DEEOIC Script/Prompt Language – September 2021
Prior to connecting to a Resource Center Employee:
Your feedback is important to us. Please press 1 to complete a customer experience survey following this call.
Survey Introduction:
“Thank you for agreeing to take our survey! All questions are based on a 1-5 scale. 1 is strongly agree, 2 is agree, 3 is neutral, 4 is disagree, 5 is strongly disagree. Please do not respond on the basis of your satisfaction with the outcome of a claim, but rather the customer service you received today. The OMB control number for this collection is 1218-0276 and expires on June 30, 2024. According to the Paperwork Reduction Act of 1995, no person is required to respond to a collection of information unless such collection displays a valid OMB control number. Collection of this information is authorized by OMB. The obligation to respond to this collection is voluntary. We estimate it takes about 4 minutes to complete.
Energy Program
1. I am satisfied with the service I received from DEEOIC.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
2. This interaction increased my trust in DEEOIC.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
3. My need was addressed.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
4. It was easy to get my questions answered or my needs met.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
5. This call took a reasonable amount of time to complete.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
6. I was treated fairly.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
7. The representative was committed to solving my problem.
· Strongly agree (1)
· Agree (2)
· Neutral (3)
· Disagree (4)
· Strongly disagree (5)
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Spencer, Allison B - OWCP |
| File Modified | 0000-00-00 |
| File Created | 2023-09-11 |