Phase 1A - E-Verify General User (EV GU) Tutorial

EV GU Lesson 1

Current

Updated Content
Welcome to the E-Verify Tutorial
This tutorial is designed for E-Verify General Users for
employers that participate in E-Verify.
In this section, you can review any of the completed
tutorial lessons or retake the knowledge test that was
required to start using E-Verify. This tutorial covers the
following topics:
Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information

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Initial Verification Results
{Review Lesson 2}
Lesson 3: Interim Case Results
Interim Case Results
Interim Case Results – Overview
DHS and/or SSA Tentative Nonconfirmations (Mismatches)
Review and update Employee Data
E-Verify Needs More Time
DHS and/or SSA Case in Continuance
{Review Lesson 3}
Lesson 4: Complete the Verification Process
Complete the Verification Process
Final Case Results
Close Case
Case Alerts
{Review Lesson 4}
Lesson 5: General User Account Administration
General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Reports
{Review Lesson 5}
Each user must successfully complete the online E-Verify
tutorial before they can create or manage cases.

Lesson 1: Introduction
Introduction
E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview
{Review Lesson 1}

Introduction
Welcome to Lesson 1 of the E-Verify General User Tutorial
for Employers. In this lesson, you will learn about:
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E-Verify Background and Overview
Privacy Statement and Guidelines
Rules and Responsibilities
Civil Rights and Civil Liberties
Form I-9 and E-Verify
Verification Process Overview

Learning Objectives
Upon completing this lesson, you should be able to:
Describe the background and overview of E-Verify
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information
• Recognize civil rights and civil liberties
• Recognize Form I-9 procedures and how they relate
to E-Verify
• Recognize the verification process and case results
E-Verify Background
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•

In 1996, Congress passed the Illegal Immigration Reform
and Immigrant Responsibility Act (IIRIRA), which required
the Department of Homeland Security (DHS) and Social
Security Administration (SSA) to develop an employment
eligibility confirmation process now known as E-Verify.

E-Verify Overview
E-Verify is an internet-based system that electronically
verifies the employment eligibility of newly hired
employees to work in the United States.
E-Verify is a voluntary program. Employers with federal
contracts or subcontracts that contain the Federal
Acquisition Regulation (FAR) E-Verify clause are required
to enroll in and use E-Verify as a condition of federal
contracting. Employers with employees in states with
legislation that requires participation in E-Verify, for
example, as a condition of business licensing, may also be
required to participate in E-Verify. In addition, federal
agencies, and legislative offices, as well as employers
subject to certain court orders, may be required to
participate in E-Verify.

How E-Verify Works
E-Verify works by electronically comparing the information
from an employee’s Form I-9, Employment Eligibility
Verification, with official government records that E-Verify
can access to verify the identity and employment eligibility
of each newly hired employee and/or employee assigned
to a covered federal contract.

Privacy Statement and Guidelines
E-Verify use requires the collection of personally
identifiable information (PII). Employers must protect the
privacy of employees who submit information to be
processed through E-Verify and ensure that all personal
information collected is safeguarded and used only for the
purposes outlined in the memorandum of understanding
(MOU).
E-Verify protects PII in accordance with a National Archives
and Records Administration (NARA) records retention and
disposal schedule (N 1-566-08-7) by annually disposing
of E-Verify records that are over 10 years old. This
minimizes security and privacy risks associated with U.S.
government retention of PII.

Failure to properly protect employee information can
result in identity theft or fraud and can cause considerable
inconvenience, harm, or embarrassment to the employees
or employer affected.
Privacy Statement and Guidelines
Privacy Guidelines Overview
• Allow only authorized users to use E-Verify.
Ensure that only authorized users handle information
and create cases.
• Secure access to E-Verify.
Protect passwords and ensure that unauthorized
persons do not access E-Verify.
• Protect and store employee information properly.
Ensure that employee information is stored in a safe
and secure location and that only authorized users
have access to this information.
• Discuss E-Verify results in private.
Ensure that all case results, including mismatches and
Final Nonconfirmations are discussed in private with
the employee.
REMINDER
You must ensure that all PII is safeguarded.

Rules and Responsibilities
All E-Verify users are bound by the guidelines set forth in
the E-Verify MOU and the rules and responsibilities
outlined in the E-Verify User Manual for Employers and
this tutorial, and other agency guidance.
The next screens outline the specific rules and
responsibilities required of everyone that uses E-Verify.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Rules and Responsibilities – E-Verify Employers Must
Employers participating in E-Verify MUST:
Follow E-Verify procedures for each employee for
whom an E-Verify case is created.
 Notify each job applicant of E-Verify participation by
clearly displaying the Notice of E-Verify Participation
and the Right to Work posters in English and Spanish.
You may also display the posters in other languages
provided by DHS.
 Complete Form I-9, Employment Eligibility Verification,
for each newly hired employee before creating a case
in E-Verify.
 Obtain a Social Security number from each newly hired
employee on Form I-9.


Obtain a Social Security number from each newly hired employee on
Form I-9. Listed on #11

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Not terminate the employee during the E-Verify verification process
because he or she receives a TNC. Listed on #13

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Ensure that Form I-9 List B identity documents have a
photo.
Create a case for each newly hired employee within
three business days after the employee’s first day of
employment.
Enter the employee’s email address in E-Verify if it was
provided on Form I-9.
Download the Further Action Notice and provide it to
the employee before referring the case.
Provide each employee with notice of and the
opportunity to take action on a mismatch.
Ensure that all PII is safeguarded.

IMPORTANT: For more information, review the E-Verify
User Manual located in View Essential Resources.
NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.
Rules and Responsibilities - Notice to Employees of EVerify Participation
You MUST notify ALL employees of your participation in EVerify:
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Provide the following posters to your company
locations:
• Department of Homeland Security (DHS)
Notice of E-Verify Participation; and
• Department of Justice (DOJ) Right to Work.
Ensure all locations display the posters (in both English
and Spanish) in a prominent place that is clearly visible
to all current and prospective employees,
electronically or in hard copy.
Replace the participation posters when updates are
provided by DHS to ensure employees, applicants, and
the public to have the most recent and complete
information regarding E-Verify.

•

E-Verify recommends providing a copy of these
posters with job application materials, either
electronically or in hard copy.

