Information Collection

Exit Survey to facilitate feedback on online customer service tools

IC 271516 under ICR 202309-1601-001 · OMB 1601-0029.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1601-0029 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
FINALProposed Survey Questions for Customer Service Tools_USCIS UPDATED 8_02_24_ELC.docx	Other-Mock Up
ICR Template_A11 Section 280 Clearance 11 16 23_CustServTools.docx Submission Form for Exit Survey to facilitate feedback on online customer service tools	IC Document

IC Title:

Exit Survey to facilitate feedback on online customer service tools

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Mock Up					Yes	Yes	Fillable Fileable Signable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 180,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	180,000	180,000
Annual IC Time Burden (Hours)	9,000	9,000
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Submission Form for Exit Survey to facilitate feedback on online customer service tools		10/09/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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