Federal Student Aid User Experience Design Research Generic Clearance

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
FAFSA Processing Institutional Feedback Survey	Form and Instruction	New	Repair queued
OMB 83 C Form (Change Worksheet) 1845-0159 signed.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2023-10-05	Repair queued
FSA response to 60 day public comment received for 1845-0159.docx	Supplementary Document	Uploaded 2023-01-04	Repair queued
1845-0159 Paperwork Burden Statement 2022.docx	Supplementary Document	Uploaded 2022-10-17	Repair queued
1845-0159 Supporting Statement B FSA User Exp Design Research renewal2022.docx	Supporting Statement B	Uploaded 2022-10-17	Repair queued
1845-0159 Supporting Statement A FSA User Exp Design Research Gen IC renewal 2022 30D.docx	Supporting Statement A	Uploaded 2023-01-04	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
277055	Updated FAFSA Issue Intake Form for Beta Participants	Other-Survey	New
275676	FAFSA Processing Institutional Feedback Survey	Form and Instruction	New	N/A
275086	2025-26 FAFSA® Beta Interest Survey	Other-Survey	New
271006	FAFSA Beta Feedback Intake Form	Other-Survey	New
270775	Consolidated Digital & Customer Care Platform & Services Design Research Screener 2	Other-Screener Questions	New
265990	Digital & Customer Care Platform & Services Design Research Screener 2	Other-Screener	New
265018	Consolidated Digital & Customer Care Platform & Services Design Research Screener	Other-Screener Questions	New
262733	Digital & Customer Care Platform & Services Design Research Diary Study	Other-Questions	New
256473	Individual Affected Party	Other-Individual Affected Party	Removed

ICR Details

OMB Control No: 1845-0159	ICR Reference No: 202310-1845-001
Status: Historical Active	Previous ICR Reference No: 202210-1845-005
Agency/Subagency: ED/FSA	Agency Tracking No: ED-2022-SCC-0130
Title: Federal Student Aid User Experience Design Research Generic Clearance
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/06/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/05/2023
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2026	02/28/2026	02/28/2026
Responses	262,401	0	262,400
Time Burden (Hours)	74,976	0	74,975
Cost Burden (Dollars)	0	0	0

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Abstract: Federal Student Aid (FSA) seeks an extension of its OMB Fast Track Process (5-day) generic clearance to continue to collect qualitative feedback for the Next Generation Financial Services Environment (Next Gen) program. The Next Gen initiative is a comprehensive, FSA-branded customer engagement layer that will create an environment where the Department’s customers will receive clear, consistent information and readily accessible self-service options at every stage of the student aid lifecycle. This collection of information is necessary to enable FSA to garner customer and stakeholder qualitative feedback in an efficient, timely manner, in accordance with our commitment to improving service and information delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The insights collected from our customers and stakeholders will help ensure that users have a consistent, efficient, and satisfying experience with FSA’s programs.

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Authorizing Statute(s): US Code: 20 USC 12862 Name of Law: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 64022	10/21/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 1371	01/10/2023
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 8

table that charts list of burden

IC Title	Form No.	Form Name
2025-26 FAFSA® Beta Interest Survey
Consolidated Digital & Customer Care Platform & Services Design Research Screener
Consolidated Digital & Customer Care Platform & Services Design Research Screener 2
Digital & Customer Care Platform & Services Design Research Diary Study
Digital & Customer Care Platform & Services Design Research Screener 2
FAFSA Beta Feedback Intake Form
FAFSA Processing Institutional Feedback Survey	N/A	N/A
Individual Affected Party
Updated FAFSA Issue Intake Form for Beta Participants

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	262,401	262,400	0	0	1	0
Annual Time Burden (Hours)	74,976	74,975	0	0	1	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a correction to the Generic ICR total responses and hours. There is no change to the ICR. The response and hours were mistakenly used up when the 74,976 responses and 262,400 hours should have remained in the "annual generic pot." This request removes the Gen IC which was initially attached to the Generic ICR and unnecessary. One hour was added to the totals only to process this correction. Therefore, the totals should be 262,401 responses and 76,976 hours as part of this generic ICR inventory for use.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Yes

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/05/2023

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