Rules and Responsibilities - E-Verify Employers Must Not:
Employers participating in E-Verify MUST NOT:
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Use E-Verify to pre-screen an applicant for
employment.
Specify or request which Form I-9 documentation an
employee must use, except to specify that any Form I9 List B document the employee chooses to present
must contain a photo.
Use E-Verify to discriminate against any job applicant
or employee on the basis of their national origin,
citizenship, or immigration status.
Create an E-Verify case for an employee who was hired
before the employer signed the E-Verify MOU, except
in certain instances, such as employees of federal
contractors with the FAR E-Verify clause.
Terminate, suspend, delay training, withhold or lower
pay, or take any other adverse action against an
employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
Share any user ID or password.

NOTE: Additional information on each rule and
responsibility is provided throughout this tutorial.

Civil Rights and Civil Liberties
It is important to protect the rights of employees. The next
screens discuss the following:
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Employee Protection
Responsibility to Avoid Discrimination
Deter Discrimination in Your Workplace
Adverse Actions

Civil Rights and Civil Liberties - Employee Protection
It is your responsibility to treat employees equitably when
using E-Verify. You MUST:
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Create a case in E-Verify only AFTER the applicant has
accepted an offer of employment and Form I-9 is
complete.
Give notice to employees regarding your participation
in E-Verify and employee rights.
Take steps to ensure the privacy of employees by
protecting their personal information and to secure
the password you use to access E-Verify.
Discuss employment eligibility issues with people
directly concerned with the information and limit
these conversations to the relevant case details.

•

Ensure employees who receive a mismatch are
provided with the printed Further Action Notice.

You must NOT:
• Create a case in E-Verify before a job offer has been
accepted and Form I-9 is complete. This is
considered pre-screening.
• Use E-Verify to screen job applicants or to re-verify
employment eligibility.
• Use E-Verify selectively to discriminate against
applicants or employees.
Protecting Civil Rights: The Department of Justice’s (DOJ)
Immigrant and Employee Rights Section (IER)
The Immigration and Nationality Act’s anti-discrimination
provision, found at 8 U.S.C. § 1324b, requires employers to
apply Form I-9 and E-Verify rules consistently, regardless
of an employee’s citizenship, immigration status or
national origin. The Immigrant and Employee Rights
Section (IER) of the U.S. Department of Justice Civil Rights
Division enforces this law.
Employers that discriminate in their use of E-Verify might
violate this law.
For more information on how to avoid discrimination,
contact IER’s Employer Hotline at 800-255-8155 (TTY: 800237-2515) or visit justice.gov/ier.
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Civil Rights and Civil Liberties – U.S. Equal Employment
Opportunity Commission (EEOC)
You may not discriminate against employees because of
race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, age (40 or
older), disability or genetic information.

Employers that discriminate in their use of E-Verify may
be in violation this law.
For more information on how to avoid discrimination,
contact EEOC at 800-669-4000 (TTY: 844-234-5122) or visit
eeoc.gov.
Civil Rights and Civil Liberties - Deter Unlawful
Discrimination in Your Workplace
Display the DHS E-Verify Participation and DOJ Right to
Work posters so prospective employees and new hires will
see them.
In addition, make sure you comply with federal antidiscrimination requirements. For example:
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Do not treat applicants or employees differently based
on their citizenship or immigration status, or based on
their appearance, language, accent, or other national
origin indicator.
Do not ask an employee to show a specific document
to prove their citizenship or immigration status for the
Form I-9 process or for the E-Verify process.
Do not request additional or different documents than
are required to confirm employment eligibility and
identity, reject reasonably genuine-looking documents
or specify certain documents over others.
Do not use E-Verify selectively or to prescreen certain
candidates based on employees’ or applicants’
citizenship, immigration status, or national origin.
Do not take adverse action against an employee
because of a mismatch or because their case is
pending with DHS and/or SSA.

Civil Rights and Civil Liberties – Adverse Actions
Employers must not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
If the employee chooses not to take action on the
mismatch, the employer may terminate employment with
no civil or criminal liability as noted in Responsibilities of
the Employer, Article II, Section A paragraph 13 of the
MOU. The case can be treated as a Final Nonconfirmation,
and the employer should close the case in E-Verify.
To avoid improper adverse actions, treat employees that
choose to contest a mismatch result as you would treat
any other employee.

Form I-9 and E-Verify
All employers in the United States are required to
complete Form I-9 within three business days after their
employee’s first day of employment and keep a record
of Form I-9 on file. This requirement does NOT change for
employers enrolled in E-Verify.
Employers enrolled in E-Verify have chosen to take the
additional step of electronically confirming that their
employees' Form I-9 information matches official
government records that E-Verify can access, thereby
helping ensure a legal workforce.
NOTE: To view or download Form I-9, click Form I-9. For
more information on Form I-9 procedures, review
the Handbook for Employers: Guidance for Completing
Form I-9 (M-274) which is also located in View Essential
Resources.
Form I-9 and E-Verify – Form I-9, Section 1 – Overview
Newly hired employees must complete Section 1 of Form I9 in its entirety. Providing a Social Security number (SSN)
on Form I-9 is usually voluntary but newly hired employees
of employers participating in E-Verify are required to
provide an SSN on Form I-9. Therefore, all newly hired
employees, including seasonal, temporary, and rehires,
MUST provide an SSN.
IMPORTANT: If an employee does NOT provide an SSN,
they must obtain one from SSA. This can delay the threeday requirement to create a case in E-Verify. Employers
must note the reason for this delay on the
employee's Form I-9 during the verification process. You
must create a case in E-Verify as soon as the employee has
received their SSN from SSA.

Form I-9 and E-Verify – Form I-9, Section 2 – Overview
Employers must complete Section 2 of Form I-9 in its
entirety. To complete Section 2, examine the documents
presented by the employee physically or remotely per the
alternative procedure authorized by the Secretary of DHS
to establish their identity and employment authorization.
An employer cannot specify which document(s) their
employee may present from the List of Acceptable
Documents. Follow this process consistently, regardless of
your employee’s citizenship, immigration status, or
national origin.
IMPORTANT: You may NOT specify which
document(s) from the Form I-9 List of Acceptable
Documents an employee may choose to present. This
tutorial uses examples to explain some common document
features; however, you cannot ask employees to show any
specific type of document.

