1225-0093 Supporting Statement - ETA - Job seeking and career advancement Customer Interviews

Request for Approval under the “Generic Clearance for Improving
Customer Experience: OMB Circular A-11, Section 280
Implementation”
(OMB Control Number: 1225-0093)

TITLE OF INFORMATION COLLECTION: Employee Training
Administration- Job seeking and career advancement Customer
Interviews
PURPOSE OF COLLECTION: To better understand the different
audiences that use career services such as American Job Centers
and websites like careeronestop.org, and make recommendations
for how the services DOL provides such as CareerOneStop can
better serve the needs of those audiences.
TYPE OF ACTIVITY: (Check one)
[X] Customer Research (Interview, Focus Groups)
[ ] Customer Feedback Survey
[ ] User Testing
ACTIVITY DETAILS
1. How will you collect the information? (Check all that apply)
[ ]
[X]
[X]
[ ]
[ ]

Web-based or other forms of Social Media
Telephone
In-person
Mail
Other, Explain

2. Who will you collect the information from?
We will collect the information from the following
individuals:
● Job seekers (who we will recruit through online
surveys as well as in-person intercepts at
American Job Centers)

● American job center employees (who we will
schedule interviews with through our client
contact)
● High school guidance counselors and college
career counselors (who we will recruit by
reaching out to schools)
To recruit a diverse group of participants, we will be going to
various AJCs across the country in various locale.
We will be working with National Employment Law Project to help
us reach people from different populations such as seniors,
returning citizens.
We will be working with Source America to reach workers with
disabilities.
3. How will you ask a respondent to provide this information?
We will gather information through synchronous video or phone
interviews with participants and in-person intercepts at
American Jobs Centers.

4. What will the activity look like?
The activity will be an interview, a conversation about the
participants’ experiences with job searching, researching
careers, changing careers, and/or looking for scholarships (all
activities that can be done on careeronestop.org). Participants
may also show researchers how they navigate the website and
think out loud as they try to accomplish their goals on the
site. These activities will be done synchronously online through
Zoom, as well as in-person at American Job Center locations.
5. Please provide your question list.
The full list of questions is in the attached moderator guide.

Please make sure that all instruments, instructions, and scripts
are submitted with the request.
6. When will the activity happen?

We plan to conduct these interviews during the month of
December 2022 and January 2023.

7. Is an incentive (e.g., money or reimbursement of expenses,
token of appreciation) provided to participants?
[ X ] Yes [ ] No
Participants will receive a $100 visa gift cards digitally or by
mail.
BURDEN HOURS

[MOU1]

Category of Respondent

No. of
Respondents

Participation
Time (hours)

Burden
Hours

Jobseeker with barriers to
employment

5

1

5

American Job Center customers

12

1

12

American Job Center employees

12

1

12

Other workforce professionals

2

1

2

Totals

31

1

31
hours

CERTIFICATION:
I certify the following to be true:
1. The collections are voluntary;
2. The collections are low-burden for respondents (based on
considerations of total burden hours or burden-hours per
respondent) and are low-cost for both the respondents and the
Federal Government;
3. The collections are non-controversial and do not raise
issues of concern to other Federal agencies;

4. Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may
have experience with the program in the near future;
5. Personally identifiable information (PII) is collected only
to the extent necessary and is not retained;
6. Information gathered is intended to be used for general
service improvement and program management purposes
7. Upon agreement between OMB and the agency aggregated data
may be released as part of A-11, Section 280 requirements only
on performance.gov. Summaries of customer research and user
testing activities may be included in public-facing customer
journey maps.
8. Additional release of data will be coordinated with OMB.
Name: Marisela Douglass
All instruments used to collect information must include:
OMB Control No. 1225-0093
Expiration Date: 02/29/2024