example, as a
condition of business licensing, may also be required to participate in
E-Verify. In addition, federal agencies, and legislative offices, as well
as employers subject to certain court orders, may be required to
participate in E-Verify.

E-Verify Overview - E-Verify Employer Agent (EEA)

E-Verify employer agent means any person, company, or other entity
that provides the service of using E-Verify to confirm employment
eligibility of employees of third-party employers (or clients).
Clients are required to complete Form I-9, Employment Eligibility
Verification, for all new employees and must follow the guidelines set
forth in the MOU for Employers Using an E-Verify Employer Agent (or
client MOU).
How E-Verify Works
E-Verify works by electronically comparing the information from an
employee’s Form I-9, Employment Eligibility Verification, with official
government records that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee and/or
employee assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally identifiable
information (PII). Employers must protect the privacy of employees
who submit information to be processed through E-Verify and ensure
that all personal information collected is safeguarded and used only
for the purposes outlined in the memorandum of understanding
(MOU).
E-Verify protects PII in accordance with a National Archives and
Records Administration (NARA) records retention and disposal
schedule (N 1-566-08-7) by annually disposing of E-Verify records that
are over 10 years old. This minimizes security and privacy risks
associated with U.S. government retention of PII.

Failure to properly protect employee information can result in
identity theft or fraud and can cause considerable inconvenience,
harm, or embarrassment to the employees or employer affected.
Privacy Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information and create
cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and ensure that
unauthorized persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe and secure
location and that only authorized users have access to this
information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and Final
Nonconfirmations are discussed in private with the employee.
REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in the E-Verify
MOU and the rules and responsibilities outlined in the E-Verify User
Manual, Supplemental Guide For E-Verify Employer Agents and this
tutorial.
The next screens outline the specific rules and responsibilities
required of everyone that uses E-Verify.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
E-Verify Employer Agents participating in E-Verify MUST:
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Follow E-Verify procedures for each employee for whom an EVerify case is created.
Notify each job applicant of E-Verify participation by clearly
displaying the Notice of E-Verify Participation and the Right to
Work posters in English and Spanish. You may also display the
posters in other languages provided by DHS.
Complete Form I-9, Employment Eligibility Verification, for each
newly hired employee before creating a case in E-Verify.
Obtain a Social Security number from each newly hired employee
on Form I-9.
Ensure that Form I-9 List B identity documents have a photo.
Create a case for each newly hired employee within three
business days after the employee’s first day of employment.
Enter the employee’s email address in E-Verify if it was provided
on Form I-9.
Download the Further Action Notice before referring the case.
Provide each employee with notice of and the opportunity to
take action on a mismatch.

 Ensure that all PII is safeguarded.
IMPORTANT: For more information, review the E-Verify User Manual
and the E-Verify Supplemental Guide for E-Verify Employer Agents
located in View Essential Resources.
NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Rules and Responsibilities - Notice to Employees of E-Verify
Participation
You MUST notify ALL employees of your participation in E-Verify:
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Provide your clients the following posters to your company
locations:
• Department of Homeland Security (DHS) Notice of EVerify Participation; and
• Department of Justice (DOJ) Right to Work.
Your clients must ensure all locations display the posters (in both
English and Spanish) in a prominent place that is clearly visible to
all current and prospective employees, electronically or in hard
copy.
Your clients should replace the participation posters when
updates are provided by DHS to ensure employees, applicants,
and the public to have the most recent and complete information
regarding E-Verify.
E-Verify recommends providing a copy of these posters with your
clients’ job application materials, either electronically or in hard
copy.

Rules and Responsibilities – E-Verify Employers Must Not:
E-Verify employer agents participating in E-Verify MUST NOT:
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Use E-Verify to pre-screen an applicant for employment.
Specify or request which Form I-9 documentation an employee
must use, except to specify that any Form I-9 List B document the
employee chooses to present must contain a photo.
Use E-Verify to discriminate against any job applicant or
employee on the basis of their national origin, citizenship, or
immigration status.
Create an E-Verify case for an employee who was hired before
the employer signed the E-Verify MOU, except in certain
instances such as employees of federal contractors with the
FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower pay, or
take any other adverse action against an employee because of
the mismatch, until the mismatch becomes a Final
Nonconfirmation.
Share User ID or password.

