Information Literacy Site and Page Surveys

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Attachment B: IMLS Page-Level Survey Question Bank

IMLS Site-Level Survey Question Bank

OMB Control Number: 3137-0081

Survey Introductory Wording and Questions

Notes:

• The section headers are intended for this document only — they show different possible blocks of questions from which a single page-level survey can draw items.

• Respondents will receive up to 4 questions depending on the page and question block selected.

• Each respondent will answer up to 4 survey questions, each drawn from a single question block for each respondent to answer. Some question blocks have more than 4 question options, but IMLS is limiting questions to 4 per respondent for each page-level survey to keep response time to about 2 minute or less.

Introductory Wording

Please answer the questions below about your experience on the InformationLiteracy.gov website. Thanks in advance for your feedback!

Survey Questions

Question block option A (primarily utility-focused):

[Each respondent will be able to see and answer up to 3 questions]

A1. Was this page helpful?

• Yes

• No

A2_A. [If “yes” to QA1] I found this page helpful because the content on the page (please select all that apply):

• Had the information I needed

• Gave me specific ideas I can use

• Motivates me to take actions

• Was easy to understand

• Other — please describe:

A2_B. [If “no” to QA1] I didn’t find this page helpful because the content on the page (please select all that apply):

• Had too little information

• Had too much information

• Was confusing

• Wasn’t what I was looking for

• Other, please describe:

A2_C. [If “Wasn’t what I was looking for” to QA2_B] Please tell us more about what you were looking for.

A3. Which of the following best describes your role in coming to InformationLiteracy.gov today?

• Library professional

• Museum professional

• Tribal community professional

• Academic or researcher

• Federal employee

• State or local government employee

• Community-based organization employee

• Other:

A4. What, if any, other feedback would you like to share about this page?

Question block option B (primarily usability-focused):

[Each respondent will be able to see and answer up to 3 questions]

B1. Did [feature name] work as you expected?

• Yes

• No

B2. Do you like the design of [feature name]?

• Yes

• No

B3_A. [If “yes” to QB1] What part of [feature name] did you find most valuable?

B3_B. [If “no” to QB1] How did you expect [feature name] to work?

B3_C. [If “no” to QB2] What did you dislike about [feature name]?

B4. Which of the following best describes your role in coming to the information literacy site today?

• Library professional

• Museum professional

• Tribal community professional

• Academic or researcher

• Federal employee

• State or local government employee

• Community-based organization employee

• Other:

B5. What, if any, other feedback would you like to share about this page?

Question block option C (primarily navigation-focused):

[Each respondent will be able to see and answer up to 3 questions]

C1. Did you find what you were looking for?

• Yes

• Partially

• No

C2. [If “partially” or “no” to QC1] I didn’t find everything I was looking for because: (Please select all that apply.)

• There were too many links

• There wasn’t enough information

• There was too much information

• Links were hard to understand

• This page wasn’t what I was looking for

• Other, please describe:

C3. What can we do to make this page better?

C4. Which of the following best describes your role in coming to InformationLiteracy.gov today?

• Library professional

• Museum professional

• Tribal community professional

• Academic or researcher

• Federal employee

• State or local government employee

• Community-based organization employee

• Other:

C5. What, if any, other feedback would you like to share about this page?

Question block option D (primarily perceptions of content):

[Each respondent will be able to see and answer up to 3 questions]

D1. How useful is the content on the [knowledge area name] knowledge area?

1 – Not useful at all

2 – Not very useful

3 – Average

4 – Very useful

5 – Extremely useful

D2. [If “not useful at all,” “Not very useful” or “Average” to QD1] What makes the content on [knowledge area name] knowledge area page [response to QD1]? (Please select all that apply)

• The information is too broad

• The information is too specific

• The information isn’t relevant for my role

• The information isn’t relevant for my community

D3. What, if anything, can we do to make the content more useful for the [knowledge area name] knowledge area page?

D4. Which of the following best describes your role in coming to InformationLiteracy.gov today?

• Library professional

• Museum professional

• Tribal community professional

• Academic or researcher

• Federal employee

• State or local government employee

• Community-based organization employee

• Other:

D5. What, if any, other feedback would you like to share about this knowledge area page?

Question block option E (training resources for professionals and promotional materials):

E1. How helpful are the information literacy training materials on this page?

1 – Not helpful at all

2 – Not very helpful

3 – Average

4 – Very helpful

5 – Extremely helpful

E2. [If “Not helpful at all” or “Not very helpful” to QE1] What makes the content on the information literacy training materials page [response to QE1]? (Please select all that apply)

• The training materials are about topics not relevant to my community

• The training materials are about topics I don’t understand

• The training materials aren’t helpful for my role

• The training materials are not what I was looking for

E3. [If “Very helpful” or “Extremely helpful” to QE1] What makes the content on the information literacy training materials page [response to QE1]? (Please select all that apply)

• The training materials are on topics relevant to my community

• The training materials are on topics I understand

• The training materials are helpful for my role

• The training materials were what I was looking for

E4. Which training materials have you used or are you most likely to use? (Please select all that apply)

• Financial Literacy Lesson Plans

• Health Literacy Lesson Plans

• Digital Literacy Lesson Plans

• Tip Sheet on Engaging Partners

• Social Media Messages and Graphics

• Email/Newsletter Template

• Information Literacy Fact Sheet

• Information Literacy Checklist

• Information Literacy Training Flyers

• Other ________________________

E5. Which of the following best describes your role in coming to InformationLiteracy.gov today?

• Library professional

• Museum professional

• Tribal community professional

• Academic or researcher

• Federal employee

• State or local government employee

• Community-based organization employee

• Other:

E6. What, if any, other feedback would you like to share about the training materials on this page?

E7. What, if any, additional training materials would be useful for your work?