Phase 1A - E-Verify Employer Agent Federal Contractor (EEA FC) Tutorial

EEA FC Lesson 1

Current

Updated Content

Updated Image

Welcome to the E-Verify Tutorial
This tutorial is designed for General User E-Verify
Employer Agents of Federal Contractors that
participate in E-Verify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that
was required to start using E-Verify. This tutorial
covers the following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation
(Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}

Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports
{Review Lesson 5}
Each user must successfully complete the online EVerify tutorial before they can create or manage
cases.
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the General User Tutorial
for E-Verify Employer Agents of Federal Contractors.
In this lesson, you will learn about:
•
•
•
•
•
•
•

E-Verify Background and Overview
Federal Contractor and E-Verify Employer Agent
Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
•

•
•
•
•

Describe the background and overview of EVerify, Federal Contractor and E-Verify employer
agent
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and
personal information
Recognize civil rights and civil liberties
Recognize Form I-9 procedures and how they
relate to E-Verify
Recognize the verification process and case
results

E-Verify Background
In 1996, Congress passed the Illegal Immigration
Reform and Immigrant Responsibility Act (IIRIRA),
which required the Department of Homeland
Security (DHS) and Social Security Administration
(SSA) to develop an employment confirmation
process now known as E-Verify.
The Federal Acquisition Regulation (FAR) final rule
requires that as of September 8, 2009, federal
contractors with contracts containing the FAR EVerify clause must use E-Verify as a condition of their
contract. Click FAR E-Verify Clause: 48.C.F.R. 52.22254 to learn more.

E-Verify Overview
E-Verify is an internet-based system that
electronically confirms the identity and employment
eligibility of newly hired employees to work in the
United States.
E-Verify is a voluntary program. Employers with
federal contracts or subcontracts that contain the
Federal Acquisition Regulation (FAR) E-Verify clause
are required to enroll in and use E-Verify as a
condition of federal contracting. Employers with
employees in states with legislation that requires
participation in E-Verify, for example, as a condition
of business licensing, may also be required to
participate in E-Verify. In addition, federal agencies,
and legislative offices, as well as employers subject
to certain court orders, may be required to
participate in E-Verify.
E-Verify Overview - E-Verify Employer Agent (EEA)
E-Verify employer agent means any person,
company, or other entity that provides the service of
using E-Verify to confirm employment eligibility of
employees of third-party employers (or clients).
Clients are required to complete Form I-9,
Employment Eligibility Verification, for all new
employees and must follow the guidelines set forth
in the memorandum of understanding (MOU) for
employers using an E-Verify Employer Agent (or
client MOU).

How E-Verify Works
E-Verify works by electronically comparing the
information from an employee’s Form I-9, with
official government records that E-Verify can access
to verify the identity and employment eligibility of
each newly hired employee and/or employee
assigned to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must
protect the privacy of employees who submit
information to be processed through E-Verify and
ensure that all personal information collected is
safeguarded and used only for the purposes outlined
in the MOU.
E-Verify protects PII in accordance with a National
Archives and Records Administration (NARA) records
retention and disposal schedule (N 1-566-08-7) by
annually disposing of E-Verify records that are over
10 years old. This minimizes security and privacy
risks associated with U.S. government retention of
PII.

Failure to properly protect employee information
can result in identity theft or fraud and can cause
considerable inconvenience, harm, or
embarrassment to the employees or employer
affected.
Privacy Statement and Guidelines
PRIVACY GUIDELINES OVERVIEW
•
•

•

•

Allow only authorized users to use E-Verify.
Ensure that only authorized users handle
information and create cases.
Secure access to E-Verify.
Protect passwords used to access E-Verify and
ensure that unauthorized persons do not access
E-Verify.
Protect and store employee information
properly.
Ensure that employee information is stored in a
safe and secure location and that only
authorized users have access to this information.
Discuss E-Verify results in private.
Ensure that all case results, including
mismatches and Final Nonconfirmations are
discussed in private with the employee.

REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set
forth in the E-Verify MOU and the rules and
responsibilities outlined in the E-Verify User Manual,
Supplemental Guide For E-Verify Employer Agents
and this tutorial.
The next screens outline some of the specific rules
and responsibilities required of everyone that uses EVerify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers
Must
E-Verify Employer Agents participating in EVerify MUST:
Follow E-Verify procedures for each employee
for whom an E-Verify case is created.
 Notify each job applicant of EVerify participation by clearly displaying the
Notice of E-Verify Participation and the Right to
Work posters in English and Spanish. You may
also display the posters in other languages
provided by DHS.
 Complete Form I-9 for each newly hired
employee before creating a case in E-Verify.
 Obtain a Social Security number from each newly
hired employee on Form I-9.











