Phase 1A - E-Verify Federal Contractor (EV FC) Tutorial

EV FC Tutorial Lesson 1

Current

Update
Welcome to the E-Verify Tutorial
This tutorial is designed for General Users, E-Verify
employers of Federal Contractors that participate in EVerify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that was
required to start using E-Verify. This tutorial covers the
topics outlined below.
Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Image

Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports
{Review Lesson 5}

Lesson 1: Introduction
Introduction
E-Verify and Federal Contractor Background
E-Verify Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Responsibilities
E-Verify and Federal Contractor
Federal Contractor Requirements
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Welcome to Lesson 1 of the E-Verify General User
Tutorial for Federal Contractors. In this lesson, you will
learn about these E-Verify topics:
• E-Verify and Federal Contractor Background
• E-Verify Overview
• Privacy Statement and Guidelines
• Rules and Responsibilities
• Civil Rights and Civil Liberties
• E-Verify and Federal Contractors
• Federal Contractor Requirements
• Form I-9 and E-Verify
• Verification Process Overview
Learning Objectives
Upon completing this lesson, you should be able to:
•

Describe the background and overview of E-Verify
and the Federal Contractor E-Verify Rule

Carry out and comply with rules, responsibilities
and guidelines for protecting privacy and personal
information
• Recognize civil rights and civil liberties
• Identify federal contractor requirements
• Recognize Form I-9 procedures and how they relate
to E-Verify
• Recognize the verification process and case results
E-Verify and Federal Contractor Background
•

In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which
required the Department of Homeland Security (DHS)
and Social Security Administration (SSA) to develop an
employment confirmation process now known as EVerify.
The E-Verify Federal Acquisition Regulation (FAR) final
rule requires that as of September 8, 2009, federal
contractors with contracts containing the FAR E-Verify
clause must use E-Verify as a condition of their contract.
Click FAR E-Verify Clause: 48.C.F.R. 52.222-54 to learn
more.

E-Verify Overview
E-Verify is an internet-based system that electronically
confirms the identity and employment eligibility of
newly hired employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are
required to enroll in and use E-Verify as a condition of
federal contracting. Employers with employees in states
with legislation that requires participation in E-Verify,
for example, as a condition of business licensing, may
also be required to participate in E-Verify. In addition,
federal agencies, and legislative offices, as well as
employers subject to certain court orders, may be
required to participate in E-Verify.
How E-Verify Works
E-Verify works by electronically comparing the
information from an employee’s Form I-9, Employment
Eligibility Verification, with official government records
that E-Verify can access to verify the identity and
employment eligibility of each newly hired employee
and/or employee assigned to a covered federal
contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect
the privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for
the purposes outlined in the memorandum of
understanding (MOU).
E-Verify protects PII in accordance with a National
Archives and Records Administration (NARA) records
retention and disposal schedule (N 1-566-08-7) by
annually disposing of E-Verify records that are over 10
years old. This minimizes security and privacy risks
associated with U.S. government retention of PII.
Failure to properly protect employee information can
result in identity theft or fraud and can cause
considerable inconvenience, harm, or embarrassment
to the employees or employer affected.
Privacy Statement and Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle
information and create cases.
• Secure access to E-Verify.
Protect passwords used to access E-Verify and
ensure that unauthorized persons do not access EVerify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users
have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches

and Final Nonconfirmations are discussed in private
with the employee.
REMINDER
You must ensure that all PII is safeguarded.
Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth
in the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual, this tutorial and
other agency guidance.
The next screens outline the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
 Notify each job applicant of E-Verify participation by
clearly displaying the Notice of EVerify Participation and the Right to Work posters in
English and Spanish. You may also display the
posters in other languages provided by DHS.
 Complete Form I-9, Employment Eligibility
Verification, for each newly hired employee before
creating a case in E-Verify.











