HRSA Grantee Satisfaction Survey

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form 1 HRSA Grantee Satisfaction Survey Supplemental Survey	Form and Instruction	New	Available
Form 1 HRSA Grantee Satisfaction Survey	Form and Instruction	Unchanged	Available
Form 1 HRSA Grantee Satisfaction Survey	Form and Instruction	Unchanged	Available
NSCR Instruments 0906-0006 05062024 v2.docx	Supplementary Document	Uploaded 2024-05-07	Available
NSCR Memo 0906-0006 05062024_clean.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2024-05-07	Available
Appendix A_2024 GSS Communication Templates.docx	Supplementary Document	Uploaded 2024-02-09	Available
Revised Supporting Statement B 0906-0006 v2- FINAL.docx	Supporting Statement B	Uploaded 2024-02-09	Available
Revised Supporting Statement A 0906-0006 v3 FINAL.docx	Supporting Statement A	Uploaded 2024-03-06	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
267484	HRSA Grantee Satisfaction Survey Supplemental Survey	Form and Instruction	New	HRSA Grantee Satisfaction Survey Supplemental Survey
265088	HRSA Grantee Satisfaction	Form and Instruction	Unchanged	HRSA Grantee Satisfaction Survey
214691	HRSA Grantee Satisfaction	Form and Instruction	Unchanged	HRSA Grantee Satisfaction Survey

ICR Details

OMB Control No: 0906-0006	ICR Reference No: 202405-0906-002
Status: Active	Previous ICR Reference No: 202402-0906-001
Agency/Subagency: HHS/HRSA	Agency Tracking No:
Title: HRSA Grantee Satisfaction Survey
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/07/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/07/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2027	03/31/2027	03/31/2027
Responses	2,578	0	2,500
Time Burden (Hours)	854	0	850
Cost Burden (Dollars)	0	0	0

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Abstract: HRSA plans to survey HRSA grant recipients to better understand their opinions about HRSA’s grants processes and to improve the way HRSA conducts business with them. This survey will focus on grantee customer satisfaction areas related to the grants life cycle, grantee relationships with HRSA staff (e.g., Project Officers, Grants Management Officers), technical assistance received from HRSA Bureaus and Offices, availability of grant resources, and grantee access to guidance and instructional documents, etc. The seven grants management areas, which are directly related to the grants life cycle, are: Customer Service/ Cooperation; Policies and Procedures; Pre-Award Phase; Award Phase; Reporting/Post-Award Administration; Technical Assistance; and Priorities for Improvement. Receiving this information from external customers will provide HRSA with a repository of information that will be incorporated into strategic efforts to improve grants management services and customer service. HRSA has revised the planned survey to reflect a change in the sampling methodology. In past survey administration cycles, HRSA sent a single survey to each organization and asked them to complete the survey for the award they had received from HRSA for the longest time period. This past approach did not allow for a range of program-specific feedback from HRSA grantees. In this survey administration cycle, HRSA will send the survey to each individual grant project director and will ask them to complete the survey for a specific award. This new approach will enable HRSA to obtain more granular and actionable information regarding the full range of grant awards received by HRSA awardees.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 15053	03/10/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 9160	02/09/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

table that charts list of burden

IC Title	Form No.	Form Name
HRSA Grantee Satisfaction	1	HRSA Grantee Satisfaction Survey
HRSA Grantee Satisfaction	1	HRSA Grantee Satisfaction Survey
HRSA Grantee Satisfaction Survey Supplemental Survey	1	HRSA Grantee Satisfaction Survey Supplemental Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,578	2,500	0	78	0	0
Annual Time Burden (Hours)	854	850	0	4	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is that this request is meant to address and correct a technical glitch that occurred when fielding the HRSA Grantee Satisfaction Survey. The fast-track memo explains the changes and supporting rationale.

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Annual Cost to Federal Government: $257,433

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/07/2024

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