Ensure that Form I-9 List B identity documents
have a photo.
Create a case for each newly hired employee
within three business days after the employee’s
first day of employment.
Enter the employee’s email address in E-Verify if
it was provided on Form I-9.
Download the Further Action Notice before
referring the case.
Provide each employee with notice of and the
opportunity to take action on a mismatch.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the EVerify User Manual and the E-Verify Supplemental
Guide for Federal Contractors located in View
Essential Resources.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Rules and Responsibilities - Notice to Employees of
E-Verify Participation
You MUST notify ALL employees of your
participation in E-Verify:
•

•

•

Provide your clients the following posters to
your company locations:
• Notice of E-Verify Participation; and
• Right to Work.
Your clients must ensure all locations display the
posters (in both English and Spanish) in a
prominent place that is clearly visible to all
current and prospective employees,
electronically or in hard copy
Your clients should replace the participation
posters when updates are provided by DHS to
ensure employees, applicants, and the public

have the most recent and complete information
regarding E-Verify.
E-Verify recommends providing a copy of these
posters with your clients’ job application materials,
either electronically or in hard copy.
Rules and Responsibilities – E-Verify Employers
Must Not:
E-Verify Employer Agents participating in EVerify Must Not:
•
•

•

•

•

•

Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9
documentation an employee must use, except to
specify that any Form I-9 List B document the
employee chooses to present must contain a
photo.
Use E-Verify to discriminate against any job
applicant or employee on the basis of their
national origin, citizenship, or immigration
status.
Create an E-Verify case for an employee who
was hired before the employer signed the EVerify MOU, except in certain instances such as
employees of federal contractors with the FAR EVerify clause.
Terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action
against an employee because of a mismatch,
until the mismatch becomes a Final
Nonconfirmation.
Share user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
It is important to protect the rights of employees.
The next screens discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably
when using E-Verify. You MUST:
•
•
•
•
•

•

Create a case in E-Verify only AFTER the
applicant has accepted an offer of employment
and Form I-9 is complete.
Ensure your clients give notice to employees
regarding their participation in E-Verify and
employee rights.
Create a case for a newly hired employee only
after your client has completed Form I-9.
Take steps to ensure the privacy of employees
by protecting their personal information and to
secure the password you use to access E-Verify.
Discuss employment eligibility issues with people
directly concerned with the information and
limit these conversations to the relevant case
details.
Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has
been accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to reverify employment eligibility.
• Use E-Verify selectively to discriminate against
applicants or employees.
Protecting Civil Rights: The Department of Justice’s
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s antidiscrimination provision, found at 8 U.S.C. § 1324b,
requires employers to apply Form I-9 and E-Verify
rules consistently, regardless of an employee’s
citizenship, immigration status or national origin. The
Immigrant and Employee Rights Section (IER) of the
U.S. Department of Justice Civil Rights Division
enforces this law.
Employers that discriminate in their use of E-Verify
may violate this law.
For more information on how to avoid
discrimination, contact IER Employer Hotline at 800255-8155 (TTY: 800-237-2515) or visit
https://www.justice.gov/ier.
No image

Civil Rights and Civil Liberties – US Equal
Employment Opportunity Commission (EEOC)
You may not discriminate against employees
because of race, color, religion, sex (including
pregnancy, gender identify, and sexual orientation),
national origin, age (40 or older), disability or genetic
information.

Employers that discriminate in their use of E-Verify
may be in violation of this law.
For more information on how to avoid
discrimination, contact EEOC at 800-669-4000 (TTY:
844-234-5122) or visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right
to Work posters so prospective employees and new
hires will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
•

•

•

•

•

Do not treat applicants or employees differently
based on their citizenship or immigration status,
or based on their appearance, language, accent,
or other national origin indicator.
Do not ask an employee to show a specific
document to prove their citizenship or
immigration status for the Form I-9 process or
for the E-Verify process.
Do not request additional or different
documents than are required to verify
employment eligibility and identity, reject
reasonably genuine-looking documents or
specify certain documents over others.
Do not use E-Verify selectively or to prescreen
certain candidates based on employees’ or
applicants’ citizenship, immigration status, or
national origin.
Do not, based on an employee’s citizenship
status or national origin, take adverse action
against an employee because of a mismatch or
because their case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay
training, withhold or lower pay, or take any other
adverse action against an employee because of the
mismatch, until the mismatch becomes a Final
Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment
with no civil or criminal liability as noted in
Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated
as a Final Nonconfirmation, and the employer should
close the case in E-Verify.
To avoid improper adverse actions, treat employees
that choose to take action to resolve a mismatch
result as you would treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set
forth in the E-Verify MOU and the rules and
responsibilities outlined in the E-Verify User Manual,
E-Verify Supplemental Guide for Federal Contractors,
this tutorial and other agency guidance.
Federal contractors with the FAR E-Verify clause
have specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify
• Subcontractors and others.
For detailed information on the guidelines and time
periods, click View Essential Resources and review

the E-Verify Supplemental Guide for Federal
Contractors.
Federal Contractor Requirements – Form I-9 and EVerify
All employers in the United States are required to
complete Form I-9 no later than the third business
day after their employees start work for pay and
keep a record of Form I-9 on file. This requirement
does NOT change for federal contractors enrolled in
E-Verify.
There are specific rules and procedures for federal
contractors participating in E-Verify. These are
described on the next screens.
NOTE: To view or download Form I-9, click Form I-9.
For more information on Form I-9 procedures,
review the Handbook for Employers: Guidance for
Completing Form I-9 (M-274) which is also located in
View Essential Resources.
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9
regardless of whether they are assigned to a federal
contract.
Employers must comply with Form I-9 procedures
found in the M-274 which is found in the View
Essential Resources link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9
that other employers do not have.
For detailed information, click View Essential
Resources and review the Supplemental Guide for