NOTE: Additional information on each rule and responsibility is
provided throughout this tutorial.

Civil Rights and Civil Liberties
It is important to protect the rights of employees. The next screens
discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when using EVerify. You MUST:
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Create a case in E-Verify only AFTER the applicant has accepted
an offer of employment and Form I-9 is complete.
Ensure your clients give notice to employees regarding your
participation in E-Verify and employee rights.
Create a case for a newly hired employee only after your client
has completed Form I-9.
Take steps to ensure the privacy of employees by protecting their
personal information and to secure the password you use to
access E-Verify.
Discuss employment eligibility issues with people directly
concerned with the information and limit these conversations to
the relevant case details.
Ensure employees who receive a mismatch are provided with the
printed Further Action Notice.

You must NOT:

Create a case in E-Verify before a job offer has been accepted and
Form I-9 is complete. This is considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify employment
eligibility.
• Use E-Verify selectively to discriminate against applicants or
employees.
Protecting Civil Rights: The Department of Justice’s Immigrant and
Employee Rights Section (IER)
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Federal law requires employers to apply Form I-9 and E-Verify rules
consistently, regardless of an employee’s citizenship, immigration
status or national origin. This law is known as the Immigration and
Nationality Act’s anti-discrimination provision and is found at 8 U.S.C.
§ 1324b. The Immigrant and Employee Rights Section (IER) of the U.S.
Justice Department's Civil Rights Division enforces this law.
Employers that discriminate in their use of E-Verify might violate
this law.
For more information on how to avoid discrimination, contact IER
Employer Hotline at 800-255-8155 (TTY: 800-237-2515) or visit
justice.gov/ier.

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Civil Rights and Civil Liberties – US Equal Employment Opportunity
Commission (EEOC)
You may not discriminate against employees because of race, color,
religion, sex (including pregnancy, gender identify, and sexual
orientation), national origin, age (40 or older), disability or genetic
information.
Employers that discriminate in their use of E-Verify may be in
violation of this law.
For more information on how to avoid discrimination, contact EEOC
at 800-669-4000 (TTY: 844-234-5122) or visit eeoc.gov.

Civil Rights and Civil Liberties - Deter Unlawful Discrimination in
Your Workplace
Display the DHS E-Verify Participation and DOJ Right to Work posters
so prospective employees and new hires will see them.
In addition, make sure you comply with federal anti-discrimination
requirements. For example:
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Do not treat applicants or employees differently based on their
citizenship or immigration status, or based on their appearance,
language, accent, or other national origin indicator.
Do not ask an employee to show a specific document to prove
their citizenship or immigration status for the Form I-9 process or
for the E-Verify process.
Do not request additional or different documents than are
required to verify employment eligibility and identity, reject
reasonably genuine-looking documents or specify certain
documents over others.
Do not use E-Verify selectively or to prescreen certain candidates
based on employees’ or applicants’ citizenship, immigration
status, or national origin.
Do not, based on an employee’s citizenship status or national
origin, take adverse action against an employee because of a
mismatch or because their case is pending with DHS and/or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee
because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the mismatch, the
employer may terminate employment with no civil or criminal liability
as noted in Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated as a Final
Nonconfirmation, and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that choose to
contest a mismatch result as you would treat any other employee.

Form I-9 and E-Verify
All employers in the United States are required to complete Form I9 within three business days after the employee’s first day of
employment and keep a record of Form I-9 on file. This requirement
does NOT change for E-Verify employer agents and their clients
enrolled in E-Verify.
E-Verify employer agents enrolled in E-Verify have chosen to take the
additional step of verifying that their clients’ employees’ Form I-9
information matches official government records that E-Verify can
access, thereby helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For more
information on Form I-9 procedures, review the Handbook for
Employers: Guidance for Completing Form I-9 (M-274) which is also
located in View Essential Resources.

Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I-9 in its
entirety. Providing a Social Security number (SSN) on Form I-9 is
usually voluntary but newly hired employees of employers
participating in E-Verify are required to provide an SSN on Form I-9.
Therefore, all newly hired employees, including seasonal, temporary,
and rehires, MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN, they must
obtain one from the SSA. This can delay the three-day requirement to
create a case in E-Verify. Employers must note the reason for this
delay on the employee's Form I-9 during the verification process. You
must create a case in E-Verify as soon as the employee has received
their SSN from SSA.
Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its entirety. To
complete Section 2, examine the documents presented by the
employee physically or remotely per the alternative procedure
authorized by the Secretary of DHS to establish his or her identity and
employment authorization. An employer cannot specify which
document(s) their employee may present from the List of Acceptable
Documents. Follow this process consistently, regardless of your
employee’s citizenship, immigration status, or national origin.
Important: You may NOT specify which document(s) from the Form I9 List of Acceptable Documents that the employee may choose to
present. This tutorial uses examples to explain some common
document features; however, you cannot ask employees to show any
specific type of document.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which proves
both identity and employment eligibility, or a combination of
documents from List B, which proves identity, and List C, which
proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an employer
participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility verification process begins with a
completed Form I-9. The information from Form I-9 is then entered
into E-Verify and a case result is provided.
Case results inform you of the status of your client’s employee's EVerify case as well as their employment eligibility. Case results can be
initial, interim, or final.
If you determine the information is the case is incorrect, close the
case and create a new case with correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility determinations by
comparing the employee's Form I-9 information entered in EVerify to official government records that E-Verify can access.

Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify
promptly provides you an initial case result. An initial case result is
the first, and sometimes final, case result provided by E-Verify. How
you communicate a case result with your client is between you and
your client.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records that EVerify can access. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that EVerify can access records. Additional
action is required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.
Each case result is unique and may or may not require additional
action by you, your client and/or the employee. Additional
information on initial case results and next steps are addressed
throughout this tutorial.

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case
Results

Overview

DHS and/or SSA
Information did not match official
Tentative
government records that E-Verify can
Nonconfirmation
access. Additional action is required.
(Mismatch)
E-Verify Needs
More Time

DHS could not immediately verify the data
and needs more time. This case is referred
to DHS for further action. No action is
required until further notice from E-Verify.

DHS or SSA Case
in Continuance

The employee has contacted DHS or visited
an SSA field office, but more time is needed
to determine a final case result. No action is
required until further notice from E-Verify.

Each case result is unique and may or may not require additional
action by you, your client and/or the employee. Additional
information on interim case results and next steps are addressed
throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case
Results
Employment
Authorized

Overview
The employee's information matched
with official government records that
E-Verify can access. Case will
automatically close. No action
needed.

E-Verify cannot confirm an
employee's employment eligibility
DHS or SSA Final
after the employee has contacted
Nonconfirmation
DHS or visited SSA field office. You
may close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for the
employee's U.S. passport, passport
Card or driver's license is incorrect.
Close the case in E-Verify and create a
new case.

Each case result is unique and may or may not require additional
action by you. Additional information on final case results and next
steps are addressed throughout this tutorial.

Summary
Congratulations! You have completed Lesson 1 of the General User
tutorial for E-Verify Employer Agents. You should now be able to:
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Describe the background and overview of E-Verify;
Carry out and comply with rules, responsibilities, and guidelines
for protecting; privacy and personal information;
Recognize civil rights and civil liberties;
Recognize Form I-9 procedures and how they relate to E-Verify;
and
Recognize the verification process and case results

EEA Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the General User Tutorial for E-Verify Employer Agents. In
this lesson, you will learn about:
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E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

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Learning Objectives
Upon completing this lesson, you should be able to:
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Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with your
name and company, or entity listed.
Under the welcome banner are case alert boxes with important information about
your cases, including Cases to be Closed, Cases with Updates, Cases with Expiring
Authorization.
Docs and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on the
latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your user
home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial

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Account Options
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Create an E-Verify Case

View User Manual
E-Verify News
Contact Us
User Profile
Change Password
Change Security Questions
Log Out

