Customer Feedback at Outreach Event for Division of Ener

U.S. Department of Labor

Office of Workers’ Compensation Programs
Division of Energy Employees Occupational Illness Compensation
200 Constitution Ave, NW, Room C-3321
Washington, D.C. 20210

CUSTOMER EXPERIENCE SURVEY
Your feedback is important to us. If you have experience with the DEEOIC program, please
answer the prompts below. Your responses will be used to improve our customers’
experiences and identify potential areas for improvement and/or training.
DEFINITIONS:
Pain Point:

An interaction or step in the process that caused a problem, frustration,
or resulted in a negative experience.

Bright Spot:

An interaction or step in the process that went smoothly, or resulted in a
positive experience.

Please describe pain points and bright spots related to: Filing a claim.

Please describe pain points and bright spots related to: The process leading to a
decision on your claim (After filing and before receiving a decision. Things like: working
with Claims Examiner, providing additional requested evidence, etc.).

OMB Control Number: 1225-0093

U.S. Department of Labor

Office of Workers’ Compensation Programs
Division of Energy Employees Occupational Illness Compensation
200 Constitution Ave, NW, Room C-3321
Washington, D.C. 20210

CUSTOMER EXPERIENCE SURVEY
Please describe pain points and bright spots related to: Receiving a decision
and what follows (After receiving a Final Decision. Examples: appeals, reopening, receiving
compensation).

What changes could DEEOIC make to improve the experience of future claimants?

The OMB control number for this collection is 1225-0093 and expires on 02/29/2024. According to the Paperwork Reduction Act of
1995, no person is required to respond to a collection of information unless such collection displays a valid OMB control number.
The obligation to respond to this collection is voluntary. We estimate it takes about 5 minutes to complete this collection of
information, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed,
and completing the collection of information. Please send comments regarding the burden estimate or any other aspect of this
collection of information to the U.S. Department of Labor, DEEOIC, 200 Constitution Ave., NW, Room C-3321, Washington, D.C. 20210
and reference OMB Control Number 1225-0093.
Note: Please do not return the completed form to this address.
OMB Control Number: 1225-0093