Obtain a Social Security number from each newly
hired employee on Form I-9.
Ensure that Form I-9 List B identity documents have
a photo.
Create a case for each newly hired employee within
three business days after the employee’s first day of
employment.
Enter the employee’s email address in E-Verify if it
was provided on Form I-9.
Download the Further Action Notice before
referring the case.
Provide each employee with notice of and the
opportunity to take action on a mismatch
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify
User Manual for Employers and the E-Verify
Supplemental Guide for Federal Contractors located in
View Essential Resources.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Rules and Responsibilities - Notice to Employees of EVerify Participation
You MUST notify ALL employees of your participation in
E-Verify
• Provide the following posters to your company
locations:
• Notice of E-Verify Participation; and
• Right to Work.
• Ensure all locations display the posters (in both
English and Spanish) in a prominent place that is
clearly visible to all current and prospective
employees, electronically or in hard copy.
• Replace the participation posters when updates are
provided by DHS to ensure employees, applicants,

and the public have the most recent and complete
information regarding E-Verify.
• E-Verify recommends providing a copy of these
posters with job application materials, either
electronically or in hard copy.
Rules and Responsibilities – E-Verify Employers Must
Not:
Employers participating in E-Verify MUST NOT:
• Use E-Verify to pre-screen an applicant for
employment.
• Specify or request which Form I-9 documentation
an employee must use, except to specify that any
Form I-9 List B document the employee chooses to
present must contain a photo.
• Use E-Verify to discriminate against any job
applicant or employee on the basis of their national
origin, citizenship, or immigration status.
• Create an E-Verify case for an employee who was
hired before the employer signed the E-Verify MOU,
except in certain instances such as employees of
federal contractors with the FAR E-Verify clause.
• Terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against
an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
• Share any user ID or password.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
It is important to protect the rights of employees. The
next screens discuss the following:
•
•
•
•

Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably
when using E-Verify.
You MUST:
• Create a case in E-Verify only AFTER the applicant
has accepted an offer of employment and Form I-9
is complete.
• Give notice to employees regarding your
participation in E-Verify and employee rights.
• Take steps to ensure the privacy of employees by
protecting their personal information and to secure
the password you use to access E-Verify.
• Discuss work eligibility issues with people directly
concerned with the information and limit these
conversations to the relevant case details.
• Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.
You must NOT:

•
•
•

Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
Use E-Verify to screen job applicants or to re-verify
employment eligibility.
Use E-Verify selectively to discriminate against
applicants or employees.

Protecting Civil Rights: The Department of Justice’s
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s antidiscrimination provision, found at 8 U.S.C. § 1324b,
requires employers to apply Form I-9 and E-Verify rules
consistently, regardless of an employee’s citizenship,
immigration status or national origin. The Immigrant
and Employee Rights Section (IER) of the U.S.
Department of Justice Civil Rights Division enforces this
law.
Employers that discriminate in their use of E-Verify
might violate this law.
For more information on how to avoid discrimination,
contact IER Employer Hotline at 800-255-8155 (TTY:
800-237-2515) or visit justice.gov/ier.
NO IMAGE

Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, age (40
or older), disability or genetic information.
Employers that discriminate in their use of E-Verify
may be in violatation this law.

For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or
visit eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to
Work posters so prospective employees and new hires
will see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
• Do not treat applicants or employees differently
based on their citizenship or immigration status, or
based on their appearance, language, accent, or
other national origin indicator.
• Do not ask an employee to show a specific
document to prove their citizenship or immigration
status for the Form I-9 process or for the E-Verify
process.
• Do not request additional or different documents
than are required to verify employment eligibility
and identity, reject reasonably genuine-looking
documents or specify certain documents over
others.
• Do not use E-Verify selectively or to prescreen
certain candidates based on employees’ or
applicants’ citizenship, immigration status, or
national origin.
• Do not, based on an employee’s citizenship status
or national origin, take adverse action against an
employee because of a mismatch or because their
case is pending with DHS or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment
with no civil or criminal liability as noted in
Responsibilities of the Employer, Article II, Section A
paragraph 13 of the MOU. The case can be treated as a
Final Nonconfirmation, and the employer should close
the case in E-Verify.
To avoid improper adverse actions, treat employees
that choose to take action to resolve a mismatch as
you would treat any other employee.
E-Verify and Federal Contractor Requirements
All E-Verify users are bound by the guidelines set forth
in the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers, EVerify Supplemental Guide for Federal Contractors, and
this tutorial.
Federal contractors with the FAR E-Verify clause have
specific guidelines for:
• Exemptions and exceptions
• Timeframes for enrollment and use
• Contractors Already Enrolled in E-Verify; and
• Subcontractors & others.
For detailed information on the guidelines and time
periods, click View Essential Resources and review the
E-Verify Supplemental Guide for Federal Contractors.