Form I-9 and E-Verify – Form I-9, Section 2 – Documents
An employer may accept one document from List A, which
proves both identity and employment eligibility, or a
combination of documents from List B, which proves
identity, and List C, which proves employment eligibility.
IMPORTANT: Any List B document(s) presented to an
employer participating in E-Verify MUST contain a photo.

Verification Process Overview
The E-Verify employment eligibility verification process
begins with a completed Form I-9. The information from
Form I-9 is then entered into E-Verify and a case result is
provided.
Case results inform you of your employee's employment
eligibility. Case results can be initial, interim, or final.
If you determine the information in the case is incorrect,
close the case and create a new case with correct
information.
Every case must be closed.
REMINDER: E-Verify confirms employment eligibility by
comparing the employee's Form I-9 information entered
in E-Verify to official government records that E-Verify can
access.

Verification Process - Initial Verification Case Results
Overview
After you enter Form I-9 information into E-Verify and
submit the information to create the case, E-Verify
promptly provides you an initial case result. An initial case
result is the first, and sometimes final, case result provided
by E-Verify.
An overview of the initial case results is listed in the table
below.
Initial Case
Overview
Results
Employment
The employee's information matched
Authorized
with official government records the
E-Verify can access. Case will
automatically close. No action
needed.
Tentative
Information does not initially match
Nonconfirmation official government records that E(Mismatch)
Verify can access. Additional action is
required.
E-Verify Needs
DHS could not immediately verify the
More Time
data and needs more time. This case
is referred to DHS for further
verification. No action is required
until further notice from E-Verify.
Each case result is unique and additional action may be
required by you and/or the employee. Additional
information on initial case results and next steps are
addressed throughout this tutorial.

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action before EVerify can provide you with a final case result.
An overview of the interim case results is listed in the table
below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match official
government records that E-Verify
can access. Additional action is
required.

E-Verify Needs
More Time

DHS could not immediately verify
the data and needs more time. This
case is referred to DHS for further
action. No action is required until
further notice from E-Verify.

The employee has contacted DHS
or visited an SSA field office, but
DHS or SSA Case more time is needed to determine
in Continuance a final case result. No action is
required until further notice
from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be
closed. You must close every case to complete the E-Verify
process.

An overview of the final case results is listed in the table
below.
Final Case
Results
Employment
Authorized

Overview
The employee's information
matched official government
records that E-Verify can access.
Case will automatically close. No
action needed.

E-Verify cannot confirm an
employee's employment eligibility
DHS or SSA Final
after the employee has contacted
Nonconfirmation
DHS or visited an SSA field office.
You may close the case.

Close Case and
Resubmit

This case cannot continue because
the expiration date entered for
the employee's U.S. passport,
passport Card or driver's license is
incorrect. Close the case in EVerify and create a new case.

Each case result is unique and may or may not require
additional action by you. Additional information on final
case results and next steps are addressed throughout this
tutorial.

Summary
Congratulations! You have completed Lesson 1 of the EVerify General User Tutorial for Employers. You should
now be able to:
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Describe the background and overview of E-Verify;
Carry out and comply with rules, responsibilities, and
guidelines for protecting privacy and personal
information;
Recognize civil rights and civil liberties;
Recognize Form I-9 procedures and how they relate
to E-Verify;
Recognize the verification process and case results.

EV GU Tutorial Lesson 2

Current

Update
Lesson 2: Initial Verification
Initial Verification
E-Verify Home Page
Enter Form I-9 Information
Initial Verification Results
Initial Verification
Welcome to Lesson 2 of the E-Verify General User Tutorial. In this lesson,
you will learn about:
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E-Verify Home Page
Entering Form I-9 Information
Initial Verification Results

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Learning Objectives
Upon completing this lesson, you should be able to:
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Recognize the E-Verify home page
Use Form I-9 information to create a case in E-Verify
Recognize initial case results

E-Verify Home Page
Each time you log in to E-Verify you will see a welcome back banner with
your name and company listed.
Under the welcome banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray
boxes, including Create New Case, Search Cases, View Resources and
Contact Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
Navigation buttons above the banner include:
MENU
FUNCTIONS
Home
• General User Home Page
Cases
• Create New Case
• Search Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• User Profile
• Change Password

•
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Create an E-Verify Case

Change Security Questions
Log Out

The earliest you may create a case in E-Verify is after the employee accepts
an offer of employment and Form I-9 is complete. After the Form I-9 is
complete, your next step is to create a case in E-Verify. An E-Verify case
must be created within three business days after the employee’s first day
of employment.
You can find the employee’s first day of employment in Section 2 of Form I9. The employee’s first day of employment is circled below.

If the employee’s first day of employment changes after you have created
the case in E-Verify, no additional action is required in E-Verify as you
cannot change that date once you’ve created the case. You must, however,
make a correction to the date recorded in the certification block of Section
2 of the employee’s Form I-9 if the employee’s first day of employment
changes. Annotate the correction with your initials and the date you made
the correction.
Review the Handbook for Employers: Instructions for Completing Form I-9
(M-274) or I-9 Central for more information.
NOTE: Employees hired on or before Nov. 6, 1986, are not subject to Form
I-9 and, therefore, should not have a case created in E-Verify based on this
employment.

Getting Started
To create a case in E-Verify, use the information from the employee’s Form
I-9 and enter it into E-Verify.
From the E-Verify home page:
Click Cases above the banner and select Create New Case; or
Click Create New Case quick link, in gray box below the case alerts.
IMPORTANT: No case can be deleted after it has been created. If a case is
created in error, simply close the case. All draft cases will be automatically
closed after 180 days.
Enter Form I-9 Information
Enter the employee’s information from Section 1 of Form I-9. If you do not
enter required information, or enter non-standard information, E-Verify
generates a field error message and you must enter the required
information to continue with the case.
In the Enter Form I-9 Information screen:
• Complete the Employee Information and Attestation section;
• If the employee provided an email address on Form I-9, you must enter
it into E-Verify. E-Verify may send the employee email notifications
with information about their E-Verify case;
• Click Continue;
• Chose the appropriate option for citizenship or immigration status;
Click List A Document or List B & C Document when asked what
documents the employer or authorized representative reviewed and
verified;
• Select document(s) types from drop-down list;
• Enter Document Number (if applicable);
• Enter Expiration Date (if applicable); and
• Click Continue.

