Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
NTSB.gov Investigation Pages Follow-Up Survey	Form	New	Repair queued
CAROL User Experience Feedback Survey	Form	New	Repair queued
Form 0 Survey Questions for Safety Issues	Form	New	Repair queued
88 FR 81438 (Nov. 22, 2023).pdf	Supplementary Document	Uploaded 2023-11-24	Repair queued
70037 Federal Reg Notice 2023-11364.pdf	Supplementary Document	Uploaded 2023-11-17	Repair queued
Fast Track Generic Clearance Submission Template ROCIS.docx	Supplementary Document	Uploaded 2023-11-17	Repair queued
Information Collection GENERIC CLEARANCE Supporting Statement B ROCIS.docx	Supporting Statement B	Uploaded 2023-11-17	Repair queued
Information Collection GENERIC CLEARANCE Supporting Statement A ROCIS.docx	Supporting Statement A	Uploaded 2023-11-17	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
279967	NTSB.gov Investigations Pages User Experience Feedback Survey	Form	New	NTSB.gov Investigation Pages Follow-Up Survey
279188	CAROL User Experience Feedback Survey	Form	New	n/a
277592	PSA Airlines Flight 5342 Family Member Listening Session	Other-Information	New
270286	Safety Issues Survey	Form	New	Survey Questions for Safety Issues
268992	NTSB.gov Customer Experience (CX) Survey: Investigation Pages	Other-	New

ICR Details

OMB Control No: 3147-0029	ICR Reference No: 202311-3147-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: NTSB	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/13/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 11/24/2023
Terms of Clearance: In accordance with 5 CFR 1320, this information collection is approved

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2027	36 Months From Approved
Responses	15,000	0	0
Time Burden (Hours)	1,250	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: To ensure that the NTSB’s service delivery is effective and meets its customer needs, the NTSB seeks OMB approval of a generic clearance to collect qualitative feedback on the agency’s service delivery. This proposed IC provides a means to garner qualitative feedback in an efficient, timely manner in accordance with the commitment to improving service delivery.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 34548	05/30/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 81438	11/22/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

table that charts list of burden

IC Title	Form No.	Form Name
CAROL User Experience Feedback Survey	n/a	n/a
NTSB.gov Customer Experience (CX) Survey: Investigation Pages
NTSB.gov Investigations Pages User Experience Feedback Survey	n/a	NTSB.gov Investigation Pages Follow-Up Survey
PSA Airlines Flight 5342 Family Member Listening Session
Safety Issues Survey	0	Survey Questions for Safety Issues

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,000	0	0	15,000	0	0
Annual Time Burden (Hours)	1,250	0	0	1,250	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection (IC). The NTSB's future ICs will require no more than 5 minutes of a respondent's time. The ICs will be voluntary and will not result in any financial burden to a respondent.

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Annual Cost to Federal Government: $259,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/24/2023

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