Federal Contractor Requirements – Form I-9 and EVerify
All federal contractors in the United States are required
to complete Form I-9, Employment Eligibility
Verification, no later than the third business day after
their employees start work for pay and keep a record of
Form I-9 on file. This requirement does NOT change for
federal contractors enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9, (M-274) which is also located in ‘View
Essential Resources.’
Federal Contractor Requirements – Verifying New
Employees Using Form I-9
Newly hired employees must complete Form I-9,
regardless of whether they are assigned to a federal
contract.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View Essential
Resources link on the navigation menu.
As a Federal Contractor, you also have additional
employment verification requirements for Form I-9 that
other employers do not have.

For detailed information, click ‘View Essential
Resources’ and review the Supplemental Guide for
Federal Contractors, 2.1 Verifying New Employees using
Form I-9.
Federal Contractor Requirements – Verifying Existing
Employees using Form I-9
Federal contractors must follow specific rules which
relate to Form I-9 and existing employees.
Employers must comply with Form I-9, procedures
found in the M-274 which is found in the View Essential
Resources link on the navigation menu.
To comply with the FAR rule, you must verify all new
hires and existing employees assigned to a covered
contract. You may also choose to verify your entire
workforce.
For detailed information, click View Essential Resources
and review the Supplemental Guide for Federal
Contractors, 2.2 Verify Existing Employee using Form I9.
Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 within three business days after the
employee’s first day of employment and keep a record
of Form I-9 on file. This requirement does NOT change
for employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.

NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in ‘View
Essential’ Resources.
Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1
of Form I-9 in its entirety. Providing a Social Security
number (SSN) on Form I-9 is usually voluntary but newly
hired employees of employers participating in EVerify are required to provide an SSN on Form I-9.
Therefore, all newly hired employees, including
seasonal, temporary, and rehires, MUST provide an
SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from the Social Security
Administration. This can delay the three-day
requirement to create a case in E-Verify. Employers
must note the reason for this delay on the
employee's Form I-9 during the verification process. You
must create a case in E-Verify as soon as the employee
has received their SSN from SSA.

Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, examine the
documents presented by the employee physically or
remotely per the alternative procedure authorized by
the Secretary of DHS to establish his or her identity and
employment authorization. An employer cannot specify
which document(s) their employee may present from
the List of Acceptable Documents. Follow this process
consistently, regardless of your employee’s citizenship,
immigration status, or national origin
Important: You may NOT specify which document(s)
from the Form I-9 List of Acceptable Documents that
the employee may choose to present. This tutorial uses
examples to explain some common document features;
however, you cannot ask employees to show any
specific type of document.
Form I-9 and E-Verify – Form I-9, Section 2 –
Documents
An employer may accept one document from List A,
which proves both identity and employment eligibility,
or a combination of documents from List B, which
proves identity, and List C, which proves employment
eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a
photo.

Verification Process Overview
The E-Verify employment eligibility confirmation
process begins with a completed Form I-9. The
information from Form I-9 is then entered into EVerify and a case result is provided.
Case results inform you of your employee's work
eligibility. Case results can be initial, interim, or final.
If you determine the information in the case is
incorrect, close the case and create a new case with
correct information.
Every case must be closed.
REMINDER: E-Verify makes employment eligibility
determinations by comparing the employee's Form I-9
information entered in E-Verify to official government
records that E-Verify can access.
Verification Process - Initial Verification Case Results
Overview
After Form I-9 information has been entered into EVerify, E-Verify promptly provides you an initial case
result. An initial case result is the first, and sometimes
final, case result provided by E-Verify.
An overview of the initial case results is listed in the
table below.
Initial Case Results
Overview
Employment
The employee's information
Authorized
matched with official
government records that EVerify can access. Case will
automatically close. No
action needed.

