Internet Sign-Ins

Registration and Customer Support (RCS) Screen Package

Table of Contents
Registration and Customer Support (RCS) Screen Package........................................................................... 1
User Search .................................................................................................................................................... 6
User Search – Home Page for RCS ............................................................................................................. 6
Telephone/FO In Person/FO On Phone. Search by Own SSN .................................................................... 7
Telephone/FO In Person/FO On Phone. Search by Own username .......................................................... 8
Telephone/FO In Person/FO On Phone. Search by SSN. IENP ................................................................... 9
Telephone/FO In Person/FO On Phone. Search by username. IENP .......................................................10
Telephone/FO In Person/FO On Phone. Special Indicator is present in SSN ..........................................11
Telephone/FO In Person/FO On Phone. Death Indicator ........................................................................12
Telephone/FO In Person/FO On Phone. Under age ................................................................................13
Telephone/FO In Person/FO On Phone. SSN not found. .........................................................................14
Telephone/FO In Person/FO On Phone. Cancel account ........................................................................15
Search Results ..............................................................................................................................................16
Search Results - No Account. Telephone/FO In Person/FO On Phone. ...................................................16
Search Results – No Account. FO In Person.............................................................................................17
Search Results - Account pending Active. FO In Person. Search by SSN. ................................................18
Search Results - Account pending. Issued code expired. FO In Person. Search by SSN ..........................19
Search Results - Account pending active/Locked. No access to issued code. Telephone/FO On Phone.
Search by SSN ..........................................................................................................................................20
Search result - Account pending Issued code expired. Telephone/FO On Phone. Search by SSN ..........21
Search Results – Account pending. Telephone/FO On Phone. Search by SSN. Locked. Banned ............22
Telephone/FO In Person/FO On Phone. Blocked ....................................................................................23
Search Results - In Person – Suspended. No Account with a role ...........................................................24
Search Results - In person - No Account with Restricted block...............................................................25
Search Results -Telephone - No Account suspended without the role ...................................................26
Search Results -Telephone - No Account with Restricted block .............................................................27
Transaction History ......................................................................................................................................28
Transaction History ..................................................................................................................................28
Block Access .................................................................................................................................................28
Block Access .............................................................................................................................................28
Account Management .................................................................................................................................29
Account Summary - FO in Person. Standard Account .............................................................................29
Account Summary - Telephone/FO on Phone. Standard Account ..........................................................30
Account Summary - FO in Person. Standard Account .............................................................................30
Account Summary - Telephone/FO on Phone. Standard Account ..........................................................31

Account Summary - FO in Person. Standard Account .............................................................................31
Account Summary - Telephone/FO on Phone. Standard Account ..........................................................32
Account Summary - FO in Person. Extra Security Account ......................................................................32
Account Summary- Telephone/FO on Phone. Extra Security Account ...................................................33
Account Summary - FO in Person. Extra Security Account ......................................................................33
Account Summary- Telephone/FO on Phone. Extra Security Account ...................................................34
Account Summary - Telephone/FO on Phone. Extra Security Account. Security Code Verification.......35
Account Summary - Telephone/FO on Phone. Extra Security Account. Security Code Verification.......36
Account Summary - Telephone/FO on Phone. Extra Security Account. Text Code Not Verified ............37
Account Summary – FO in Person. Standard (Extra Security Pending) ...................................................38
Account Summary – Telephone/FO on Phone. Standard (Extra Security Pending) ................................38
Account Summary – FO in Person. Standard (Advanced Account Pending) ...........................................39
Account Summary – Telephone/FO on Phone. Standard (Advanced Account Pending) ........................39
Account Summary – FO in Person. Standard ...........................................................................................40
Account Summary- Telephone/FO on Phone. Standard (Extra Security Pending)..................................40
Account Summary- Telephone/FO on Phone. Standard. Blocked...........................................................41
Deny Unblock ...........................................................................................................................................42
Account Summary - Standard. Unblocked...............................................................................................43
Account Summary - FO in Person. Standard. Locked ..............................................................................44
Account Summary- FO in Person. Standard. Unlocked ...........................................................................45
Account Summary- Telephone/FO on Phone. Standard. Locked ............................................................46
Account Summary- Telephone/FO on Phone. Standard. Unlocked ........................................................47
Account Summary- FO in Person. Get Reset Code Pending ....................................................................48
Account Summary- Telephone/FO on Phone. Get Reset Code Pending .................................................48
Account Summary - FO In Person ............................................................................................................49
Account Summary - FO Telephone ..........................................................................................................50
Elevated Phone Identity Verification ...........................................................................................................51
Send ACC ..................................................................................................................................................51
Enter ACC – Same Session .......................................................................................................................52
Enter ACC – Subsequent Session .............................................................................................................52
Mailed ACC...............................................................................................................................................53
Verified ACC .............................................................................................................................................53
Cancel Code .............................................................................................................................................54
Create Account – In Person .........................................................................................................................55
Create Account - Verify Identity ..............................................................................................................55
Activation Code Delivery Choice..............................................................................................................56
Standard Account – Need Advanced Account for Certain Services? ......................................................56