Federal Contractors, 2.1 Verifying New Employees
using Form I-9.
Federal Contractor Requirements – Verifying
Existing Employees using Form I-9
Federal contractors must follow specific rules which
relate to Form I-9 and existing employees.
Employers must comply with Form I-9, procedures
found in the M-274, which is found in the View
Essential Resources link on the navigation menu.
To comply with the FAR rule, you must verify all new
hires and existing employees assigned to a covered
contract. You may also choose to verify your entire
workforce.
For detailed information, click View Essential
Resources and review the Supplemental Guide for
Federal Contractors, 2.2 Verify Existing Employee
using Form I-9.
Federal Contractor Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 within three business days after
the employee’s first day of employment and keep a
record of Form I-9 on file. This requirement does
NOT change for employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take
the additional step of verifying that their
employee’s Form I-9 information matches official
government records that E-Verify can access,
thereby ensuring a legal workforce.
NOTE: To view or download Form I-9, click Form I-9.
For more information on Form I-9 procedures,
review the Handbook for Employers: Guidance for

Completing Form I-9 (M-274) which is also located in
View Essential Resources.
Form I-9 and E-Verify – Form I-9, Section 1 –
Overview
Newly hired employees must complete Section 1
of Form I-9 in its entirety. Providing a Social Security
number (SSN) on Form I-9 is usually voluntary, but
newly hired employees of employers participating
in E-Verify are required to provide an SSN on Form I9. Therefore, all newly hired employees, including
seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an
SSN, they must obtain one from the SSA. This can
delay the three-day requirement to create a case
in E-Verify. Employers must note the reason for this
delay on the employee's Form I-9 during the
verification process. You must create a case in EVerify as soon as the employee has received their
SSN from SSA.

Form I-9 and E-Verify – Form I-9, Section 2 –
Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, examine the
documents presented by the employee physically or
remotely per the alternative procedure authorized
by the Secretary of DHS to establish his or her
identity and employment authorization. An
employer cannot specify which document(s) their
employee may present from the List of Acceptable
Documents. Follow this process consistently,
regardless of your employee’s citizenship,
immigration status, or national origin.
Important: You may NOT specify which document(s)
from the Form I-9 Lists of Acceptable Documents
that the employee may choose to present. This
tutorial uses examples to explain some common
document features; however, you cannot ask
employees to show any specific type of document.
Form I-9 and E-Verify – Form I-9, Section 2 –
Documents
An employer may accept one document from List A,
which proves both identity and employment
eligibility, or a combination of documents from List
B, which proves identity, and List C, which proves
employment eligibility.
IMPORTANT: Any List B document(s) presented to
an employer participating in E-Verify MUST contain a
photo.

Verification Process Overview
The E-Verify employment eligibility confirmation
process begins with a completed Form I-9. The
information from Form I-9 is then entered into EVerify and a case result is provided.
Case results inform you of the status of your client’s
employee's E-Verify case as well as their
employment eligibility. Case results can be initial,
interim, or final.
If you determine the information in the case is
incorrect, close the case and create a new case with
correct information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility
by comparing the employee's Form I-9 information
entered in E-Verify to official government records
that E-Verify can access.
Verification Process - Initial Verification Case
Results Overview
After Form I-9 information has been entered into EVerify, E-Verify promptly provides you an initial case
result. An initial case result is the first, and
sometimes final, case result provided by E-Verify.
An overview of the initial case results is listed in the
table below.
Initial Case
Overview
Results
Employment
The employee's information
Authorized
matched with official
government records that EVerify can access. Case will

Tentative
Nonconfirmation
(Mismatch)
E-Verify Needs
More Time

automatically close. No action
needed.
Information does not initially
match official government
records that E-Verify can
access. Additional action is
required.
DHS could not immediately
verify the data and needs more
time. This case is referred to
DHS for further action. No
action is required until further
notice from E-Verify.

Each case result is unique and may or may not
require additional action by you and/or the
employee. Additional information on initial case
results and next steps are addressed throughout this
tutorial.
Verification Process – Interim Verification Case
Results Overview
An interim case result requires additional action
before E-Verify can provide you with a final case
result.
An overview of the interim case results is listed in
the table below.
Interim Case
Results
DHS and/or
SSA
Tentative
Nonconfirma
tion
(Mismatch)

Overview
Information did not match
official government records that
E-Verify can access. Additional
action is required.

DHS could not immediately verify
the data and needs more time.
E-Verify
This case is referred to DHS for
Needs More
further action. No action is
Time
required until further notice
from E-Verify.
The employee has contacted DHS
or visited an SSA field office, but
DHS or SSA
more time is needed to
Case in
determine a final case result. No
Continuance
action is required until further
notice from E-Verify.
Each case result is unique and may or may not
require additional action by you and/or the
employee. Additional information on interim case
results and next steps are addressed throughout this
tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the EVerify process.
An overview of the final case results is listed in the
table below.
Final Case
Results

Overview

The employee's information
matched official government
Employment
records that E-Verify can access.
Authorized
Case will automatically close. No
action needed.
DHS or SSA
Final
Nonconfirma
tion

E-Verify cannot confirm an
employee's employment
eligibility after the employee has
contacted DHS or visited a SSA

field office. You may close the
case.