Tentative
Nonconfirmation
(Mismatch)
E-Verify Needs More
Time

Information does not initially
match official government
records that E-Verify access.
Additional action is required.
DHS could not immediately
verify the data and needs
more time. This case is
referred to DHS for further
action. No action is required
until further notice from EVerify.

Each case result is unique and may or may not require
additional action by you and/or the employee.
Additional information on initial case results and next
steps are addressed throughout this tutorial.
Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action
before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the
table below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match
official government records that
E-Verify can access. Additional
action is required.

E-Verify Needs
More Time

DHS could not immediately
verify the data and needs more
time. This case is referred to
DHS for further action. No
action is required until further
notice from E-Verify.

The employee has contacted
DHS or visited an SSA field
DHS and/or SSA
office, but more time is needed
Case in
to determine a final case result.
Continuance
No action is required until
further notice from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee.
Additional information on interim case results and next
steps are addressed throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the EVerify process.
An overview of the final case results is listed in the table
below.
Final Case
Results

Employment
Authorized

Overview
The employee's information
matched with official
government records that EVerify can access. Case will
automatically close. No action
needed.

E-Verify cannot verify an
employee's employment
DHS and/or SSA
eligibility after the employee
Final
has contacted DHS and/or
Nonconfirmation
visited an SSA field office. You
may close the case.
Close Case and
Resubmit

This case cannot continue
because the expiration date
entered for the employee's U.S.

passport, passport Card or
driver's license is incorrect.
Close the case in E-Verify and
create a new case.
Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout
this tutorial.
Summary
Congratulations! You have completed Lesson 1 of the EVerify General User Tutorial for Federal Contractors.
You should now be able to:
•
•
•
•
•
•
•

Describe the E-Verify and Federal Contractor
Background
Describe the E-Verify Overview
Carry out and comply with rules, responsibilities,
and guidelines for protecting privacy and personal
information
Recognize civil rights and civil liberties
Identify E-Verify and federal contractor
requirements
Recognize Form I-9 procedures and how they relate
to E-Verify
Recognize the verification process and case results

EV FC Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results

Initial Verification
Welcome to Lesson 2 of the E-Verify General User Tutorial for Federal
Contractors. In this lesson, you will learn about:
•
•
•

E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company, or entity listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• Employer User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password

•
•
Create an E-Verify Case

Change Security Questions
Log Out

The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created within three business days after the employee’s first day
of employment.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify homepage:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information or enter non-standard information. E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Click Continue;
• Choose the appropriate option for citizenship status;
• Click List A Document or List B & C Document when asked what
documents employer or authorized representative reviewed and
verified;
• Select document(s) types from drop-down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.
NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.

Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field. Alternatively, you may click Today, 1 Day Ago, or
2 Days Ago and the corresponding date automatically populates in the
Employee’s First Day of Employment field.
If the case is being created three or more days past the employee's first
day of employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The employee's first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field in EVerify is the date recorded in the certification portion of Section 2 from the
employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a new duplicate case alert, you must close all open duplicate
cases created for this employee before either this or another case can
proceed:
•
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.
Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved.

To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.
Delete OBE
•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
official government records that E-Verify can access.
The photo matching step happens automatically when an employee
presents a U.S. passport or passport card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
•

•
•

Yes, this photo matches - The photo on the employee's actual
document or copy of the document matches the photo displayed by EVerify. Clothing, hair style, facing direction and appearance on the card
should be identical to the photo displayed by E-Verify.
No, this photo does not match - The photo on the employee's actual
document or a copy does not match the photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should
be selected when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image
of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched
official government records that EVerify can access. Case will
automatically close. No action
needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that EVerify can access. Additional action is
required.
E-Verify Needs More Time DHS could not immediately verify the
data and needs more time. This case
is referred to DHS for further action.
No action is required until further
notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.
Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close a case to complete the E-Verify process.
An overview of the final case results is listed in the table below.

Final Case Results

Overview

Employment
Authorized

The employee's information matched with
official government records that E-Verify can
access. Case will automatically close. No
action needed.