NOTE: Additional information is available in the form of helper text. To
access this information, simply click any helper text symbol
.
Enter Form I-9 Information – Additional Case Details
Under the Additional Case Details section, type the employee’s first day of
employment as recorded in Section 2 of Form I-9 into the Employee’s First
Day of Employment field in the Hire Date field in E-Verify. Alternatively,
you may click Today, 1 Day Ago, or 2 Days Ago and the corresponding date
automatically populates in the Employee’s First Day of Employment field.
If the case is being created three or more days past the employee's first
day of employment, you must provide a reason for the delay. Select the
appropriate reason from the drop-down menu or if Other is selected, EVerify requires you to type the reason in the Reason for Delay text box and
click Continue.
REMINDER: The employee’s first day of employment is the date the
employee begins working in exchange for wages or other remuneration.
That date should be entered as the employee's first day of employment
date from the certification block in Section 2 on Form I-9. The E-Verify case
may be created before the employee begins work for pay as long as the
employee has accepted an offer of employment and Form I-9 is complete.
In these situations, the date you should enter in the hire date field
in E-Verify is the date recorded in the certification block of Section 2 from
the employee's Form I-9.
Enter Form I-9 Information – Duplicate Case Alert
After you enter the employee's Form I-9 information and click Continue,
the next screen may alert you that the case information you entered
matches another case created by you or another E-Verify user of this
employer. A duplicate case alert can occur for several reasons. It does not
necessarily mean that your case should be closed.
If you receive a duplicate case alert, you must close all open duplicate
cases created for this employee before this or another case can proceed:
•
•

Select Review and Manage Duplicate Cases to see a list of all duplicate
cases (open and closed).
To close an individual case, click Close Case.

Select Cancel if you wish to completely discontinue with this case that
you have started. Nothing will be saved.
• To continue with a previously created open duplicate case, click
Continue Case.
• If you decide to continue processing a duplicate case listed in this alert,
you must select a reason for continuing a duplicate case.
Enter Form I-9 Information – Review Case
•

In some cases, after you enter the employee's Form I-9 information and
click Continue, the Review Case screen asks you to check the employee's
information before E-Verify provides an initial case result.
To complete this step, you must ensure that the information you entered
in E-Verify matches the employee's Form I-9.
You can change information before receiving case results by clicking
Edit Case Details;
• After this information is verified or corrected, click Submit Case;
• If you need more time, click Save and Exit; or
• If you think you have made an error or no longer need to continue with
a case, click Close Case and the case will automatically close without
being submitted.
Delete - OBE
•

Enter Form I-9 Information – E-Verify Photo Matching
In some cases, E-Verify prompts you to compare the photo on an
employee's Form I-9 photo document with a photo displayed on the EVerify screen. This helps you ensure that the document provided matches
government official records that E-Verify can access.
The photo matching step happens automatically when an employee
presents a U.S. passport or passport card, Permanent Resident Card (Form
I-551, also known as a Green Card), or an Employment Authorization
Document (Form I-766) for Form I-9 completion.

Enter Form I-9 Information – E-Verify Photo Matching Overview
Matching photos is easy – simply compare the photo shown in E-Verify to
the photo on the employee's Form I-9 photo document, NOT to the
employee. The two photos should be identical.
Determine if the photos appear reasonably identical, account for minor
variances in shading and detail, then select:
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•
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Yes, the photo matches - The photo on the employee's actual
document or copy of the document matches the photo displayed
by E-Verify. Clothing, hair style, facing direction and appearance on
the card should be identical to the photo displayed by E-Verify;
No, this photo does not match - The photo on the employee's
actual document or copy of the document does not match the
photo displayed in E-Verify; or
No photo displayed - No photo was displayed for the E-Verify user
to compare with the employee’s document provided. This option
should be selected when E-Verify either displays no photo or it
displays an image of something other than a photo of a person,
such as an image of a document.

Then, click Continue to Case Results.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo Matching for more
information.
Verification Process - Initial Verification Case Results Overview
After you enter Form I-9 information into E-Verify and submit the
information to create the case, E-Verify promptly provides you an initial
case result. An initial case result is the first, and sometimes final, case
result provided by E-Verify.
An overview of the initial case results is listed in the table below.
Initial Case Results
Overview
Employment Authorized
The employee's information matched with
official government records that E-Verify
can access. Case will automatically close.
No action needed.
Tentative Nonconfirmation Information does not initially match
(Mismatch)
official government records that E-Verify
can access. Additional action is required.
E-Verify Needs More Time DHS cannot verify the data and needs
more time. This case is referred to DHS for
further verification. No action is required
until further notice from E-Verify.
Each case result is unique and may or may not require additional action by
you and/or the employee. Additional information on initial case results and
next steps are addressed throughout this tutorial.

Verification Process – Final Case Results Overview
A final case result means that the case is ready to be closed. You must
close every case to complete the E-Verify process.
An overview of the final case results is listed in the table below.
Final Case Results

Overview

Employment
Authorized

The employee's information matched with official
government records that E-Verify can access. Case
will automatically close. No action needed.

DHS and/or SSA
Final
Nonconfirmation

E-Verify cannot confirm an employee's employment
eligibility after the employee has contacted DHS
and/or visited a SSA field office. You may close the
case.

Close Case and
Resubmit

This case cannot continue because the expiration
date entered for the employee's U.S. passport,
passport card or driver's license is incorrect. Close
the case in E-Verify and create a new case.

