Federal Student Aid User Experience Design Research Generic Clearance

Forms and Documents

Document	Type	Status	Availability
Paperwork Burden Statement_1845-0159.docx	Supplementary Document	Uploaded 2025-12-23	Repair queued
Paperwork Burden Statement_1845-0159.docx	Supplementary Document	Uploaded 2025-12-23	Available
Supporting Statement Part B_1845-0159.docx	Supporting Statement B	Uploaded 2025-12-23	Repair queued
Supporting Statement Part B_1845-0159.docx	Supporting Statement B	Uploaded 2025-12-23	Available
Supporting Statement 30D_1845-0159.docx	Supporting Statement A	Uploaded 2026-03-10	Available
Supporting Statement 30D_1845-0159.docx	Supporting Statement A	Uploaded 2026-03-10	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
278593	IC Title: Consolidated Digital & Customer Care Platform & Services Design Research Screener	Other-Screener Questions	New

ICR Details

OMB Control No: 1845-0159	ICR Reference No: 202512-1845-006
Status: Active	Previous ICR Reference No: 202310-1845-001
Agency/Subagency: ED/FSA	Agency Tracking No: ED-2025-SCC-1306
Title: Federal Student Aid User Experience Design Research Generic Clearance
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/22/2026
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/13/2026
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2029	36 Months From Approved
Responses	262,400	0	0
Time Burden (Hours)	74,975	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for a reinstatement without change of the 1845-0159 Federal Student Aid User Experience Design Research Generic Clearance. Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. To continuously ensure that our programs are effective and meet our customers’ needs, the Department of Education’s office of Federal Student Aid (FSA) seeks a reinstatement of its OMB Fast Track Process (5-day) generic clearance 1845-0159 to continue collecting qualitative feedback.

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Authorizing Statute(s): US Code: 20 USC 12862 Name of Law: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 61128	12/30/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 12407	03/13/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
IC Title: Consolidated Digital & Customer Care Platform & Services Design Research Screener

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	262,400	0	0	-1	0	262,401
Annual Time Burden (Hours)	74,975	0	0	-1	0	74,976
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is request for an extension without change of this existing information collection. FSA anticipates continued need for 262,400 annual respondents and responses for an estimated 74,975 burden hours.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Yes

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/13/2026

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