DHS or SSA Final
Nonconfirmation

E-Verify cannot confirm an employee's
employment eligibility. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the
expiration date entered for the employee's
U.S. passport, passport card or driver's license
is incorrect. Close the case in E-Verify and
create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The Tentative Nonconfirmation (mismatch) process can be simple;
however, it requires action by you and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 days.
• Download the Further Action Notice before referring the case.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 days from
issuance of the mismatch to notify you whether they will take action to
resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify General User
Tutorial for Federal Contractors. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results.

EV FC Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results - Overview
DHS and SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
{Review Lesson 3}

Updated Image

Interim Case Results
Welcome to Lesson 3 of the E-Verify General User Tutorial. In this lesson,
you will learn about these E-Verify topics:
•
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmation (Mismatch)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case Results Overview
An interim case result requires additional action before E-Verify can
provide you with a final case result.
An overview of the interim case results is listed in the table below.
Interim Case Results
Overview
DHS and/or SSA Tentative
Information did not match
Nonconfirmation (Mismatch)
official government records that
E-Verify can access. Additional
action is required.

E-Verify Needs More Time

DHS cannot verify the data and
needs more time. This case is
referred to DHS for further
action. No action is required until
further notice from E-Verify.
DHS or SSA Case in Continuance
The employee has contacted DHS
or visited an SSA field office, but
more time is needed to
determine a final case result. No
action is required until further
notice from E-Verify.
Each case result is unique and may or may not require additional action
by you and/or the employee. Additional information on interim case
results and next steps are addressed throughout this tutorial.
DHS and/or SSA Mismatch
A Department of Homeland Security (DHS) and/or Social Security
Administration (SSA) mismatch means that the employee's information
does not match with official government records that E-Verify can access.
A mismatch does NOT necessarily mean that the employee is not
authorized to work in the United States.
The table below provides some possible reasons a mismatch may occur.
DHS
MISMATCH

•
•
•
•
•
•
•

SSA
MISMATCH

•

Name, A-number and/or I-94 number are incorrect
in DHS records
U.S. passport, passport card or information could
not be verified
ID photo document differs from the photo in DHS
records
Information was not updated in the employee's
DHS records
Citizenship or immigration status changed
Record contains another type of error
Information was not entered correctly by the
employer
Citizenship or immigration status was not updated
with SSA

•
•
•
•

Name change was not reported to SSA
Name, SSN or date of birth is incorrect in SSA
records
SSA record contains another type of error
Information was not entered correctly by the
employer

Mismatch – Process Overview
The mismatch process can be simple; however, it requires action by you
and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
•
•
•
•
•

•

•

Notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
Download the Further Action Notice before referring the case.
Give your employee a copy of the Further Action Notice.
Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
If the information is correct, tell your employee they have 10 federal
government working days from issuance of the mismatch to notify
you whether they will take action to resolve the mismatch.
If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.

The next screens walk you through the mismatch process in detail.

Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA mismatch, you will
begin the mismatch process. The next screens take you through the steps
listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean that the employee
is not authorized to work in the United States. You MUST provide the
employee the opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an employee because of the
mismatch, until the mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and provide the
Further Action Notice
The first step is to notify your employee of their mismatch result as soon
as possible within the 10 federal government working days.
To notify the employee, follow these steps:
•

•

From the case mismatch screen in your account, select a language to
print the Further Action Notice and click Download Further Action
Notice.
Review the Further Action Notice privately with the employee.

NOTE: A sample of the Further Action Notice is available in View Essential
Resources.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to take action to
resolve the mismatch or not take action to resolve the mismatch.
The employee chooses whether they will take action or not to resolve the
mismatch and acknowledges this decision on the Further Action Notice.
To confirm the employee's decision:
Have the employee indicate on the Further Action Notice whether
they will take action to resolve the mismatch.
• Ensure that you and the employee sign and date the English version
of the Further Action Notice.
• Give the employee a copy of the signed Further Action Notice in
English and attach the original to the employee's Form I-9.
• If the employee chooses to take action to resolve the mismatch, make
the appropriate selection on the case and click Continue.
• Download the Referral Date Confirmation and provide a copy to the
employee. The Referral Date Confirmation provides the date by which
the employee must call DHS and/or visit SSA. The employee should
bring the Further Action Notice when they visit an SSA field office.
• If your employee chooses not to take action to resolve the mismatch
or does not give you their decision by the end of the 10th federal
government working day after E-Verify issued the mismatch, then you
close the case and may terminate the employee.
Mismatch – Refer Employee or Close Case
•

•

Ask the employee if they will choose to take action to resolve the
error and correct the data mismatch or not and indicate their choice.
o The employee chooses to take action to resolve this case.
o The employee chooses not to take action to resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this E-Verify case.
The employee understands that action must be taken by
{date will auto populate}.
o The employee will not take action to resolve this case. The
employee understands that this cannot be undone and

o
•

choosing not to take action could result in termination of
employment.
The information entered was not correct. I am choosing to
close this case.