Close Case
and
Resubmit

This case cannot continue
because the expiration date
entered for the employee's U.S.
passport, passport Card or
driver's license is incorrect.
Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not
require additional action by you. Additional
information on final case results and next steps are
addressed throughout this tutorial.
Summary
Congratulations! You have completed Lesson 1 of
the General User Tutorial for E-Verify Employer
Agents of Federal Contractors. You should now be
able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify and E-Verify Employer
Agent Overview
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and
personal information
Recognize civil rights and civil liberties
Identify E-Verify and federal contractor
requirements
Recognize Form I-9 procedures and how they
relate to E-Verify
Recognize the verification process and case
results

EEA FC Lesson 2

Current

Updated Content
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Updated Image

Initial Verification
Welcome to Lesson 2 of the General User Tutorial for E-Verify Employer Agents of
Federal Contractors. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with your
name and company listed.
Under the welcome banner are case alert boxes with important information
about your cases, including Cases to be Closed, Cases with Updates, Cases with
Expiring Authorization Docs, and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links in gray boxes,
including Create New Case, Search Cases, View Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps you up to date on
the latest and greatest with E-Verify.

The next slides will help you become familiar with the links found on your user
home page and provide additional information about each link.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer Agent User Home Page
Cases
• Search Cases
• View All Cases
• Create New Case
Clients
• Search Cases
• Client Company Terminate Account
• Add New Company
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password
• Change Security Questions
• Log Out
Create an E-Verify Case
The earliest you may create a case in E-Verify is after the employee accepts an
offer of employment and Form I-9, Employment Eligibility Verification, is
complete. After the Form I-9 is complete, your next step is to create a case in EVerify. An E-Verify case must be created within three business days after the
employee’s first day of employment.
You can find the employee’s first day of employment in Section 2 of Form I-9. The
employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created the
case in E-Verify, no additional action is required in E-Verify as you cannot change
that date once you’ve created the case. You must, however, make a correction to
the date recorded in the certification block of Section 2 of the employee’s Form I9 if the employee’s first day of employment changes. Annotate the correction
with your initials and the date you made the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9 (M274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form I-9 and
therefore, may not have a case created in E-Verify based on this employment.
Getting Started
To create a case in E-Verify, use the information from the employee’s Form I-9
and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is created
in error, simply close the case. All draft cases will be automatically closed after
180 days.

Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not enter
required information, or enter non-standard information, E-Verify generates a
field error message and you must enter the required information to continue with
the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter it into
E-Verify. E-Verify may send the employee email notifications with information
about their E-Verify case;
• Enter Client Company Name;
• Click Continue.
• Choose the appropriate option for citizenship or immigration status;
• Click List A Document or List B & C Document when asked what documents
the employer or authorized representative reviewed and verified;
• Select document(s) types from drop down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To access this
information, simply click any helper text symbol .
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First Day of
Employment field. Alternatively, you may click Today, 1 Day Ago, or 2 Days Ago
and the corresponding date automatically populates in the Employee’s First Day
of Employment field.
If the case is being created three or more days past the employee's first day of
employment, you must provide a reason for the delay. Select the appropriate
reason from the drop-down menu or if Other is selected, E-Verify requires you to
type the reason in the Reason for Delay text box and click Continue.
REMINDER: The employee's first day of employment is the date the employee
begins working in exchange for wages or other remuneration. That date should

be entered as the employee's first day of employment date from the certification
block in Section 2 on Form I-9. The E-Verify case may be created before the
employee begins work for pay as long as the employee has accepted an offer of
employment and Form I-9 is complete. In these situations, the date you should
enter in the hire date field in E-Verify is the date recorded in the certification
portion of Section 2 from the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue, the next
screen may alert you that the case information you entered matches another
case created by you or another E-Verify user of this employer. A duplicate case
alert can occur for several reasons. It does not necessarily mean that your case
should be closed.
If you receive a new duplicate case alert, you must close all open duplicate cases
created for this employee before either this or another case can proceed:
Select Review and Manage Duplicate Cases to see a list of all duplicate cases
(open and closed).
• To close an individual case, click Close Case.
• Select Cancel if you wish to completely discontinue with this case that you
have started. Nothing will be saved.
• To continue with a previously created open duplicate case, click Continue
Case.
• If you decide to continue processing a duplicate case listed in this alert, you
must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and click
Continue, the Review Case screen asks you to check the employee's information
before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered in EVerify matches the employee's Form I-9.
•
•
•

You can change information before receiving case results by clicking Edit Case
Details;
After this information is verified or corrected, click Submit Case;
If you need more time, click Save and Exit; or

If you think you have made an error or no longer need to continue the
verification process, you can click Close Case and the case will automatically
close without being submitted.
Delete OBE
•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches official
government records that E-Verify can access.
The photo matching step happens automatically when an employee presents a
U.S. passport or passport card, Permanent Resident Card (Form I-551, also known
as a Green Card), or an Employment Authorization Document (Form I-766) for
Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to the
photo on the employee's Form I-9 photo document, NOT to the employee. The
two photos should be identical.
Determine if the photos appear reasonably identical, accounting for minor
variances in shading and detail, then select:
•

•
•

Yes, this photo matches - The photo on the employee's actual document or a
copy matches the photo displayed by E-Verify. Clothing, hair style, facing
direction and appearance on the card should be identical to the photo
displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. You should select this
option when E-Verify either displays no photo or it displays an image of
something other than a photo of a person, such as an image of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After Form I-9 information has been entered into E-Verify, E-Verify promptly
provides you an initial case result. An initial case result is the first, and sometimes
final, case result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with official
government records that E-Verify can access. Case
will automatically close. No action needed.
Tentative Nonconfirmation Information does not initially match official
(Mismatch)
government records that E-Verify can access.
Additional action is required.