The earliest you may create a case in E-Verify is after the employee accepts an
offer of employment and Form I-9 is complete. After the Form I-9 is complete,
your next step is to create a case in E-Verify. An E-Verify case must be created
within three business days after the employee’s first day of employment.
You can find the employee’s first day of employment in Section 2 of Form I-9. The
employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created the case
in E-Verify, no additional action is required in E-Verify as you cannot change that
date once you’ve created the case. You must, however, make a correction to the
date recorded in the certification block of Section 2 of the employee’s Form I-9 if
the employee’s first day of employment changes. Annotate the correction with
your initials and the date.
Review the Handbook for Employers: Instructions for Completing Form I-9 (M274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form I-9 and,
therefore, may not have a case created in E-Verify based on this employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form I-9 and
enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case.
or
Click Create New Case quick link in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is created
in error, simply close the case. All draft cases will be automatically closed after 180
days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not enter
required information or enter non-standard information, E-Verify generates a field
error message and you must enter the required information to continue with the
case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section.
• If the employee provided an email address on Form I-9, you must enter it into
E- Verify. E-Verify may send the employee email notifications with information
about their E Verify case;
• Enter Client Company Name;
• Click Continue.
• Chose the appropriate option for citizenship or immigration status.
• Click List A Document or List B & C Document when asked what documents
the employer or authorized representative reviewed and verified.
• Select document(s) types from drop-down list.
• Enter Document Number (if applicable).
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To access this
information, simply click any helper text symbol .

Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment recorded in Section 2 of Form I-9 into the Employee’s First Day of
Employment field. Alternatively, you may click Today, 1 Day Ago, or 2 Days Ago
and the corresponding date automatically populates in the Employee’s First Day of
Employment field.
If the case is being created three or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the appropriate
reason from the drop-down menu or if Other is selected, E-Verify requires you to
type the reason in the Reason for Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the employee
begins working in exchange for wages or other remuneration. That date should be
entered as the employee's first day of employment date from the certification
block in Section 2 on Form I-9. The E-Verify case may be created before the
employee begins work for pay as long as the employee has accepted an offer of
employment and Form I-9 is complete. In these situations, the date you should
enter in the hire date field in E-Verify is the date recorded in the certification
portion of Section 2 from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue, the next
screen may alert you that the case information you entered matches another case
created by you or another E-Verify user of this employer. A duplicate case alert
can occur for several reasons. It does not necessarily mean that your case should
be closed.
If you receive a new duplicate case alert, you must close all open duplicate cases
created for this employee before either this or another case can proceed:
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Select Review and Manage Duplicate Cases to see a list of all duplicate cases
(open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that you
have started. (Nothing will be saved).
To continue with a previously created open duplicate case, click Continue
Case.

If you decide to continue processing a duplicate case listed in this alert, you
must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
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In some cases, after you enter the employee's Form I-9 information and click
Continue, the Review Case screen asks you to check the employee's information
before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered in EVerify matches the employee's Form I-9.
You can change information before receiving case results by clicking Edit Case
Details.
• If after this information is verified and/or corrected, click Submit Case.
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will automatically
close without being submitted.
Delete OBE
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Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an employee's Form
I-9 photo document with a photo displayed on the E-Verify screen. This helps you
ensure that the document provided matches official government records that EVery can access.
The photo matching step happens automatically when an employee presents a
U.S. passport or passport card, Permanent Resident Card (Form I-551, also known
as a Green Card), or an Employment Authorization Document (Form I-766) for
Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to the
photo on the employee's Form I-9 photo document, NOT to the employee. The
two photos should be identical.
Determine if the photos appear reasonably identical, account for minor variances
in shading and detail, then select:
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Yes, the photo matches - The photo on the employee's actual document
or a copy matches the photo displayed by E-Verify. Clothing, hair style,
facing direction and appearance on the card should be identical to the
photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should be
selected when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify promptly
provides you an initial case result. An initial case result is the first, and sometimes
final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with official
government records that E-Verify can access. Case
will automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records that E-Verify can access.
Additional action is required.
E-Verify Needs More Time DHS could not immediately verify the data and
needs more time. This case is referred to DHS for
further verification. No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require additional action by you,
your client, and/or the employee. Additional information on initial case results
and next steps are addressed throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results
Employment
Authorized

Overview
The employee's information matched with official
government records that E-Verify can access. Case will
automatically close. No action needed.

E-Verify could not immediately verify an employee's
DHS and/or SSA Final employment eligibility after the employee has contacted
Nonconfirmation
DHS and/or visited a SSA field office. You may close the
case.
Close Case and
Resubmit

This case cannot continue because the expiration date
entered for the employee's U.S. passport, passport card
or driver's license is incorrect. Close the case in E-Verify
and create a new case.

