USCIS Online Account Access-008_REV w Org & Rep Accounts_30-day FRN

USCIS Online Account Access
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Members of the public seeking immigration benefits utilize the USCIS Online Account Access information collection to create and
login to their USCIS account. The USCIS Online Account maintains identity information and provides authentication services to
users interacting with USCIS Service Providers including:
 myUSCIS
 Freedom of Information Act (FOIA) Immigration Records SysTem (FIRST)
 myE-Verify
USCIS Online Account Access operates at National Institute of Standards and Technology Identity Assurance Level 1 and
Authenticator Assurance Level 2.

1

Landing Page and Sign In
page for existing users

2

USCIS Online Account
Creation and Login Process

3

Page contents
linked to under
“Legal” link on
landing page

4

Page contents
linked to under
“Legal,” cont’d

5

Page contents
linked to under
“Legal,” cont’d

6

Page contents
linked to under
“Legal,” cont’d

7

Page contents
linked to under
“Legal,” cont’d

8

Page contents
linked to under
“Legal,” cont’d

9

Page contents
linked to under
“Legal,” cont’d

10

Page contents
linked to under
“Legal,” cont’d

11

Page contents
linked to under
“Legal,” cont’d

12

For existing users:
Sign In page
To log in to an existing
account, user enters email
address + password

13

For existing users:
Verification Code page
User provides Two-Step
Verification code (provided
via email, SMS, or
Authentication App)
User is logged-in and
directed to originating SP
or USCIS Online Account
Access dashboard

14

For new users:
Sign Up page (for new account
creation)
User provides email address,
entering it twice for confirmation
Email sent to the provided email
address; user must click on the
unique link provided to continue
account creation

15

For new users:
Terms of Use page
User scrolls down to read
terms of use and clicks I
Agree button
(See full text of TOU in
slides 4-12)

16

For new users:
Create password page
User creates a password,
entering it twice for
confirmation
Click Password Tips for
additional information
User clicks Submit to
continue

17

For new users:
Two-Step Verification
method selection page
User has choice to utilize
one of three options to
receive a verification
code every time they log
in

18

Authentication App
option
Details available when
user clicks “What is an
authentication app?”
button

19

Authentication App
option
User scans QR code with
mobile device camera
using Authentication App
as described in previous
screen

20

Authentication App
option, continued
Link to “enter this text
code” instead shows
alphanumeric key for
manual entry if needed

21

Authentication App
option, continued
Link for “Need help?”
expands to display help
text
User enters code provided
by app + clicks Submit

22

SMS Text Message option
User must provide a mobile
phone number if this option is
selected

23

SMS Text Message option,
cont’d
User enters code sent via text
+ clicks Submit

24

Email option

25

Email option, cont’d
User enters code sent to email
address + clicks Submit

26

For new users:
Backup Code page
User is encouraged to
save the provided backup
code, which will allow
them to access their
account if they lose access
to their two-step
verification method

27

For new users:
Password Reset
Answers
User provides
responses to
questions used to
reset password

28

For new users:
Password Reset
Answers, cont’d

29

USCIS Online
Account Access
Dashboard
User only sees this
page if they did
NOT initiate
signup/login from
one of the three
integrated USCIS
Services

30

Edit Account page
Accessible from
Dashboard or from
myUSCIS Account
Settings section

31

Change Your Email
page
Accessible from the
Edit Account page

32

Edit Recovery Email
page
Accessible from the
Edit Account page

33

Change Your
Password page
Accessible from the
Edit Account page

34

Two-Step Verification
Method page
Accessible from the
Edit Account page

35

Mobile Phone page
Accessible from the
Edit Account page

36

Provide Password
Reset Answers page
Accessible from the
Edit Account page

37

Account Activity Page
logs activities in the
account, including logins,
email changes, password
changes, 2FA changes,
etc.
Accessible from the Edit
Account page

38

Organizational Account
(myUSCIS)
USCIS will introduce new capabilities for users affiliated with a company or
organization who are signed in with a company (formerly registrant) account.

Administrator creates
company group
This flow shows how someone from a company or organization creates an account as an
Administrator and creates a company group

New USCIS Account for Administrator
A company administrator setting up a new USCIS account selects the ‘organization or company’ account type.

Company Group Creation – New and Upgraded Accounts
Users with an existing registrant account will see this page upon logging in after launch of organizational accounts.
Users creating a new myUSCIS organizational account type will also see this page.