We cannot verify the address against our records..................................................................................57
Enrollment – Mail ....................................................................................................................................57
Standard Enrollment – Mobile Phone .....................................................................................................58
Activation Code Letter Confirmation .......................................................................................................58
Tiered Authentication - Finish Online Digital Activation Code – Verified Digital and Physical w/Physical
address on ID ...........................................................................................................................................59
Tiered Authentication - Finish Online Digital Activation Code – Only Digital Verified ............................59
TA Mailed Activation Code – Digital and Physical but address not provided .........................................60
TA Mailed Activation Code – Home Address Verified .............................................................................60
Add Extra Security ........................................................................................................................................61
Add Extra Security. Do you want to add extra security to your account? ..............................................61
Add Extra Security: Enter Address ...........................................................................................................61
Add Extra Security. We cannot verify the address against our records. .................................................62
Extra Security Letter ................................................................................................................................62
Extra Security – We cannot verify the customer address. Refused external address check ..................63
Extra Security – The identification document does not show the customer's address. .........................63
Tiered Authentication – Verify Identity to Upgrade ................................................................................64
Tiered Authentication – Address did not verify ......................................................................................65
Tiered Authentication – Terms of Service not accepted .........................................................................65
Change Email ...............................................................................................................................................66
Change Email ...........................................................................................................................................66
Cancel/Reset Account ..................................................................................................................................66
Cancel Account ........................................................................................................................................66
Reset Account ..........................................................................................................................................67
Get Temporary Password ............................................................................................................................67
Get Temp Password .................................................................................................................................67
Need External Verification .......................................................................................................................68
Get Temp Password – Address cannot be verified ..................................................................................68
Get Temp Password – Unable to verify address......................................................................................69
Get Temp Password – Address Verification on phone ............................................................................69
Get Temp Password – Address Verification in person ............................................................................70
Get Temp Password – Address Verification on phone ............................................................................71
Get Temp Password – Confirmation ........................................................................................................71
Get Reset Code ............................................................................................................................................72
Need External Verification .......................................................................................................................72
Get Reset Code - Address cannot be verified ..........................................................................................72
Get Reset Code – Unable to verify address .............................................................................................73

Get Reset Code – Address Verification on phone ...................................................................................73
Get Reset Code – Address Verification in person ....................................................................................74
Get Reset Code – Address Verification on phone ...................................................................................75
Get Reset Code - Confirmation ................................................................................................................75
Error Pages ...................................................................................................................................................76
SYSTEMERROR - Unexpected system error .............................................................................................76
ICDBWAES - PCOM Window Open – Extra Security ................................................................................76
ICDBWM – PCOM Window Open – Temporary Password or Reset Code ..............................................76
Help Screens ................................................................................................................................................77
CATOS