Each case result is unique and may or may not require additional action by
you. Additional information on final case results and next steps are
addressed throughout this tutorial.
DELETE OBE

Tentative Nonconfirmation (Mismatch) – Process Overview
The mismatch process can be simple; however, it requires action by you
and the employee.
Employers must complete the following steps in E-Verify within 10 federal
government working days after issuance of the mismatch result:
• Notify your employee of their mismatch result as soon as possible
within the 10 federal government working days.
• Download the Further Action Notice before referring the case.
• Give your employee a copy of the Further Action Notice.
• Review the Further Action Notice with your employee in private and
have them confirm whether the information listed is correct.
• If the information is incorrect, select the statement indicating the
information was not correct and close the case. After the case is
closed, create a new case for your employee with the correct
information.
• If the information is correct, tell your employee they have 10 federal
government working days from issuance of the mismatch to notify you
whether they will take action to resolve the mismatch.
• Refer the case if your employee tells you they will take action to
resolve the mismatch and refer the case to DHS and/or SSA.
• If your employee does not give you their decision by the end of the
10th federal government working day after E-Verify issued the
mismatch, then you close the case.
Review the E-Verify User Manual, 3.3 Tentative Nonconfirmation
(Mismatch) for more information.
Delete – now covered on Verification Process - Initial Verification Case
Results Overview slide

Summary
Congratulations! You have completed Lesson 2 of the E-Verify General User
Tutorial for employers. You should now be able to:
•
•
•

Recognize the E-Verify home page
Use Form I-9 information to create an employment eligibility case in EVerify
Recognize initial case results

EV GU Lesson 3

Current

Updated Content
Lesson 3: Interim Case Results
Interim Case Results – Overview
DHS and/or SSA Tentative Nonconfirmations
(Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching Overview
{Review Lesson 3}
Interim Case Results
Welcome to Lesson 3 of the E-Verify General User
Tutorial. In this lesson, you will learn about these EVerify topics:
•
•
•
•
•

Interim Case Results
DHS and/or SSA Tentative Nonconfirmations
(Mismatches)
E-Verify Needs More Time
DHS or SSA Case in Continuance
Photo Matching

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

•

Complete a DHS and/or SSA Tentative
Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

Verification Process – Interim Verification Case Results
Overview
An interim case result requires additional action
before E-Verify can provide you with a final case result.
An overview of the interim case results is listed in the
table below.
Interim Case
Results

Overview

DHS and/or SSA
Tentative
Nonconfirmation
(Mismatch)

Information did not match
official government records that
E-Verify can access. Additional
action is required.

E-Verify Needs
More Time

DHS could not immediately verify
the data and needs more time.
This case is referred to DHS for
further action. No action is
required until further notice
from E-Verify.

The employee has contacted DHS
DHS or SSA Case or visited a SSA field office, but
in Continuance more time is needed to
determine a final case result. No

action is required until further
notice from E-Verify.
Each case result is unique and may or may not require
additional action by you and/or the employee. Additional
information on interim case results and next steps are
addressed throughout this tutorial.
DHS and/or SSA Mismatch
A DHS and/or SSA mismatch means that the employee's
information does not match with official government
records that E-Verify can access.
A mismatch does NOT necessarily mean that the
employee is not authorized to work in the United States.
The table below provides possible reasons a mismatch
may occur.
DHS
MISMATCH

•

•

•
•
•
•
•

SSA
MISMATCH

•

Name, A-number and/or I-94
number are incorrect in DHS
records
U.S. passport, passport card or
driver's license information
could not be verified
ID photo document differs from
the photo in DHS records
Information was not updated in
the employee's DHS records
Citizenship or immigration
status changed
Record contains another type of
error
Information was not entered
correctly by the employer
Citizenship or immigration
status was not updated with
SSA

Name change was not reported
to SSA
• Name, SSN or date of birth is
incorrect in SSA records
• SSA record contains another
type of error
• Information was not entered
correctly by the employer
Mismatch – Process Overview
•

The mismatch process can be simple; however, it
requires action by you and the employee.
Employers must complete the following steps in EVerify within 10 federal government working days after
issuance of the mismatch result:
• Notify your employee of their mismatch result as
soon as possible within the 10 federal government
working days.
• Download the Further Action Notice before referring
the case.
• Give your employee a copy of the Further Action
Notice.
• Review the Further Action Notice with your
employee in private and have them confirm whether
the information listed is correct.
• If the information is incorrect, select the statement
indicating the information was not correct and close
the case. After the case is closed, create a new case
for your employee with the correct information.
• If the information is correct, tell your employee they
have 10 federal government working days from
issuance of the mismatch to notify you whether they
will take action to resolve the mismatch.
• Refer the case if your employee tells you they will
take action to resolve the mismatch.
• If your employee does not give you their decision by
the end of the 10th federal government working day
after E-Verify issued the mismatch, then you close
the case.

The next screens walk you through the mismatch process
in detail.
Mismatch - Begin Mismatch Process
If E-Verify provides a case result of DHS and/or SSA
mismatch, you will begin the mismatch process. The next
screens take you through the steps listed below:
•
•
•
•

Notify Employee of Mismatch
Confirm Employee Decision
Refer Employee or Close Case
Check for Case Status Updates

IMPORTANT: A mismatch does NOT necessarily mean
that the employee is not authorized to work in the
United States. You MUST provide the employee the
opportunity to take action to resolve the mismatch.
Employers may not terminate, suspend, delay training,
withhold or lower pay, or take any other adverse action
against an employee because of the mismatch, until the
mismatch becomes a Final Nonconfirmation.
Mismatch - Notify the Employee of the Mismatch and
provide the Further Action Notice
The first step is to notify your employee of their
mismatch result as soon as possible within the 10 federal
government working days.
To notify the employee, follow these steps:
• From the case mismatch screen in your account,
select a language to print the Further Action Notice
and Click Download Further Action Notice.
• Review the Further Action Notice privately with the
employee.
NOTE: A sample of the Further Action Notice is available
in View Essential Resources.

Mismatch – Confirm Employee Decision
The next step is to confirm the employee's decision to
take action to resolve the mismatch or not take action to
resolve the mismatch.
The employee chooses whether to take action or not to
resolve the mismatch and acknowledges this decision on
the Further Action Notice.
To confirm the employee's decision:
•

•
•
•

•

•

Have the employee indicate on the Further Action
Notice whether they will take action to resolve the
mismatch.
Ensure that you and the employee sign and date the
English version of the Further Action Notice.
Give the employee a copy of the signed Further
Action Notice in English and attach the original to the
employee's Form I-9.
If the employee chooses to take action to resolve the
mismatch, make the appropriate selection on the
case and click Continue.
Download the Referral Date Confirmation and
provide a copy to the employee. The Referral Date
Confirmation provides the date by which the
employee must call DHS and/or visit SSA. The
employee should bring the Further Action Notice
when they visit an SSA field office.
If your employee chooses not to take action to
resolve the mismatch or does not give you their
decision by the end of the 10th federal government
working day after E-Verify issued the mismatch, then
you close the case and may terminate the employee.

