60 Day FR Notice

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Federal Register / Vol. 85, No. 147 / Thursday, July 30, 2020 / Notices

Correction
In the Federal Register of July 20,
2020, in FR Doc. 2020–15592 on page
43877 (85 FR 43877) in the third
column, correct ICR number referenced
to read:
ETA is also seeking public comment
on a proposal to revise the form to allow
employers seeking to employ
professional athletes or coaches, as well
as those claiming National Interest
Waivers (NIW), to use the proposed
form and discontinue the collection of
this information on the Forms ETA–
750A, Application for Alien
Employment Certification—Offer of
Employment, and/or ETA–750B,
Application for Alien Employment
Certification—Statement of
Qualifications of Alien (OMB Control
Number 1205–0015).
John Pallasch,
Assistant Secretary for Employment and
Training.
[FR Doc. 2020–16537 Filed 7–29–20; 8:45 am]
BILLING CODE 4510–FP–P

DEPARTMENT OF LABOR
Occupational Safety and Health
Administration
[OMB Control No. 1218–0NEW; Docket No.
OSHA–2020–0007]

Information Collection; Improving
Customer Experience (OMB Circular
A–11, Section 280 Implementation)
Occupational Safety and Health
Administration (OSHA), Labor.
ACTION: Notice; request for public
comment.
AGENCY:

The Occupational Safety and
Health Administration (OSHA) on
behalf of the Department of Labor (DOL)
as part of its continuing effort to reduce
paperwork and respondent burden, is
announcing an opportunity for public
comment on a new proposed collection
of information by the Agency. Under the
Paperwork Reduction Act of 1995
(PRA), Federal Agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, and to allow 60 days for
public comment in response to the
notice. This notice solicits comments on
new collection proposed by the Agency.
DATES: Submit comments on or before:
September 28, 2020.
ADDRESSES: Submit comments
identified by Information Collection
1218–0NEW, Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation), by any of
the following methods:

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SUMMARY:

VerDate Sep<11>2014

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• Federal eRulemaking portal:
https://www.regulations.gov. Follow the
instructions for submitting comments.
Comments submitted electronically,
including attachments to https://
www.regulations.gov, will be posted to
the docket unchanged.
• Facsimile: If your comments,
including attachments, are not longer
than 10 pages, you may fax them to the
OSHA Docket Office at (202) 693–1648.
• Mail: Mail, hand delivery, express
mail, messenger, or courier service:
When using these methods, you must
submit a copy of your comments and
attachments to the OSHA Docket Office,
Docket No. OSHA–2020–XXXX,
Occupational Safety and Health
Administration, U.S. Department of
Labor, Room N–3653, 200 Constitution
Avenue NW, Washington, DC 20210.
Deliveries (hand, express mail,
messenger, and courier service) are
accepted during the Docket Office’s
normal business hours, 10:00 a.m. to
3:00 p.m., ET.
Instructions: Please submit comments
only and cite Information Collection
1218–0NEW, Improving Customer
Experience (OMB Circular A–11,
Section 280 Implementation), in all
correspondence related to this
collection. To confirm receipt of your
comment(s), please check
regulations.gov, approximately two-tothree business days after submission to
verify posting (except allow 30 days for
posting of comments submitted by
mail).
FOR FURTHER INFORMATION CONTACT:

Seleda Perryman, Directorate of
Standards and Guidance, OSHA, U.S.
Department of Labor, telephone (202)
693–2222.
SUPPLEMENTARY INFORMATION:
A. Purpose
Under the PRA, (44 U.S.C. 3501–
3520) Federal Agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
‘‘Collection of information’’ is defined
in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes Agency requests
or requirements that members of the
public submit reports, keep records, or
provide information to a third party.
Section 3506(c)(2)(A) of the PRA
requires Federal Agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, OSHA is
publishing notice of the proposed

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collection of information set forth in
this document.
Whether seeking a loan, Social
Security benefits, veteran’s benefits, or
other services provided by the Federal
Government, individuals and businesses
expect Government customer services to
be efficient and intuitive, just like
services from leading private-sector
organizations. Yet the 2016 American
Consumer Satisfaction Index and the
2017 Forrester Federal Customer
Experience Index show that, on average,
Government services lag nine
percentage points behind the private
sector.
A modern, streamlined and
responsive customer experience means:
Raising government-wide customer
experience to the average of the private
sector service industry; developing
indicators for high-impact Federal
programs to monitor progress towards
excellent customer experience and
mature digital services; and providing
the structure (including increasing
transparency) and resources to ensure
customer experience is a focal point for
agency leadership. To support this,
OMB Circular A–11 Section 280
established government-wide standards
for mature customer experience
organizations in government and
measurement. To enable Federal
programs to deliver the experience
taxpayers deserve, they must undertake
three general categories of activities:
conduct ongoing customer research,
gather and share customer feedback, and
test services and digital products.
These data collection efforts may be
either qualitative or quantitative in
nature or may consist of mixed
methods. Additionally, data may be
collected via a variety of means,
including but not limited to electronic
or social media, direct or indirect
observation (i.e., in person, video and
audio collections), interviews,
questionnaires, surveys, and focus
groups. OSHA will limit its inquiries to
data collections that solicit strictly
voluntary opinions or responses. Steps
will be taken to ensure anonymity of
respondents in each activity covered by
this request.
The results of the data collected will
be used to improve the delivery of
Federal services and programs. It will
include the creation of personas,
customer journey maps, and reports and
summaries of customer feedback data
and user insights. It will also provide
government-wide data on customer
experience that can be displayed on
performance.gov to help build
transparency and accountability of
Federal programs to the customers they
serve.