- Online Account Terms and Conditions .................................................................................77

Sample Customer Internet Screens .............................................................................................................78
Sign In – SSA .............................................................................................................................................78
Sign In - Login.gov ....................................................................................................................................79
Create Account - Login.gov ......................................................................................................................79
Create Account - Verify Your Identity ......................................................................................................80
Create Account - Identity Verification Options .......................................................................................80
Create Account - Capture Your Photo Instructions .................................................................................81
Create Account - Capture Your Photo Completion .................................................................................81
Create Account - I.D. Type .......................................................................................................................81
Create Account - Activation Code Delivery Options ................................................................................82
Create Account - Enter Your Activation Code .........................................................................................82
Create Account - Financial Verification ...................................................................................................82
Finish Setting Up Your Account - Verify Your Identity .............................................................................83
Add Extra Security....................................................................................................................................83
Upgrade Standard to Advanced...............................................................................................................84
Get Your Security Code - Text Message or Email ....................................................................................84
Get Your Security Code - Security Has Improved ....................................................................................85
Verify Cell Phone Number .......................................................................................................................85
Verify Email ..............................................................................................................................................85
Enter Security Code - Text Message ........................................................................................................86
Enter Security Code - Email .....................................................................................................................86
Get Reset Code - Provide Address Information .......................................................................................87
Do You Have... Reset Code Letter? ..........................................................................................................87
Get Temporary Password - Provide Address Information.......................................................................88

User Search
User Search – Home Page for RCS

Telephone/FO In Person/FO On Phone. Search by Own SSN

Telephone/FO In Person/FO On Phone. Search by Own username

Telephone/FO In Person/FO On Phone. Search by SSN. IENP

Telephone/FO In Person/FO On Phone. Search by username. IENP

Telephone/FO In Person/FO On Phone. Special Indicator is present in SSN

Telephone/FO In Person/FO On Phone. Death Indicator

Telephone/FO In Person/FO On Phone. Under age

Telephone/FO In Person/FO On Phone. SSN not found.

Telephone/FO In Person/FO On Phone. Cancel account

Search Results
Search Results - No Account. Telephone/FO In Person/FO On Phone.

Search Results – No Account. FO In Person.

Search Results - Account pending Active. FO In Person. Search by SSN.

Search Results - Account pending. Issued code expired. FO In Person. Search by SSN

Search Results - Account pending active/Locked. No access to issued code.
Telephone/FO On Phone. Search by SSN

Search result - Account pending Issued code expired. Telephone/FO On Phone. Search
by SSN

Search Results – Account pending. Telephone/FO On Phone. Search by SSN. Locked.
Banned

Telephone/FO In Person/FO On Phone. Blocked

Search Results - In Person – Suspended. No Account with a role

Search Results - In person - No Account with Restricted block

Search Results -Telephone - No Account suspended without the role

Search Results -Telephone - No Account with Restricted block

Transaction History
Transaction History

Block Access
Block Access

Account Management
Account Summary - FO in Person. Standard Account

Account Summary - Telephone/FO on Phone. Standard Account

Account Summary - FO in Person. Standard Account

Account Summary - Telephone/FO on Phone. Standard Account

Account Summary - FO in Person. Standard Account

Account Summary - Telephone/FO on Phone. Standard Account

Account Summary - FO in Person. Extra Security Account

Account Summary- Telephone/FO on Phone. Extra Security Account

Account Summary - FO in Person. Extra Security Account

Account Summary- Telephone/FO on Phone. Extra Security Account

Account Summary - Telephone/FO on Phone. Extra Security Account. Security Code
Verification.

Account Summary - Telephone/FO on Phone. Extra Security Account. Security Code
Verification.