E-Verify Needs More Time

DHS could not immediately verify the data and
needs more time. This case is referred to DHS for
further action. No action is required until further
notice from E-Verify.

Each case result is unique and may or may not require additional action by you
and/or the employee. Additional information on initial case results and next steps
are addressed throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must close a
case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
government records that E-Verify can access. Case will
automatically close. No action needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's employment
eligibility. You may close the case.

Close Case and
Resubmit

This case cannot continue because the expiration date
entered for the employee's U.S. passport, passport card
or driver's license is incorrect. Close the case in E-Verify
and create a new case.

Each case result is unique and may or may not require additional action by you.
Additional information on final case results and next steps are addressed
throughout this tutorial.

DELETE 0BE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple; however, it
requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible within the
10 days.
• Download the Further Action Notice before referring the case.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and have
them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information
was not correct and close the case. After the case is closed, create a new case
for your employee with the correct information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to resolve the
mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the 10th
federal government working day after E-Verify issued the mismatch, then you
close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation (Mismatch) for
more information.

Delete – now covered on Verification Process - Initial Verification Case Results
Overview slide

Summary
Congratulations! You have completed Lesson 2 of the General User Tutorial for EVerify Employer Agents of Federal Contractors. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

EEA FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching Overview

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson, you will learn about these EVerify topics:
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and/or SSA Tentative Nonconfirmation (Mismatch);
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process - Interim Verification Case Results
An interim case result requires additional action before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match official government
Nonconfirmation (Mismatch)
records that E-Verify can access. Additional
action is required.
E-Verify Needs More Time
DHS cannot verify the data and needs more time.
This case is referred to DHS for further action. No
action is required until further notice from EVerify.
DHS or SSA Case in Continuance
The employee has contacted DHS or visited an
SSA field office, but more time is needed to
determine a final case driver's license result. No
action is required until further notice from EVerify.
Each case result is unique and may or may not require additional action by you and/or the employee.
Additional information on interim case results and next steps are addressed throughout this tutorial.

DHS and SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security Administration (SSA) mismatch means
that the employee's information does not match official government records that E-Verify can access.
A mismatch does NOT necessarily mean that the employee is not authorized to work in the United
States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•

Name, A-Number and/or I-94 Number are incorrect in DHS
records
U.S. passport, passport card or driver's license information
could not be verified
ID photo document differs from the photo in DHS records
Information was not updated in the employee's DHS
records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the employer

•
•
•
•
•

Citizenship or immigration status was not updated with SSA
Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA records
SSA record contains another type of error
Information was not entered correctly by the employer

•
•
•
•

SSA
MISMATCH

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you, your client, and the employee.
E-Verify employer agent, client and employee must complete the following steps in E-Verify within 10
federal government working days after issuance of the mismatch result:
•
•
•
•
•

•

•
•

Notify the client of the mismatch result as soon as possible within the 10 federal government
working days.
Download the Further Action Notice before referring the case.
Instruct your client to give the employee a copy of the Further Action Notice.
Instruct your client to review the Further Action Notice with the employee in private and have them
confirm whether the information listed is correct.
If the information is incorrect, select the statement indicating the information was not correct and
close the case. After the case is closed, create a new case for the employee with the correct
information.
If the information is correct, instruct the client to tell the employee they have 10 federal government
working days from issuance of the mismatch to notify you whether they will take action to resolve
the mismatch.
Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the
case.
If the employee does not give your client their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case.

The next screen walks you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will begin the mismatch process. The
next screens take you through the steps listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the employee is not authorized to work in the
United States. You MUST provide the employee the opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training, withhold or lower pay, or take any other adverse
action against an employee because of the mismatch, until the mismatch becomes a Final
Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the Further Action Notice
The first step is to notify your client’s employee of their mismatch result as soon as possible within the
10 federal government working days.
To notify the employee, follow these steps:
•
•

From the case mismatch screen in your account, select a language to print the Further Action Notice
and click Download Further Action Notice.
Send the Further Action Notice to your client and instruct them to review the Further Action Notice
privately with the employee.

NOTE: A sample of the Further Action Notice is available any time you log into E-Verify under View
Essential Resources, accessible on your user home screen.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to resolve the mismatch or not take
action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the mismatch and acknowledges
this decision on the Further Action Notice.
To confirm the employee's decision:
•
•
•
•
•

•

Have the employee indicate on the Further Action Notice whether they will take action to
resolve the mismatch.
Ensure that you and the employee sign and date the English version of the Further Action
Notice.
Give the employee a copy of the signed Further Action Notice in English and attach the original
to the employee's Form I-9.
If the employee chooses to take action to resolve the mismatch, make the appropriate selection
on the case and click Continue.
Download the Referral Date Confirmation and provide a copy to the employee. The Referral Date
Confirmation provides the date by which the employee must call DHS and/or visit SSA. The
employee should bring the Further Action Notice when they visit a SSA field office.
If your employee chooses to not take action to resolve the mismatch or does not give you their
decision by the end of the 10th federal government working day after E-Verify issued the
mismatch, then you close the case and may terminate the employee.