Mismatch – Refer Employee or Close Case
•

Ask the employee if they will choose to take action
to resolve the mismatch or not and indicate their
choice.
o The employee chooses to take action to
resolve this case.
o The employee chooses not to take action to
resolve this case.

•

Indicate the employee’s decision below:
o The employee will take action to resolve this
E-Verify case. The employee understands
that action must be taken by {date will autopopulate}.
o The employee will not take action to resolve
this case. The employee understands that
this cannot be undone and choosing not to
take action could result in termination of
employment.
o The information entered was not correct. I
am choosing to close this case.

•

Click Continue or Save & Exit.

IMPORTANT: In some cases, when you refer the case, EVerify will prompt you to provide a copy of the
employee's photo document. This is discussed on the
next slides.

E-Verify Photo Matching Overview
E-Verify photo matching will prompt the E-Verify user to
compare the employee’s photo document with a photo
displayed during creation of the E-Verify case. This helps
ensure that the document the employee provided for
Form I-9 matches official government records that EVerify can access.
The four List A documents that will trigger photo
matching are:
•
•
•
•

E-Verify Photo Matching – Process

U.S. passport;
U.S. passport card;
Permanent Resident Card (Form I-551); and
Employment Authorization Document (Form I-766).

When the employee presents one of these documents,
employers must copy the front and back of the
document (or in the case of a U.S. passport, copy the
passport ID page and the passport barcode page) and
retain the copies with Form I-9.
E-Verify Photo Matching – Process
To match photos, compare the photo displayed by EVerify to the photo on the employee’s actual document,
or a copy of the employee’s document, and determine if
the photos are reasonably identical. The photos should
be identical with only minor variations in shading and
detail based upon the age and wear of the employee’s
document and the quality of your computer monitor.

E-Verify Photo Matching – Review Case

Do not compare the photo displayed by E-Verify to the
actual employee. Employers should have directly
compared the photo on the document to the employee
during Form I-9 completion and prior to creating the EVerify case. Photo Matching - Process Overview provides
a summary.
E-Verify Photo Matching – Review Case

You will be asked if the photo displayed in E-Verify
matches the photo displayed on the employee’s
document. You will check the appropriate answer:
•

•

•

E-Verify Photo Matching – Case Results

Yes, this photo matches - The photo on the
employee's actual document or copy the
document matches the photo displayed by E-Verify.
Clothing, hair style, facing direction and appearance
on the card should be identical to the photo
displayed by E-Verify;
No, this photo does not match - The photo on the
employee's actual document or copy of the
document does not match the photo displayed in EVerify; or
No photo displayed - No photo was displayed for the
E-Verify user to compare with the employee’s
document provided. This option should be selected
when E-Verify either displays no photo or it displays
an image of something other than a photo of a
person, such as an image of a document.

E-Verify Photo Matching – Case Results
•

•

•

For most documents presented, E-Verify requests an
image of both the front and back. If the document is
a U.S. passport or passport card, E-Verify will request
an image of the Passport ID page and the Passport
Barcode page.
If you select No, this photo does not match or No
photo displayed, E-Verify prompts you to upload a
photo of your employee’s document and
click Continue.
If you select Save & Exit, any uploaded documents
will not be saved and must be uploaded again.

Click Continue or Save & Exit.

Each case result requires different actions or steps to
continue or close the case. These actions are outlined in
each case result section throughout this manual.
Review the E-Verify User Manual, 2.2.2 E-Verify Photo
Matching for more information.
Mismatch – Referred Employee
Once the employee has chosen to take action to resolve
the case and you indicate the employee will take action
to resolve this E-Verify case, print the Referral Date
Confirmation and provide it to the employee.
The Referral Date Confirmation informs the employee
that the case is referred and provides the employee the
date by which they must contact DHS and/or visit an SSA
field office.
IMPORTANT: The employee must present a copy of the
signed Further Action Notice to SSA if they choose to visit
an SSA field office.
Mismatch Process Summary
Below is a summary of actions required of you and the
employee during the mismatch process.
YOUR ACTION
•

•
•
•
•

Notify your employee of their mismatch result as
soon as possible within the 10 federal government
working days in private
Confirm employee's choice to take action to
resolve the case or not
Instruct employee to sign and date Further Action
Notice
Keep original signed Further Action Notice on file
with Form I-9
If employee chooses to take action to resolve the
case, refer employee

•
•

•

Print the Referral Date Confirmation and provide it
to the employee
If prompted, attach and upload a copy of
employee's Form I-9 photo document (front and
back) to E-Verify
If your employee does not give you their decision
by the end of the 10th federal government working
day after E-Verify issued the mismatch, then you
close the case and may terminate the employee.

THE EMPLOYEE'S ACTION
Decide to take action or not to resolve their
mismatch within 10 federal government working
days of issuance and indicate decision on the
Further Action Notice.
• Acknowledge receipt of mismatch by signing and
dating the Further Action Notice.
• Take next action based on decision to take action to
resolve case or not.
• If the employee decides to take action to resolve
the mismatch, contact DHS and/or visit an SSA field
office with a copy of the Further Action Notice
within 8 federal government working days
Mismatch - Check for Case Status Updates
•

Once you inform the employee that the case is referred,
you have completed the mismatch process.
Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.
You may NOT ask the employee for additional evidence
or confirmation that DHS and/or SSA resolved their case.
NOTE: You can search for the case from Cases menu or
by selecting Search Cases on the account home page.

Delete OBE

E-Verify Case Result - E-Verify Needs More Time
A case result of E-Verify Needs More Time is both an
initial and interim case result and does not require action
by you.
DHS could not immediately verify the data and needs
more time. E-Verify automatically sends this case to DHS
for further action. No action is required until further
notice from E-Verify.
DHS usually responds within three federal government
working days with an updated case result through Case
Alerts on your E-Verify user home screen.
Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.
E-Verify Case Result - DHS or SSA Case in Continuance
A DHS or SSA Case in Continuance means that the
employee has contacted DHS or visited an SSA field
office, but more time is needed to determine a final case
result.
The reason DHS or SSA needs more time varies with each
situation. E-Verify provides a case result update through
Case Alerts on your user home screen.
Check E-Verify periodically for a change in case result.
Your next step is determined by the case result provided.