Account Summary - Telephone/FO on Phone. Extra Security Account. Text Code Not
Verified

Account Summary – FO in Person. Standard (Extra Security Pending)

Account Summary – Telephone/FO on Phone. Standard (Extra Security Pending)

Account Summary – FO in Person. Standard (Advanced Account Pending)

Account Summary – Telephone/FO on Phone. Standard (Advanced Account Pending)

Account Summary – FO in Person. Standard

Account Summary- Telephone/FO on Phone. Standard (Extra Security Pending)

Account Summary- Telephone/FO on Phone. Standard. Blocked

Deny Unblock

Account Summary - Standard. Unblocked

Account Summary - FO in Person. Standard. Locked

Account Summary- FO in Person. Standard. Unlocked

Account Summary- Telephone/FO on Phone. Standard. Locked

Account Summary- Telephone/FO on Phone. Standard. Unlocked

Account Summary- FO in Person. Get Reset Code Pending

Account Summary- Telephone/FO on Phone. Get Reset Code Pending

Account Summary - FO In Person

Account Summary - FO Telephone

Elevated Phone Identity Verification
Send ACC

Enter ACC – Same Session

Enter ACC – Subsequent Session

Mailed ACC

Verified ACC

Cancel Code

Create Account – In Person
Create Account - Verify Identity

Activation Code Delivery Choice

Standard Account – Need Advanced Account for Certain Services?

We cannot verify the address against our records

Enrollment – Mail

Standard Enrollment – Mobile Phone

Activation Code Letter Confirmation

Tiered Authentication - Finish Online Digital Activation Code – Verified Digital and
Physical w/Physical address on ID

Tiered Authentication - Finish Online Digital Activation Code – Only Digital Verified

TA Mailed Activation Code – Digital and Physical but address not provided

TA Mailed Activation Code – Home Address Verified

Add Extra Security
Add Extra Security. Do you want to add extra security to your account?

Add Extra Security: Enter Address

Add Extra Security. We cannot verify the address against our records.

Extra Security Letter

Extra Security – We cannot verify the customer address. Refused external address check

Extra Security – The identification document does not show the customer's address.

Tiered Authentication – Verify Identity to Upgrade

Tiered Authentication – Address did not verify

Tiered Authentication – Terms of Service not accepted

Change Email
Change Email

Cancel/Reset Account
Cancel Account

Reset Account

Get Temporary Password
Get Temp Password

Need External Verification

Get Temp Password – Address cannot be verified

Get Temp Password – Unable to verify address

Get Temp Password – Address Verification on phone

Get Temp Password – Address Verification in person

Get Temp Password – Address Verification on phone

Get Temp Password – Confirmation

Get Reset Code
Need External Verification

Get Reset Code - Address cannot be verified

Get Reset Code – Unable to verify address

Get Reset Code – Address Verification on phone

Get Reset Code – Address Verification in person

Get Reset Code – Address Verification on phone

Get Reset Code - Confirmation

Error Pages
SYSTEMERROR - Unexpected system error

ICDBWAES - PCOM Window Open – Extra Security

ICDBWM – PCOM Window Open – Temporary Password or Reset Code

Help Screens
CATOS - Online Account Terms and Conditions

Sample Customer Internet Screens
Sign In – SSA

Sign In - Login.gov

Create Account - Login.gov

Create Account - Verify Your Identity

Create Account - Identity Verification Options

Create Account - Capture Your Photo Instructions

Create Account - Capture Your Photo Completion

Create Account - I.D. Type

Create Account - Activation Code Delivery Options

Create Account - Enter Your Activation Code

Create Account - Financial Verification

Finish Setting Up Your Account - Verify Your Identity

Add Extra Security

Upgrade Standard to Advanced

Get Your Security Code - Text Message or Email

Get Your Security Code - Security Has Improved

Verify Cell Phone Number

Verify Email

Enter Security Code - Text Message

Enter Security Code - Email

Get Reset Code - Provide Address Information

Do You Have... Reset Code Letter?

Get Temporary Password - Provide Address Information