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, E-Verify will prompt
you to provide a copy of the employee's photo document. This is
discussed on the next slides.
E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to compare the
employee’s photo document with a photo displayed during creation of
the E-Verify case. This helps ensure that the document the employee
provided for Form I-9 matches official government records that E-Verify
can access.
The four List A documents that will trigger photo matching are:
•
•
•
•

E-Verify Photo Matching – Process

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

When the employee presents one of these documents, employers must
copy the front and back of the document (or in the case of a U.S.
passport, copy the passport ID page and the passport barcode page) and
retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by E-Verify to the photo
on the employee’s actual document or a copy of the employee’s
document and determine if the photos are reasonably identical. The
photos should be identical with only minor variations in shading and
detail based upon the age and wear of the employee’s document.
Do not compare the photo displayed by E-Verify to the actual employee.
Employers should have directly compared the photo on the document to

the employee during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides a summary.
E-Verify Photo Matching – Review Case

E-Verify Photo Matching – Review Case
You will be asked if the photo displayed in the E-Verify matches the photo
displayed on the employee’s document. You will check the appropriate
answer:
Yes, this photo matches - The photo on the employee's actual
document or copy of the document matches the photo displayed by
E-Verify. Clothing, hair style, facing direction and appearance on the
card should be identical to the photo displayed by E-Verify;
• No, this photo does not match - The photo on the employee's actual
document or copy of the document does not match the photo
displayed in E-Verify; or
• No photo displayed - No photo was displayed for the E-Verify user to
compare with the employee’s document provided. This option should
be selected when E-Verify either displays no photo or it displays an
image of something other than a photo of a person, such as an image
of a document.
E-Verify Photo Matching – Case Results
•

E-Verify Photo Matching – Review Case

•

For most documents presented, E-Verify requests an image of both
the front and back. If the document is a U.S. passport or passport
card, E-Verify will request an image of the Passport ID page and the
Passport Barcode page.

•

If you select No, this photo does not match or No photo displayed, EVerify prompts you to upload a photo of your employee’s document
and click Continue.

•

If you select Save & Exit, any uploaded documents will not be saved
and must be uploaded again.

Click Continue or SAVE & Exit.
Each case result requires different actions or steps to continue or close
the case. These actions are outlined in each case result section
throughout this manual.

Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Mismatch – Referred Employee
Once the employee has chosen to take action to resolve the case and you
indicate the employee will take action to resolve this E-Verify case, print
the Referral Date Confirmation and provide it to the employee.
The Referral Date Confirmation informs the employee that the case is
referred and provides the employee the date by which they must contact
DHS and/or visit an SSA field office.
IMPORTANT: The employee must present a copy of the signed Further
Action Notice to SSA if they choose to visit an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you and the employee during
the mismatch process.
YOUR ACTION
•
•
•
•
•
•
•
•

Notify your employee of their mismatch result as soon as possible
within the 10 federal government working days in private.
Confirm employee's choice to take action to resolve the case or not.
Instruct employee to sign and date Further Action Notice.
Keep original signed Further Action Notice on file with Form I-9.
If employee chooses to take action to resolve the case, refer
employee.
Print the Referral Date Confirmation and provide it to the
employee.
If prompted, attach, and upload a copy of employee's Form I-9
photo document (front and back) to E-Verify.
If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case and may terminate the
employee.

