NIST IT Assistance Center Customer Satisfaction Measurement

Generic Clearance for Customer Service-Related Data Collections

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0693-0031 can be found here:

Documents and Forms

Document Name Document Type
0693-0031-IT-AssistanceCenter-CustomerSatisfactionMeasurement-SurveyInstrument-revised 061421.docx Other-Collection Instrument
0693-0031-IT-AssistanceCenter-CustSat-Measurement-4StandardSurveyQuestions-revised 052021.docx NIST IT Assistance Center Customer Satisfaction Survey - Supporting Statement IC Document
0693-0031-ITACCustSat-EmailInvitation-Revised 052021.docx NIST IT Assistance Center Customer Satisfaction Survey - Email Invitation IC Document

Information Collection (IC) Details

IC Title:	NIST IT Assistance Center Customer Satisfaction Measurement	Agency IC Tracking Number:	MO

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Collection Instrument			0693-0031-IT-AssistanceCenter-CustomerSatisfactionMeasurement-SurveyInstrument-revised 061421.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 2,900	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Previously Approved
Annual Number of Responses for this IC	2,900	2,900
Annual IC Time Burden (Hours)	97	97
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
NIST IT Assistance Center Customer Satisfaction Survey - Supporting Statement	0693-0031-IT-AssistanceCenter-CustSat-Measurement-4StandardSurveyQuestions-revised 052021.docx	06/17/2021
NIST IT Assistance Center Customer Satisfaction Survey - Email Invitation	0693-0031-ITACCustSat-EmailInvitation-Revised 052021.docx	06/17/2021

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.