Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form 1 Customer Satisfaction Survey, IMLS Grants to States All States Conference	Form and Instruction	New	Repair queued
3137-0081 Burden Estimate 20240606_Change.xlsx	Supplementary Document	Uploaded 2024-06-07	Available
3137-0081 Burden Estimate 20240606_Change.xlsx	Supplementary Document	Uploaded 2024-06-07	Repair queued
3137-0081 Justification for Nonsubstantive Change 20240606.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2024-06-07	Available
3137-0081 Justification for Nonsubstantive Change 20240606.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2024-06-07	Available
IMLS_3137-0081_GC Qual Feedback_ Burden Estimate 20231030.xlsx	Supplementary Document	Uploaded 2023-11-03	Available
IMLS_3137-0081_GC Qual Feedback_ Burden Estimate 20231030.xlsx	Supplementary Document	Uploaded 2023-11-03	Available
GC Qual Feedback Part B_20201014 (1).docx	Supplementary Document	Uploaded 2023-11-03	Available
GC Qual Feedback Part B_20201014 (1).docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
GC Qual Feedback Part A_20201014.docx	Supplementary Document	Uploaded 2023-11-03	Available
GC Qual Feedback Part A_20201014.docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
GC Qual Feedback Part B Final 2017-1013.docx	Supplementary Document	Uploaded 2020-11-17	Available
GC Qual Feedback Part B Final 2017-1013.docx	Supplementary Document	Uploaded 2020-11-17	Repair queued
GC Qual Feedback Part A Final 2017-10-13.docx	Supplementary Document	Uploaded 2020-11-17	Available
GC Qual Feedback Part A Final 2017-10-13.docx	Supplementary Document	Uploaded 2020-11-17	Available
CQFASD_burden_2020_20201011-CB.xlsx	Supplementary Document	Uploaded 2020-11-17	Available
CQFASD_burden_2020_20201011-CB.xlsx	Supplementary Document	Uploaded 2020-11-17	Repair queued
IMLS_3137-0081_GC Qual Feedback_Part B_20231030.docx	Supporting Statement B	Uploaded 2023-11-03	Available
IMLS_3137-0081_GC Qual Feedback_Part B_20231030.docx	Supporting Statement B	Uploaded 2023-11-03	Repair queued
IMLS_3137-0081_GC Qual Feedback_Part A_20231030.docx	Supporting Statement A	Uploaded 2023-11-03	Available
IMLS_3137-0081_GC Qual Feedback_Part A_20231030.docx	Supporting Statement A	Uploaded 2023-11-03	Repair queued
CQFASD_burden2017 for OMB Final 2017-10-13.xlsx	Supplementary Document	Uploaded 2017-10-16	Available
CQFASD_burden2017 for OMB Final 2017-10-13.xlsx	Supplementary Document	Uploaded 2017-10-16	Available
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification B.docx	Supplementary Document	Uploaded 2017-10-16	Available
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification B.docx	Supplementary Document	Uploaded 2017-10-16	Repair queued
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification A.docx	Supplementary Document	Uploaded 2017-10-16	Available
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification A.docx	Supplementary Document	Uploaded 2017-10-16	Available
Draft Generic Clearance 30 day FRN template.docx	Supplementary Document	Uploaded 2014-05-27	Available
Draft Generic Clearance 30 day FRN template.docx	Supplementary Document	Uploaded 2014-05-27	Repair queued
Generic Clearance Submission Template.doc	Supplementary Document	Uploaded 2011-06-21	Available
Generic Clearance Submission Template.doc	Supplementary Document	Uploaded 2011-06-21	Available
Draft Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-05-26	Available
Draft Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-05-26	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
282138	IMLS Library Convening 250: Telling America's Story: Post-convening survey Reno and St. Louis	Other-Customer Satisfaction Survey	New
280412	Customer satisfaction survey - Navigating Future Conference	Other-Survey	New
279976	NMS Data Portal Feedback Survey	Other-Appendices	New
279552	IMLS Library Convening 250	Other-Customer Satisfaction Survey	New
279313	Customer satisfaction survey for soliciting feedback on the 2026 IMLS G2S All States Conference	Other-Customer Satisfaction Survey	New
278765	Museums for All Participating Museums' Customer Feedback Survey	Other-Customer Satisfaction Survey	New
278538	New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys	Other-Attachment A	New
273504	New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys	Other-Customer Satisfaction Survey-Attachment A	New
272705	PBS Books/IMLS & Partner Survey: VISIONS OF AMERICA	Other-Customer Satisfaction Survey	New
272704	PBS Books/IMLS Participant Survey: VISIONS OF AMERICA	Other-Customer Satisfaction Survey	New
272686	National Museum Survey Data Portal Usability Interviews	Other-Appendices	New
272304	Applicant Survey	Other-Questionnaire	New
270922	Museums for All Participating Museums' Customer Feedback Survey	Other-Customer Feedback Survey	New
270169	G2S Annual Conference Customer Experience 2024	Form and Instruction	New	Customer Satisfaction Survey, IMLS Grants to States All States Conference
269703	Respondent Research for Public Libraries Survey Outlet-Level Collection	Other-Questionnaire	New
268753	National Museum Survey Additional Telephone and Mail Support	Other-Survey Attachments	New
268075	Reviewer Survey	Other-Questionnaire	Unchanged
267781	Information Literacy Site and Page Surveys	Other- Questionnaire	Unchanged
267184	Reviewer Survey	Other-Questionnaire	Unchanged
265565	Summit Feedback Survey	Other-Customer Satisfaction Survey	Unchanged
264266	New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys	Other-Customer Satisfaction Survey	Unchanged