Each case result is unique and may or may not require additional action by you,
your client, and/or the employee. Additional information on final case results and
next steps are addressed throughout this tutorial.
DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you, your
client and/or the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify the client of their mismatch result as soon as possible within the 10
federal government working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action Notice
with your employee in private and have them confirm whether the
information listed is correct.
• If the information is incorrect, select the statement indicating the information
was not correct and close the case. After the case is closed, create a new case
for your employee with the correct information.

•

•
•

If the information is correct, instruct the client to tell your employee they have
10 federal government working days from issuance of the mismatch to notify
you whether they will take action to resolve the mismatch.
Refer the case to DHS and/or SSA if the employee tells your client they will
take action to resolve the mismatch.
If the employee does not give your client their decision by the end of the 10th
federal government working day after E-Verify issued the mismatch, then you
close the case.

Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation (Mismatch) for
more information.
Delete – now covered on Verification Process - Initial Verification Case Results
Overview slide

Summary
Congratulations! You have completed Lesson 2 of the General User Tutorial for EVerify Employer Agents. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

EEA Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson, you will learn about these EVerify topics:
•
•
•
•
•

Interim Case Results
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
Complete a DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
• Complete Photo Matching Process
Verification Process - Interim Verification Case Results – Overview
An interim case result requires additional action before E-Verify can provide you with a final case result.
•
•
•

An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records that E-Verify can access. Additional
action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further action. No
action is required until further notice from EVerify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited a SSA
field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you, your client and/or the
employee. Additional information on interim case results and next steps are addressed throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA) mismatch means that the
employee's information does not match with official government records that E-Verify can access.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•
•
•
•
•

Name, A-Number and/or I-94 Number are incorrect in
DHS records
U.S. passport, passport card or driver's license
information could not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer
Citizenship or immigration status was not updated with
SSA
Name change was not reported to SSA
Name, SSN, or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you, your client and/or the employee.
E-Verify employer agent, client and employee must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
•
•
•
•
•
•

•
•

Notify the client of the mismatch result as soon as possible within the 10 federal government working days.
Download the Further Action Notice before referring the case.
Instruct your client to give the employee a copy of the Further Action Notice.
Instruct your client to review the Further Action Notice with the employee in private and have them confirm
whether the information listed is correct.
If the information is incorrect, select the statement indicating the information was not correct and close the
case. After the case is closed, create a new case for your employee with the correct information.
If the information is correct, instruct the client to tell your employee they have 10 federal government
working days from issuance of the mismatch to notify you whether they will take action to resolve the
mismatch.
Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the case.
If the employee does not give your client their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch process. The next
screens take you through the steps listed below:
The next screens take you through the steps listed below:
• Notify Employee of Mismatch
• Confirm Employee Decision
• Refer Employee or Close Case
• Check for Case Status Updates
IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to work in the United
States. You MUST provide the employee the opportunity to take action to resolve the mismatch. Employers may
not terminate, suspend, delay training, withhold or lower pay, or take any other adverse action against an
employee because of the mismatch, until the mismatch becomes a Final Nonconfirmation.

Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of a of their mismatch result as soon as possible within the 10
federal government working days.
To notify the employee, follow these steps:
•
•

From the case mismatch screen in your account, select a language to print the Further Action Notice and
click Download Further Action Notice.
Send the Further Action Notice to your client and instruct them to review the Further Action Notice
privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under View Essential
Resources, accessible on your user home screen.
Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or not take action to
resolve the mismatch.
The employee chooses whether to take action to not to resolve the mismatch and acknowledges this decision
on the Further Action Notice.
To confirm the employee's decision:
• Instruct the client to have the employee indicate on the Further Action Notice whether they will take action
to resolve the mismatch.
• Ensure that the client and the employee sign and date the English version of the Further Action Notice.
• Instruct the client to give the employee a copy of the signed Further Action Notice in English and attach the
original to the employee's Form I-9.
• If your client’s employee chooses to take action to resolve the mismatch, make the appropriate selection on
the case and click Continue.
• Download the Referral Date Confirmation and provide a copy to you client. Instruct your client to give the
employee the Referral Date Confirmation. The Referral Date Confirmation provides the date by which the
employee must call DHS and/or visit SSA. The employee should bring the Further Action Notice when they
visit a SSA field office.
• If your client’s employee chooses to not to take action to resolve the mismatch or does not give your client
their decision by the end of the 10th federal government working day after E-Verify issued the mismatch,
then you close the case and may terminate the employee.