THE EMPLOYEE'S ACTION

Decide to take action or not to resolve their mismatch within 10
federal government working days of issuance and indicate decision
on Further Action Notice.
• Acknowledge receipt of mismatch by signing and dating the Further
Action Notice.
• Take next action based on decision to take action to resolve case or
not.
• If the employee decides to take action to resolve the mismatch,
contact DHS or visit an SSA field office with a copy of the Further
Action Notice within 8 federal government working days.
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is referred, you have
completed the mismatch process.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
You may NOT ask the employee for additional evidence or confirmation
that DHS and/or SSA resolved their case.
NOTE: You can search for the case from Cases menu or by selecting
Search Cases on the account home page.
Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an initial and interim
case result and does not require action by you.
DHS could not immediately confirm the data and needs more time. EVerify automatically sends this case to DHS for further action. No action is
required until further notice from E-Verify.
DHS usually responds within three federal government working days with
an updated case result through Case Alerts on your E-Verify user home
screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
E-Verify Case Result - DHS or SSA Case in Continuance
A DHS or SSA Case in Continuance means that the employee has
contacted DHS or visited an SSA field office, but more time is needed to
determine a final case result.
The reason DHS or SSA needs more time varies with each situation. EVerify provides a case result update through Case Alerts on your user
home screen.
Check E-Verify periodically for a change in case result. Your next step is
determined by the case result provided.
IMPORTANT: You may not terminate, suspend, delay training, withhold or
lower pay, or take any other adverse action against an employee because
of the mismatch or because the employee’s case is pending with DHS
and/or SSA, until the mismatch becomes a Final Nonconfirmation.

Summary
Congratulations! You have completed Lesson 3 of the E-Verify General
User Tutorial for Federal Contractors. You should now be able to:
•
•
•

•

Complete an DHS and/or SSA Tentative Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EV FC Lesson 4

Current

Update
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts

Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for Federal
Contractors.
In this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Image

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close every
case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.
Final Case Result - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches official
government records that E-Verify can access. It's that easy!
Your next step is to record the E-Verify Case Number on the employee's Form I-9
and/or print a copy of the case details and file them with the employee's Form I9.
E-Verify automatically closes cases that result in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot verify
an employee’s employment eligibility. If the employee chose to try to resolve a
mismatch, it can also mean that the employee did not contact DHS or visit SSA
field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result – Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date entered
for the employee’s U.S. Passport, Passport Card or driver’s license is incorrect.
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
confirm the employment eligibility of this employee once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text box
provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided.
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details, then either record the E-Verify Case Number to
retain with the employee's Form I-9 or click Print Information to print and
attach a copy of the case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be redirected
to view all your cases.
Case Alerts
Under the welcome banner are case alert boxes with important information
about your cases:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alert - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alert – Cases With Updates
The Cases With Updates case alerts provides quick access to all open cases that
have had a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alert – Cases With Expiring Authorization Docs
The Cases With Expiring Authorization Docs Case Alert is just a notification that
an employee's Employment Authorization Document (Form I-766) or
Arrival/Departure Record (Form I-94) is expiring and to remind you to reverify the
employee by updating Supplement B, Reverification and Rehire, of Form I-9. The
employee cannot be reverified in E-Verify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert. Also, even though you receive an alert, some
documents may be extended past their original expiration date and remain
unexpired. You can find guidance in the Handbook for Employers (M-274) and I-9
Central.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document (Form
I-766) or an Arrival/Departure Record (Form I-94).
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

New Slide

Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases that
were automatically closed after receiving an Employment Authorized result.
This is notification your case was closed. Be sure to record the case information
as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
You can also click Create New Case from this screen.
Summary
Congratulations! You have completed Lesson 4 of the E-Verify General User
Tutorial for Federal Contractors. You should now be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

EV FC Tutorial Lesson 5

Current

Update
Lesson 5: General User Account Administration
•
•
•
•
•
•

General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

E-Verify General User Account Administration
Welcome to Lesson 5 of the E-Verify General User Tutorial for
Federal Contractors. In this lesson, you will learn about:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Image

Learning Objectives
Upon completing this lesson, you should be able to:
Identify the role of program administrators in support of
general users
• Recognize requirements to create a password
• Use your navigation menu
Overview of User Roles
•

A user role determines the functions and permissions you have
when you log into E-Verify. There are two user roles:
•
•

General User
Program Administrator

General User
As a general user, it is important to know the following:
•
•
•

•

Your program administrator can assist you if you have been
locked out of E-Verify due to a password issue.
Cases created by you can also be managed by your
program administrator.
Your program administrator can add new users to be
general users or program administrators and can delete
user accounts when needed.
Only program administrators can update your company’s
or entity’s profile information.

