SSA's Public Credentialing and Authentication Process

ICR 202311-0960-001

OMB: 0960-0789

Federal Form Document

Forms and Documents
Supporting Statement A
ICR Details
0960-0789 202311-0960-001
Received in OIRA 202310-0960-003
SSA's Public Credentialing and Authentication Process
Revision of a currently approved collection   No
Regular 11/17/2023
  Requested Previously Approved
36 Months From Approved 01/31/2024
136,832,911 137,185,311
3,684,290 3,868,019
0 0

The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA.

US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
   PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002
   US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
   US Code: 5 USC 552 Name of Law: Freedom of Information Act

Not associated with rulemaking

  88 FR 62136 09/08/2023
88 FR 78443 11/15/2023

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 136,832,911 137,185,311 0 -352,400 0 0
Annual Time Burden (Hours) 3,684,290 3,868,019 0 -159,020 -24,709 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Miscellaneous Actions
When we last cleared this IC in 2020, the burden was 2,256,275 hours. However, we are currently reporting a burden of 3,662,327 hours. This increase in burden hours stems from the continuing expansion of our online services and the increase in the number of individuals who register for a credential so they can come online to do business with us. Eventually, this identity verification, public credentialing, and authentication process will absorb and replace the existing authentication collections under OMB Control Numbers 0960-0596 and 0960-0626. We plan to accomplish this work through a series of annual releases. The future releases will reduce the burdens in the other existing authentication collections. We will continue to prepare change requests for the other existing authentication collections, as needed. * Note: The total burden reflected in ROCIS is 3,684,290, while the burden cited in #12 of the Supporting Statement is 3,662,327. This discrepancy is because the ROCIS burden reflects the following components: field office waiting time + a rough estimate of a 30-minute, one-way, drive burden. In contrast, the chart in #12 of the Supporting Statement reflects actual burden.

Faye Lipsky 410 965-8783 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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