B. COLLECTIONS OF INFORMATION EMPLOYING STATISTICAL METHODS
1. Describe (including a numerical estimate) the potential respondent universe and any sampling or other respondent selection method to be used. Data on the number of entities (e.g., establishments, State and local government units, households, or persons) in the universe covered by the collection and in the corresponding sample are to be provided in tabular form for the universe as a whole and for each of the strata in the proposed sample. Indicate expected response rates for the collection as a whole. If the collection had been conducted previously, include the actual response rate achieved during the last collection.
This information collection submission is a generic (umbrella) clearance for Customer Satisfaction data collections. The individual information collections to be conducted under this generic clearance relate to a broad range of subjects including training, conferences, help desk assistance, and standards material customers. Therefore, the potential respondent universe includes members of the public, state and local governments, universities, private companies, non-profit organizations, etc. No sampling will be done for any of the information collections under this generic approval.
Responses are expected to be 120,000 annually, with an average response time of 10 minutes per response, resulting in approximately 15,000 burden hours annually.
2. Describe the procedures for the collection, including: the statistical methodology for stratification and sample selection; the estimation procedure; the degree of accuracy needed for the purpose described in the justification; any unusual problems requiring specialized sampling procedures; and any use of periodic (less frequent than annual) data collection cycles to reduce burden.
Some information collections may be posted on NIST public facing websites, while some information collections may be emailed to potential respondents for completion. Other collections may be provided to respondents in person, such as at the end of a training session or conference. NIST will, whenever possible, offer respondents the use of electronic collection methods to include fillable, fileable responses. There will be no sampling. Collected responses will be received by the program officials conducting the information collection for review of the responses.
3. Describe the methods used to maximize response rates and to deal with issues of non-response. The accuracy and reliability of the information collected must be shown to be adequate for intended uses. For collections based on sampling, a special justification must be provided for any collection that will not yield "reliable" data that can be generalized to the universe studied.
As there is neither a census nor sampling, there will be no claims that the data is representative. However, all feedback will be reviewed and considered.
4. Describe any tests of procedures or methods to be undertaken. Testing is encouraged as an effective means of refining collections of information to minimize burden and improve utility. Tests must be approved if they call for answers to identical questions from 10 or more respondents. A proposed test or set of tests may be submitted for approval separately or in combination with the main collection of information.
As the collections under this approval are basic collections related to customer satisfaction, tests of the procedures or methods are not done.
5. Provide the name and telephone number of individuals consulted on statistical aspects of the design, and the name of the agency unit, contractor(s), grantee(s), or other person(s) who will actually collect and/or analyze the information for the agency.
There is no statistical design. The contacts for each collection are as follows:
Information Collection |
Organizational Unit |
Contact Name |
Contact Phone |
Balance Scorecard Survey for Conference and Training Attendees |
Public Affairs Office |
Gladys Arrisueno |
301-975-2002 |
NVLAP Assessor Questionnaire |
Standards Coordination Office |
Bethany Hackett |
301-975-6113 |
NVLAP Accreditation Services Customer Survey |
Standards Coordination Office |
Bethany Hackett |
301-975-6113 |
Sensor Science Division Short Course Evaluation |
Physical Measurement Laboratory |
Ben Tsai |
301-975-2347 |
IT Assistance Center Customer Satisfaction Measurement |
Office of Information Systems Management |
Alice Cody |
301-975-2646 |
Office of Weights and Measures Customer Satisfaction Survey |
Physical Measurement Laboratory |
Isabel Chavez Baucom |
301-975-2128 |
OISM BSD Collection |
Office of Financial Resource Management |
Gregory Eichelberger |
301-975-4337 |
CBS Classroom Training |
Office of Financial Resource Management |
Gregory Eichelberger |
301-975-4337 |
CBS Webinar Training |
Office of Financial Resource Management |
Gregory Eichelberger |
301-975-4337 |
Standard Reference Materials (SRM) Customer Satisfaction Data Collections |
Material Measurement Laboratory |
Tracy Hayat |
301-975-2092 |
Calibrations Customer Satisfaction Report Card |
Physical Measurement Laboratory |
Jim Fedchak |
301-975-8962 |
PSCR 2021 Participant Survey |
Communications Technology Laboratory |
Dereck Orr |
303-497-5400 |
Baldrige Examiner Training – Transportation Collection |
Baldrige Performance Excellence Program |
Dawn Bailey |
301-975-3074 |
Baldrige Performance Excellence Program (BPEP) Conference – Information Collection |
Baldrige Performance Excellence Program |
Dawn Bailey |
301-975-3074 |
NIST Standards Education Workshop for Grantees |
Standards Coordination Office |
Mary Jo DiBernardo |
301-975-5503 |
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Ami Carbaugh |
File Modified | 0000-00-00 |
File Created | 2024-07-20 |