NOTE: If you do not know who your program administrator is,
contact E-Verify Customer Support at 888-464-4218.

General - Create a Password
The first time you log in to E-Verify, you are prompted to
change your password.
Passwords are case-sensitive, different from the assigned user
ID, and have the password requirements below to create a new
password.
• At least 1 letter
• At least 1 number, not as the first or last character
• At least 1 special character from the following ! @ $ % * ( )
?:;{}+-~
• Does not contain an invalid special character
• Not identical to the User ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior
password.
Example: IL!keH2O
IMPORTANT:
• If you think your password has been compromised, you
must change your password immediately. To change your
password, access the user profile options from the dropdown menu under your username in the top right corner of
the account.

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet,
child, or fictional character, nor any employee ID number,
Social Security number, birth date, phone number or any
information that could be readily guessed about the
creator of the password
Contain any simple pattern of letters or numbers, such as
“qwerty” or “xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every EVerify user must have their own unique user ID and password.

General User – Password Help
If you try to log in with an incorrect password three
consecutive times, E-Verify will lock you out.
o If you are locked out, first try to change your
password using the link Forgot Password on the
user log in screen.
o If you are unable to change your password with
Forgot Password link, contact a program
administrator in your company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions
to reset your password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every 90
days.
• To comply with federal security guidelines, USCIS is
required to deactivate any user ID that has not been
accessed within the past 270 days. A deactivated user ID
will not affect the status of your E-Verify account.
Note:
Each user must have their own user ID and password to
access E-Verify and may not share their user ID or
password with others.
• You are responsible for any activity associated with your
user ID and password.
•

General User E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a welcome back
banner with your name and company, or entity listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed,
Cases with Updates, Cases with Expiring Authorization Docs
and Recently Auto-Closed Cases.
Directly below the case alert boxes are convenient quick links
in gray boxes, including Create New Case, Search Cases, View
Resources and Contact Us.
Below the quick links is the E-Verify News section that keeps
you up to date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links
found on your user home page.
Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
Link
Function
Home
• Employer User Home Page
Cases
• Search
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account
• Company Account
Options
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case Alerts Boxes are located below the welcome banner:
Link
Function
Case Alert
• The Case Alert boxes bring attention to
cases that need action or provide
important information regarding your
cases.
Cases to be
• Any case created in E-Verify and assigned
Closed
an E-Verify case number must eventually
be closed.
• The Cases to be Closed Case Alert
provides quick access to all cases that
need to be closed.
Cases with
• All open cases that have had a change in
Updates
case result.
• All cases must be closed. This case alert is
an easy way to manage these cases.
• Click Continue Case to take action.
Cases with
• This is simply a reminder; no action is
Expiring Doc
required in E-Verify.
• This alert will only appear if the
document the employee presented for
the original E-Verify case was either an
Employment Authorization Document
(Form I-766) or an Arrival/Departure
Record (Form I-94).
Recently
• Notification of the cases that were
Auto-Closed
automatically closed.
Cases
• This is notification your case was closed.
Be sure to record the E-Verify case
number as required on Form I-9 or print
the case details page and attach it to the
Form I-9.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case Alert
Boxes:

Quick Links
Create New Case
Search Cases
View Resources
Contact Us
E-Verify News
Reports

Function
• Create new E-Verify cases
• Search Cases
• Access E-Verify Resources
• Contact E-Verify
• Stay up to date with the latest EVerify News

On the home page, above the welcome banner, Click Reports.
Select the report you want to create from the options
available.
A description of the report is provided on the report screen.
For more information, please review the E-Verify User Manual.

Summary
Congratulations! You have completed Lesson 5 of the EVerify General User Tutorial for Federal Contractors. You
should now be able to:
• Understand the role of program administrator in support
of your company's or entity’s users
• Recognize requirements to create a password
• Use your left navigation menu
• Manage the information in Company Account