A sample of the Further Action Notice is available in View Essential Resources.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they choose to take action to resolve the error and correct the data mismatch or
not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case. The employee understands that
action must be taken by {date will auto populate}.
o The employee will not take action to resolve this case. The employee understands that this
cannot be undone and choosing not to take action could result in termination of
employment.
o The information entered was not correct. I am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt you to provide a copy of the
employee's photo document. This is discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the employee’s photo document with
a photo displayed during creation of the E-Verify case. This helps ensure that the document the
employee provided for Form I-9 matches records available to DHS.
The four List A documents that will trigger photo matching are:
• U.S. passport;
• U.S. passport card;
• Permanent Resident Card (Form I-551); and
• Employment Authorization Document (Form I-766).
When the employee presents one of these documents, employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the passport ID page and the passport barcode page)
and retain the copies with Form I-9.

E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo on the employee’s actual
document or a copy of the employee’s document and determine if the photos are reasonably identical.
The photos should be identical with only minor variations in shading and detail based upon the age and
wear of the employee’s document.
Do not compare the photo displayed by E-Verify to the actual employee. Employers should have directly
compared the photo on the document to the employee during Form I-9 completion and prior to creating
the E-Verify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in E-Verify matches the photo displayed on the employee’s
document. First, you must obtain a copy of the employee's Form I-9 photo document. You will check the
appropriate answer:
Yes, this photo matches - The photo on the employee's actual document or copy of the
document matches the photo displayed by E-Verify. Clothing, hair style, facing direction and
appearance on the card should be identical to the photo displayed by E-Verify;
• No, this photo does not match - The photo on the employee's actual document or copy of the
document does not match the photo displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to compare with the
employee’s document provided. This option should be selected when E-Verify either displays no
photo or it displays an image of something other than a photo of a person, such as an image of a
document.
E-Verify Photo Matching – Case Results
•

•

•
•

For most documents presented, E-Verify requests an image of both the front and back. If the
document is a U.S. passport or passport card, E-Verify will request an image of the Passport ID page
and the Passport Barcode page.
If you select No, this photo does not match or No photo displayed, E-Verify prompts you to upload a
photo of your employee’s document and click Continue.
If you select Save & Exit, any uploaded documents will not be saved and must be uploaded again.

Click Continue or SAVE & Exit.

Each case result requires different actions or steps to continue or close the case. These actions are
outlined in each case result section throughout this manual. Review the E-Verify User Manual, 2.2.2 EVerify Photo Matching for more information.
Mismatch – Referred Employee
Once the client informs you the employee has chosen to take action to resolve the case and you indicate
the employee will take action to resolve this case in E-Verify, print the Referral Date Confirmation and
send it to the client.
Instruct your client to provide the Referral Date Confirmation to the employee.
The Referral Date Confirmation informs the employee that the case is referred and provides the
employee the date by which they must contact DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further Action Notice to SSA if they
choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you, your client and the employee during the mismatch
process.
YOUR ACTION
• Notify the client of the mismatch result as soon as possible within the 10 federal government
working days.
• Download the Further Action Notice before referring the case.
• Instruct the client to give the employee a copy of the Further Action Notice.
• Instruct the client to review the Further Action Notice with the employee in private and have them
confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the information was not correct and
close the case. After the case is closed, create a new case for the employee with the correct
information.
• If the information is correct, instruct the client to tell the employee they have 10 federal
government working days from issuance of the mismatch to notify you whether they will take action
to resolve the mismatch.
• Refer the case to DHS and/or SSA if the employee tells the client they will take action to resolve the
case.
• If the employee does not give your client their decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then you close the case.

THE CLIENT'S ACTION
• Notify the employee of their mismatch result as soon as possible within 10 federal government
working days in private.
• Confirm employee's choice to take action to resolve the case or not.
• Instruct employee to sign and date Further Action Notice.
• Sign and date the Further Action Notice after your employee has indicated their choice.
• Provide copy of signed Further Action Notice to employee.
• Keep original signed Further Action Notice on file with employee's Form I-9.
• Send a copy of the Further Action Notice to the E-Verify employer agent.
• If the employee chooses to take action to resolve the mismatch, provide them with the Referral
Date Confirmation.
• If the employee does not give you their decision by the end of the 10th federal government working
day after E-Verify issued the mismatch, your E-Verify employer agent may then close the case.
THE EMPLOYEE'S ACTION
• Decide to take action or not to resolve their mismatch within 10 federal government working days of
issuance and indicate decision on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further Action Notice.
• Take next action based on decision to take action to resolve case or not.
• If the employee decides to take action to resolve the mismatch, contact DHS or visit an SSA field
office with a copy of the Further Action Notice within 8 federal government working days.
Mismatch - Check for Case Status Updates
Once your client informs the employee that the case is referred, you have completed the mismatch
process.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
You or your client may NOT ask the employee for additional evidence or confirmation that DHS and/or
SSA resolved their case.
NOTE: You can select Cases to search for your case.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim case result and does not require
action by you.
DHS could not immediately verify the data and needs more time. E-Verify automatically sends this case
to DHS for further action. No action is required until further notice from E-Verify.
DHS usually responds within three federal government working days with an updated case result through
Case Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
E-Verify Case Result - DHS or SSA in Continuance
A DHS or SSA Case in Continuance means that the employee has contacted DHS or visited an SSA field
office, but more time is needed to determine a final case result.
The reason DHS or SSA needs more time varies with each situation. E-Verify provides a case result
update through case alerts on your user home page.
Check E-Verify periodically for a change in case result. Your next step is determined by the case result
provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or lower pay, or take any other
adverse action against an employee because of the mismatch or because the employee’s case is pending
with DHS and/or SSA, until the mismatch becomes a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the General User Tutorial for E-Verify Employer Agents
of Federal Contractors. You should now be able to:

•
•
•

•

Complete an DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EEA FC Lesson 4

Current Update

Updated Content
Lesson 4: Complete the Verification Process
•
•
•
•

Complete the Verification Process
Final Case Results
Close Case
Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for EVerify Employer Agents of Federal Contractors. In this lesson,
you will learn about these E-Verify topics:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You
must close every case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discusses each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it
is also a final case result. It means that the employee's
information matches with official government records. It's that
easy!
Your next step is to record the E-Verify Case Number on the
employee's Form I-9 and/or print a copy of the case details and
file them with the employee's Form I-9.
E-Verify automatically closes cases resulting in Employment
Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that EVerify cannot verify an employee’s employment eligibility. If the
employee chose to try to resolve a mismatch, it can also mean
that the employee did not contact DHS or visit SSA field office
within 8 federal government working days.
You may terminate employment based on a case result of DHS or
SSA Final Nonconfirmation.
The next step is to close the case in E-Verify. After you close the
case, you have completed the verification process.
REMINDER: You may not ask the employee for additional
evidence or confirmation that DHS or SSA resolved their case.
Close Case
Closing a case is the last step in the E-Verify process. To close a
case, first click Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will
continue to employ this individual.
• If you select the option indicating you will continue to
employee this individual, you must provide the reason why.
Type the reason in the text box provided.
• If you select the option indicating that neither of the above
applies and you are closing this case for a different reason,
you must select the reason you are closing the case.
• If Other is selected as the reason, you must type the reason
in the text box provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully
closed.
• Click View/Print Case Details and either record the E-Verify
Case Number on the employee's Form I-9 or click Print
Information to print and attach a copy of the case details to
the Form I-9.
• Click Create New Case to create a new case or click Continue
to be redirected to view all your cases.

Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the
expiration date entered for the employee’s U.S. passport,
passport Card, or driver’s license is incorrect.
A new case must be created for this employee. To do this, close
the case and create a new case for this employee.
This does not mean that the employee is not authorized to work.
E-Verify will verify the employment eligibility of this employee
once you create a new case.
Case Alerts
Under the welcome banner are case alert boxes with important
information about your cases:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case
number must be closed.
The Cases to be Closed case alert provides quick access to all
cases that need to be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Updates
The Cases With Updates case alerts provides quick access to all
open cases that have had a change in case result.
All interim cases must be closed. This case alert is an easy way to
manage these cases.
Each case status is highlighted and you can click Continue Case
button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License, I-94 Number or Passport
Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page

You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
The case alert is a notification that an employee's Employment
Authorization Document (Form I-766) or Arrival/Departure
Record (Form I-94) is expiring and to remind you to reverify the
employee by updating Supplement B, Reverification and Rehire
of Form I-9. The employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You
can dismiss each alert by selecting Dismiss Alert. Also, even
though you receive an alert, some documents may be extended
past their original expiration date and remain unexpired. You can
find guidance in the Handbook for Employers (M-274) and I-9
Central.
This alert will only appear if the document the employee
presented for the original E-Verify case was either an
Employment Authorization Document (Form I-766) or an
Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access
to all cases that were automatically closed after receiving an
Employment Authorized result.
This is notification your case was closed. Be sure to record the
case information as required on Form I-9 or print the case details
page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social
Security Number, Driver’s License Number, I-94 Number or
Passport Number
• Click Show Filters to filter by Case Status, Submission Date
(From) and Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of
Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the General
User Tutorial for E-Verify Employer Agents of Federal
Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EEV FC Lesson 5

Current

Update
Lesson 5: General User Account
Administrator
•
•
•
•
•
•
•

General User Account
Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Manage Company
Reports

Image

General User Account Administration
Welcome to Lesson 5 of the General User
Tutorial for E-Verify Employer Agents of
Federal Contractors. In this lesson, you will
learn about these E-Verify topics:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Clients
Reports

Learning Objectives
Upon completing this lesson, you should be
able to:
•
•
•
•

Understand the role of general users in
support of your company's users
Recognize requirements to create a
password
Use your navigation menu
Manage the information in Clients and
Company

Overview of User Roles
A user role determines the functions and
permissions you have when you log into EVerify. There are two user roles:
•
•

General User
Program Administrator

General User
As a general user, it is important to know the
following:
•
•
•

•

Your program administrator can assist
you if you have been locked out of EVerify due to a password issue.
Cases created by you can also be
managed by your program
administrator.
Your program administrator can add
new users to be general users or
program administrators and can delete
user accounts when needed.
Only program administrators can update
your company profile information.

NOTE: If you do not know who your program
administrator is, contact E-Verify Customer
Support at 888-464-4218.

General User - Create a Password
The first time you log in to E-Verify, you are
prompted to change your password.
Passwords are case-sensitive, different from
the assigned user ID, and have the password
requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last
character
• At least 1 special character from the
following: ! @ $ % * ( ) ? : ; { } + - ~
• Does not contain an invalid special
character
• Not identical to the user ID
• Password length between 8 and 14
characters
• No more than two consecutive
characters from the prior password.
Example: IL!keH2O
IMPORTANT:
• E-Verify will prompt you to change your
password every 90 days.
• If you think your password has been
compromised, you must change your
password immediately. To change your
password, access the user profile options
from the drop-down menu under your
username in the top right corner of the
account.

