Federal Register 30 Day Notice

88 FR 81438 (Nov. 22, 2023).pdf

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Federal Register 30 Day Notice

OMB: 3147-0029

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81438

Federal Register / Vol. 88, No. 224 / Wednesday, November 22, 2023 / Notices

authorized the preparation of this
notice. Accordingly, the agency is
issuing this notice pursuant to Section
29 U.S.C. 657(g)(2), Secretary of Labor’s
Order No. 8–2020 (85 FR 58393; Sept.
18, 2020), and 29 CFR 1910.7.
Signed at Washington, DC.
James S. Frederick,
Deputy Assistant Secretary of Labor for
Occupational Safety and Health.
[FR Doc. 2023–25758 Filed 11–21–23; 8:45 am]
BILLING CODE 4510–26–P

NATIONAL TRANSPORTATION
SAFETY BOARD
[Docket No.: NTSB–2023–0005]

Information Collection: Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery

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AGENCY: National Transportation Safety
Board (NTSB).
ACTION: Notice and request for
comments for a new information
collection.
SUMMARY: Under the Paperwork
Reduction Act (PRA) of 1995, this notice
announces that the NTSB’s Information
Collection Request (ICR) will be
submitted to the Office of Management
and Budget (OMB) for review and
approval. On May 30, 2023, the NTSB
published the requisite 60-Day Notice in
the Federal Register, notifying the
public that the NTSB seeks OMB
approval on generic clearance for
qualitative feedback on agency service
delivery. To date, no comments have
been received. However, the NTSB has
since corrected a typographical error
regarding the estimated average burden
hours and has added to the list of the
types of collections that this generic
clearance covers. The NTSB is now
issuing this 30-Day Notice, directing the
public to submit all comments to OMB.
DATES: Submit written comments to
OMB regarding this proposed collection
of information by December 22, 2023.
ADDRESSES: Submit written comments
to OMB at www.reginfo.gov/public/do/
PRAMain. To find this IC, select
‘‘Currently under Review—Open for
Public Comments’’ or use the search
function.
FOR FURTHER INFORMATION CONTACT:
William T. (Tom) McMurry, Jr., General
Counsel, (202) 314–6080, rulemaking@
ntsb.gov.
SUPPLEMENTARY INFORMATION: A Federal
Register notice with a 60-day comment
period was published on May 30, 2023,
notifying the public of the agency’s

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intent to seek OMB approval on generic
clearance for qualitative feedback on
agency service delivery; no comments
were received as a result. However, the
NTSB has since corrected a
typographical error regarding the
estimated average burden hours per
respondent from 30 minutes to 5
minutes. This correction is consistent
with the agency’s total estimated annual
burden hours of 1,250 for the 15,000
total estimated number of annual
responses. Further, the NTSB has added
to its list of the types of collections that
this generic clearance covers. The NTSB
is currently issuing this 30-Day notice,
informing the public that the agency
will now submit the following ICR to
OMB and that all comments should be
directed to OMB:
Title of Collection: Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery.
Form Number: To be determined by
specific collections.
Type of Request: New Collection.
Type of Review: Regular.
Type of Review Requested: 3 years
from the date of approval.
Summary of the Collection of
Information: With the goal of ensuring
that the Federal Government provided
the highest quality service as possible,
Executive Order (E.O.) 12862 (Setting
Customer Service Standards) was issued
to set customer service standards to a
level that either matched or exceeded
the best service available in the private
sector. Accordingly, E.O. 12862 directed
Federal agencies to create customer
surveys to obtain information on
customer satisfaction. E.O. 14058
(Transforming Federal Customer
Experience and Service Delivery to
Rebuild Trust in Government) was later
issued and reiterated the Federal
Government’s commitment to improve a
customer’s experience in an agency’s
service delivery. E.O. 14058 defined
service delivery as an action related to
a Federal benefit or service provided to
a customer.
To ensure that the NTSB’s service
delivery is effective and meets its
customer needs, the NTSB seeks OMB
approval of a generic clearance to
collect qualitative feedback on the
agency’s service delivery. This proposed
IC provides a means to garner
qualitative feedback in an efficient,
timely manner in accordance with the
commitment to improving service
delivery.
Qualitative feedback is information
that will provide insights into
stakeholder perceptions, experiences,
and expectations; provide an early
warning of issues with service; or focus
attention on areas where

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communication, training, or changes in
operations might improve delivery of
products and services. This feedback
will allow for ongoing, collaborative,
and actionable communications
between the NTSB and its stakeholders.
It will also allow for feedback to
contribute directly to the improvement
of program management.
The feedback solicited will target
areas that include, but are not limited
to: timeliness, appropriateness, accuracy
of information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from stakeholders on the
agency’s services will be unavailable.
The agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collection is voluntary;
• The collection is low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and is low-cost for both the
respondents and the Federal
Government;
• The collection is non-controversial
and does not raise issues of concern to
other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near-future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the
agency (if released, the agency must
indicate the qualitative nature of the
information);
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study. The types of
collections that this generic clearance
covers include, but are not limited to:
• Customer comment cards/
complaint forms.
• Qualitative customer satisfaction
surveys (e.g., post-meeting surveys; web
surveys).