IMPORTANT: You may not terminate, suspend, delay
training, withhold or lower pay, or take any other
adverse action against an employee because of the
mismatch or because the employee’s case is pending
with DHS and/or SSA, until the mismatch becomes a
Final Nonconfirmation.
Summary
Congratulations! You have completed Lesson 3 of the EVerify General User Tutorial for employers. You should
now be able to:
•
•
•

•

Complete an DHS and/or SSA Tentative
Nonconfirmation (Mismatch)
Recognize interim case results
Describe E-Verify interim case results:
o E-Verify Needs More Time; and
o DHS or SSA Case in Continuance
Complete Photo Matching Process

EV GU Lesson 4

Current

Updated Content
Lesson 4: Complete the Verification Process
• Complete the Verification Process
• Final Case Results
• Close Case
• Case Alerts
Complete the Verification Process
Welcome to Lesson 4 of the E-Verify General User Tutorial for Employers. In
this lesson, you will learn about:
•
•
•

Final Case Results
Close Case
Case Alerts

Updated Images

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Recognize final case results
Complete the verification process
Identify each case alert

Final Case Results
A final case result means that the case is ready to be closed. You must close
every case to complete the E-Verify process.
Final case results include:
•
•
•

Employment Authorized
DHS and/or SSA Final Nonconfirmation
Close Case and Resubmit

The next screens discuss each case result in detail.
Final Case Results - Employment Authorized
Employment Authorized is the most common initial case result; it is also a final
case result. It means that the employee's information matches official
government records that E-Verify can access. It's that easy!
Your next step is to record the E-Verify case number on the employee's Form I9 and/or print a copy of the case details and file them with the employee's
Form I-9.
E-Verify automatically closes cases resulting in Employment Authorized.
Lesson 4 discusses the steps required to close a case.

Final Case Result – DHS or SSA Final Nonconfirmation
A DHS or SSA Final Nonconfirmation case result means that E-Verify cannot
verify an employee’s employment eligibility. If the employee chose to try to
resolve a mismatch, it can also mean that the employee did not contact DHS or
visit SSA field office within 8 federal government working days.
You may terminate employment based on a case result of DHS or SSA Final
Nonconfirmation.
The next step is to close the case in E-Verify. After you close the case, you have
completed the verification process.
REMINDER: You may not ask the employee for additional evidence or
confirmation that DHS or SSA resolved their case.
Delete OBE

Final Case Result - Close Case and Resubmit
A case result of Close Case and Resubmit means that the expiration date
entered for the employee’s U.S. Passport, Passport Card or driver’s license is
incorrect.
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.

Close Case
Closing a case is the last step in the E-Verify process. To close a case, first click
Close Case and then follow the steps listed below:
• Select the statement indicating whether or not you will continue to employ
this individual.
• If you select the option indicating you will continue to employee this
individual, you must provide the reason why. Type the reason in the text
box provided.
• If you select the option indicating that neither of the above applies and you
are closing this case for a different reason, you must select the reason you
are closing the case.
• If Other is selected as the reason, you must type the reason in the text box
provided
• After you’ve typed a reason, click Close Case.
• E-Verify displays an alert indicating the case was successfully closed.
• Click View/Print Case Details and either record the E-Verify case number
on the employee's Form I-9 or click Print Information to print and attach a
copy of the case details to the Form I-9.
• Click Create New Case to create a new case or click Continue to be
redirected to view all your cases.
Delete OBE

Final Case Result - Close Case and Resubmit
A new case must be created for this employee. To do this, close the case and
create a new case for this employee.
This does not mean that the employee is not authorized to work. E-Verify will
verify the employment eligibility of this employee once you create a new case.

Case Alerts
Case alert boxes with important information about your cases appear under
the welcome banner:
•
•
•
•

Cases to be Closed
Cases with Updates
Cases with Expiring Authorization Docs
Recently Auto-Closed Cases

To view the updates, click the blue box in each case alert.
The next screen discusses each case alert in detail.

Case Alerts - Cases to be Closed
Any case created in E-Verify and assigned an E-Verify case number must be
closed.
The Cases to be Closed case alert provides quick access to all cases that need to
be closed.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Case Alerts – Cases With Updates
The Cases with Updates case alerts provides quick access to all open cases that
have a change in case result.
All interim cases must be closed. This case alert is an easy way to manage these
cases.
Each case status is highlighted and you can click Continue Case button to
resume.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.
Case Alerts – Cases With Expiring Authorization Docs
This case alert is a notification that an employee's Employment Authorization
Document (Form I-766) or Arrival/Departure Record (Form I-94) is expiring and
to remind you to reverify the employee by updating Supplement B,
Reverification and Rehire, of Form I-9. The employee cannot be reverified in EVerify.
This is simply a reminder; no action is required in E-Verify. You can dismiss each
alert by selecting Dismiss Alert. Also, even though you receive an alert, some
documents may be extended past their original expiration date and remain
unexpired. You can find guidance in the Handbook for Employers (M-274) and
I-9 Central.
This alert will only appear if the document the employee presented for the
original E-Verify case was either an Employment Authorization Document
(Form I-766) or an Arrival/Departure Record (Form I-94).

Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page.
New Slide

You can also click Create New Case from this screen.
Case Alert - Recently Auto–Closed Cases
The Recently Auto-Closed Cases case alert provides quick access to all cases
that were automatically closed after receiving an Employment Authorized
result. This is notification your case was closed. Be sure to record the case
information as required on Form I-9 or print the case details page.
Features of this screen include:
• Search: Employee Name, Case Number, Alien Number, Social Security
Number, Driver’s License Number, I-94 Number or Passport Number
• Click Show Filters to filter by Case Status, Submission Date (From) and
Submission date (To)
• Sort by: Case Number, Case Status, Last Name or First Day of Employment
• Option to view up to 50 cases per page
You can also click Create New Case from this screen.