A sample of the Further Action Notice is available in View Essential Resources.
Mismatch – Refer Employee or Close Case
•

Instruct the client to ask the employee if they choose to take action to resolve the error and correct the data
mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee understand that action
must be taken by {date will auto-populate}.
o The employee will not take action to resolve this case. The employee understand that this cannot be
undone and choosing not to take action could result in termination of employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide a copy of the
employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo document with a photo
displayed during creation of the E-Verify case. This helps ensure that the document the employee provided for
Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport.
• U.S. passport card.
• Permanent Resident Card (Form I-551).
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the passport ID screen and the passport barcode page) and
retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s actual document or
a copy of the employee’s document and determine if the photos are reasonably identical. The photos should be
identical with only minor variations in shading and detail based upon the age and wear of the employee’s
document and the quality of your computer monitor.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should have directly
compared the photo on the document to the employee during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the employee’s document.
First, you must obtain a copy of the employee's Form I-9 photo document. You will check the appropriate
answer:
Yes, this photo matches - The photo on the employee's actual document or copy of the document
matches the photo displayed by E-Verify. Clothing, hair style, facing direction and appearance on the
card should be identical to the photo displayed by E-Verify.
• No, this photo does not match - The photo on the employee's actual document or copy of the
document does not match the photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to compare with the employee’s
document provided. This option should be selected when E-Verify either displays no photo or it displays
an image of something other than a photo of a person, such as an image of a document.
E-Verify Photo Matching – Case Results
•

•

•
•

For most documents presented, E-Verify requests an image of both the front and back. If the document is a
U.S. passport or passport card, E-Verify will request an image of the Passport ID page and the Passport
Barcode page.
If you select No, this photo does not match or No photo displayed, E-Verify prompts you to upload a photo
of your employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close the case. These actions are outlined in
each case result section throughout this manual.

Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more information. 
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and you indicate the
employee will take action to resolve this case in E-Verify, print the Referral Date Confirmation, and send it to the
client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides the employee the
date by which they must contact DHS and/or visit a SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if they choose to
visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the mismatch process.
YOUR ACTION
• Notify the client of the employee’s mismatch result as soon as possible within the 10 federal
government working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action Notice.
• Instruct the client to review the Further Action Notice with your employee in private and have
them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not correct
and close the case. After the case is closed, create a new case for your employee with the correct
information.
• If the information is correct, instruct the client to tell your employee they have 10 federal
government working days from issuance of the mismatch to notify you whether they will take
action to resolve the mismatch.
• Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the
case.
• If the employee does not give your client their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you close the case.

THE CLIENT'S ACTION
• Notify the employee of the mismatch result as soon as possible within 10 federal government working
days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after your employee has indicated their choice.
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee's Form I-9.
• Send a copy of the Further Action Notice to the E-Verify employer agent.
• If the employee chooses to take action to resolve the mismatch, provide them with the Referral Date
Confirmation.
• If the employee does not give you their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, your E-Verify employer agent may then you close the case.
THE EMPLOYEE'S ACTION
•
Decide to take action or not to resolve their mismatch within 10 federal government working days of
issuance and indicate decision on Further Action Notice.
•
Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
•
Take next action based on decision to take action to resolve case or not.
o If the employee decides to take action to resolve the mismatch, contact DHS and/or visit
an SSA field office with a copy of the Further Action Notice within 8 federal government
working days.
Mismatch - Check for Case Status Updates
Once your client informs the employee that the case is referred, you have completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
You or your client may NOT ask the employee for additional evidence or confirmation that DHS and/or SSA
resolved their case.
NOTE: You can select Cases to search for your case.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does not require action
by you, your client and/or the employee.
DHS could not immediately verify the data and needs more time. E-Verify automatically sends this case to DHS
for further action. No action is required until further notice from E-Verify.
DHS usually responds within three federal government working days with an updated case result through Case
Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
E-Verify Case Result - DHS or SSA Case in Continuance
A DHS or SSA Case in Continuance means that the employee has contacted DHS and/or visited a SSA field office,
but more time is needed to determine a final case result.
The reason DHS and/or SSA needs more time varies with each situation. E-Verify provides a case result update
through Case Alerts on your user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take any other adverse
action against an employee because of the mismatch or because the employee’s case is pending with DHS
and/or SSA, until the mismatch becomes a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the General User Tutorial for E-Verify Employer Agents of EVerify. You should now be able to:

•
•
•

•

Complete an DHS and SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete the Photo Matching Process

EEA Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for E-Verify Employer
Agents. In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each Case Alert

Final Case Results
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS and/or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final case
result. It means that the employee's information matches with offical government
records that E-Verify can access. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I-9
and/or print a copy of the case details and file them with the employee's Form I-9.
E-Verify automatically closes cases resulting in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot verify an
employee’s employment eligibility. If the employee chose to try to resolve a
mismatch, it can also mean that the employee did not contact DHS or visit SSA field
office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or confirmation
that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click Close
Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ this
individual.
• If you select the option indicating you will continue to employee this individual,
you must provide the reason why. Type the reason in the text box provided.
• If you select the option indicating that neither of the above applies and you are
closing this case for a different reason, you must select the reason you are
closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify Case Number on the
employee's Form I-9 or click Print Information to print and attach a copy of the
case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be redirected to
view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date entered for
the employee’s U.S. Passport, Passport Card or driver’s license is incorrect.
A new case must be created for this employee. To do this, close the case and create
a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will verify
the employment eligibility of this employee once you create a new case.
Case Alerts
Case alert boxes with important information about your cases appear under the
welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be closed.
The Cases to be Closed case alert provides quick access to all cases that need to be
closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security Number,
Driver’s License, I-94, or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases with Updates
The Cases with Updates case alerts provides quick access to all open cases that have
had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security Number,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Expiring Authorization Docs
The Cases With Expiring Authorization Docs case alert is a notification that an
employee's Employment Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to reverify the employee by
updating Supplement B, Reverification and Rehire of Form I-9. The employee cannot
be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each alert
by selecting Dismiss Alert. Also, even though you receive an alert, some documents
may be extended past their original expiration date and remain unexpired. You can
find guidance in the Handbook for Employers (M-274) and I-9 Central.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document (Form I766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security Number,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed cases case alert provides quick access to all cases that
were automatically closed after receiving an Employment Authorized result.
This is notification your case was closed. Be sure to record the case information as
required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security Number,
Driver’s License, I-94 or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the General User Tutorial for EVerify Employer Agents. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEA Lesson 5

Current

Update
Lesson 5: General User Account Administration
•
•
•
•
•
•
•

General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports

Image

Account Administration
Welcome to Lesson 5 of the General User Tutorial for EVerify Employer Agents. In this lesson, you will learn about
the E-Verify topics listed below:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Reports

Learning Objectives
Upon completing this lesson, you should be able to:
Identify the role of program administrators in support of
general users
• Recognize requirements to create a password
• Use your navigation menu
• Manage the information in Clients.
Overview of User Roles
•

A user role determines the functions and permissions you
have when you log into E-Verify. There are two user roles:
•
•

General User
Program Administrator

Overview of User Roles
As a general user, it is important to know the following:
•
•
•

•

Your program administrator can assist you if you have
been locked out of E-Verify due to a password issue.
Cases created by you can also be managed by your
program administrator.
Your program administrator can add new users to be
general users or program administrators and can delete
user accounts when needed.
Only program administrators can update your company’s
or entity’s profile information.

NOTE: If you do not know who your program administrator is,
contact E-Verify Customer Support at 888-464-4218.
General User - Create a Password
The first time you log in to E-Verify, you are prompted to
change your password.
Passwords are case-sensitive, different from the assigned user
ID, and have the password requirements below to create a
new password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( )
?:;{}+-~
• Does not contain an invalid special character
• Not identical to the user ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior
password.
Example: IL!keH2O
IMPORTANT:

If you think your password has been compromised, you
must change your password immediately. To change your
password, access the user profile options from the dropdown menu under your username in the top right corner
of the account.
General User – Password Hints

•

Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet,
child, or fictional character, nor any employee ID number,
Social Security number, birth date, phone number or any
information that could be readily guessed about the
creator of the password
Contain any simple pattern of letters or numbers, such as
“qwerty” or “xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password.
Every E-Verify user must have their own unique user ID and
password.