Company Group Creation

Company Profile Information

Company Profile Creation – Tax identification Number Entry and Alert (if applicable)

Administrator Profile Creation

Administrator Welcome Modal

Administrator Homepage View – New Account

Administrator Homepage Cases Tab – Drafts View

Administrator will see drafts created in their own account, in other administrator or member accounts in the Company Group,
and by Legal Teams collaborating with the Company Group

Administrator Homepage Cases Tab – Submitted View

Administrator will see cases submitted in their own account, in other administrator or member accounts in the Company Group,
and by Legal Teams collaborating with the Company Group

Administrator Homepage H-1B Registrations Tab – Draft View

Administrator will see H-1B registration drafts created in their own account, in other administrator or member accounts in the
Company Group, and by Legal Teams collaborating with the Company Group

Administrator Homepage H-1B Registrations Tab – Submitted View

Administrator will see H-1B registrations submitted in their own account, in other administrator or member accounts in the
Company Group, and by Legal Teams collaborating with the Company Group

Invitation to Join a
Company Group
This flow shows review and acceptance of an invitation

Review Notification Email

Review Invitation After Logging Into Account
Invitation from
Administrator to
join as Member

Invitation from
Administrator to
join as
Administrator
Note: If invitation is from legal
representative to administrator, the
second paragraph will start with:
“[Representative firstname
lastname] from [Firstname
Lastname's Legal Team] has invited
you to join [Company Name]’s
company group.”

Invitation Accepted – Welcome Modal

Welcome Modal - Member

Welcome Modal - Administrator

Notification if more than 7 days after invite was sent

Administrator Editing
Profiles

Administrator selects a profile to view

Administrator edits company profile

Administrator edits their own profile

Administrator Invites People and
Manages Company Group
Administrators can manage who is included in their company group. Administrators can invite additional
administrators and members, edit roles, and remove people from the group.

Manage Company Group Page – No Additional Admins or Members

Invite User to Company Group

Manage Invitations Tab

Administrator Changes User Role

Change Role Page
Change administrator to member

Change member to administrator

Change Role Confirmation Modal

Notification to Administrator of Role Change to Member

Notification to Member of Role Change to Administrator

Administrator Removes User From Company Group

Remove User Confirmation Modal

User Removed from Manage Users Table

Removed User Receives Notification Email

My Representatives in
Administrator Account

My Representatives Page – Before Any Reps are Invited to Collaborate

Invite a Representative to Collaborate

My Representatives Page - Manage Invitations Tab

My Representatives Page - Manage Users Tab

My Representatives – View Legal Team Page

Administrator can view Representative’s Legal Team. If any Form G-28s are associated with the Legal Team, the “Remove team” button is disabled. If all
Form G-28s associated with the Legal Team have been withdrawn and there are no drafts in progress by the representative, the Administrator can remove
the Legal Team.

Remove Legal Team – Confirmation Modal

Representative Removed Confirmation

Administrator Notified If Representative is Disciplined and Removed

Administrator Notified to
Review Draft(s) Prepared by
Legal Team

Email Notification to Administrator

My Company Page

Administrator Views Draft Card

Member Account

Member View - My Company Page

Member will see drafts and cases created by other administrator and member accounts in the Company Group
Members will see drafts and cases created by Legal Team collaborating with the Company Group

Member View – File a Form Page

Member View - My Representatives Page

Member Profile

Member Notifies Administrator
After Preparing Draft

Member Selects Administrator(s) to Notify After Preparing Draft

Member Returned to Homepage

Legal Representative Account
(myUSCIS)
USCIS will introduce new capabilities for legal representatives who prepare H-1B
Registrations and/or Form I-129 petitions for organization or company clients.

Rep Onboarding

New representative account creation

New representative account creation

New representative account creation

New representative account creation - Attorney selected

New representative account creation – Accredited Representative selected

102

Onboarding Option 1:
• Link a previously filed case using an Online Access Code
• Review profile

103

Option to add paper filed cases to new Legal Representative account

104

Option to add paper filed cases to new Legal Representative account

105

Attorney reviews profile certification page

I certify, under penalty of perjury under the laws of the United States of America, that I am
an attorney and a member in good standing of the bar of the highest court in at least one
U.S. state, Commonwealth, possession, territory, or the District of Columbia, and that the
information presented in the review of my representative profile was true and correct at the
time of filing. I am not subject to any order of any court or administrative agency disbarring,
suspending, enjoining, restraining or otherwise restricting me in the practice of law. I have
read and understand the regulations and conditions contained in 8 CFR 103.2 and 292
governing appearances and representation before the Department of Homeland Security.