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of
any person, pet, child, or fictional
character, nor any employee ID number,
Social Security number, birth date,
phone number or any information that
could be readily guessed about the
creator of the password
Contain any simple pattern of letters or
numbers, such as “qwerty” or “xyz123”
Contain any word, noun or name spelled
backwards.

IMPORTANT: You should NEVER share your
password. Every E-Verify user must have
their own unique user ID and password.

General User – Password Help
• If you try to log in with an incorrect
password three consecutive times, EVerify will lock you out.
o If you are locked out, first try to
change your password using the
link Forgot Password on the user
log in screen.
o If you are unable to change your
password with Forgot Password
link, contact another program
administrator in your company.
• Each user must create password
challenge questions.
o You will need to correctly
answer these questions to reset
your password if you ever forget
it.
Important:
• E-Verify will prompt you to change your
password every 90 days.
• To comply with federal security
guidelines, USCIS is required to
deactivate any user ID that has not been
accessed within the past 270 days. A
deactivated user ID will not affect the
status of your E-Verify account.
Note:
• Each user must have their own user ID
and password to access E-Verify and may
not share their user ID or password with
others.
• You are responsible for any activity
associated with your user ID and
password.

General User E-Verify Home Page Navigation Menu
Each time you log in to E-Verify you will see a
Welcome Back banner with your name and
company, or entity listed.
Case alert boxes with important information
about your cases are under the welcome
banner, including Cases to be Closed, Cases
with Updates, Cases with Expiring
Authorization Docs and Recently AutoClosed Cases.
Convenient quick links in gray boxes are
directly below the case alert boxes, including
Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links, you will find the EVerify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar
with the links found on your user home
page.

Navigation Menu – Links Above the
Welcome Banner
The links above the welcome banner include:
Link
Home
Cases
Clients
Reports
Resources

Account
Options

Function
Employer Agent Home
Page
• Search
• Create New Cases
• Search
• Terminate Cases
• Add New Company
• Run Quick Audit
Report
• View Essential
Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the
welcome banner:
Link
Case Alert

Cases to be
Closes

Cases with
Updates

Cases with
Expiring Doc

Function
• The case alert boxes
bring attention to
cases that need
action or provide
important
information
regarding your cases.
• Any case created
in E-Verify and
assigned an E-Verify
case number must
be closed.
• The Cases to be
Closed case alert
provides quick
access to all cases
that need to be
closed.
• All open cases that
have had a change in
case result.
• All cases must be
closed. This case
alert is an easy way
to manage these
cases.
• Click Continue Case
to take action.
• This is simply a
reminder; no action
is required in EVerify.

This alert will only
appear if the
document the
employee presented
for the original EVerify case was
either an
Employment
Authorization
Document (Form I766) or an
Arrival/Departure
Record (Form I-94).
Recently
• Notification of the
Auto – Closed
cases that were
Cases
automatically closed
after receiving an
Employment
Authorized result.
• This is notification
your case was
closed. Be sure to
record the E-Verify
Case Number as
required on Form I-9
or print the case
details page and
attach it to the Form
I-9.
Navigation Menu – Quick Links and E-Verify
News
•

Quick Links and E-Verify News are located
below the Case Alert boxes:
Quick Link

Function

Create
• Create new E-Verify
New Case
cases
Search
• Search Cases
Cases
View
• Access E-Verify
Resources
Resources
Contact Us • Contact E-Verify
E-Verify
• Stay up to date with the
News
latest E-Verify News
E-Verify Employer Agents - Manage Clients
As a general user for an E-Verify employer
agent, you manage important information
about your clients from the Clients
navigation menu option.
On the Clients Company screen you can:
• Search and View Existing
• Terminate Companies
• Add New Client
The next screens discuss each link in detail.
Manage Clients – Add New Client
Both general users and program
administrators for E-Verify employer agents
can add new clients.
Click Client and select Add New Company.
From the Add New Client screen enter:
• Company Category
• DBA
• EIN
• UEI
• DUNS number
• Number of employees
• NAICS code

•

Click Save & Continue.

An email is sent to the MOU signing
authority that you assigned during
enrollment. Your client will need to
electronically sign the MOU once the client
receives the email. The client has 24 hours to
view, sign or decline the MOU. If the client
accidentally declines the MOU or the link
expires, you can resend the request for the
client to sign the MOU.
For more information review the EVerify User Manual and the EVerify Employer Agents found in View
Essential Resources.
Manage Clients – Edit Client Information
The Clients page allows you to do the
following:
•
•
•
•
•
•
•

Display all client companies
Edit client company information
Reject Enrollment
Resend MOU Email
View MOU
Upload MOU signature page
Close Client Company

IMPORTANT:
• Before you can create and manage cases
in E-Verify, the MOU must be
electronically signed or manually
uploaded. The next screen provides
additional information.
• Instructions on how to navigate each
function is detailed in the E-Verify User
Manual for E-Verify Employer Agents
located in View Essential Resources.

Delete – covered under Manage Client –
Add New Client

Reports
On the home page, above the welcome
banner, Click Reports.
Select the report you want to create from
the options available.
A description of the report is provided on the
report screen.
For more information review please review
the E-Verify User Manual.

Congratulations! You have completed Lesson
5 of the General User Tutorial for EVerify Employer Agents. You should now be
able to:
•
•
•
•

Understand the role of general user in
support of your company's users
Recognize requirements to create a
password
Use your left navigation menu
Manage the information in clients and
company account information.