General User – Password Help
• If you try to log in with an incorrect password three
consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change your
password using the link Forgot Password on the
user log in screen.
o If you are unable to change your password with
Forgot Password link, contact another in your
company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions
to reset your password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every
90 days.
• To comply with federal security guidelines, USCIS is
required to deactivate any user ID that has not been
accessed within the past 270 days. A deactivated user ID
will not affect the status of your E-Verify account.
Note:
•
•

Each user must have their own user ID and password to
access E-Verify and may not share their user ID or
password with others.
You are responsible for any activity associated with your
user ID and password.

E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a welcome back
banner with your name and company, or entity listed.
Case alert boxes with important information about your cases
are under the welcome banner, including Cases to be Closed,
Cases with Updates, Cases with Expiring Authorization Docs,
and Recently Auto-Closed Cases.
Convenient quick links in gray boxes are directly below the
case alert boxes, including Create New Case, Search Cases,
View Resources and Contact Us.
Below the quick links, you will find the E-Verify News section
that keeps you up to date on the latest and greatest with EVerify.
The next slides will help you become familiar with the links
found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Account Options

Function
Employer Agent Home Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit Report
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
• Company Account

• User Account
• Log Out
Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the welcome banner:
Link
Case Alert

Cases to be
Closes

Cases with
Updates

Cases with
Expiring Doc

Recently
Auto – Closed
Cases

Function
• The case alert boxes bring
attention to cases that need action
or provide important information
regarding your cases.
• Any case created in E-Verify and
assigned an E-Verify case number
must be closed.
• The Cases to be Closed case alert
provides quick access to all cases
that need to be closed.
• All open cases that have had a
change in case result.
• All cases must be closed. This case
alert is an easy way to manage
these cases.
• Click Continue Case to take action.
• This is simply a reminder; no action
is required in E-Verify.
• This alert will only appear if the
document the employee presented
for the original E-Verify case was
either an Employment
Authorization Document (Form I766) or an Arrival/Departure
Record (Form I-94).
• Notification of the cases that were
automatically closed after
receiving an Employment
Authorized result.
• This is notification your case was
closed. Be sure to record the EVerify case number as required on

Form I-9 or print the case details
page and attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case
Alert boxes:
Quick Link
Create New Case
Search Cases
View Resources
Contact Us
E-Verify News

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest
E-Verify News

E-Verify Employer Agents - Manage Clients
As a general user for E-Verify employer agents, you manage
important information about your clients from the Clients
navigation menu option.
On the Clients Company screen you can:
• Search and View Existing Clients
• Close Company Accounts
• Add New Client
The next screens discuss each link in detail.

Manage Clients – Add New Client
Both general users and program administrators for EVerify employer agents can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code
• Click Save & Continue.
An email is sent to the MOU signing authority that you
assigned during enrollment. Your client will need to
electronically sign the MOU once they receive the email. The
client has 24 hours to view, sign or decline the MOU. If the
client accidentally declines the MOU or the link expires, you
can resend the request for the client to sign the MOU.
For more information, review the E-Verify User Manual and
the E-Verify Supplemental Guide for E-Verify Employer Agents
found in View Essential Resources.

Manage Clients – Edit Client Information
The Clients page allows you to do the following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases in E-Verify, the
MOU must be electronically signed or manually uploaded.
The next screen provides additional information.
• Instructions on how to navigate each function is detailed
in the E-Verify User Manual and E-Verify Supplemental
Guide for E-Verify Employer Agents found in View
Essential Resources.
Delete – covered under Manage Client – Add New Client

Reports
On the home page, above the welcome banner, Click Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User
Manual.
Congratulations! You have completed Lesson 5 of the General
User Tutorial for E-Verify Employer Agents. You should now be
able to:
•
•
•
•

Understand the role of program administrators in support
of your company's or entity’s users
Recognize requirements to create a password
Use your navigation menu
Manage the information in clients and company account
information