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Federal Register / Vol. 88, No. 224 / Wednesday, November 22, 2023 / Notices
• In-person observation testing (e.g.,
website or software usability tests).
• Small discussion groups.
• Focus Groups of customers,
potential customers, delivery partners,
or other stakeholders.
• Cognitive laboratory studies, such
as those used to refine questions or
assess usability of a website.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: the target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such as collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections under this request will not
result in any new system of records
containing privacy information and will
not ask questions of a sensitive nature,
such as sexual behavior and attitudes,
religious beliefs, and other matters that
are commonly considered private.
Current Actions: New collection of
information.
Type of Review: New Collection.
Affected Public: Individuals and
Households, Businesses and
Organizations, and State, Local, or
Tribal Government.
Total Estimated Annual Burden
Hours: 1,250.
Estimated Average Burden Hours per
Respondent: 5 minutes.
Frequency of Response: On occasion,
per request.
Total Estimated No. of Annual
Responses: 15,000.
The 1,250 annual burden hours
requested are based on the number of
collections the NTSB expects to conduct
over the requested three-year period for
this generic clearance.
Estimated Total Annual Burden Cost:
$0.

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Participation in this collection is
voluntary, and there are no costs to
respondents beyond the time spent
participating in the surveys.
Request for Comments: OMB is
interested in comments that include: (1)
whether the proposed collection is
necessary for the NTSB to perform its
mission; (2) the accuracy of the
estimated burden; (3) ways for the NTSB
to enhance the quality, usefulness, and
clarity of the IC; and (4) ways to
minimize burden without reducing the
quality of the IC.
William T. McMurry, Jr.,
General Counsel.
[FR Doc. 2023–25863 Filed 11–21–23; 8:45 am]
BILLING CODE 7533–01–P

NUCLEAR REGULATORY
COMMISSION
[Docket Nos. 50–611 and 50–612; NRC–
2023–0138]

Kairos Power, LLC; Hermes 2
AGENCY: Nuclear Regulatory
Commission.
ACTION: Construction permit
application; opportunity to request a
hearing and petition for leave to
intervene; order imposing procedures.
SUMMARY: The U.S. Nuclear Regulatory
Commission (NRC) is providing notice
that an uncontested hearing will be held
on the Kairos Power, LLC (Kairos)
construction permit application that
proposes the construction of a test
reactor facility, identified as ‘Hermes 2’,
in Oak Ridge, Tennessee, at a time and
place to be set in the future by the
Commission or designated by the
Atomic Safety and Licensing Board.
This notice provides the public an
opportunity to request a hearing and
petition for leave to intervene (i.e.,
contested hearing) with respect to that
application. The NRC staff is currently
conducting a detailed technical review
of the construction permit application.
If the NRC issues a construction permit,
the applicant, Kairos, would be
authorized to construct its proposed test
reactor facility in accordance with the
provisions of the construction permit.
Because the application contains
Sensitive Unclassified Non-Safeguards
Information (SUNSI), an order imposes
procedures to obtain access to this type
of information for contention
preparation.
DATES: A request for a hearing or
petitions for leave to intervene must be
filed by January 22, 2024. Any potential
party as defined in section 2.4 of title 10

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81439

of the Code of Federal Regulations (10
CFR) who believes access to SUNSI is
necessary to respond to this notice must
request document access by December
4, 2023.
ADDRESSES: Please refer to Docket ID
NRC–2023–0138 when contacting the
NRC about the availability of
information for this action. You may
obtain publicly available information
related to this action by any of the
following methods:
• Federal Rulemaking Website: Go to
https://www.regulations.gov and search
for Docket ID NRC–2023–0138. Address
questions about Docket IDs in
Regulations.gov to Stacy Schumann;
telephone: 301–415–0624; email:
[email protected]. For technical
questions, contact the individual listed
in the FOR FURTHER INFORMATION
CONTACT section of this document.
• NRC’s Agencywide Documents
Access and Management System
(ADAMS): You may obtain publicly
available documents online in the
ADAMS Public Documents collection at
https://www.nrc.gov/reading-rm/
adams.html. To begin the search, select
‘‘Begin Web-based ADAMS Search.’’ For
problems with ADAMS, please contact
the NRC’s Public Document Room (PDR)
reference staff at 1–800–397–4209, at
301–415–4737, or by email to
[email protected]. The ADAMS
accession number for each document
referenced (if it is available in ADAMS)
is provided the first time that it is
mentioned in this document.
• NRC’s PDR: The PDR, where you
may examine and order copies of
publicly available documents, is open
by appointment. To make an
appointment to visit the PDR, please
send an email to [email protected]
or call 1–800–397–4209 or 301–415–
4737, between 8 a.m. and 4 p.m. eastern
time (ET), Monday through Friday,
except Federal holidays.
FOR FURTHER INFORMATION CONTACT:
Michael Orenak, Office of Nuclear
Reactor Regulation, U.S. Nuclear
Regulatory Commission, Washington,
DC 20555–0001; telephone: 301–415–
3229; email: [email protected].
SUPPLEMENTARY INFORMATION:
I. Introduction
On July 14, 2023, Kairos Power LLC
(Kairos) submitted, pursuant to 10 CFR
part 50, ‘‘Domestic Licensing of
Production and Utilization Facilities,’’
an application (ADAMS Package
Accession No. ML23195A121) for a
construction permit for the ‘Hermes 2’
test reactor facility (a ‘‘testing facility’’
as defined in 10 CFR 50.2), that would
consist of two fluoride salt-cooled test

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