Summary
Congratulations! You have completed Lesson 4 of the E-Verify General User
Tutorial for employers. You should now be able to:
•
•
•

Recognize Final case results
Complete the verification process
Identify each case alert

EV GU Lesson 5

Current

Updated Content
Lesson 5: General User Account Administration
•
•
•
•
•
•

General User Account Administration
Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Updated Images

E-Verify General User Account Administrator
Welcome to Lesson 5 of the E-Verify General User Tutorial for Employers.
In this lesson, you will learn about the E-Verify topics listed below:
•
•
•
•
•

Overview of User Roles
Create a Password
Navigation Menu
Manage Company
Reports

Learning Objectives
Upon completing this lesson, you should be able to:
•
•
•

Identify the role of program administrators in support of general users
Recognize requirements to create a password
Use your navigation menu

Overview of User Roles
A user role determines the functions and permissions you have when you
log into E-Verify. There are two user roles:
•
•

General User
Program Administrator

General User
You are registered as a general user. It is important to know the following:
•
•
•
•

Your program administrator can assist you if you have been locked out
of E-Verify due to a password issue.
Cases created by you can also be managed by your program
administrator.
Your program administrator can add new users to be general users or
program administrators and can delete user accounts when needed.
Only program administrators can update your company’s or entity’s
profile information.

NOTE: If you do not know who your program administrator is, contact EVerify Customer Support at 888-464-4218.
General User - Create a Password
The first time you log in to E-Verify, you are prompted to change your
password.
Passwords are case-sensitive, different from the assigned user ID, and
meet these requirements:
• At least one letter
• At least one number, not as the first or last character
• At least one special character from the following ! @ $ % * ( ) ? : ; { } + ~
• Does not contain an invalid special character
• Not identical to the user ID
• Password length between 8 and 14 characters
• No more than two consecutive characters from the prior password.
Example: IL!keH2O
IMPORTANT: If you think your password has been compromised, you must
change your password immediately. To change your password, access the
user profile options from the drop-down menu under your username in the
top right corner of the account.

General User – Password Hints
Password should not:
•
•

•
•

Contain any dictionary word
Contain any proper noun or the name of any person, pet, child, or
fictional character, nor any Employee ID number, Social Security
number, birth date, phone number or any information that could be
readily guessed about the creator of the password
Contain any simple pattern of letters or numbers, such as “qwerty” or
“xyz123”
Contain any word, noun or name spelled backwards.

IMPORTANT: You should NEVER share your password. Every E-Verify user
must have their own unique user ID and password.

General User – Password Help
If you try to log in with an incorrect password three consecutive times,
E-Verify will lock you out.
o If you are locked out, first try to change your password using
the link Forgot Password on the user log in screen
o If you are unable to change your password with Forgot
Password link, contact a program administrator in your
company.
• Each user must create password challenge questions.
o You will need to correctly answer these questions to reset your
password if you ever forget it.
Important:
• E-Verify will prompt you to change your password every 90 days.
• To comply with federal security guidelines, USCIS is required to lock
any user ID that has not been accessed within the past 270 days. A
locked user ID will not affect your E-Verify enrollment or the data in
your E-Verify account.
•

Note:
Each user must have their own User ID and password to access E-Verify
and may not share their User ID or password with others.
• You are responsible for any activity associated with your User ID and
password.
•

General User E-Verify Home Page - Navigation Menu
Each time you log in to E-Verify you will see a Welcome Back banner with
your name and company, or entity listed.
Under the Welcome Banner are case alert boxes with important
information about your cases, including Cases to be Closed, Cases with
Updates, Cases with Expiring Authorization Docs and Recently Auto-Closed
Cases.
Directly below the case alert boxes are convenient quick links in gray boxes
that include: Create New Case, Search Cases, View Resources and Contact
Us.
Below the quick links is the E-Verify News section that keeps you up to
date on the latest and greatest with E-Verify.
The next slides will help you become familiar with the links found on your
user home page.
General User Navigation Menu – Links Above the Welcome Banner
The links above the welcome banner include:
MENU
FUNCTIONS
Home
• General User Home Page
Cases
• Search Cases
• Create New Cases
Reports
• Run Reports
Resources
• View Essential Resources
• Take Tutorial
• View User Manual
• E-Verify News
• Contact Us
Account Options
• Company Account
• User Account
• Log Out

Navigation Menu – Case Alert Boxes
Case alerts boxes are located below the welcome banner:
Link
Function
Case Alert
• The case alert boxes bring attention to cases that
need action or provide important information
regarding your cases.
Cases to be
• Any case created in E-Verify and assigned an EClosed
Verify case number must be closed.
• The Cases to be Closed case alert provides quick
access to all cases that need to be closed.
Cases with
• All open cases that have had a change in case
Updates
result.
• All cases must eventually be closed. This case
alert is an easy way to manage these cases.
• Click Continue Case to take action.
Cases with
• This is simply a reminder; no action is required
Expiring Doc
in E-Verify.
• This alert will only appear if the document the
employee presented for the original E-Verify case
was either an Employment Authorization
Document (Form I-766) or an Arrival/Departure
Record (Form I-94).
Recently
• Notification of the cases that were automatically
Auto-Closed
closed after receiving an Employment Authorized
Cases
result.
• This is notification your case was closed. Be sure
to record the E-Verify case number as required
on Form I-9 or print the case details page and
attach it to the Form I-9.
Navigation Menu – Quick Links and E-Verify News
Quick Links and E-Verify News are located below the Case Alert Boxes:
Quick Links
Create New Case

Function
• Create new E-Verify cases

Search Cases

•

Search Cases

View Resources

•

Access E-Verify Resources

Contact Us

•

Contact E-Verify

E-Verify News

•

Stay up to date with the latest E-Verify News

Reports
On the home page, above the welcome banner, click Reports.
Select the report you want to create from the options available.
A description of the report is provided on the report screen.
For more information review please review the E-Verify User Manual.

Summary
Congratulations! You have completed Lesson 5 of the E-Verify General User
Tutorial for Employers. You should now be able to:
•
•
•
•

Understand the role of program administrator in support of your
company's or entity’s users
Recognize requirements to create a password
Use your left navigation menu
Manage the information in Company Account