ICR Details

OMB Control No: 3137-0081	ICR Reference No: 202406-3137-001
Status: Active	Previous ICR Reference No: 202311-3137-001
Agency/Subagency: IMLS	Agency Tracking No:
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/18/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/07/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2027	01/31/2027	01/31/2027
Responses	51,800	0	9,854
Time Burden (Hours)	13,400	0	2,376
Cost Burden (Dollars)	408,164	0	69,154

---

Abstract: In order to work continuously to ensure that our programs are effective and meet our customers’ needs, and consistent to the extent applicable with Executive Order 12862 and other Executive Order(s), the Institute of Museum and Library Services (IMLS) (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By “qualitative feedback,” we mean information that provides useful insights into perceptions and opinions but not statistical surveys yielding quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; and/or focus attention on areas where communication, training, or changes in operations might improve delivery of services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also enable feedback to contribute directly to the improvement of program management.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: EO: EO 12862

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 60989	09/06/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 75626	11/03/2023
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 21

table that charts list of burden

IC Title	Form No.	Form Name
Applicant Survey
Customer satisfaction survey - Navigating Future Conference
Customer satisfaction survey for soliciting feedback on the 2026 IMLS G2S All States Conference
G2S Annual Conference Customer Experience 2024	1	Customer Satisfaction Survey, IMLS Grants to States All States Conference
IMLS Library Convening 250
IMLS Library Convening 250: Telling America's Story: Post-convening survey Reno and St. Louis
Information Literacy Site and Page Surveys
Museums for All Participating Museums' Customer Feedback Survey
Museums for All Participating Museums' Customer Feedback Survey
NMS Data Portal Feedback Survey
National Museum Survey Additional Telephone and Mail Support
National Museum Survey Data Portal Usability Interviews
New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys
New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys
New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys
PBS Books/IMLS & Partner Survey: VISIONS OF AMERICA
PBS Books/IMLS Participant Survey: VISIONS OF AMERICA
Respondent Research for Public Libraries Survey Outlet-Level Collection
Reviewer Survey
Reviewer Survey
Summit Feedback Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	51,800	9,854	0	41,946	0	0
Annual Time Burden (Hours)	13,400	2,376	0	11,024	0	0
Annual Cost Burden (Dollars)	408,164	69,154	0	339,010	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden estimate reflects the addition of additional respondents and associated increase in cost.

---

Annual Cost to Federal Government: $51,950

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/07/2024

---