If Attorney +
paper-filed
106

Accredited Representative reviews profile certification page

I certify, under penalty of perjury under the laws of the United States of America, that I am an
accredited representative of an organization recognized by the Department of Justice,
Executive Office for Immigration Review, under title 8 of the Code of Federal Regulations,
part 292, and that the information presented in the review of my representative profile was
true and correct at the time of filing. I am not subject to any order of any court or
administrative agency, suspending, terminating, restraining or otherwise restricting me in
representing individuals seeking to file an application, petition, or request with the
Department of Homeland Security, the Immigration Courts, or the BIA. I have read and
understand the regulations and conditions contained in 8 CFR 103.2 and 292 governing
appearances and representation before the Department of Homeland Security.

If Accredited
Rep + paperfiled
107

After certifying, the
rep will have access
to their paper-filed
cases in their
account.
108

Onboarding Option 2:
• Do not link previously filed case
• Create a new profile

109

Option to add paper filed cases to new Legal Representative account

110

Option to add paper filed cases to new Legal Representative account

111

Legal representative profile information – Page 1

112

Legal representative profile information – Page 2, if Attorney

113

Review and Certify profile information – if Attorney

114

Legal representative profile information – Page 2, if Accredited Representative

115

Review and Certify profile information – if Accredited Representative

116

Onboarding Option 3:
Upgrading Existing Representative
Account

117

Verify Profile Information

Attorney profile

Accredited
Representative
profile

Review and Certify Profile

Attorney review and certify

Accredited
representative
review and
certify

Welcome Modal

Representative Homepage

Representative Invites Paralegal
to Legal Team

My Team Page

Representative Invites a Paralegal

Representative Returned to My Legal Team Page

Representative Invited to
Collaborate by Administrator
This flow shows a representative accepting an invitation from an
administrator (company client) to collaborate

Notification Email to Representative

My Clients Page – Manage Invitations Tab

Review Invitation

My Clients Page – Manage Companies Tab

Representative Removed
by Administrator

Representative Removed from Collaboration with Company Group by Administrator

Representative Views
Existing Company Client

View Company – My Legal Team Tab

View Company – Company Group Tab

Representative selects paralegal(s) to collaborate with the company client

Representative returns to company client view

Representative Adds New
Company Client

Representative adds company client – My Clients page

Add a Client

Representative adds company client

Representative enters company profile information

Alert if Tax identification number (EIN, SSN, or ITIN) entered is already associated with a company group

Representative enters administrator profile information

Company client added to My Clients

Email Notification to Company Client

[Company group]’s

Company Group’s

Representative Adds New
Individual Client

My Clients Page

Add a Client

149

Individual Client Added

Email Notification to Individual Client

Representative Removes Individual Client

Representative Removes Individual Client

Representative Files for
Company Client

Representative Selects Client and Form

Representative Notifies Administrator to Review After Completing Form Drafts

Representative Returned to Homepage After Notification

Representative Files for
Individual Client

Representative Selects Client and Form

159

After Completing Draft Form(s), Representative Receives One-Time Passcode to Share with Individual Client

160

Client Enters One-Time Passcode After Logging Into Their Account

161

Paralegal Invited to
Legal Team

Paralegal reviews notification email

Paralegal reviews invitation

[Team Name] - Paralegal

Paralegal Welcome Modal

Paralegal – Homepage

Paralegal – My Clients Page

Invitation Expired Notification

Paralegal Prepares Form
and Notifies Representative

Paralegal Homepage
Paralegal will see drafts and cases for the Company Group(s) to which they have been added by the representative

Paralegal – File a Form Page

After Filling Out a Form, Paralegal Selects Representative to Notify

Notification to Representative Successful

Representative Receives Notification Email

Representative Removes a
Paralegal

Representative Can Remove Paralegal from Legal Team

Representative Confirms Removal of Paralegal from Legal Team

Paralegal Notified of Removed
from Legal Team or Company
Group

Email Notification To Paralegal – Removed From Company Group

Paralegal Removed from Legal Team While Logged Into Account

Email Notification To Paralegal – Removed from Legal Team

Paralegal Removed from Company Group While Logged Into Account

Paralegal Edits Profile

Paralegal Profile