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Federal Register / Vol. 85, No. 147 / Thursday, July 30, 2020 / Notices
Method of Collection: OSHA will
collect this information by electronic
means when possible, as well as by
mail, fax, telephone, technical
discussions, and in-person interviews.
OSHA may also utilize observational
techniques to collect this information.
Data:
Form Number(s): None.
Type of Review: New.
B. Annual Reporting Burden

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C. Public Comments
OSHA invites comments on: (a)
Whether the proposed collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information will have practical utility;
(b) the accuracy of the agency’s estimate
of the burden (including hours and cost)
of the proposed collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology.
Comments submitted in response to this
notice will be summarized and/or
included in the request for OMB
approval of this information collection;
they also will become a matter of public
record.

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[FR Doc. 2020–16478 Filed 7–29–20; 8:45 am]
BILLING CODE 4510–26–P

DEPARTMENT OF LABOR
Occupational Safety and Health
Administration
[Docket No. OSHA–2011–0029]

Affected Public: Collections will be
targeted to the solicitation of opinions
from respondents who have experience
with the program or may have
experience with the program in the near
future. For the purposes of this request,
‘‘customers’’ are individuals,
businesses, and organizations that
interact with a Federal Government
agency or program, either directly or via
a Federal contractor. This could include
individuals or households; businesses
or other for-profit organizations; not-forprofit institutions; State, local or tribal
governments; Federal government; and
Universities.
Estimated Number of Respondents:
2,001,550.
Estimated Time per Response: Varied,
dependent upon the data collection
method used. The possible response
time to complete a questionnaire or
survey may be 3 minutes or up to 1.5
hours to participate in an interview.
Estimated Total Annual Burden
Hours: 101,125.
Estimated Total Annual Cost to
Public: $0.

VerDate Sep<11>2014

Dated: July 24, 2020.
Loren Sweatt,
Principal Deputy Assistant Secretary of Labor
for Occupational Safety and Health.

Underground Construction Standard;
Extension of the Office of Management
and Budget’s (OMB) Approval of
Information Collection (Paperwork)
Requirements
Occupational Safety and Health
Administration (OSHA), Labor.
ACTION: Request for public comments.
AGENCY:

OSHA is soliciting public
comments concerning the proposal to
extend the Office of Management and
Budget’s (OMB’s) approval of the
information collection requirements
specified in the standard on
Underground Construction.
DATES: Comments must be submitted
(postmarked, sent, or received) by
September 28, 2020.
ADDRESSES:
Electronically: You may submit
comments and attachments
electronically at www.regulations.gov,
the Federal eRulemaking Portal. Follow
the instructions online for submitting
comments.
Facsimile: If your comments,
including attachments, are not longer
than 10 pages, you may fax them to the
OSHA Docket Office at (202) 693–1648.
Mail, hand delivery, express mail,
messenger, or courier service: When
using these methods, you must submit
a copy of your comments and
attachments to the OSHA Docket Office,
Docket No. OSHA–2011–0029,
Occupational Safety and Health
Administration, U.S. Department of
Labor, Room N–3653, 200 Constitution
Avenue NW, Washington, DC 20210.
Deliveries (hand, express mail,
messenger, and courier service) are
accepted during the Docket Office’s
normal business hours, 10:00 a.m. to
3:00 p.m., ET.
Instructions: All submissions must
include the agency name and OSHA
docket number (Docket No. OSHA
2011–0029) for the Information
Collection Request (ICR). All comments,
including any personal information you
provide, such as social security numbers
and date of birth, are placed in the
public docket without change, and may
SUMMARY:

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45929

be made available online at http://
www.regulations.gov. For further
information on submitting comments,
see the ‘‘Public Participation’’ heading
in the section of this notice titled
SUPPLEMENTARY INFORMATION.
Docket: To read or download
comments or other material in the
docket, go to www.regulations.gov or the
OSHA Docket Office at the above
address. All documents in the docket
(including this Federal Register notice)
are listed in the www.regulations.gov
index; however, some information (e.g.,
copyrighted material) is not publicly
available to read or download from the
website. All submissions, including
copyrighted material, are available for
inspection and copying at the OSHA
Docket Office. You may also contact
Theda Kenney at the below phone
number to obtain a copy of the ICR.
FOR FURTHER INFORMATION CONTACT:
Theda Kenney or Seleda Perryman,
Directorate of Standards and Guidance,
OSHA, U.S. Department of Labor,
telephone (202) 693–2222.
SUPPLEMENTARY INFORMATION:
I. Background
The Department of Labor, as part of
the continuing effort to reduce
paperwork and respondent (i.e.,
employer) burden, conducts a
preclearance consultation program to
provide the public with an opportunity
to comment on proposed, and
continuing information collection
requirements in accordance with the
Paperwork Reduction Act of 1995 (PRA)
(44 U.S.C. 3506(c)(2)(A)). This program
ensures that information is in the
desired format, reporting burden (time
and costs) is minimal, collection
instruments are clearly understood, and
OSHA’s estimate of the information
collection burden is accurate. The
Occupational Safety and Health Act of
1970 (the OSH Act) (29 U.S.C. 651 et
seq.) authorizes information collection
by employers as necessary or
appropriate for enforcement of the OSH
Act, or for developing information
regarding the causes and prevention of
occupational injuries, illnesses and
accidents (29 U.S.C. 657). The OSH Act
also requires OSHA obtain such
information with minimum burden
upon employers, especially those
operating small businesses, and to
reduce to the maximum extent feasible
unnecessary duplication of efforts in
obtaining information (29 U.S.C. 657).
Seven paragraphs in the Underground
Construction Standard (‘‘the Standard’’),
29 CFR 1926.800, require employers to
post warning signs or notices during
underground construction; these

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