Form 1 DEEOIC Phone Survey

DEEOIC Script/Prompt Language – September 2021

Prior to connecting to a Resource Center Employee:

Your feedback is important to us. Please press 1 to complete a customer experience survey following this call.

Survey Introduction:

“Thank you for agreeing to take our survey! All questions are based on a 1-5 scale. 1 is strongly agree, 2 is agree, 3 is neutral, 4 is disagree, 5 is strongly disagree. Please do not respond on the basis of your satisfaction with the outcome of a claim, but rather the customer service you received today. The OMB control number for this collection is 1218-0276 and expires on June 30, 2024. According to the Paperwork Reduction Act of 1995, no person is required to respond to a collection of information unless such collection displays a valid OMB control number. Collection of this information is authorized by OMB. The obligation to respond to this collection is voluntary. We estimate it takes about 4 minutes to complete.

 Energy Program

1.    I am satisfied with the service I received from DEEOIC.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

2.   This interaction increased my trust in DEEOIC.

·       Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

3.    My need was addressed.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

4.    It was easy to get my questions answered or my needs met.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

5.    This call took a reasonable amount of time to complete.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

6.    I was treated fairly.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

7.   The representative was committed to solving my problem.

·        Strongly agree (1)

·        Agree (2)

·        Neutral (3)

·        Disagree (4)

·        Strongly disagree (5)

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